I've shopped at this P.C. Richard location for my elderly mom a few times, and every staff member…read morehas bent over backward to make sure she's 100% delighted and supported with every purchase she's made. Everyone is on board from the moment you walk into the store. We just purchased a suite of appliances last week. The salesman, Rich, took the time to walk my mother through every appliance she was interested in, guided her to a more quiet dishwasher (did you know they rate dishwashers on sound? Our salesman did!), helped her find appliances in stock, and set the delivery date. The store manager, Andrew, and his assistant, Crystal, were so kind. If you live in a condo, you know what a pain delivery can be. Crystal has an entire binder of COI's in her reach to make delivery easier. Never saw that at Lowe's or Home Depot. P.C. Richards is still family-owned, and they act like it. You will NOT get the same service in any big box store. The prices are very competitive, but it's the service that matters, especially during the Covid era where delivery and stock are in question. I would not hesitate to purchase appliances again in the Nanuet store.

Alex is an extraordinarily helpful, knowledgeable and accommodating sales person. He is very…read morehonest and attentive and we make special trips to PC Richards in Nanuet to purchase appliances from him. He is an excellent salesperson. Additionally, the store is very well stocked.

I have never done business with a store that is so poorly run. They will sell you equipment they…read moredon't run they also take forever to let you know that your product is not working updates on the website a poorly done when you have a problem you can always get an answer from someone in the store. Most of the times you call there's someone there who can't give you the right information. I don't recommend for anyone to shop at the store or the New Jersey store anything that does poorly run cannoli filter over to the other store considering they're in the jersey store more than they are in the New York store worst Spy Store I have been in

DO NOT SHOP HERE! I…read morepurchased a recording device from this store. When I went to use the device, I could not charge it to set it up. The website and user manual show a photo of the product components and I had everything pictured. After purchasing two cords to try to charge the device, I realized that the description of "USB" port was incorrect and that the port the manual refers to is not a USB port. I called the store and spent over 30 minutes trying to get help with this. The employee helping me had no idea what was going on. He was a new employee and didn't even know what device I was talking about, even though I offered to give him the item number several times. When I finally insisted and gave him the item number (after 25 minutes), he realized he didn't have that item in stock to compare. He told me to call back and said that he would not answer, so that that woman at the other store would pick up and help me. SO, I call... and call... and call.. No answer. I reach out via the website chat. I finally receive an email asking for my order number, which I didn't have because it was an in-store transaction. The woman from NY finally calls me. She has a horrible attitude and actually laughed at me several times during the call. She cited a 7 day exchange only policy. My item was purchased 3 weeks prior. So, even thoughI do not have all of the components, had to spend a ridiculous amount of time dealing with these people, and have a recording device that is flimsy and sub-par to others that I've used, this store will not talk the product back and give me a refund. Again, do not shop here. Save yourself a headache.

I stopped in to look for a farm sink. They did not have one in stock but the woman there was…read morelovely. She checked all the order books in her file to try and find one in my price range.

Great place to go for kitchen and bathrooms if up you are undergoing or starting home renovations…read more They have more options than you could ever want for a bathroom or kitchen. Customer service is incredibly helpful, they will walk you through every facet of options, finishes, etc. I would suggest making sure you give yourself plenty of time when going here. Also it may be a good idea to set up an appt with someone before you go in. All of them are really great. I worked with Michael McGrath he was incredible and so helpful. So, after the fact of delivery, I had an question with my kitchen sink and disposal hookup. I called the showroom to find out about it. Michael couldn't answer me right away, (my plumber was waiting to finish the job) but he said that within 30 minutes he would get back to me. He did, and definitely was not only able to solve the problem, but give me the vendor representative from that company to talk directly to my plumber on how to resolve the problem. The customer service here is A+. I'm a happy camper and I recommend them highly for all your kitchen and bathroom needs.

Excellent experience today! An associate was able to help me locate a honeywell zone valve and…read morecustomer service (Ken!!!) was able to help me do a quick price match and I was on my way. Installed the zone valve and all is good! Thank you HD of nanuet!!

Customer service is absent at this store. The Christmas Tree section gate was closed. There was no…read moreone working in that area. I asked three times, (employees twice after the customer service desk), for help. We waited for 20 minutes in the frigid cold and nobody came out to wrap the tree for transport. I carried it up to pay and then put it in my car with no help. The staff is obviously overworked and therefore don't care. The worst experience. One star because you can't rate zero stars.

Great work and very good experience working witb Paul through the process of getting my two…read morebathrooms fully renovated.

To anyone considering doing business with BJ's Floor and Kitchen in Passaic, New Jersey, I would…read morestrongly advise caution. My experience with Vini, the kitchen designer, was extremely disappointing. I was promised one kitchen design and ultimately received something completely different. The entire process became frustrating, time-consuming, and stressful. Although Paul did make an effort to resolve the issues, by that point the lack of communication and trust had already caused too many problems. Unfortunately, what should have been an exciting kitchen renovation turned into a very negative experience. I hope the company improves its customer service and follows through more carefully on what is promised to clients.

Great selection and really great prices! The customer service was great and the turn around and…read moreinstallation was very fast! Would definitely recommend this business!

We just had our kitchen renovated just in time for Thanksgiving. I was referred by my contractor to…read morechoose quartz and backslash to match my new cabinets..I really had no idea what I wanted, but the showroom staff was so helpful. They helped me choose countertops and backsplash and walked me through my confusion to make it an easy process, turn around time from choosing material to install was only a week. I highly recommen

no one speaks English here very frustrating experience even though it looked like a good…read moreselection of bathroom vanities

From the owner: Remodeling kitchen and bathroom. We cabinetry and hardware. We have tiles, stone: quartz, marble,…read moregranite, sink, faucet, shower-head... One stop shop, from beginning to finish.