I had a great experience at The Brow Fixx. Right away I was put at ease with the calming atmosphere…read more-- and even though I was a few minutes late, I was treated with respect and not rushed. The wax was fast and professional and I loved the way my brows turned out. I will be back!

This was my first time here. Jahna shaped my eyebrows in a breeze and also taught me how to brush…read morethem. My eyebrows have never looked better. She is also so cool and I loved chatting with her. I just found my favorite eybrow spot.

Rene has been doing my brows for years and I won't let anyone else touch them. This really is the…read morebest threading salon on the west side, possibly in the whole of LA. Convenient location with metered parking out front (or the CVS lot opposite) with really good pricing plus a loyalty program (tip - bring cash). Support your local small businesses! This place is truly the bomb and the ladies who work there are artists.

Annie did my lash lift and tint. She is such an expert and did a wonderful job!!! I'm so happy with…read morethe results :)

Lili did my eyebrows and I'm honestly so happy with how they turned out! She is incredibly sweet,…read morewelcoming, and makes you feel comfortable the moment you sit down. You can tell she really cares about her clients and takes her time to make sure everything looks perfect. I usually cry every time I get my eyebrows threaded when I go to other places because it hurts so much, but with Lili I didn't cry at all! She has such a gentle touch and made the whole process so much easier and more comfortable than any other experience I've had. My brows came out clean, shaped beautifully, and exactly how I wanted them. On top of being talented, Lili is such a kind and genuine person, which made the whole experience even better. I highly recommend her if you want amazing brows and someone who truly cares about her clients. I'll definitely be coming back!

Lily is honestly amazing at what she does. She's super professional, pays attention to every little…read moredetail, and makes you feel completely comfortable the whole time. My lashes always come out looking full, clean, and exactly how I want them, if not better. You can tell she really cares about her work and her clients. I always leave feeling more confident. Highly recommend her to anyone looking for a talented and reliable lash tech!

Always a great experience here,Lily Jean is the best! Took the time to talk through what I like and…read moredislike about my brows, has great attention to detail and mixed the perfect color for the dye.

My eyebrows are white blond and very sparse. Nevertheless,…read moreAlex does a super job at tint and wax services. Thanks, Alex!

Good service, great prices! I was able to walk in on a…read moreSaturday afternoon, and this place is clean and well maintained. Honestly I would say this the most bang for your buck in Santa Monica, I would be going here again.

DO NOT GO!!! I've been coming here for a couple of years,…read morebut the last couple of visits have been awful. After getting threaded by the new lady, I've been left with bumps around my brow area that take 3-4 weeks to heal. This has now happened twice in a row. I'm so upset with how bad it looks, especially during the day. It's enough to make me cry. I used to trust this place but not anymore

There was a scheduling issue with my appointment when I arrived, where I had booked with Tram but…read moreshe was already attending to another customer. She was able to offer a solution to still accommodate my appointment without inconveniencing the other customer she was mid-lash application with or me. My service was great! Tram didn't make me feel rushed, even given the circumstances, and explained everything super clearly. I walked out of there very happy with the results and Tram even included a free add on service for the scheduling snafu. Definitely will be back. Go ahead and book your services here without hesitation!

Last-minute decision to laminate my eyebrows turned into a wonderful discovery!…read moreI called ahead the lash pilot. I'm very short notice and they took me immediately. Peaceful & a great vibe. Cece(?) explain the different procedures, and costs for different services. After a consultation with me, we both decided it was best that I just tint my brows for now. Really great results. Very quick service. I would highly recommend Shop. The prices are very reasonable. Definitely going back for more services!

Anjali is amazing, love my brows every time! And the space is beautiful. Highly recommendread more

Anjali is great! She has helped with so many aspects of my lashes and brows. She is kind and…read moreflexible, and she gets my eyebrows shaped up really nicely. I cannot recommend more highly!

Things I didn't know before I've met Leila: - Threading hair…read moreunderneath your eyebrow isn't good for your skin at all!!! Don't do it! We only supposed to use tweezers in that sensitive and thin area. Only do threading on the top of the eyebrow, not under. -Places where they thread your eyebrows in less then 10-15 minutes are not really assessing the shape of your face features to give you the best results for YOU. They copy & paste the same shape on each client. In and out the door in 10 minutes? No no no. Stay away from these type of threading salons. They want to see as many clients as possible to maximize profits, and won't give you the attention you need. I highly recommend Leila for brow threading and shaping. She is knowledgeable, passionate, and authentic. She takes her time with each client to insure him or her the best results. When we met for the first time she made some observations on my eyebrow shape that made a positive impact on my overall appearance. Leila takes the time to discuss what she sees and is passionate about her craft. I've been going to different threading salons for the past 10 years and she is absolutely the BEST. Worth every penny. I've never tried her plant-based facials but heard they are excellent. As for parking, there are plenty of metered parking spots around the salon.

Leila has an incredible talent for personalizing ger services for her clients! She finds the exact…read morebrow shape that fits your face, tailors facials to fit your needs, all while using natural ingredients! An incredible, warm, and lovely person I truly cannot say enough good things about her and the services she provides.

Update: I would like to respond to Shaila's response. Due to the word limit, I had to delete my…read moreoriginal review in order to respond to her claims. I screenshot pictures of my original review and added the pictures to this review for the viewers context. (See below) Shaila, It clearly states on your website that there is a 5 min grace period after the appointment. This is LA for goodness sake. However, I'm all about respecting people's time. Anytime that I was late it was within a few minutes of my actual appointment and I always apologized with grace. I want to make clear that Shaila never once expressed discomfort or annoyance at my tardiness. In fact, it was quite the opposite. I always apologized immediately upon walking into the appointment if I was a few minutes late, and she would act super chill and reassure me that all was good. So I never once thought that this would be a concern, especially one leading her to make such a drastic move like blocking me as a client, especially with no warning! Shaila, people cannot read minds. You cannot on one hand reassure me through your words that anytime I was late that it was ok and nothing to worry about, and then turn around and just ghost me without explanation. That makes no sense, and especially from a business/leadership standpoint, just shows that you have very poor communication, business and interpersonal skills. Everyone deserves at least one chance to correct a behavior if it's bothering someone, especially one that they aren't even made aware of. The fact that you couldn't even express your discomfort, and at the very least give me a warning, so that I could correct a problem that I wasn't even aware was a problem, is seriously concerning and is more of a testament to your character instead of mine. I'm going to safely assume that you blocked me in your booking system a month ago after my last appointment. So all of this time you didn't feel the need to give me a heads up that you would no longer take me as a client, and I don't think that you ever had plans on saying anything. Hence why my messages were getting ignored. So what was your plan? To just leave me hanging in silence and hope that I magically read your mind? What if I would have naively showed up at your studio to get in contact with you thinking that my messages weren't going through because your booking system was broke? Can you imagine how awkward that would have been?! All of this chaos could have simply been avoided if you would have put on your big girl pants and spoke up if something was bothering you. Lastly, the subliminals were for me. I would respect you more if you stood on business and not cower from your petty choice. If you were bold enough to block me with no explanation, ignore my messages, and post subs directly after I message you after instagram showed that you opened my message, then I expect for you to stand 10 toes down on your decision and own it. All the best to you, Ashley

I love Shaila!!!!! She is absolutely fabulous and gorgeous. She is extremely skilled and knows what…read moreshe is doing. She was trained by the best of the best in the brow industry. Celebrity brow artist at your finest. I have been seeing Shaila for over 5 years and trust nobody but her to do my brows. Ladies, you get what you pay for. Treat yourself to some runway brows. She is a true brow artist and really knows how to create a gorgeous brow not a nail shop or threaded brow... yuck) She has the best brow products to fill in the gaps and she will recommend the color that is best for you. 5 stars!!!! She recommends no tweezing in between services so that you don't mess up your face. Book in advance and show up her time is valuable.

I booked and was seen the same day. Very personalized service with wonderful attention to detail. I…read morethink I found my new place

This is my second time coming to the brow fixx for eyebrow waxing and I've been beyond pleased both…read moretimes! Jahna and Megan both listened to exactly what I wanted (I'm admittedly picky and have been scarred from my eyebrows being made too thin) and were so fantastic. Will certainly return! Studio is also very clean and a great vibe.