Alyssa's brow work was consistently great, and I was a loyal client of hers for nearly six years. Unfortunately, my experience with her business practices and customer service has been deeply disappointing. I recently purchased a 10-session package for $430. I only learned Alyssa was leaving because she casually mentioned it during one of my last appointments. As a client with a half-used prepaid package, I was never proactively notified, offered options, or told how my remaining services would be handled. To be fair, I genuinely tried to make the situation work. I even booked an appointment with one of the artists Alyssa personally recommended. Unfortunately, while they were kind, the results simply were not to my standards. That confirmed what I already knew: I purchased this package specifically because I trusted Alyssa's work--not simply because I wanted eyebrow threading. Feeling stuck, and without another solution, I requested a prorated refund of the unused package. I didn't ask for this refund because of any changes on my end. I requested one because the provider whose services I specifically prepaid for became unavailable indefinitely. Had Alyssa not left, I never would have requested a refund. Instead, I was expected to absorb the financial loss caused by circumstances entirely outside my control, which I believe was fundamentally unfair. Although Alyssa did agree to issue a partial refund, which I appreciate, she would only do so after retroactively repricing all of my completed appointments at the full individual session rate instead of the discounted package rate I had paid. As a result, my refund was substantially reduced. I would never have chosen to receive these services at the full individual session rate. I purchased the package because the discounted pricing reflected the value I was willing to pay. Retroactively converting completed appointments to the full retail rate fundamentally changes the financial agreement I originally accepted. I was told that Alyssa's policy only allows a package-rate refund if an artist "permanently leaves." However, "buying a one-way ticket", "planning to travel for over a year", and having "no return date"is, from a client's perspective, functionally no different. Expecting clients to leave hundreds of dollars with a business indefinitely in the hope that an artist may someday return is unreasonable and unfair. Unfortunately, this experience reflects what I now recognize as a broader pattern. When the studio transitioned to the Fresha booking app, I accidentally booked with a newly hired artist because I didn't realize the new system assigned providers differently than before. Of course, I was welcome to keep that appointment, but I am very particular about my eyebrows, and for several years Alyssa had been the only person I trusted to thread them. Rather than proceed with an artist I didn't know, I immediately explained the misunderstanding and chose to forgo the appointment and wait for Alyssa instead. Despite being a loyal client for years, there was no flexibility or grace for what was clearly an honest mistake during a confusing system transition, and I was still required to pay for an appointment I never received. I've also seen disheartening posts on her business instagram page where she appears to poke fun of clients who arrive late. While every business has the right to enforce a late policy, publicly ridiculing clients who support your business struck me as unprofessional and disappointing. Even as someone who was never once late to an appointment, I still found these posts to be incredibly off-putting. True customer service isn't only about offering clients a drink when they arrive. It is about showing respect for them in difficult situations, especially when your business can no longer fulfill its obligations. Although Alyssa's talent is undeniable, and I sincerely wish her the best with her travels, her talent doesn't excuse poor communication or unfair business practices. After six years of loyalty, I expected to be treated with far more transparency, fairness, and consideration than I received. read more

Alyssa is truly my FAV! Literally one does it like she does. I have been coming to her for over a year now for my brow threading and I refuse to go to anyone else. My brows look flawless every time and her customer service is TOP notch. It's always such a relaxing peaceful vibe when I come in and the experience is always great. I highly recommend her if you're needing brow threading, lash lifts, or brow lamination! I recently got a lash lift and brow lamination from her and will definitely be getting them again in the future read more

Brows By Alyssa - Threading Services Near Me - Los Angeles, California

I absolutely love Brows by Alyssa! She is literally a brow and beauty master! I've always struggled with having thick and curly eyebrows. I went to Alyssa for eyebrow threading,brow lamination, and lash lift and my brows and lashes have honestly never looked this good in my life! She's the sweetest and friendliest person and her salon is a beautiful whimsical Tulum escape! All of her staff are kind and very informative about all the services. If you care about looking your best, go to Brows by Alyssa! read more

Brows By Alyssa - Threading Services Near Me - Los Angeles, California

Knows what she's doing! Brought my brows back to life. Fast and great customer service. Highly recommend Alyssa.

I almost hate to leave this review because this is my best kept secret, but Alyssa is THE BEST for eyebrows. I've been going to her for close to 4 years, and I refuse to go to anyone else. Not only is she such a sweet boss lady, but she's also the best at what she does. As with anyone who is this good, she books up pretty quickly but I always plan accordingly and she is always willing to accommodate too! Honestly, there's no losing here. Book your appt asap- your brows will thank you!!!! read more

Alyssa is one of the few people I trust with my eyebrows. She consistently delivers great results, takes her time, and truly knows her craft. Her studio is clean and comfortable, and her staff is always kind. Highly recommend. read more

Amazing service. I went there the other day for my first time because I've been looking for a new Brows threader and she went above and beyond with my Brows and was very patient with me because I had bad anxiety about somebody touching my Brows. read more

Loved my brow and lip threading here. Yessi was so sweet and the spot is convenient, beautiful, clean and cozy.

I was a model for Alyssa's class. I love my eyebrows! She really paid attention to my face and angles. Alyssa made sure to listen to what I wanted and executed perfectly! Her salon space is in a shopping center. The space is clean and cute. There is parking in the shopping center. She's really booked so make sure to be on time. read more

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First time leaving HAPPY after getting my brows done! I feel like with blonde brows the shape can be lost. Alyssa was so nice, asked what I wanted, gave me the perfect shape and then filled them in a little for me! Also would like to add threading wasn't as painful as it usually is! read more

Brows By Alyssa - Threading - Threading Services Near Me - Los Angeles, California

They look so good! My brows were super uneven and Alyssa really helped me even then out. I have gotten so many compliments, Thank you Alyssa! read more

Brows By Alyssa - Slayyy - Threading Services Near Me - Los Angeles, California

LET ME TELL YOU ! So this review is overdue but I just had to give Alyssa a shoutout for all she's done for my eyebrows. Prior to seeing Alyssa for my brows, I've always been bouncing from place to place because I get so picky with my eyebrows. However when I found Alyssa, I literally told her that she saved my eyebrows. She's the only person I trust with my eyebrows now & I'm so grateful that I found someone so patient and attentive with my eyebrows ! She's also very knowledgeable about the products you should be using on your eyebrows and even about hair/hair growth in general. I get my eyebrows threaded from her but she also microblades, does hair, and lash lifts! She also has her own line of brow pens which I have & had to buy for my mom because the shade I have (smoke) blends in perfectly with our hair and skin tone. She's so accommodating & she gets booked up fast, so I recommend booking in advanced. However, although she has many clients throughout the day, she really takes the time to make sure your eyebrows are looking good. I also have to mention, with everything going on with this pandemic, I really appreciate how clean & organized she keeps her space. She's professional, super sweet, and will get the job. CHECK HER OUT, she won't disappoint!! read more

Brows By Alyssa - Eyebrows by Alyssa - Threading Services Near Me - Los Angeles, California

I am not one to get my eyebrows done often but after getting royal service by Alyssa this has become apart my beauty regiment. Alyssa has the most amazing energy and is extremely professional! She explains in detail what she is doing step by step and also speaks to you about the look you would like. read more

Brows By Alyssa - Threading and tenting - Threading Services Near Me - Los Angeles, California

Where do I start? It's been six months since I found Alyssa on IG and haven't looked back since! Since my first visit her vibe and the detailed of her work has been impeccable. I don't wear a lot make up so for me the eyelash lift, has been a game changer! Definitely recommend it and if you're limited in time in the morning, get the eyelash tint on top! No need for mascara ! I can't wait to see her grow her business even more and all the services she'll have read more

Alyssa does amazing work! She knows how to shape brows so well. My brows can be tricky but she has managed to give them a great shape. Her brow lamination and lash lift + tint is highly recommended from personal experience! She is very professional and knows what she is doing! read more

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My brows and lashes are snatched!!! I came in for lash lift and brow threading + lamination. Alyssa is thorough, thoughtful and extremely professional. She takes the time to analyze your face and figure out what is best suited to you and your needs/goals, eyebrows are incredibly personal and she works the magic to accentuate your features. The studio is incredibly clean, posh, and stylish and Alyssa practices strict sanitation standards and always uses clean hands, tools, and gloves. You can really tell she is an expert at what she does because she knows all of the little nuances and tricks that enhance the procedure and results. Aside from all of this she is incredibly sweet and warm. Thank you Alyssa! read more

Brows By Alyssa - Threading Services Near Me - Los Angeles, California

always have a great experience. my eyebrows and eyelashes turned out great. Alyssa is always attentive and the staff is very friendly.

100% recommend coming to Alyssa for your brow and lash needs! I've been going to Alyssa for about a year now and she has kept my brows thick and fluffy. She is super detailed with her work and knows exactly what brow shape goes with your face. I trust her 100% with my brows. Her brow products are the ABSOLUTE BEST too AND I USE THEM EVERYDAY! Alyssa is soooo kind and honestly such a pleasure to see her! She is so down to earth and I'm grateful to have found her read more

Brows By Alyssa - Brows & lash lift by Alyssa - Threading Services Near Me - Los Angeles, California

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BEWARE this is not a 5 star place!!! I hate to give a bad review bc I came here seeing so many 5 star reviews, but I don't want this to happen to anyone! MY BROWS ARE GONE THIN LINES I HAD FLUFFY BROWS I came in here yesterday because I saw Alyssa's instagram page and all the good reviews I stupidly trusted. My brows are literally gone . Everyone I have seen since getting my brows thread is in shock that my eyebrows are thin lines. I had dull fluffy brows!!! I specifically said I want bare minimum off and that I like the fluffy look even leaving extra brow hairs I came in for the least possible removal. Alyssa worked your brows in 5 mins brow hairs from years are now gone I was a number in the lineup Alyssa does people back to back and doesn't spend so much time just does what she feels is right even if you communicate what you want. I wish I stopped her mid working! She said she would have taken more if I let her free rain? How what is there to take I have no brows left!My brows are literally butchered I don't understand how she has all 5 star reviews. She was nice for most part other than that so I feel bad writting this, but I don't want another customer to be like me. read more

Since Alyssa touched my brows, no one else has! She kills it every time, i feel like a brand new person every time i get my face and brows threaded, lash lift and brow lamination. But the best part is that we have Ben growing my brows out while still shaping them. I used to think i was stuck with thin brows but i expressed my concern and she has done her magic ever since! And it's working. She's fast but detailed, and after 1-2 times coming to her i didn't even have to state my brow goals/ wishes with her, she just pays such good attention to her clients individually that she knows what the goal is without you having to remind her or repeat it over and over again. On top of that she's super professional and sweet. I recommend her every time someone compliments me on my brows or lashes. She's definitely one of the most wanted brow artists in LA, her schedule confirms it. So don't miss your appointment! read more

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i'm not usually one to get my brows or lashes done but something about her ig content sparked my curiosity and im so happy it did! I saw her almost two weeks ago (i think) and have not used a bit of mascara or brow gel and i've never felt prettier. Aside from her talent, she is such a sweetheart! I was having a minor asthma flare up in her chair and she took the best care of me. 10/10 would recommend and will absolutely be back. thanks Alyssa! read more

I recently modeled for Alyssa and was so impressed by her passion and attention to detail! Her lash lift is hands down the best I've ever gotten! My hair is thick and coarse and doesn't always respond well to lash lift / brow lami treatments, but Alyssa knew exactly how to handle my textured hair. Even though it meant spending extra time, she patiently customized the process to ensure my brows and lashes turned out BOMB. Also in love with the shape she gave my brows! I've been getting my brows threaded for 15+ years and can be super picky about all things brow related, but Alyssa's a pro and I'm so glad I trusted her artistry! She really takes into consideration your facial features and sculpts them beautifully. Thanks a million for going above and beyond! I'll definitely be back. read more

I cannot recommend Alyssa highly enough! She is incredibly meticulous and precise in everything she does. Every move she makes is deliberate and thoughtful, with a clear reason behind it, ensuring perfect results every time. What's even more impressive is how fast she works without ever compromising on quality. I trust her completely, which is so important when someone is shaping how you present yourself to the world every day. I feel so lucky to have found her and will always recommend her services--she's worth every penny and then some. Alyssa truly is an angel who makes you look and feel amazing! read more

Eyebrows are very personal and I am very picky. I had my go to brow girl, but then she moved away and I had to start my search all over. I scoured Yelp and hallelujah, I found Alyssa. She stays to your natural shape and leaves your brows full through the whole arch, which was sold me. I saw many brow artists thinning out the arch area, paying homage to the early 2000s which I was nooooot about. I loved that she also understood that I have weird growth patterns on my eyebrows (for some reason the hairs on the top of my brows grow down and to the side?) and was able to work with them with ease. Also, her brow products are legit. Save your coins and stop spending money on Anastasia and get hers instead! read more

Alyssa does a phenomenal job at making sure you walk out of her beautiful establishment happy with her work. After years of trying other brow bars this is the first business I found that has NEVER failed me. Every time I walk out I feel so beautiful and confident from the detailed care Alyssa and her staff provides to exceed my expectations. The space is clean and soothing the decor is everything darling! Everyone is warm, accommodating, and EXCELLENT at what they do. As a person Alyssa is thoughtful, caring, and adventurous. Just ask her about her last trip and you'll be amazed of the stories she shares with you. I love this business and I appreciate that Alyssa is a business owner with integrity, she's really THAT GIRL! read more

Alyssa is amazing. I had not done anything to my brows pre-pandemic and with a wedding coming up they needed some major TLC. I got in on the day of for a last min opening for a brow lamination. I had never gotten my brows laminated before and wow I feel like I got a whole new look in the bear way. I also got a slight tinting and threading shaping to clean them up. First time I got threading and it didn't hurt!! I haven't even had my new brows for 24hr and the compliments have not stopped. I keep telling everyone they need to go to Alyssa!! I will be back for sure! read more

Brows By Alyssa - Brow lamination, tint, and threading clean up - Threading Services Near Me - Los Angeles, California

Alyssa is THE BEST! She always leaves my eyebrows looking immaculate! I get a lamination with tint every 8 weeks and a cleanup in between. She's such a sweetheart and goes above and beyond for all of her clients. Definitely use her services cause she won't disappoint! read more

Very detail-oriented, talented, and efficient! I started going to her this summer to even out my brows. I am very happy with the progress, even though there's some hair-growth to do, she makes them look flawless despite the process! 100 percent recommend her business. read more

Brow Queen! I travel over 45 minutes to see her and it is worth it! Not only is she talented, but such a sweet heart. I also get my brows tinted and am addicted to it! Make your appt now, you won't regret it! It's a family affair - my 2 daughters and my sister all come too! read more

I treat myself to get my brows done by Alyssa once in a while, she's extremely talented in shaping your brows. My face always looks lifted once she's done! read more

She's truly the best!!! I will not let anyone ever touch my brows unless it's Alyssa. Expert at her craft! HIGHLY RECOMMEND!!! read more

I needed a last minute brow fix for a wedding and I called on a whim. Alyssa answered and was magically able to squeeze me in. She was AMAZING. Knew just what to do with my brows just by looking at them and I've never had such a painless threading experience. She finished it off with a relaxing brow massage. Best part was that she has a contagious, pleasant, happy energy that you can tell trickles down to everyone else in her salon. Can't wait to bring my fiancé back for his man brows. read more

To start, Alyssa is the best esthetician I've ever worked with! She's kind, thoughtful, and so amazingly talented at her craft. I've been going to First Class Esthetics Lounge for almost a year now, and there's no one I will ever trust with my eyebrows again. I do eyebrow and upper lip threading, as well as eyelash lifts with Alyssa and every experience has been 100/10. She is simply the best, and the studio she works out of, First Class Esthetics Lounge, is gorgeous, clean, and probably the nicest esthetics studio I've been in. read more

Literally best brow place I've ever been to. Gave me a free brow massage too and I like leaving my brows fluffy and she literally did them perfectly (I also have an eyebrow piercing) never going to another brow place again read more

She did an amazing job . I asked for a natural look and she absolutely delivered. She is clearly passionate about eyebrows and it shows in her professionalism and attention to detail. read more

I have been seeing Alyssa for over 6 months now! It has been a challenge finding affordable and quality all in one person and in one salon! She is personable and professional! So far she is my go to for threading, eyebrows, eyebrow tint, lash perm, blow out, and hot oil treatment! With this talent and salon, you would expect high prices but never! She is pure class! Also, she is an entrepreneur and makes her own eyebrow pencils (high quality)! So glad I met this talented person! read more

Brows By Alyssa - Hair and eyebrows in one sitting! She is amazing! - Threading Services Near Me - Los Angeles, California

I want to start off by saying that going to the right eyebrow specialist is extremely important to me. They HAVE to be consistent, and nail it each and every time in order for me to truly trust them... Alyssa is one of the greatest of all time. She truly transformed the shape of my face and I am sooooo happy with the outcome!! You guys NEED to come check her out. her space is adorable and she takes great care of her customers. Not only has she mastered the art of threading, but she has such a kind heart and I will most definitely be going back to support her and for my great brows!! Thank you Alyssa! read more

Brows By Alyssa - after - Threading Services Near Me - Los Angeles, California

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I've been loyal to Alyssa for the past 8+ years. She is the only person who touches my brows. Not only is she a true brow artist, she goes above and beyond for her clients and her brow massage is UNREAL. I've recommended multiple friends to her and everyone loved her. Could not recommend her services more! read more

I have straight lashes which I have struggled with for a long time (always looking tired!). I don't do well with extensions bc they damage my lashes and don't wear make up/mascara. I have been going to Alyssa for lash lifts after having a bad experience somewhere else and I am so glad I found her. She gets me great results that last longer than I was used to. My eyes look open, bright and I can continue to avoid makeup and curling them. She is patient, knowledgeable and always on time. So glad I found her! read more

Excellent!!! Very happy and my brows are on point. Will be a regular for sure! Threading at its best!