My "clone" is YELLOW. My dog is WHITE. This waste of junk cost me somewhere around $176 (the golf cover). When I reached out they wanted to remake it if I paid return shipping (like I'd waste any more money) AND the best part if they f'ed up again, I wouldn't be eligible for a refund. If they can't even get the color right, why one earth would I have them try again to make it even worse. I'm gonna see if I can salvage the product myself; if not in a land fill it will go. Unfortunate way to run a business, save your money, and donate to a local shelter instead. read more

We love the pajamas! I bought them for my daughter with the face of her adorable Corgi on them. She could not be happier! They are super comfortable and lightweight. We would definitely order more. read more

After much thought, i decided to have a Cuddle Clone made of my cat, Emily, who went to Heaven two years ago. Seeing how much other people's Clones looked like their furbabies, i was so looking forward to receiving mine. Cuddle Clone Emily arrived sooner than expected, but unlike some people have said, i received no picture to approve beforehand. It would have been nice to have had one; maybe the result would have been better. i have to say that they did a very good job on the body. They got the size right, the pattern and markings, the shape of the ears and length of the tail. The paws are a little large, but maybe they need to be so the animal will sit upright, so that's okay. Another review said that the faux fur was awful, but it isn't all that bad. i didn't expect the softness and silkiness of real fur on a plush animal anyway, so that's okay too. The face is another matter. For the money i paid, i did expect better workmanship on the face. The right eye is noticeably smaller than the left and slightly tilted. The nose button is lighter in color than my Emily's nose leather and is off center, which makes it look as if the whole snout may be, as well. There are tufts on the ears, which the real Emily doesn't have. The mouth is lopsided. The whole face has very little resemblance to my Emily's face. And yet, when i sent a message to Cuddle Clones with pictures of both, asking them if THEY thought the Cuddle Clone looked like the real Emily, the reply i received was "It does meet our quality standards." Hmmmm. That's good to know. i did keep my Cuddle Clone because it is cute, and although it doesn't look as much like my Emily as i'd hoped it would, it does remind me of her. Besides, it will bring me right back to my senses if i ever again think of spending this kind of money on a plush animal. read more

DO NOT ORDER FROM THEM. Terrible customer service. They left my package sitting in their warehouse for more than a week until I sent an email asking why there haven't been any shipping updates. Once they finally shipped it, I got a bill for an extra $31.99 for shipping fees. They only have the one shipping option, and no options that avoid duties and taxes. They refused to pay the extra fees, and denied me a refund if I returned the product. read more

DO NOT ORDER FROM THIS COMPANY!! We spent $239 and a month later still haven't received our order. This was supposed to be a special gift to commemorate the bond between our daughter (recovering from cancer) and her dog. Their customer service rep (one email reply) blamed it on USPS which is bogus since USPS tracking website says "it awaits item". read more

I bought pajamas for my daughter for Christmas to celebrate her new fur baby. I was so excited when I received them and the face is perfect. She is going to love them. I can't wait for her to open her special gift. read more

Clones these are NOT! I ordered a great dane headcover, uploaded about 7-8 pictures of said great dane, and I got something that looks nothing like a great dane. It just looks like some generic dog (a labrador maybe?) with slightly similar coloring. I can't even give it as a gift to my friend because it's soooo far off from a great dane she wouldn't even understand why I'm giving it to her, let alone recognize its supposed to be her beloved dog. And all Cuddle "Clones" says is sorry, we can try again but you now assume all the risk and if we completely fail again you can't return your very expensive headcover that looks nothing like your pet. Read all the other 1 star reviews and save your money. read more

Beware!!! I tried to order and pay through PayPal and it didn't work. The customer service person said it was my computer. Then, I asked her why the "20% - 50% OFF ALL PRODUCTS! No coupon needed. Ends 11/30/2020." coupon at the top of the site didn't go through, and she said it was a limited time offer, but, they are offering 10% off. I tried to order it Nov 25th. So, it's a mismanaged scam. Look elsewhere! read more

Clone looked absolutely nothing like the photos nor were the details provided included. Looks like we received someone else's clone. Refund offered excluding return shipping, which is outrageous since the error is on their part. Buyer beware! read more

I have never written a review before whether good or bad but this company is horrible! I intended to give a print of my boss's back cat to him for Christmas. When it finally arrived, it was not centered, and it looked like a black blob with green eyes. It took the company 2 weeks to get back to me and when they finally did, they said they couldn't offer me a refund because " it was a black cat with a black nose and black features". No kidding! If you can't produce a decent product then don't even try! This company doesn't stand behind their products! Don't waste your money like me throwing $80 in the trash! read more

Cuddle Clones - Black blob - Pet Stores Near Me - Akron, Ohio

I purchased this as a gift for someone who lost their precious furry companion. The likeness to all the pictures I sent was very similar. The only flaw was the coloring on the nose of the dog, but it was close. I was very surprised and impressed that the legs and body could be changed to different positions, which helped to match him to how he was positioned in a favorite photo. read more

Love the Jammie's! Only issue was determining the proper size. The letters S, M L snd XL are very different from the inches sizes outlined. Im glad they had both sizing information. As my husband normally wears a M but in this he is in an XL. So be ware. The results are wonderful! read more

Had high hopes of getting a clone stuffy if my special cat but unfortunately he doesn't look anything like the photos I sent very unhappy for what it cost read more

The best face mask, hands down (Cover Your Moeowth!") Quick, reliable service. Highly recommend Cuddle Clones.

So I don't know about more common dogs but my mum really wanted a plush of her Sharpei that passed away. What they sent us was not what was promised, and spit all over the memory of my mother's furbaby. I understand it's a difficult breed, but if you can't do it well then don't take the money/ do the job. The heartless people even refused a return and refund after screwing with my mum via email, even when she sent it back. They eventually sent a fake remittance notice but not the actual money. Hell she would of been happy if they had actually tried again. I am so angry at them they made my poor mum cry when she just wanted to have a peice of her baby to hold. Shame on them, she did not deserve this treatment and 6 moths of hell. Also they are not cuddly, if you want something soft to hug then you are out. They are tough and the colour is spray painted on so they have a horrid texture. 421AUD was how much my mum paid for nothing but trouble. UPDATE AFTER REPLY FROM CUDDLECLONES AUG 2022 Hey so I am not going to be nice about this because your reply was complete garbage. Just so I have all the facts straight here is my mums email to your follow up on the refund problem. TLDR FOR ANYONE READING THIS NO REFUND AS OF AUGUST 2022 HAS BE RECIEVED BY US OR AMEX, MEANING NO REFUND WAS ISSUED, IT WAS STOLEN BY SOMEONE INTERNALLY AT CUDDLE CLONES OR THE REFUND WAS CANCELLED ON THEIR END. My mum's reply is as follows... I have spoken to AMEX again prior to launching a complaint to AFCA. No money have ever been refunded to my AMEX account from Cuddle Clones. AMEX needs to communicate with Cuddle Clones directly but AMEX have received no reply. I don't understand why you cannot reply Directly to AMEX, if you have nothing to hide. Where did my money go? All your proof of refund documents are dated 8th of Oct 2021, however, I was never advised about the refund. On Thursday, 4 November 2021, Eliza asked me via email to post the plush back to Cuddle Clones, which I did on the 8th of November 2021. On 2nd of December, I received the below email from Eliza confirming that my return was received and I should now receive a refund. From: Eliza L from Cuddle Clones Sent: Thursday, 2 December 2021 10:54 AM Hello Yes we have received your return and your refund has been issued as of 11/29, please allow 5-8 days to see this reflected in your original method of payment. -Eliza Can you please explain what kind of game your company is playing with me and who received my refund. END OF MY MUM'S EMAIL So yeah you guys refusing to talk to AMEX and insisting my mum recieved a refund that was issued before talks of a real refund and return were finalised is dodgy as shit and is NOT in any way good customer service, or a real review of the situation. As I see it, 1. You did not issue a refund at all and are just scaming people and lying. 2. You cancelled the refund. 3. You have a person, maybe this Eliza or maybe someone else in the company, that is stealing and scamming you. If you took one second to talk to AMEX, who are the ORIGINAL methond of payment, rather than refusing them when they reached out to you, you would see that no refund was recieved. By your email though it is clear my mum returning the faulty product WAS recieved by you. So now my mum has no product, no refund, and a company lying to her face and playing with her grief and emotions. I love my mum very much and I am heartbroken to see her being scammed like this and using her grief. I hope this helps out anyone looking into this company. Go to etsy instead, there they at least only ask for a deposit and will not charge full amount if you are not happy with the product. read more

This was more fun than it was actually accurate looking to the cat. I loved watching the gift receiver open it and laugh so hard! They are realistic (they definitely look like a cat - just not that much like the exact cat) and they scared the plumbers coming over to do work. Totally a fun and hilarious present for anyone who loves their pet. read more

I am still waiting for a gift that I ordered on December 3. It is a pair of pajamas for my daughter. Left multiple emails and their chat line is non existent. I have tried to call for the last 2 weeks to speak to someone about my order status and the message continues to say they are having technical difficulties and can not answer the phone. If a company does not want to answer the phone just say on your website THERE IS NO PHONE NUMBER TO CALL. This is ridiculous read more

This would have been 5 stars for the pajama pants, but they need to be longer. The pants were too short for both my granddaughters, one a small and the other a medium. And we are not a tall family! They are 5'3" and 5'4". Otherwise we loved them! read more

It was close on one dog but the other could have been better. They asked for a picture of 2 dogs together for size comparison and other clones ended up same size when dogs are not. They need to work on doing the bat ears for frenchies also. Kind of wish I had spent the money on other gifts. read more

Total scam of a company. Take advantage of people grieving their fur baby. Do not waste your money. Poor quality product, no effort in matching pictures or details you submit. Force you to forfeit a refund if you give them a second chance. Total waste and just makes the grieving process worse read more

Still don't have my pajamas. No one will respond to my emails, and their phone voice mail says their phone doesn't work. Took my money, but no product. Very disappointed!!!!! I wouldn't buy for them, and reading recent reviews, people are having unfortunately the same problem I am having. read more

Had a great experience, we had a issue in the beginning but it was tooken care of right away, very nice people to work wit

I ordered several pairs of PJs as christmas gifts on 11/20. The website said, and I confirmed with a rep that this was in time to receive for Christmas. Just to be certain, I paid extra for RUSH service. On 11/23 I got an email that they were in production. Then - nothing. on 12/12 I reached out and was told that they had been shipped to HQ for final inspection on 12/8, and sent me a tracking link (that just showed a label created...pre-shipment). I was told when they were approved and shipped to me this link would be updated with actual tracking info. I asked several times if I would get them for Christmas and couldn't get a straight answer. Today, 12/19, I was again told they were 'being shipped' to HQ for final inspection...so...11 days to get from their production site to HQ?? So there's no way I'll see them by Christmas. Many, many people are posting on their facebook page with similar complaints, and I've noticed that later the negative posts are removed...and I've heard from people that CC was blocking the negative posters from the site. read more

I love Cuddle Clones masks. I had 3 as a gift and decided to get one for a friend. They fit fabulous, snug fit and comfortable, breathable, and, so darn cute. I love the mission and can't wait to get more masls and other items sold. read more

LOVE My Cuddle Clone !!! It looks so much like my fur baby, When i walk past it sometimes i think it is him. My baby has an odd way of setting with his left leg stuck out straight to the side and they captured that perfectly. I have two more dogs to get cloned. Thanks for a great experience. And for making my baby prefectly ! read more

My husband got a "Buddy Clone" for me for Christmas because we had just lost my Buddy on Oct 14 from cancer. I was very looking forward to it, but unfortunately it was a complete disappointment and heartbreaking. Just like the other reviewers had mentioned, the quality is poor and the faux fur is horrible. Many things went wrong with this transaction. 1. We received a promotional email offer for $199. Well, it didn't even apply the full discount when my husband place the order. 2. My husband paid a rush order fee of $50 hoping it will arrive on time. It did, but I guess maybe because we "rushed" it that's why the product is so unsatisfactory. 3. Because we live in Canada, the shipping was $60 US and he had to pay duty and taxes for another $50 on top. Overall, he paid about $500 Canadian hoping the Buddy Clone will ease my pain for losing my fur baby. If it is a quality craftsmanship, I have no problem with it. But it isn't. I tried to talk to them and they gave me two options: 1. They will reimburse me $60 2. Return to them and they will give me a full refund ( but we have to pay the shipping to send it back) That means, we paid over $100 Canadian ( cuz we had to pay for taxes and duty) is gone for nothing. 3. They can try to fix it, but I have to pay for the shipping. Well, I don't think they can do any better because the material they use is horrible. I am so heart broken seeing how they butchered my Buddy's cute image. I am just gonna take the loss and send it back. Will definitely make sure my other dog lover friends aware of their practice. read more

I made my order and was told I would receive it in 2 months at the end of January. I left several messages wonder about the status of my order. I was told 2 or 3 more times that I would receive at the end of January. I told them if I couldn't get it by Feb1 then I just wanted a refund. This being the last couple of days before February I inquired as to the status of my order. They tell me it will be shipped in a couple of weeks. I then ask for a refund and am told... sorry, you cannot get a full refund. They want me to pay $25 because they already made a 3d graphic. Probably a good product if you can handle the customer service. read more

I purchased a gift card for dear friends who recently lost their boy, a purebred Devon rex, after reviewing pictures of similar breeds made by cuddle clones in the past. My friends paid a bit out of pocket to cover shipping and what nots. They were ecstatic to receive their clone, only to receive this which barely looks cat-like, much less a good representative at all of the breed and doesn't even look like the same animal as their boy. It was a slap in the face to mourning pet parents. They were given the option for refund or one remake/alteration chance, at which point they would forfeit cost no matter how satisfied they would be after the alterations. They opted for a refund. Their account was refunded, however my portion in gift card, $200 total, was not. I emailed the company and apparently, they do not issue refunds for gift cards. I did not make this choice for refund, but I do not blame my friends for making the choice they did. The "clone" doesn't look remotely like their boy. How are we supposed to just trust the company? If they gave unlimited chances to make it right, it'd be different, but they do not. They get one other chance, or we lose all money anyways, and this is the starter hint at how we can trust them? So now, I am stuck with a gift card which I do not want at all to use on this company, so I am out $200 because CC false advertises the quality they put into each clone. It's terrible and honestly, quite heartless service. I am happy to edit/remove the review if I simply get my $200 back. read more

Cuddle Clones - Pet Stores Near Me - Akron, Ohio

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THEY mess up your order, YOU have to pay shipping TWICE! Let them try to fix it instead? THAT VOIDS YOUR REFUND OPTION! BEWARE! This company is very disappointing! I sent as many pictures as their ordering process would let me and filled every box with descriptive specifications. My cuddle clone had VERY obvious discrepancies from my photos. Not knit-picky stuff either. Things like BRIGHT WHITE paw pads (have you ever in your life seen a dog with bright white paw pads??)! The production team was simply too lazy to paint the fur on the bottom of the feet (it is worth noting that my cuddle clone is laying down so the bottom of his paw pads are exposed and easily visible). This product is far too expensive to have problems like that. However, the biggest disappointment is the misleading advertising of "100% satisfaction guaranteed"! If you want a refund (even if THEY MESSED UP YOUR ORDER) you have to pay return shipping and you will not be refunded the original shipping. So in the end, you pay for shipping (twice!) and receive absolutely nothing! If instead you decide to send it back to them to let them try to "fix" their mistake, they don't tell you that by sending in your cuddle clone, you are voiding the option of a refund if you are still unsatisfied after they fix their mistake. Does that sound like 100% satisfaction to you? Not to me either!! I can't believe they wouldn't still honor a refund if their first attempt to correct their mistake isn't satisfactory! I will be posting every website possible and verbally sharing with every person who will listen about my experience with Cuddle Clones until they stand behind their satisfaction guaranty and make this right for my family! What a disgusting business model to prey on the emotions and vulnerability of a grieving family, offer an overpriced faulty product, and make the customer pay to have it corrected. read more

Superb quality and people oriented representatives. We needed a replica for grandchildren's beloved pet who died. The quality was astonishing. The representatives were always available and went out of their way to provide assistance. Very pleased and highly recommended. read more

Scam alert! They took my money and I never received the item I ordered. I tried emailing them several times, and their response was poor and simply said to reach out to the post office. Did absolutely nothing to solve the issue, didn't seem to care about the fact that a customer who paid them never received a product that they allegedly shipped. Do not order from this company! You may as well set cash on fire if you do read more

I recently purchased a cuddle clone of my mackarel tabby. I hoped that it would have looked more like her, but maybe the breed is hard for them to do. The fur color was off and the stripes were uneven in darkness. I felt they didn't pay enough attention to detail and accuracy. With that said, I love the company and their dedication to customer service. The cuddle clone is absolutely adorable, and it does resemble my cat to some extent. my experience with the customer service representative was also amazing. Thanks again cuddle clones, I would definitely buy from you again! read more

It takes way,way too long to get the merchandise. I am still waiting for shipment all it says is "processing". It has been two weeks so far. If it is not here within the next two weeks I am contacting my credit card company. It doesn't say how long it takes. Beware. read more

Still waiting for replacement ,my clone had stripe like a zebra .was not working for be as a Brendel come .still waiting q

Amazing!!! I lost my best friend in January and decided to have this made in his honor. I just received it yesterday and it is PERFECT! I cried with how much it looks like him. They got every detail of his unique look absolutely spot on. I am so impressed. Wondered why it took so long to get, but now I know why. The detail and work they put in makes it worth it. Thank you, Cuddle Clones! read more

Cuddle Clones - Pet Stores Near Me - Akron, Ohio

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I'm jealous of all the people who got clones that looked like their pets and I really wanted ours to turn out that way. But whoever created ours must not have even looked at the numerous photos and notes we uploaded, or else the person was a very bad artist. We waited so long and got something that looked nothing like our fur baby. In fact, it didn't even look like the same breed. It was so heartbreaking, I actually cried when I opened the box. We were able to return it for a full refund, except that we got stuck with the return shipping cost. Never again. read more

I still have not received my items. I tried to cancel my order and was told I couldn't. This is a fraudulent seller. As cute as the masks are, DO NOT PURCHASE. They do not exist read more

Cutest thing I've ever seen. My dog lost a tooth and I put it in the tummy zipper.

I ordered a mask from them on April 29th. I have sent 3 emails and have yet to receive a reply on when I will receive my mask. I live in FL, they are allegedly in KY, could have driven there and back by now to pick it up. Hope this isn't another company that is claiming to be in the USA and is not. Will never order anything from them. read more

I ordered three pair of pajamas, one with one animal and two with another. The cat for two pair is a very dark color and with dark eyes so unfortunately I'm not really happy how the pajamas turned out. I wish there had been an opportunity to see a proof, or a quality control stating that I may need a different photo (Shutterfly will tell you if a photo isn't the right quality). But ultimately I'll take blame since it was my submission. Now, the other pajamas - OMG, they are adorable!! I don't remember a time where I've been more excited to give a gift. She will never take them off - thankfully she works from home. My order arrived in two different shipments. after receiving one shipment i didn't have an update on the other. I just wanted to make sure it was still coming. I tried doing the on-line tracking but it wouldn't allow me to enter my info so I got in a loop that was frustrating. so I called and got a very helpful guy on the phone who assured me they would be arriving shortly and I had them the next day. So I did have a few "issues" throughout my purchase but I would absolutely order again and I would recommend to everyone with the warning to make sure the photo is light enough that you can distinguish all the animal's features. only 3 more days until I beat out Santa for best gift giver!! read more