let me start by saying the groomer herself (Stacy) was absolutely awesome!! Kind, patient, very knowledgeable. Really felt like she took the extra time that my dog needed.
Now, whoever is in charge of scheduling should absolutely not be and needs classes in mannerisms and good old fashioned respect. I had an appointment scheduled that the groomer and I scheduled intentionally 5 weeks out so my pup could get a light cleanup and a little more exposure to the groomer to gain trust (groomers idea). The week before my appointment I receive a text stating "you're not due yet so we will find a day and time and reschedule you" ummmm what?! I have already scheduled you when I'm available and it's been scheduled for 4 1/2 weeks. This person refused to keep my appointment stating "we apologize but we are moving to a latchkey system and we won't be in your area until the following week" Well I'm sorry, but I paid $130 for 1 hour of service which included an "out of county fee" I was never told about on a 13 lb dog that didn't even get a bath. So the fact that you are trying to change my appointment that's been scheduled for a month is unacceptable. They didn't ask me if it would be possible to change to the following week, they told me this is what we are doing and we will let you know a new day and time. They never did respond back to me and then yesterday I get a text to confirm my appointment for June 6!!
Very VERY unprofessional as far as the business/scheduling goes. Poor customer service which really stinks because I wanted to love this place and the groomer girl was very sweet :-( read more