It started out with great customer service. I messaged them on a Saturday evening (4/25/26), after…read morehours. I wasn't expecting a response until the following day, so I was pleasantly surprised when my text was answered. I booked a 90min couples massage for that Monday (4/27/26). The lobby is very simple but clean, along with the bathroom and massage room. Staff was very nice and right on time. We added on hot stones for an additional $10 each, which was a very fair cost. They actually used the entire 90 mins and didn't cut it short. I have had many deep tissue massages through the years, with lots of them being disappointing, so I wasn't expecting much. I found it to be the best one I've had in a while.

My partner and I had an appointment for 11. We got there at around 10:56, and I was a little…read morenervous, because usually, I liek being a little early to a first appointment. It seemed like that didn't matter, because we didn't get sent to the back until 11:15. We were told to take off all of our clothes, which we did. No one came in for another 10 minutes, and when they did, we got hot stones put on our backs and left alone for another 15-20 minutes. ( I didn't add the hot stones on b/c this is my bf's first massage. I didn't know if he'd like them.) When our massages finally started, they were great. My bf is in WAY better shape than I am, so they assumed that he needed a deep tissue massage instead of the Swedish one that I got. The therapeutic music stopped, and all hands were off bodies and on deck in order to fix the problem. The actual massage was great and I couldn't have asked for a better one. We were putting on clothes, and by then it was 12:30. I knew we were going to be late for my scheduled 1:00 appointment (we were). We paid and included a 5 dollar tip. I was also about to pull out my cc and ask Jesse to process 20 dollars for a tip...but before I could get that out of my mouth, I heard "that's all for the both of us?" out of hers. Now ya'll, I get it. 5 dollars isn't much, hence why I was going to ask her to add on the tip on my card. I looked at my man..my man looked back at me...and I asked him to go to the car and get his wallet in order to give her a couple more bucks, because I was flabbergasted. Here I was, in place that states how "respectable" it is...but her mouth turned up and said this to me? The audacity. Then, as he went to get the dollars, she fixed her mouth up to say that she added the hot stones because she realized that she started late. Well, you put the stones on and left. You started late. You and your assistant kept stopping during our massage. When I left the room, I had all intentions of not only coming back, but spreading the word about this cute little hidden gem that I found....nope. I left with disgust on my tongue. Yes, we looked around for a deal, but I'd rather pay the money that I saved than deal with a "respectful" establishment like this.

This was my 3rd visit and wished it could have been longer. The cave experience was amazing! No…read morepictures because we couldn't take our cameras inside.

I went to get a facial done with Kathaly and it was nothing short of amazing! She really cared…read moreabout my skin problems and skin goals. She was very detailed and amazing at her job. I left feeling so hydrated, healthy, and glowy. She was also kind enough to give me skin care advice and she even gave me a small cleanser sample to try. Not to mention she was also very thorough and detailed with her waxing as well (I loved this because it has been difficult for me to find quality waxing in the area). I highly recommend seeing Kathaly for any of your skin care needs. I definitely plan to come back for more facials before my wedding. Couldn't recommend her enough!!!

I love this place . I have 10/10 experience every time ! ALL SERVICES ARE WORTH IT!!! I'm…read moredefinitely addicted to coming ! I'll never get enough !! My body, my skin , my gut health feels so great too ! I highly Recommend!!!

Great experience. Devote time to self-care with an excellent foot detox experience at this calm…read moreand comfortable Black-owned establishment. Ms. Cheryl is kind, knowledgeable, and very accommodating. My Mother in Law recommended this experience and arranged for it today. I'm glad to support this Black-owned business here in Evans. I'm glad they exist. Do come for the foot detox and other wellness services such as colonics in a serene and calming environment.

I'm quite new to having massages but have come twice to Serenity...Francia is my therapist and she…read morehas done an amazing job with targeting my myofascial back pain! It is easy to book online appointments and the facility is lovely, very relaxing! Would highly recommend!

I got this most wonderful relaxing massage from F'Alyssia! Everyone there was warm & welcoming and…read moreher massage was perfect.

I liked this spa a few years back, but lately not so much for different reasons but this is the…read morelatest. The "manager" who hangs out in the front checking guests in talks very loudly which doesn't add much to your tranquillity while waiting in the lobby. During the massage, there was banging going on on the floor above me. It sounded like someone was moving boxes and people walking. I can remember hearing noises multiple times while I was there in the past as well. This detracts from the peaceful calm you hope to enjoy during the massage.

We were a party of four. I would like to say the masseuse that each of us were given were…read moreexcellent. They were indeed some of the best masseuses we have had in the Southeast. The Tuscany team at the front desk was very unprofessional on 11/29/24 at 9:30 a.m. There were many things that were unprofessional and unkind that happen that morning but what I took offense to most was not being offered the use of the women locker/change room. We thought that you were a small facility that didn't have this amenity. It was only after we were leaving we realized that there were other clients with robes on sitting in the waiting room that there was a women change room. There is definitely a need for customer sensitivity training.

Michelle is absolutely the best masseuse I have ever seen. The strength in her arms and hands along…read morewith her skill makes a massage feel like a workout. The facials are so relaxing and the product choices are amazing. She always send me home with samples of what she used. Highly recommend this day spa. Makes for an amazing gift for anyone that could use some serious pampering.

Absolutely love this place!! Everyone is so talented. I always leave feeling relaxed and…read morerejuvenated. I would definitely recommend for any service they offer.

Absolutely the best experience I've ever had. I've witnessed this many a times in Korea but never…read morehad enough courage to give it a try on my own. My son's got me a gift card and today was the day to use it! I will definitely be coming back monthly for more wonderful experiences. This was just so amazing. When you are seated, your feet are misted and cleansed with alcohol and then placed into the water where the lil fishies attack! No just playing, but they do all swarm to your feet and begin to nibble away. It feels very relaxing but of you're sensitive on your feet it will tickle immensely in a good way. They also provide iconic detoxes, which I will also be trying on my next visit. If you are in the mall and have at least 20mins to spare stop in for a Fish Spa Experience, you will not regret it. At the end they dry your feet off and lotion them for you...how relaxing and amazing is that!

Friendly staff, be aware if your ticklish cause it does tickle with the fish nibbling on your feet…read more There are multiple price ranges depending how long you want to soak your feet for. They clean off your feet for sanitary and safety of the dishes before dipping them in and clean off your feet once your finished. There are 6 pairs of seats available. Did not have a long wait at all.

Amazing place! Had permanent eyeliner done by Annette Gray. She is a master! I would not go…read moreanywhere else!

By far the best spa in Augusta! I absolutely love how tranquil and relaxing the space feels as soon…read moreas you enter. The staff were extremely welcoming and professional. They've clearly been trained by an amazing manager or owner who knows how to create memorable experiences. Y'all I was so relaxed during my treatment that I actually fell asleep. So embarrassing. lol. Rebekah and her staff are truly amazing and I recommend Rosewater to all of my friends and family!!

I debated leaving this review as I have had great experience with previous massages and facials- my…read moremost recent being in May. I went this past weekend for a massage and facial and left a bit dissapointed. My massage was great, even though I think it's absurd to pay extra for aromatherapy when that literally sets the tone and vibe for a massage. The masseuse did a wonderful job addressing my problem areas. On to my facial- the esthetician, Raleigh, was friendly. I scheduled the dermaplane facial. She didn't assess my skin before the facial, didn't ask about problem areas, didn't even tell me what she planned to do for my face. I let her know that I was interested the Oxygen facial and wanted her input for what I was trying to achieve for my skin- brightening and even texture, but said I'll let her tell me what my skin needs. Her only response was "this is a dermaplane facial". And that was it. After it started I asked if there was a heated blanket on the bed as it was cold. She checked and said there wasn't. That's it. She continually used a lukewarm, thin rag on my face through out the session. Afterwards, as I was getting up to my robe back on, I noticed Ordinary skin products on the counter. Not sure if this was used on my face but this is a dissapointment that they utilize these cheap products on anyone given how expensive their services are. When I walked out of the room, she showed me to my locker, said thank you and that was all. Nothing telling me about my skin or services as others had done in this very place. Overall this service alone has deterred me from coming back as I can get better services, better product elsewhere. It felt rushed and almost like she was there to do her job only, not to offer the customer experience one expects when coming to the Retreat.

I booked a massage & a facial. The massage therapist checked in often on the pressure, comfort and…read moreareas that needed attention. Facial was excellent, my skin is glowing and soft. The spa area was relaxing, warm & private.

Kyle was very professional! And he is very good at what he does! I am very happy with how my hair…read moreturned out! I referred the salon to my friend later! And she was very happy with the service as well! I highly recommend it to anyone who is looking for a new stylist! But be aware they are mostly booked!

Kyle is amazing. He has done my hair for the past 16 plus years now. When you walk in you are…read morequickly greeted as if your family. To be honest everyone that works there I consider family! That's just how you feel when you leave. Cleanliness is top notch, products are out of this world and I love that they try different brands and get feed back from their clients. I love it. It keeps me from buying something over the counter that may not work and then I'm stuck with it. I book three to six appointments out in advance and sometimes the full year. If I ever need to change my appointment there is no hassle and they work with me but in return I work with them. That's just building a smart relationship. I love this place!