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    CubeSmart Self Storage

    5.0 (7 reviews)
    Closed 9:30 am - 6:00 pm
    Updated 1 month ago

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    A Simple Organizing And Moving Company - The Most Caring Movers based on Woman Military Veteran Owned standards

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    (2 reviews)

    My initial contact with Seneca and her company was extremely positive. But that changed very…read morequickly when a big problem arose. My disabled adult children had their AirPods and Xbox stolen by a member of her crew. If I weren't 100% sure, I wouldn't make the accusation. *whole story below Seneca admitted (by text) that the crew member had done it. She made the very unprofessional suggestion that I contact him and the other crew members, myself! Initially, one of her crew offered to pay for the loss in exchange for dropping the issue, but then admitted he couldn't afford it. I was very cordial through the ordeal, trying to find a solution that gave the best outcome for everyone. When I asked Seneca "do you have insurance that covers these situations?", she blocked me immediately! In addition to this, my refrigerator was dented when the guys were moving it in. I saw it happen, myself. Her husband said it "didn't look like it was caused by the move". I literally saw it happen. Since she has blocked me, I'm unable to have this resolved, as well. The worst part of this is the fact that this company uses bible verses in their advertising. Seneca prayed before we met in person regarding this situation. This woman the snake in the grass the Bible warns of. I am so disappointed that a woman running a business, representing Christ, would handle this issue so poorly. **On our move out, my daughter's AirPods went missing. They were charging on her night stand and when she returned, her furniture had been moved out, and the AirPods and charging case were gone. The crew were so respectful and friendly I would have never suspected, so I called Seneca that evening after my daughter reported it to me. I asked Seneca to ask the crew if they saw them or knew where they were. She called immediately to say "DJ said he saw her wrap them in a blanket". My daughter sometimes does things inadvertently, so I thought this was true. Our belongings were in storage for 4 weeks, and I thought we'd find them upon unpacking. Before the move-in day, my son placed his Xbox, cables and controller in the original box, taped it shut, and placed it in top of his closet. On move in day, I left DJ and another crew member alone while I picked my son up from school and took him to speech therapy. I trusted them enough to do this. My older son's bed was constructed while I was gone, so DJ was in the room while I was out. Two days later, my son discovered the Xbox box empty. The tape had been cut by a dull instrument. My daughter's AirPods were not found upon unpacking. The FindMy app located them at a pawn shop on E Berry in Fort Worth. I feel my children were targeted because of their cognitive/developmental disabilities. I believe this because it's unlikely a typical person's knowledge that the AirPods were left on her nightstand would not have been challenged with a "no, I saw her wrap them in a blanket".

    This company is a rip off artist. I asked how much did she charge. She said she would send me an…read moreestimate by email. Then she said that she wanted to bring 7 people in. I said that I only wanted no more than 3 people in my house at one time. She still brought 3 with her, and then 3 more came an hour later. She made me pay over $1400.00 up front - so that she could get supplies. I told her that I had plenty of boxes and rubber tubs with lids that can be used. So, she does not trust the Customer yet she did not pay attention to what I was saying. I asked her to mark the boxes on the sides so that I could tell what was packed in them when stacked. She marked one on top of a box as I was asking her what was she doing. She ignored everything I said. Then, a bunch of part-time people showed up with NO NAME TAGS ON! I asked one lady what her name was - Cynthia. She said that this was a part-time job for her. Then, Cynthia left with a bag of tape, and cushioning plastic with her. I told her that I paid for that. She took it anyway. The first 3 were at my house for approximately 1 hour before 3 more showed up. They only got about 1 and 1/4 rooms done. The 3 late-comers stood around doing nothing when we were upstairs!

    CubeSmart Self Storage - selfstorage - Updated May 2026

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