I had a storage unit in Rochester, NY for nearly 20 years, starting back when the facility was…read morelocally owned and housed in a repurposed 1900s horse stable near the Public Market. It wasn't fancy, but it was sustainable and full of character. Most importantly, it was run by people who cared--like Jerome, a longtime manager who knew customers by name and asked about their families. That sense of connection is gone now. After two corporate ownership changes, the building is run by Store Space. The rates went from being stable for years to sudden biannual increases. The new lease allows unlimited rate hikes every six months without specifying how much--and if you don't sign, your belongings can be removed. There's no loyalty, no relationship, and no accountability. Since January 2025, the price had increased every three months, by $40, $20, and by July $100. I don't want to pay the cost of a mortgage to store household items. There have been price, address, and phone number discrepancies in the lease I signed a new lease in 2023, when I upgraded to a larger unit. I hadn't received an increase in payment notice since May 2023, which stated an $11 increase. As of May 31 2025 a new notice of $100 increase effective July 1, 2025. The local staff, especially Lisa, is kind and helpful, but corporate refuses to communicate meaningfully. They've ignored discrepancies in billing and don't follow their own lease terms. Store Space isn't BBB accredited in upstate NY, and while they have an "A" rating, 83 complaints have been filed, with only 17 resolved. That tells you a lot. I believe in storage solutions that reuse space, not destroy green ones. I also believe customers deserve respect and fair treatment. This company has fallen short on both. Use your voice and choose wisely.

From the owner: At Store Space, we understand that a clutter-free environment is essential for productivity and…read morepeace of mind. Whether you're looking to store seasonal items, extra furniture, or important documents, our storage solutions in Rochester, NY, offer the perfect place to keep your belongings safe and organized. Free up space at home or in the office, so you can focus on what truly matters. Located at 14 Railroad Street, our facility is just moments away from the scenic Genesee Riverway Trail, making it easy to access for both residents and visitors alike. Our convenient location ensures you can quickly drop off and pick up your belongings without hassle.

TL;DR: For the really important stuff, trust these guys…read more Longer version: Was in Ithaca for a family memorial service; thus the ceramics and pottery we were shipping back to California had a great deal of value to us. How do you ship several pounds of bowls, ceramic art and sculptures? Could have used the Post Office, UPS Store, etc...and probably end up with a box of fragments when it arrived. Found Uncle Marty's on Yelp, and was encouraged by the reviews, so we drove the rental with a trunk full of ceramics there. Staff was very understanding, kind, and friendly. At the same time, while they were gentle on the items and very mindful of how to pack them, they were also very conscious of the cost implications, and worked through several different options to find the right number of boxes (and the right sizes) to ship off the items to two different locations (daughter in Chicago, us back in California). While it didn't end up being inexpensive (not Uncle Marty's fault...FedEx ain't never been the cheapest), I am pleased that every single item arrived perfectly packed, safe, and undamaged. I'm not sure if I'll ever find myself again needing to ship things from upstate New York, but if I do I know where I'll go.

I stopped here recently because I used to ship via DHL from my office, but campus is closed and I'm…read morenow not able to schedule a pick-up from the same location. I have a DHL account I've used for charging the cost of shipments; however, the person I spoke with at the front desk of Uncle Marty's while trying to ship out my parcel said that they have a specific retail export account number that all shipments get assigned to when being scheduled for pick-up... so they can't use alternative DHL accounts for charging shipments. When I offered to pay for the shipment with my procurement card, that seemed to be fine... until I inquired further about whether or not duties/fees could be charged to that same procurement card upon their arrival at the destination processing facility (I was shipping to Tanzania, and this is an easy process when shipping via your own DHL account). I've typically ensured our office - as the sender - makes payment on duties/fees for a parcel, at least within the last couple years (it expedites the delivery, and many international institutions in the developing world don't have the easily accessible means to pay for duties/fees on an item that's being provided to them as a donation). Since I wasn't able to ensure that duties/fees would be paid by me/my procurement card as the sender - and I couldn't use my own DHL account - I ended up leaving, parcel in-hand, without being able to get it processed and sent out via Uncle Marty's. I was also able to leave with a single plastic waybill packet, as well as a paper waybill... after specifically requesting both items (more than once). While DHL has certainly preferred folks go through their electronic scheduling system in recent years, that has proven to sometimes be problematic when shipping to certain parts of the world (given the need for indicating villages / areas that aren't especially known)... so I like to have a couple paper waybills handy, and I *HAVE* been able to ship out with paper waybills (i.e. without DHL rejecting the parcel because of a paper waybill) without issue. In the beginning of working from home back in March, I had gone to the Pack & Ship store that used to be on the corner of the Commons to ship out an identical parcel. There? No issues whatsoever (and yes, I used a paper waybill for that parcel). But that store is closed now, so I opted to try Uncle Marty's. Unfortunately, the process isn't as easy here as it was at the store on the Commons (which was so much easier because I was just able to use my DHL account number for any / all charges). TL;DR The explanation above probably includes more complicating factors than most shipments being sent out via Uncle Marty's, but it was my experience. The guy I spoke with at the desk was certainly friendly and answered my questions helpfully (hence the rating), but it's important to know the complicating factors of trying to use your own DHL account, etc.

60% increase in rates with only 30 days notice? Not ok. I've been with them for 3 months and just…read moregot the notice. Do they have me enough time to move my stuff in and get situated then raised it literally 60%.

From the owner: Finding the best self storage near you is easy thanks to the storage experts at Space Shop Self…read moreStorage. Our Rochester storage facility is located near the corner of Marketplace Drive and Hylan Drive. From providing residential storage to student storage for those at Rochester Institute of Technology, Space Shop Self Storage in Rochester has what you need. And with our convenient amenities like a covered loading bay and moving and packing supplies for sale, we're a one-stop shop for your storage needs. We don't just provide affordable storage units in Rochester. We back those units up with top-notch customer experience and industry leading self storage features and security.

Minute-Man Movers moved me twice, and both times they were nothing short of incredible. The three…read moregentlemen who moved me were polite, punctual, organized, careful, efficient, and highly organized -- need I go on? The first move was two years ago when I moved from Honesdale to New York City. And the second time was a few months ago when I moved out of my New York City apartment to New Jersey, but Minute-Man Movers transported all of my belongings to a storage unit back in Scranton, PA. The team likes to get started early, and when I say early, the earlier the better. I asked Dave, the lead guy at the company, if he could be at my apartment by 6 a.m., and true to his word he was there at the requested time right on the dot. Both times the guys moved me, nothing was out of place, let alone damaged, and the second time around I did a lousy job of packing. But that didn't stop them from taking care of everything. It was a little pricy for me, but that's because of all of the driving the movers had to undertake back and forth, but their service was nothing short of incredible both times, so it was worth every penny. I'd hire them again in a heartbeat, and I always recommend them to all of my friends and family. You can't go wrong with these guys!

They are the best. Highly professional, very careful with your possessions, and genuinely nice…read morefolks. Can't say enough good things about this moving company!

I'm recently hired them for a move this weekend, confirming them multiple times throughout the…read moremonth before the actual move. When I scheduled it I made it admittedly clear that they can't smoke cigarettes or weed while working with my stuff and they didn't listen. My stuff smelled like weed. Which upset me, I specifically stated I didn't want that around my stuff. When it was scheduled they were supposed to be at my home between 8:30-9:30am. Which they weren't, kept getting pushed back and back. They finally showed up at 6:45pm. The packing went ok up until them bouncing my washer, My dryer and freezer down the stairs. When they got to my new home my stuff reaked with the smell of weed. As they are bring in my family air loom dining room table one of the movers using the wrong bit to put in and most likely strip the screw in the table. They also lost the screws to my stand up freezer so I can't put door back on and lost thousands of dollars of food. Not to mention that my house and my garage smells like weed!! Definitely wouldn't recommend or ever use them again!!

From the owner: Choose Alpaca Moving Services Inc. for all your moving needs. Our experienced team provides…read moretop-notch residential and commercial moving services, including office and corporate relocations. Whether you need same-day or cross-country moving, we've got you covered. Trust our local experts for a stress-free and efficient moving experience.

they cancelled my move the day before, refused to accommodate me. used every excuse under the sun…read moreto not do the job. left me and my 80 year old father stranded with no way to move any of our things. most disgusting unprofessional company I've ever dealt with.

From the owner: Clutter is your one-stop-shop, providing the most affordable, flexible, and reliable local moving…read moreand storage services nationally. Clutter is the largest provider of Smart Storage, an on-demand storage service where our licensed professional movers come to you, pack your items, and bring them safely into our secure warehouse. Each item is digitally cataloged, and with just one click, you can get any item delivered back to you. We also offer local moving services, where our licensed professional movers help disassemble and pack your items with care, transport them safely across the city, and move them into your new home. With Clutter, you can rest assured knowing your items are in good hands -- storage and moving have never been easier.