Highly recommend this store. I came to make copies and fax paperwork for my insurance and they did…read moreeverything for me. Versus me doing it and not sure if both sides were done. I didn't get any names but both guys at front were very helpful and friendly

I prefer using this location if I need to ship anything with any of the carriers that pick up…read morethere. The employees are very nice, patient, and helpful!

I am writing this review as a long term customer who pays on time. Today...Saturday December 23 I…read morereceived this email.Threatening me. Giving me 24 hours on Saturday to get my certificate. And if I do not do it in 48..I'm locked out. In the mean time, they are closing until Tuesday. Read this and consider doing business elsewhere. Dear iStorage Tenant, I hope this message finds you well. We would like to inform you that the insurance policy on file for your storage unit at 4456 North Brasewood Blvd is currently expired. To ensure continuous coverage, we kindly request you to provide us with a new PDF copy of the declarations page for your insurance within the next 24 hours. If we do not receive this documentation, an automatic insurance application will take place, resulting in an additional $12 premium charge. The coverage limit will be set at $2,000. Furthermore, please be aware that if the updated insurance information is not received within 48 hours, access to your unit and the storage facility gate will be restricted until the necessary documentation is provided. You can submit the required insurance documentation by sending the PDF to 8114@nsabrands.com. Alternatively, you may bring a hard copy to our office. Please note that only PDF submissions can be processed to ensure accurate record-keeping. You might notice they cannot even spell the street they are located on. It's a nice facility, but this is unacceptable. I hope I can discourage others because of this behavior. Saturday at noon..closed until Tuesday..threats! No pictures to attach...just the letter they sent.

Very nice very clean…read more Used our space for overflow after my folks passed and then grown kids needed over flow space. Six and half years and we have finally been able to assimilate our overflow back into the empty nest space. Convenient Courteous Accessible We were on third floor; couldn't been easier to access. Easy to close down. Highly recommend; might have stayed longer but the steady $ increases (from $207 to $270 / month) kept the pressure on to close it out.

Stopped in today and spoke to Olivia for some pricing. She was very friendly and knowledgeable and…read moreeven gave us a coffee mug. I would highly recommend Storage Choice!

Great Value! Very courteous staff! Free use of moving truck plus a free lock!! Unit was…read moreextremely clean, looked new!

November 21, 2025…read more To: Lazhar Berkat, Owner. Adam Vick Branch Manager Texas Subject: Delivery of Wendell Davis personal effects to Tomball Texas subsequent damages, loss, and lack of communication regarding claim and assistance regarding claim. On October 18,2025 I received my shipment which was also packed and stored by vanexpress moving company. During delivery three (3) items were damaged beyond repair being: An LG 55" tv Model OLED55C8PUA Made 11/2018 A 58" Glass and wood with chrome desk A 49" full length mirror All of this had a fair value of $569 in good condition after consulting. All items were either broken beyond either due to the loading, storage, and unpacking which Adam Vick had taken videos of and knew all items to be in good condition. Originally we were told maybe a week to have the claim settled, it is now four weeks and the only thing the person in New Jersey would say was they would send a note to the company they filed a claim with. (Of which we are never copied on which we questioned but never got an answer. These items were reported by Adam on the same day (October 18) in the form of a claim Adam states. As of today, we have never received a copy of this claim after questioning Adam and his head office in New Jersey. To date or as of today, we asked this six (6) specific times. The day after the shipment and a couple of days after this we also asked Adam if he was sure if all items were unloaded, my sons' office chair as he needed it to do his homework. We received no answer about it, so we engaged the head office in New Jersey. After eight (8) days the chair appeared, and we questioned Adam if anything else was missing. He said no but we told him we were skeptical because we had to escalate the issue just to find the chair. He said no and we also asked his colleagues in New Jersey to please see if they could verify as we were still unpacking. After unpacking we noticed that Spanish porcelain figures containing lladro angel figurines as it was the only box marked porcelain figures and fragile being #4541 Angel lying down $48 value #4960 Curious Angel $55 vakue #4959 Angel Kneeling $109 value #4635 Guardian Angel with baby $40 value #4539 Angel Thinking $40 value #4538 Angel Praying $39 value Oppo 103 SACD/DVD Player $300 value Cusinart blender $29 So what we would like to do is to make sure this is common knowledge and we could receive and explanation why we did not receive a copy of the initial claim. We additionally would like to say 7 of the 16 clients bill of rights were not kept. Many pieces of furniture we had a carpenter come in and paid $424 on repair to make usable again . All in all was the only thing Adam was insistent upon was being paid for pickup and and drop off to the point of being insulting. We would appreciate your review and consideration in this matter. Sincerely, Wendell Davis

We made an out of state move with this company. We were happy with the staff that packed our house…read moreand their handling of our belongings. We were told the same staff would be on the other end unloading. We were also told that the trucks would arrive at the new location between 8-10am. When they didn't show up by 10am we called and were told they were packing the trucks and would be leaving shortly. The trucks did not leave for several more hours. All communication with the company from here on out was prompted by us otherwise we would not hear from the company. The trucks arrived well after 7pm and with a totally different crew. They were helpful but we were told they needed to leave by midnight to get back. It was a rush to unload the trucks We received items that did not belong to us and several items were missing. No attempt was made by the company to retrieve the items we did not own nor was any attempt made to our knowledge to find our missing items. Again our main concern was lack of communication after the packing was done, the late arrival, and the lack of effort to find our missing items. Would not recommend this company for a long distance move.

Your storage is the best in Houston with great prices! Nancy is so friendly and helpful.read more

The staff is very R.U.D.E..the assistant manager Ceasar doesn't listen to customer concerns. I had…read moremy locks cut illegally & he had NO EXPLANATION. I asked for the corporate phone number he advised me he couldn't give it out.. I have filed a complaint with consumer affairs as well. A. CRUTCHFIELD

This company moved me over 1 1/2 years ago (August 31, 2022) and I am still having nightmares about…read morethe move. They cancelled on the first day. Showed up at 5:00 p.m. instead of 8:00 a.m. on the second day. They tried to cancel again but I had to move out because it was the 31st of the month. They DID NOT know how to pack a truck. They kept removing items and looking confused about how to pack the truck. When I gave them suggestions, it seemed to irritate them. They packed so poorly that we had to make two trips to the storage unit to drop off my items. On the last trip, which was about midnight, one of the movers just started throwing my boxes to the back of the storage with no regard to what was in the boxes. The reason they threw the boxes to the back of the storage (which was totally unacceptable) was because they blocked the entry into the storage unit with large pieces of furniture instead of leaving a pathway. Once again proving that they did not have experience with packing a truck or a unit. It was late and I was a female alone at a storage facility so I was afraid to say too much because I did not want them to retaliate. I called the office the next day to complain and was told that if I move again within 90 days and use them, they would reimburse me for any damaged items. I never got an apology or a refund for the overage in time since they did not know what they were doing. I know I paid for an extra 4 hours that should not have been clocked if they got to my house on time (8 am) and wasn't tired because they decided to make me their second move that day and moved someone else first. They promised that I would be first since they cancelled on the original day (30th), but instead they showed up at 5:00 p.m. I am about to move again, and I dread the idea of trying to find another moving company. But what I dread even more so is opening up my boxes and finding 90% of my precious glass items broken. It will be painful because some of these items are irreplaceable. I have moved approximately 8-10 times in my lifetime, and I have NEVER experienced this level of inadequacy. This was by far THE MOVE LITERALLY FROM HELL!!!!!! If I could give a NEGATIVE 10 REVIEW, I would! When Murray Moving Co shows up on your caller ID, BLOCK them Quick!!!! Lisa - Houston, Texas

Long story short, they broke my 65" TV and said it was because it wasn't secured. However I drove…read more1800 miles in a uhaul with no damage to my television. I would look elsewhere if you are going to spend $100/hour for a crew

We used what was said to be according to workers shirts. Them in June 2024, some items damaged,…read more they not clear on explaining expenses. The man I dealt with Eli never responded to my last text. When they entered our driveway they got stuff messed up our driveway. Beware

Highly recommend! They got my entire apartment moved into a storage unit within a few hours. They…read morewere timely and respectful of my things. 10/10 would use their services again.