Amazing customer service. We were having issues with our 8 passenger car and were sent here by…read moreroadside assistance (they do not carry 8 passenger cars lol and we knew) and every single worker there was so understanding and helpful with our situation. While they couldn't replace the car for us since they don't carry them, they all went above and beyond to look into possible locations that would and provided us with all the information we needed to contact them and hopefully get this situation fixed. While enterprise roadside assistance was less than helpful, these workers at the enterprise truck rental were out of this world with their empathy and resourcefulness.

We are frequent flyers here, lol and Cedric always takes the best care of us! Everyone here is kind…read more& quick! Anytime we need to rent a U-Haul, this is always the location we work with!

I rented a van and regret it first I went to the business and was quoted 600 and something but was…read moretold I should book it closer to the time I needed it so went back a month before my travel date and now the price was 907 so at this point I had to get it cause of the one month left and they have a hitch to pull a trailer so I agree to it and I didn't check the windshield for chips so when I returned it what did it have two chips and I asked could I have my insurance fix it they said no 50 dollars more per chip oh and tolls they charge you 10 dollars plus your tolls never in my life will I walk in that business again I was just taking a group of friends to a hunting trip just didn't expect to pay 1000 plus on a van rental

This company has given us so much headache!…read more We rented a cargo van and was told to bring in documents but because it was a holiday, and they couldn't reach the insurance company, they wouldn't rent to us. This caused us to lose our furniture and had to pay for additional help. So we lost out on money, time, and getting our things out on time because someone booked our reservation, spoke with us on the phone multiple times, and then had an oversight of the holiday. They didn't even offer to make it better. I was literally laughed at and told to have a great day. The manager offered that I rent out her more expensive van! That was the only thing they tried to do to help.  I'm not sure what will make it better seeing as we already lost the furniture. They also told me that the vans were stolen as an excuse for why I couldn't rent. We also had a reservation for earlier that day that they happily rescheduled over the phone but failed to mention anything about needing to contact the insurance company the day of on site. The front desk even had the card on the computer monitor along with my id and phone number. And said have a great day taunting me as I left. She knew she kept my things obviously by how she acted as I left and didn't even call. She wanted me to lose them. I know she saw them because the computer monitor is literally the only thing behind the computer desk and when I went back I didn't even say anything when she smiled and went over to get them for me. So I think anyone renting should be aware of this before they make the same mistake as I did and trust this company. The owners should know how this employee and manager of this location have been acting.

We visited U-Haul Moving & Storage of Fuqua on a weekend. The location is accessible from the…read moreservice/feeder road of 45. There is limited parking in the area. We scheduled a truck rental ahead of time to move some items. The service we received at pick up was excellent. The staff member was very kind, friendly, and knowledgeable. Her expertise made the entire experience very pleasant. They went over our reservation and asked questions to ensure that we did not over pay for our 2 hour rental. After completing our task, we visited to the location and the staff member helped us complete our rental return. If we need moving or storage services, we will be sure to visit this location again. We hope you have a good experience as well.

Love this car wash/ storage its amazing people friendly and family friendly…read moreplace!!!.....................................

Budget truck has the worst service across all spectrums. To start, I booked a truck rental one…read moremonth in advance over the phone with a person named Kelli. She was very kind. She helped me set up a rental for a 16 ft. truck with a car trailer and 27 furniture pads. I got a confirmation email that I should pick up my truck at 8am 48 hours before I was supposed to pick up the truck. My wife and I needed to move fast as we had a 24 hour drive to Houston, Texas from Scranton, Pennsylvania in order to close on our house. We were supposed to transport two cars, one on the trailer and the other person would drive the other car. This was during COVID-19 so no one in our family could help move the car. Below is what we experienced. We arrived at the Budget Truck in Wilkes-Barre, PA at 7:45am. The time of business was from 9am-4pm. I called the Budget 1-800 number and they told me they could do nothing, I would have to wait for this Budget place to open up at 9am. We had movers at our house at 8am to help load the truck, and were only paying them for 2 hours. They employee of the Budget Truck did not arrive until 9:15. I went in, and he told me there was no trailer available within 200 miles and no dolly. Thus, I would not be able to pull the car on the back of the truck. He also said he had no furniture pads. He then told me he would have to cancel everything on my order except the truck and that it was on me to find a trailer somewhere else. He then gave me a truck and told me it was full with gas. It had less than 3/4 tank of gas in it. By the time I left, it was already 9:45am and I had to pay the movers an extra $150 for the additional hour. I spent that entire time calling Budget customer service who told me that because the employee at the truck rental place where I got the truck from canceled everything except for the truck, they would not give me anything. My only option was to return to that rental company and ask them to change my contract and find me a trailer. My wife and I returned to that location at 12:45 and waited there until 4pm. They never showed and customer service told me they could not do anything about. They told me I could not have a trailer for my truck, and when I asked if I could get another trailer from another company, they said no because they could not insure it. My wife and I did not leave for Texas until the next day and our closing date was moved from Friday, May 1st to Tuesday, May 4th. We finally found someone willing to drive our other car to Texas for us. This cost us $389.56 in gas for that car, $500 for that person to do the drive, $118.59 for their night in a hotel, and $88.22 for their return flight to PA. In total, it cost $1,096.37 for the person to drive the extra car to Texas instead of us having the trailer on the back of the truck. The trucks alignment was extremely off and the low power light was on the entire trip. After we closed, we rushed to get the truck unloaded to ensure we could get the truck back on time. We got to the return place at 2:23pm. It was A1 trucking which holds Budget trucks. It had steps on how to return the truck if no one was there was there was no lock box. The next day, Budget Truck told us we would have to return to another location that was 30 minutes further and the extra day would be charged. I called customer service and they told me they would refund the extra day because it was not my fault. They also said they would give me $75 dollars for the fact that they could not get me a trailer. $75 for the $1,096.37 I had to spend to get the other car to Texas and the 5 days that closing was moved back. The worst part, I received the confirmation and reminder 2 days prior to moving with the time and correct order (a trailer with 27 furniture pads). We ended up renting furniture pads at Home Depot for $80, but we would not be reimbursed by this. This was the worst service I ever received for anything in my entire life and I can assure you, PENSKE was $32 more dollars than the Budget quote and I hope everyone goes with them or U-Haul over Budget. We will never ever use any serve provided by Budget again, and we will make sure every person who ever needs to move never uses them. This was unacceptable in every form of service. DO NOT USE BUDGET FOR ANY REASON EVER.

Worst place ever to rent a uhal from uhal should be ashamed to have someone like the owner of this…read moreplace to represent them! I simply asked how many miles did we drive just being curious he had already told me the amount we saw charged on our debit card was a temporary hold and he starts screaming at us one of his machines came from the back of the shop apologizing for the way he was acting! I'd give 0stars if I could!

Do not I repeat DO NOT rent any u haul vehicles or equipment from this vendor. You use credit card…read moreinformation and bring back everything you rented plus the 3/4 tank of gas and they say everything is ok and send you a receipt to your email. And the day I brought it back The man that checked it in had his brother to distract me for unknown reasons and ask me where the dolly is at when my husband gave it back to him. Well the next day I get a alert on my credit card and charged another amount saying I rented something else when I have not. He was trying to tell me it was a fee for truck was not there and I had to tell him that I will report him to the authorities Please help to get them from not being a U Haul represnative.