Unfortunately, I had some damaged property while staying at this location. My understanding is the damage/situation was a bit unique, and not a regular experience for customers. My unit was insured for $2k, which would have covered all furniture lost. Unfortunately, the insurance company (separate from CubeSmart's storage depot) was a bit underhanded and stated that the policy specifically does not include the type of damage sustained on the property.
When regional and store management learned of what happened, they offered to haul away my damaged furniture at expense to the company- which was a huge relief to not have to commit the time for a second move, and pay for a second u-haul, for furniture we cannot use.
The regional manager has asked for a list of my items damaged, and although he cannot guarantee any sort of reimbursement, he is going to try. I have my review at a 3-star, and if we recoup any of our losses, that would elevate the experience to 4-5 stars. If we do recoup any of our losses I will further adjust.
I work as an organizational development and process improvement specialist, and one of my focus areas is service recovery. The commitment to improving my husband's and mine's experience has been great. read more