I have had 2 units here for a couple years. The security and service has always been good. In spite…read moreof the price going up significantly every six months, I still stayed because of the good service. Today I had an experience that I found less than helpful. I have been in hospital for 2 months. My auto pay card expired today. I called right away to give my new card number. Was told they could not take my payment and I had to go online. For that I was charged a rather hefty "convenience fee ". I called customer support to explain the situation, but was told only the local office could waive the fee. Since they already turned me away saying they wouldn't take my payment, I had to pay the extra cost. Big fail in customer service there. Otherwise it would be a five star.

Unfortunately, I had some damaged property while staying at this location. My understanding is the…read moredamage/situation was a bit unique, and not a regular experience for customers. My unit was insured for $2k, which would have covered all furniture lost. Unfortunately, the insurance company (separate from CubeSmart's storage depot) was a bit underhanded and stated that the policy specifically does not include the type of damage sustained on the property. When regional and store management learned of what happened, they offered to haul away my damaged furniture at expense to the company- which was a huge relief to not have to commit the time for a second move, and pay for a second u-haul, for furniture we cannot use. The regional manager has asked for a list of my items damaged, and although he cannot guarantee any sort of reimbursement, he is going to try. I have my review at a 3-star, and if we recoup any of our losses, that would elevate the experience to 4-5 stars. If we do recoup any of our losses I will further adjust. I work as an organizational development and process improvement specialist, and one of my focus areas is service recovery. The commitment to improving my husband's and mine's experience has been great.

My daughter was coming home from college and she had more stuff than she went with so we had to…read morerent a uhaul. We ended up getting home later than expected. Shawna was very helpful with picking up the van that we rented and made picking it up and delivering it back so easy. She remembered who I was and she had great customer service. And Little did we know that my daughter had so much stuff that it was too much for it to fit in the house. Again Shawna helped us to store her stuff in a storage unit. Overall I say that Shawna went above and beyond as a costumer service provider!!!!

We had to use self-storage when moving from Va to Pa last year. We ended up having to take an apt…read more the first year here in Hbg, and had a whole ton of stuff that we just didn't have room for. So we had to put half our house's stuff in storage. We liked Sierra's Glen because it was close to our apt, but also because of the way it looked. More of a woodsy location than the other nearby self storage on Derry Street. That's pretty much why we took it. It also had some multi-month deal going on last summer .... so that kind of clenched it for us. The folks were always nice and helpful. I called them several times from Virginia to get pricing and ask questions, and to set up a unit for us. My husband showed up from Va with a load of stuff, and the folks were helpful in showing him in. The units are behind a gated area. You can access all day until a particular time at night, at which you can no longer enter until the next morning. We've never had an issue with entering the gate to get at our stuff whenever we needed. Sometimes during the year we'd pop over to file stuff in our filing cabinets, or to just check and see that we actually have all that stuff :D We got the single-car garage sized unit for a year. It's been really great for us and now that we're in a house, the stuff has come back. Having our things in storage for a year was painful sometimes (no idea where some of my clothes are, and nearly all my books are in there - oh the pain). However, it's been nice living with minimal things, and we're going through the stuff we've lived without for a year, and will donate or sell most of it that we absolutely do not need. We've lived without thinking about 90% of that stuff for a year, and could safely chuck most of it without another thought. :D Very grateful for Sierra's Glen to providing this service to us.

Fantastic service! Great location, easy access, and nice facilities!read more

Facility and prices are acceptable. However, the office staff can be less than fully competent…read more Just don't expect too much professionalism and you'll be fine.

I had a wonderful experience during my rental process with Holly, the store manager. She was so…read morepleasant and made the process go smoothly and easily. Great customer service! I would definitely use them again, based on this experience.

I cannot say enough good things about this company. They helped with both my office clean out and…read moreresidence clean out. Derr's is extremely efficient, cost effective and easy to work with. Barbara Sumple-Sullivan

Timely, reasonably priced, excellent cleanup. I would definitely use them in the future.read more

Arrived 5 to 10 minutes prior to closing time. Cutting it close, but still on time. I was advised…read morethat they are open, but refused to allow me to dump. He said he had a 1hr drive home so he wasn't going to allow me to unload. I was frustrated and called in to see if this is normal so I don't make this mistake again. A staff person answers and straight up lies to me and says they close any business coming in at 3:30p and it is clearly stated on the website. I go to the website and it is nowhere to be found. It may be there in some fine print, but come on. They charge $10 for a $.50 yellow vest if you can't show that you have them already. I work hard and now that I trusted the information on their website, I have to bring debris back to my house and make time again to go out there. Please! Someone come up with a better solution than the monopoly that this place is!

I had a very pleasant experience!! Lloyd (an older gentleman that worked the scales) was extremely…read morekind to me. He greeted me with warmth and was very informative which was perfect because I had a few questions. He made my day smoother and better and he's certainly the kind of guy you want representing the company!

Have had a couple of units there for many years. It's a great place run by nice folks. 24 hr gated…read moreaccess. They keep adding buildings,

Jeff is amazing! I'd give him 10 stars if I could! He helped me clear out a storage unit. Worked me…read moreinto his schedule on the busiest trash day of the season -- the day after Labor Day -- and then returned to sweep the last of the debris out of the unit for me for me. Great price and a great guy. Wonderful to work with. Would recommend him to everyone, including my best friend!! Love you, Jeff!

Jeff is reasonably priced and very reliable. I needed junk removal within a few days and he fit me…read morein. Good, honest man. I'm very happy!