SCAM ALERT!!!! SECURITY ISSUES!!! 1. When I signed up, I…read morewas drawn in by their internet special, paying $153/month as of October 2024. Since then, my rate has changed three times in less than a year -- first to $233/month in November 2024, and now to $297/month as of August 2025. 2. Unauthorized Access and Property Damage At one point, contractors entered my unit without any notification or consent. They tore down the back wall of the unit, entered my space pushed every item to the front of my unit, and rebuilt the wall, leaving dried grout and debris scattered across my belongings. I didn't find this out until I walked in my unit noticing everything had been moved. When I reported this to the office, I was told it was "impossible" anyone accessed my unit -- until the contractor, still on site, confirmed exactly what happened. The office had no clue what the contractor was even doing. It took me seven months, 42 phone calls, and constant follow-ups before this issue was finally addressed. The delay and lack of accountability were unacceptable. Their plan was clearly to make it impossible to reach anyone and then hope I give up. 3. Recurring Flooding & Lack of Transparency My unit has flooded multiple times, especially during heavy rain. Yet unless customers pay for additional flood insurance, the facility offers no assistance or responsibility -- even though it's clearly a known and recurring issue. Renting out units that repeatedly flood, without warning tenants or addressing the drainage problem, is highly negligent. Extra Space has demonstrated a pattern of disregard for customer safety, property security, and constant price increases. UPDATE!!! The Grapevine location's manger GUS just informed me that they are kicking me out for being mean to him. No cussing or threats, just calling him out for all the issues. His energy was exactly like mine. When he called, he was thrilled to be delivering this message and even let it slip that he had seen this review. Gus loved having that power. He also greatly exaggerated our previous conversation and even admitted to lying when changeling him. ES upper management has failed their customers by giving managers like GUS, power to kick customers out with zero follow up! The lesson here is, don't hurt Gus's feelings and don't discuss all of Extra spaces issues in reviews or they will just kick you out. I mean, it is their business, so they can do this, but I can also warn you not to do business with them or all of this will happen to you!

Fast and friendly service Very clean facilities…read more Fair pricing Will likely be a long term customer

Greg is amazing, I came from out of town , he assured me he will take care of me and he delivered…read more He personally took me on a tour of the property, showed me several units and then honored the price posted. He checked on me on moving day, loan a dolly, 110% accommodations. Thank you Greg, so happy to have met you and very much satisfied from begin to end. I made a new friend with you Greg , Thanks for all you did for me

Nice facility..., However, they jumped rate over 50% in less than two years…read more The manager promised to adjust rate, however, do not respond to phone calls or e-mails. There are plenty of competitive options to rent space in this area. I would recommend another.

Absolutely the worst customer service experience. You are on your own, if you book online. There is…read morenobody in the office, ever. I booked online and immediately got a phone call to book an appointment to show my DL so i could get access. I took a couple hours off work to be there, and as usual nobody was there. So, I paid and got a unit but can't get in because they no showed for may appointment. TERRIBLE management.

My specific Public Storage unit (747 Grapevine Hwy) has had things stolen. The setup started when…read morethe Property Manager said I could get a lower monthly price for the same size unit (10x10) right next door (to save $90, per month). The theft was reported to the Hurst Police Department and a "case number" was assigned. My Master Lock was picked and several items were removed to a value that exceeded $10k. I have relocated my belongings to another storage facility which has a sensor inside the unit that notifies me when the unit has been opened. Before you go and open an account you might want to ask the question: "How many reported thefts have you had?"

This is one of the last few decent storage places to rent from!! The office folks are always super…read morenice and helpful! And they have amazing rates as well!

Great value. Used for 18 months. Never had a problem with the management. Units are available at…read moreall time. I've seen empty units being cleaned and the doors being oiled so they are maintaining units are all times.

Great place to rent a unit. Very friendly staff and…read moreextremely helpful in making the right decision for whatt we need to store and get the right amount of space.

Great storage facility, clean and staff is friendlier than other places I've been and rented here…read morein Texas

Mariah is fantastic! She takes pride in her property and making sure her customers have the best…read moreexperience possible.

Southlake Storage is a very nice facility and provides excellent customer service!read more

I used Keller Self storage for a U-Haul rental and so impressed how easy it was. Brad was extremely…read morehelpful and nice. Picking up the U-Haul and drop was a breeze. Definitely recommend using Keller Self Storage.

We rented a trailer and were completely unprepared. Dee went above and beyond to make sure we got…read morewhat we needed and were on the road as quickly as possible. If you rent here, you'll be taken care of.

Great service! Communicated clearly what we would be getting and did everything we needed. One of…read morethe movers found a bunch of money I forgot about and showed it to me and didn't touch it. Super honest, hardworking and nice people. They wrapped up all the furniture so everything was moved without a scratch.

Daniel and Ken with milestone moving did a great job with helping us move from our second-floor…read moreapartment to our new house. They were on time and wrapped our important furniture/appliances. They were extremely efficient and were very respectful of our possessions. They did all this at a reasonable price. We highly recommend these guys to do any kind of moving job.