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    CubeSmart Self Storage

    1.8 (6 reviews)
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    Updated 1 month ago

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    Roux Family Moving

    Roux Family Moving

    (9 reviews)

    Michael and his team initially were great with planning. We were excited to support a small…read morebusiness for our Military relocation move. The day they were supposed to come pack our items they delayed last minute several days. Our drop off date was also delayed mid delivery due to truck breakdowns. They rent their trucks and are at the mercy of the rental company for replacements when this happens. The team also broke our electric fireplace entertainment center, and threw it AWAY without telling us. When we got to our new place and noticed it was missing we asked where the item was and were told they threw it away because the movers said we did not want the item. Contacted the owner 07/05/23 and he said "That didn't make it. I was told that you knew the side was already apart. That you guys didn't care about it that's why I didn't say anything. Is that not the case?" We told him this was not true and wanted a refund for our item. Had to text, call and follow up 10+ times to be ignored, or pushed off. We were told "will be sent tomorrow" "will pay end of this week" for months. Finally 09/15 he sent a payment for $75 for our $180 fireplace. Contacted him several times since about why a partial refund was sent to no response. Owner left us on read 09/25/23 and has not responded. We are not sure if this was because we know family/ friends so it wasn't taken seriously or why we were treated like this. Photos, texts, of everything. For a move from RI to FL and costing $5,800 we would have expected to be treated better. Updated: The owner reached out on 2/14/24 after I wrote this review and said he would be paying the remaining amount he owed for our damaged item ($75). He then only sent a partial payment ($50) on 3/5, and then the final amount on 3/18/24. Our move was 9 months prior.

    Is there anything lower than a 1? ABSOLUTELY, UNDER NO CIRCUMSTANCE SHOULD YOU USE THESE MOVERS!…read moreMike sounded really nice on the phone at first. We were scheduled to move on Monday, but the weather forcasted high winds and heavy rain. There was an actual storm warning issued. I was concerned for their safety because 3 pieces were heavy and awkward and called to see if he would prefer to do it on Sat. or Sun. He said he had a small move on Saturday but could most likely do it after. If not, he could definitely do it on Sunday, after his son's competition. I rented the truck for 2 extra days based on our agreement. He kept postponing on Saturday until he eventually cancelled and said he had 2 guys definitely coming Sunday. He was supposed to call as soon as his son finished the competition. We waited all day, called, texted and received no answer. Monday morning came and he still hadn't shown up at the original time of 8:00. We started calling around in a panic and hired someone at almost twice the price because it was same day. They came and did a great job! Finally, after 10:00, Mike called and said he could come. It was too late by then. His excuse was that they supposedly got into an accident on the way home and he said no one was hurt but they took his phone when they towed his car. Now that I want my deposit back, suddenly he's saying his wife was in the hospital for 5 days but refuses to show an accident report. Either way, our agreement was that he would call immediately after his son's competition, which would've been before any "accident" happened. Every time I try to communicate with him, the story changes. Total crook and very dishonest. Run, don't walk away from these guys!

    CubeSmart Self Storage - selfstorage - Updated May 2026

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