Decent place...as long as they don't get your order wrong!
Visited their Ann St. location today with my boyfriend. Both being vegetarian we ordered the veggie sloppy joes, chips and drinks for £15. Immediately as they were served, I noticed the vegetables seemed to have been cut up very fine, it wasn't until my boyfriend took a bite out of his and we checked the receipt that we realised we had been served the beef version. We asked the waitress and, looking visibly distressed, told us he only said "sloppy joe", so she made the standard ones, but still said she would replace them. The manager then came out and said she would bag up the meat ones and that we wouldn't be getting vegetarian ones. However, my boyfriend is sure he said vegetarian...why would we order the meat ones if we don't eat meat??? We tried to refuse the sandwiches as we have no use for them, but she just shrugged and told us to give them to the homeless. This shouldn't have been our responsibility as it was their mistake. I hope the man we gave them to enjoyed them, one having the bite taken out of it .
As someone who works in customer service I can understand the customer is not always right, however I think we're definitely right in saying even if my boyfriend did make a mistake (which he is 100% sure he didn't), we didn't deserve to pay £15 for two chips and drinks and for the manager to act like it wasn't her problem. In addition, being students this was a quite a blow as it was a complete waste of our money. Very disappointed, especially since we were promised replacement sandwiches that we didn't receive. read more