I found Metronet to be one of the best prices for Internet service. The quality of the service is…read moregood with little to no downtime and when there is an issue service comes promptly and takes care of it highly recommend.

Edwardo was prompt, professional and put our service just where we needed it. He worked hard the…read morewhole time he was at our home and was polite and respectful. He walked me through the app and was careful not to let the cat out going in and out of the house.

I needed to get help for my aging mom and Sarah and Mike at this Verizon store were IMMENSELY…read morehelpful on 6/28/2025. She needed a new phone, and a new number, AND I needed to be able to monitor her activity. These two spent over 3 1/2 HOURS with us making sure we got the best deal, and most hassle-free options. This was not an easy decision to have to make for my mom and me and they helped her maintain her dignity, answered all of our questions with the most patience, and were friendly and compassionate the entire time. Again: Sarah and Mike. HUGE thanks to you both!

Went into the store to ask a question regarding international calling. I couldn't find the answer…read moreon the Verizon website regarding the cost making calls from a country outside the USA to the USA. The individual only knew that Canada and Mexico were included in my plan. He did not know about other countries or know how to look it up. He told me to call their international team. ANOTHER CUSTOMER IN THE STORE ANSWERED MY QUESTION!!!!!!! What a pathetic low energy staff they have at that store.

Over the period of two months and many phone calls placed on my end to their office and employees,…read moremost of which were unanswered and never received a call back once on a message I left that I can recall, I still didn't have a straight answer whether I could even revive their service. It took the two months of phone tag to even get someone out to my location. Then when they were there I was told they would call me with an answer one way or the other the following week by the employee. Never received another phone call from them at all. I tried calling another time the employee who gave me his number at the time, with no response to my left message. Called office again and lady in office was basically clueless and helpless to my situation. I moved on and view it as if they can't provide better customer service than that I'm probably better off.

I have had their service going on 2 years.. Service is excellent…read more Same ppl answer the phone-you deal with no reps and everyone speaks clear english. On call 24/7 and if there is a problem, they call you and let you know how long internet will be down. I am a gamer we also have wii, ipad, all cell phones and a ipod running.. I can host online video games thru my ps3... No issues!! I get the speeds i am promised!! And there is no contract fees. Frontier and mediacom.. ARE GARBAGE!!

Shit company, doesn't pay any heed to complaints, outrages are so frequent. Absolutely not…read morerecommended for anyone. Very inefficient.

Would have gone for less stars if I could. Terrible service. Intermittent outage. If you call them…read moreto report a problem, which every other apartment is facing in the building, they tell you that its a $100 charge for a tech visit. Plain and simple rip-off.

This is not the store, but Xfinity in a whole. I have been a customer since 2010, when they were…read moreComcast. Nothing changed but the name. You still can't get through to a real live person, the automatic service is deplorable! I have only internet and my security now. My bill with TV had gone up to $356 a month. but you would think internet and already paid for cameras and security system from then would have drastoically saved me money, no! Went to $242 a month. I also have Xfinity mobile. When I changed from AT&T, for two lines, one new phone and one that was bringing to them. I get emails from them every week about getting a new free phone, that I am "eligible". That's a joke too! Have tried and they want 1/2 of the cost of the phone. I have perfect credit and their reasonings have been; 1) I'm not eligible because I already have 2 lines??? not adding an extra line! 2) I am still paying for the one phone I purchased when I switched. 3) Whatever they come up with. They are ridiculous and if I didn't live in a small town with no options, I would not give them a penny of my money!!!

Have had a tech out two times now and they have not solved the problem of picture breaking up and…read moresound falling away. Extremely frustrating. And you can never get a live person on the phone.

Trenton Bankes flat out lied to us. We wanted to add one line and he secretly added 2 lines under a…read morepromotion and now we can't cancel the extra unnecessary line without paying more money. Beware, Trenton will say anything to get a sale and commission.

My fiancé and I went in to consider switching from Verizon to T-Mobile. We were first helped by…read moreTrent who gave us a ton of options and prices. The store started to get busy but he was extremely attentive even after sharing they were short a person this evening. He then handed us off to Trevor who was incredibly patient and also extremely knowledgeable. He stayed way past his shift to make sure we got everything sorted out and didn't seem to mind at all. Hats off to both of them for incredible customer service!!

Great Service! Highly recommend! Everyone is super helpful and friendly on the phone. I never…read morehad one problem. I had the service for approximately 2.5 years. Unfortunately, when I relocated they were not in my area. I wish I could take them everywhere. Highly recommend.

just " upgraded " to their fiber optic.... nothing but problems since.... much slower until I…read morediagnosed and fixed problem myself.... the home phone lost its service, they had to come back, and all within two weeks of " upgrading " i live in metamora and have known most of the people who work for this business which is why im not surprised when f ups like this happen, if you lived here, you would realize that this is par for the course. I'd be disappointed if I actually expected anything from these clowns. I anticipate future outages. 1 star because zero isnt an option