I hired this company to refinish the hardwood floors in my home, which are approximately 100 years…read moreold. Justin initially assured me that this would not be a problem. Unfortunately, my overall experience fell short of professional expectations. Initial Concerns On the first day, the owner arrived with an employee to begin work. After briefly applying wood filler for a few minutes, the owner informed me he had to leave. Before departing, he stuck out his hand without saying anything. I shook it which he didn't expect. he then told me he needed the cash. This rubbed me the wrong way. The remaining employee then attempted to connect equipment by pulling wires from two 20-amp breakers without using proper tools, despite my offer to check for a higher-amp breaker. This lack of care and preparation was concerning but I allowed work to proceed. Workmanship and Preparation No thorough inspection of the floor was conducted prior to sanding. Protruding nails were not set, and the floor was not vacuumed or swept before sanding began. When I raised the issue of nail setting, the worker dismissed the concern, stating "it'll be fine." The edging crew that arrived two days later displayed highly unprofessional behavior. One worker shouted profanities loud enough to be heard throughout the neighborhood. Their work caused significant collateral damage, including scuffs and gouges on freshly painted drywall, dents in metal corner beads, a 4-inch hole in the wall, and numerous dirty handprints. Finish Quality While the floors initially looked good before staining and polyurethane, the final product was unsatisfactory. There appeared to be little or no vacuuming between coats, resulting in debris embedded in the finish. When I raised concerns, this was blamed on the lack of heat in the house--though this explanation did not account for the poor preparation and cleanliness. Additionally, the sanding work left extensive waviness throughout the floors, significantly diminishing the overall appearance. Resolution The owner acknowledged the large hole in the drywall and offered $100 off the total price. While appreciated, this did not address the broader issues with quality and professionalism. Areas for Improvement This company needs to significantly improve in the following areas: * Professionalism and communication with clients * Attention to detail and proper preparation before sanding * Care to prevent damage to walls, trim, and other surfaces * Improved sanding technique to avoid floor waviness * Thorough cleaning between stain and polyurethane applications Final Impression Justin was courteous, but based on my experience, I cannot recommend this company without significant improvements to its professionalism, workmanship, and quality control.

Just had our second project inside of a year completed and they did an amazing job again-- always…read morecame at time they said they would ; trustworthy honest all the workers were professional and very detail oriented and great price for refinishing first floor and for installing new hardwoods in our entire upstair and replacing our staircase absolutely highly recommend them to anyone needing this work They even took care of our dog while we had to be out of the house

I will be coming back to this place when I need new flooring the professionalism and friendly…read morepeople make them wonderful to work with my floors look amazing my carpets are beautiful I don't think much else needs to be said if you need floors come here they will take care of you

We are very happy with the quality of the product and the installation. We had carpeting, vinyl…read moreflooring, and tile in our basement and stairs. They look great and the transitions are perfect. Appreciate the great service throughout this process. Thanks

Replaced carpeting with LVT & new carpeting on stairway excellent service. Would highly recommend…read morethis company

OMG! What a surprisingly wonderful experience I had with this company. I had a small bathroom…read moretiling job that I needed done, with quality workmanship and without getting gauged. Of course, I started with the big box stores to nail down what would be a ridiculous price. Coming up short on so many other potential contractors, I mistakenly searched the web using this company's name--thinking it was another that I had been in contact with. I was impressed by CNY Flooring's online customer photos and testimonials, and afterward the willingness of the owner to arrange a free estimate, then finally and most of all the excellent pricing. I purchased my own tile elsewhere, and used CNY Flooring for the installation only. The owner Sid and his assistant did such awesome work and clean-up after that I'm now considering having more flooring work where I hadn't even thought of it before. I will provide an update and photos when the last piece is installed. But, I can tell you already that if you're looking for quality, timeliness, professionalism, and reasonable pricing, look no further. CNY Flooring is one of the best that I've encountered in 20 years here in Syracuse, and more than a half dozen tile flooring contractors in my home over the years. Can't say enough wonderful things about them. Read less

Asked for a leak repair, was quoted for ~$1200 for everything including drywall repairs. I asked…read morehim to repair leaks and leave all drywall for me to try to save money. He proceeded to charge ~$2300 for leak repairs, excluding drywall, which included replacing ~1.5 ft PVC fittings and pretty minimal copper fixes (which he had to bring in another plumber to fix). When I asked for itemized receipt I was given one that didn't include all payments so he had to spend a half an hour making a new receipt fudging numbers to make up the full cost of what he charged me. Actual itemized receipt is incredibly vague and now home warranty company is refusing to pay because what he charged is simply unreasonable. I recommend going with a more experienced contractor. If I had the time I could have fixed what they did for less than $300.

Jamie replaced our corner shower pan and surround. He was very attentive and reasonable throughout…read morethe whole process. Would definitely recommend and reach out again for projects in the future.

We are thrilled with the floor that Paul and his crew installed in our kitchen, half bath and entry…read morehall. We chose vinyl flooring with a hardwood look. It is beautiful. Paul has a show room with numerous choices for flooring. I plan to use them for my future flooring needs.

Great job, friendly and they were fast! Sanded down kitchen hardwoods and then added hardwoods in…read moreliving room, dining room and family room and they all match perfectly!

From the owner: Pat O's Carpet World is your one stop shop for all your best quality and outlet discount priced…read moreflooring needs. We offer a full range of products including most major brands of carpets, remnants, ceramic tile, berbers, wood and laminate floors, braided rugs and more. We also offer professional installation and customer satisfaction guaranteed.

THID HIGHLY RECOMMENDED!!! Great bargains which change every week.. They get new stock weekly…read more.. you should go weekly for the best bargains!

I have been shopping at this location since it first opened. Ever since the "rearranging" of this…read morestores lay out last year, this place has gone right down the tube. The worst part is the check out registers. Now, there is usually only one register open (instead of two or three), and a line of 6 or more customers waiting in line to pay for their merchandise. Most of the employees have been there for a long time, and all but one exibit the "I hate my job" vibe. The one that doesn't (yet) is the one that is the newest member of their staff. I used to shop there at least once a week, or at least every other week. Now I go a month or two between visits, and absolutely dread it when I have to check out.