During transit, the 2024 new condition Honda sustained significant damage. Upon its arrival, we…read morenoticed several deep scratches and even missing and damaged mirror covers that clearly occurred while in their care. When I reached out to Empire Auto Transportation Grp to report the damage, Vitaly was rude and hanged up, refused to take responsibility for the damage. Both insurance and carrier refused to cover the repair cost. I hope to prevent others from experiencing this level of frustration.

Recently used this company to ship my car from Buffalo, NY to Southern California (Long Beach area)…read moreand the experience was great. My plans changed regarding the car and I was scrambling a bit to find a shipping option and called them and they were able to setup a pickup for the car pretty much the next day. The car was picked up at the address specified in Buffalo and then they sent it to Syracuse (east) before it left for the west coast a few days later. The car was picked up on Friday and it was in Long Beach by Thursday. There wasn't a ton of communication from the company unless prompted, but I placed a little tracker in the car so I could see where it was. The price was competitive and the best quote out of the 4 companies I called and I think I got lucky in that they were setting up a shipment right when I called and had a truck that was going out to the west coast that week. The car arrived undamaged, just needed a little car wash to take the dust off from its long journey, but definitely a smooth experience. Highly recommended!

Great customer service and very nice to work with. Thank you. I accidentally confused them with a…read moredifferent company and had posted a bad review on their page. I tried to remove it as soon as possible, so I hope no one saw it. I'm so thankful they reached out and offered to help me find the right people that I'm still in a financial battle with. They wanted to do whatever they could to help me even though I'm not there customer yet. Now that's customer service you don't get every day. I hope to use them in the future.

Great service- very prompt and capable auto transport company. Look forward to using them again…read morethis year.

From the owner: Family owned and operated, Shank Bros. Auto Transport LLC was incorporated in 2009. Brothers Tom…read moreand John Shank and their team of professionals operate a fleet of more than 15 auto transport trucks. Shank Bros offers weekly service to most major auto auctions in the Northeast and Mid-Atlantic states as well as broker services nationwide. Our company trucks are late model fully equipped and meticulously maintained 1, 3, 7 and 10 car haulers. We also offer enclosed transport services. Our drivers are fully trained, experienced and are among the best in the business. Shank Bros is a fully licensed and insured auto transporter (MC260989) and broker (MC848487). We contract with reputable, highly rated, licensed and insured, experienced carriers, only. Whether it is your personal auto, dealer-to-dealer, auction vehicle, Internet sale or lease return, we take pride in the safe and timely delivery of all vehicles we transport. Contact us and let Shank Bros' company drivers and national network meet all our auto transport needs. Broker Services In addition to our company trucks, we offer broker services nationwide. Shank Bros. will price your transport based on the current market prices, including how fast you want your vehicle moved. Your quote will include the complete cost required to get your vehicle moved in the time frame you have requested. Unlike other brokers, our broker fees are a flat rate based on the distance your vehicle will be transported.

drivers were courteous and professional. mild inconvenience having to bring my car to a large open…read morecommercial lot, but could not be helped given the size of the vehicle transport and my street has a lot of trees with low branches. My car arrived to LA port as promised. Communication my text and Email were clear and consistent

This booking was through a broker. A 500 mile shipment took 6 days. The broker made a price…read moreadjustment for the poor handling. There was no damage to the vehicle. After pickup the communication with this shipper was only by text, delivery times were "next morning at opening." For 5 days. There was never a reason for the delay. They seemed to not know where the vehicle was And would not disclose it. The names of the drivers on the BOL at pickup and drop off were different to the "names" given as driver picking up and dropping off. Neither spoke English.

Great service...Nick picked up the vehicle on time in winter weather and delivered safely. Nick…read moreeven sent me a picture of the car so we knew where it was and if lord forbid the recipient damaged, we had proof that it was delivered safely...very smart! We will use J & N again...thanks!

From the owner: What makes our business unique from the rest, our skill set and brotherhood. Sure anyone can move…read moreor deliver but will it always be of your satisfaction? Will they always be respectful, honest, in good hygiene, effective, responsible, over all worth the money you are spending for the pros you deserve. Having not only Cdl Class A Licenses, every driver has a perfect driving record. (Please request records) When in need of experienced and respected moving and delivery, we are glad to be of your assistance.( References available) Weather it's packing, hauling vehicles, full house moves, delivery, special care hauling, equipment hauling, operating heavy equipment for over 10+ years. Class A Cdl license for out of state moves and or in closed car hauling, When it comes to customer service we are always 100% showing customers that we are the best in Rochester. Any way shape or haul, Never to big or small we can transport it all!