I have had CSI for years and they always respond quickly to any alarm which is greatly appreciated. The service is always easy to schedule and very efficient. read more

We've had a fantastic experience with CSI Security and can't recommend them enough. Every team member we've interacted with has been professional, responsive, and incredibly easy to work with. They always respond quickly, take the time to answer all our questions, and make sure everything is working before they leave. Their work is thorough, and you can tell they're experienced and detail-oriented. Communication is another standout. Everyone we've dealt with is a great communicator, and it's clear the team shares information internally so everything goes smoothly without us having to repeat ourselves. One more important point is that their pricing is very reasonable for the quality of service they provide. Don't be tricked by other companies that offer lower numbers. You often end up paying the price in delays or poor work. With CSI, the job gets done right the first time. Truly a reliable, knowledgeable, and trustworthy company. We're so glad we chose them. read more

George, Jessica snd the rest of the CSI team did a great job on short notice to get my burglar and fire alarm systems up and running. My homeowners insurance company imposed a tight deadline to get everything done. Overall they outperformed expectations and my deadline was met. Highly recommend CSI. read more

CSI Security is AMAZING ! They are beyond in top of their monitoring for me. Had a recent break-in. NOT THEIR FAULT !! My fault !! I did not sleep with the alarm engaged. Post Mortem- CSI sent George to our home to make recommendations and execute a plan to make our home safer. In addition, ANNETTE has adopted us like a new kitten to let us know when batteries are running low in the sensors and offers to come out to the house and replace them, if necessary. Unlike other monitoring companies, you personally know the folks you speak with. Ellie was amazing in installation and making recommendations to us. Our monitoring company is like our family safety net, and I am so thankful!! read more

Al and his team have been great. We were taking over an antiquated system and (of course) didn't want to build a new one from scratch when there were many elements of the old one that still worked. So, from the start, I knew that there would be problems from me trying to save money... and there were. And it took a few visits to iron things out. But it has been over a year now and the system has been working great. So far, that's maybe a four-star story... the fifth star is because I've always been able to get hold of someone and when you need to talk to the owner, Al, you can. The business is not so big that it's comprised mostly of salespeople (like ADT) but when you call back it's crickets (like ADT). At CSI, when there is a problem there is a quick response. read more

tl;dr: I highly recommend CSI Security; they will take very good care of you. CSI Security is not your ordinary security company (and I've hired a few across the decades). They go out of their way to earn your trust, as they did for me, through their demonstration in professionalism, domain expertise, and personalized handling. George drove the process from start to finish: - gathering my needs and assessing the situation based on the circumstances around my property; - making recommendations and tips on how to get optimal security coverage; - providing written work proposals itemizing the devices and cost; - facilitating to schedule installation appointments around my restrictive schedule (thanks, Al!); - remotely overseeing the installation and communicating with the installation technician on my evolving needs (thanks, Omar!); - engaging with the finance and administrative team for iterations of invoices to meet my needs (thanks, Jessica, Carolyn!). All these to ensure that my requirements were met, my questions/concerns addressed (thanks, Al, George, John!), installation properly executed, and that ultimately I was happy. The CSI Security team has established their reputation and obtained decades of industry experience having previously operated ACS Security. They partner with Alarm.com, a well regarded company for their security/safety devices and monitoring services. This is as solid a combination as it gets. read more

After 30 years, we determined that it was time to update our existing alarm system. Several of the contacts had worn off, and I was also very disappointed with the monitoring service. I found CSI Security here on Yelp. When I called them I was very pleasantly surprised. Al was patient, responsive, knowledgeable, and very reasonably priced. Within 48 hours of my initial call Al sent two technicians to my home who changed out my panel and both keypads. They also painstakingly went through the doors and windows where the original contacts had been installed and refreshed or repaired them. In addition to working on the software/hardware for the system I also transferred the monitoring to CSI. There are several advantages that I've noticed almost immediately, most notably that the system can be armed through my phone and sends me alerts in real time. On the whole, I feel 100% more secure and I'm very grateful to Yelp for pointing me in this direction. read more

David helped replace the battery for control penal. He is very professional and helpful.

This was a wonderful company to work with, they helped me out alot with one of the assisted living facilities. I want to thank George for being a huge help, not only was he great at communication but also came to the facility at no cost for a walk through to help us figure out what we needed. Thank you George for being kind and patient we appreciate everything you've done for us! You can definitely trust this company to help you with your needs. read more

Being on the Board of a condo building for 25 years, I have dealt with hundreds of service providers. Amin is possibly the most outstanding tech I have ever come across. Kind, pleasant, willing to work with our specific needs and budget and very smart. Annette in the office is always efficient and accommodating. Very grateful to have established this relationship. read more

I am a general contractor; my client base varies from regular folks to prominent figures. My clients seeking value for their dollar are satisfied with the price, and those looking for tailored services are pleased with the attention CSI delivers. Recently, after installation day, we encountered an issue where frequencies from a commercial-grade Ruckus network were blocked by newly installed security hardware. As soon as my clients noticed the effects of the issue, we relayed the details to our CSI representative, George. He promptly assembled a team of in-house engineers to assist in this complicated matter and dispatched technicians who arrived that evening. The problem was efficiently resolved, despite its unique circumstances. As a general contractor, I'm expected to know how to fix everything, which I can, except for hybrid-security-system-hardware-frequency-interference-issues (say it 5 times fast). For that, I rely on the individuals who know better: CSI. read more

George is one of very trustworthy people in fire prevention monitoring business. He will tell you how it is and will do the right thing. Thank you George. read more

Superb customer service! Al and everyone in the company have been amazing and very responsive to any questions or concerns or troubleshooting... even after hours the customer service has been outstanding. Today our technician Tri arrived on time and was very friendly and helpful... he addressed the issue in a timely fashion and was a pleasure to work with. Al followed up after the visit to ensure all went well... going above and beyond what we expected--which is an accurate way to describe this company. Thank you all! I highly recommend anyone wanting a reliable security company to use and work with them! read more

Experience was not that great. The sales 'team' came out and tried to sell me stuff I really didn't need. I was told that the management came from ACS security. I found out later they went bankrupt to avoid debt collectors. Think twice about this company and get competitive quotes from reputable local companies that have been around a long time and have a proven track record. read more

I highly recommended CSI Security very reasonable price and reliable alarm company. The crews are very nice and punctual, specially Amin was very nice and helpful. He walk me through the process on how to download and use the software . read more

Great company! It's easy for me to give 5 stars. Al is very swift, responsive and professional. During our tough time finding an alarm company, I found CSI and Al took the phone and worked together ever since. He sent his best guy Tri help us fix any problem that we face, he listened and try to solve the problem. Thanks so much Al and Tri. Blessings to you. read more

CSI is amazing! They gave us a speedy, reasonable quote, where they advised us on what we needed without over prescribing. Then, they installed incredibly speedily, and they have also been amazing with questions that have come up. The most important thing is that they've been wonderfully responsive to any of our needs. Plus, their technology is wonderful! I feel like we're in good hands! read more

Very happy with my first contact George super friendly, communicative and not pushy. Try Boyer the technician was great he finish the job in one day.He took his time how to teach us how to work the alarm. He was super friendly. Tri also arrived on time to my house. Customer service was all very good. Very affordable. read more

CSI took care of our issues with our cam system in very short order. The Tech went over our entire system and then made the diagnosis and repaired our issue. The costing was within our agreed to pricing as well. Great experience. read more

Ari, the technician that came out was very polite and extremely helpful. He was able to help us recover and also showed us what cameras needed to be replaced ect. His knowledge is outstanding as well as his customer service read more

We had a different alarm company before and they were terrible at resolving problems and doing so in a timely manner. We switched over to CSI and it was the best thing we did. Amin came same day and resolved a problem the other company was taking 2 weeks to resolve and had the wrong assessment on what the problem was. Amin resolved everything in a day and stayed at the house very late that day just to get it all done. They are responsive every time we call and text and send someone same day or next day. They understand and know their technology and have done an amazing job also replacing our cameras and all of the wiring with high tech ones. They are also very upfront regarding pricing and are fair in their estimates. I would recommend them every time. read more

We recently moved from our home in Brentwood Park to Beverly Hills and i knew that we no longer wanted to continue with our current security provider which we had for a long time in our previous home, as the customer service had detrited (since the original owner sold the company) yet our monthly fees had double since we signed up. A dear friend referred us to CSI security and we met with Michael, whom been with CSI for a long time. He walked-through our house and designed a system around our family and activity. He never tried to sell us anything just asked questions in order to come up with the right system for us. The installers were very courteous and polite, after the installation was complete they explained the system to us very thoroughly. The head installer Jessi gave me his company cell number and said please do not hesitate to call me if you have any question . Luckily i havent had to call him since system is simple to operate particularly the smart phone application. Their customer service is superb and we are extremely happy that we switche to CSI Security. read more

Shout out to Omar!!! He is amazing and installed our security system really fast, taught me how to use it, and it works great! Thanks Omar!

I moved and took over existing security company that was already in place at the residence. Annette could not have been more helpful in the changeover as well as when a handyman had accidentally knocked something out, she arranged to get the service up and running the next morning. Highly recommend! read more

Excellent service and Amin Talebdoost is the best technician!!! Highly recommend!!!!

We recently switched from one company to CSI. They made the switch easy and repaired my broken system quickly and were reasonably priced. The service tech, Amin, who came by to repair the security system did a great job. He was smart, courteous and wore his mask the entire time. Great job read more

This company offer a very high level of service , Amin is the best , he did a great job and fast fixing my old broken alarm system , highly recommend. read more

I am really happy and blessed of the service and security of the cameras . I was afraid moving to the area of Santa Monica the security and everything happening now a days but with this camera security I feel safe and alerted. I want to give a huge shoutout to Eino who helped me tremendously helped me with all my concerns and answered them read more

CSI is fantastic! We needed to replace our old alarm system and CSI took care of it quickly and extremely professionally. Al is so knowledgeable and made us feel completely secure, and Omar the technician was so efficient and thorough. If you need a new system or service on an existing one, CSI is the absolute best. Thank you CSI! read more

I've definitely gone through my share of security situations! Starting with the big ones, dealing with 800 numbers, being rerouted from call center to call Center....you know the drill! Local companies were slightly better but it seems like they all get bought out by large corps and follow the same decline. CSI has made all the difference in the world. Out the gate they have been amazing. I feel totally taken care of and my rep has taken a truly consultative approach to helping us navigate our system. He showed up with a technician during the install and were very patient even with all of my questions. Calling their monitoring system is great and the team on the phones is quick, professional and friendly. I highly recommend CSI! read more

I recently switched over to CSI. I am beyond happy I did so. Excellent and very personal customer service. Way better than the two other companies I was researching. It is a smaller company and I feel the difference of being cared about rather than being just a number. A lot of attention to detail. I feel safe with my security company :) Everything was set up efficiently and easily. I am very very pleased with all aspects of the process from start to set up. read more

I used this company 2 years ago for my main house and I was very happy. I just finished a second project and I knew I should call Eric because of his exceptional service. He kept me updated at to exactly when my installer would show up and what to except. The installer Kris was also very through and professional. Fast and reliable company and very easy to wrk with. read more

Annette was so helpful throughout the entire process from onboarding to set up. She answered all my questions and got us the best protection. She answers every call and every quickly and throughout the whole day. Would recommend Csi to everyone and anyone that asks. Pricing is great too. read more

Micheal spoke with me over the phone to determine what Sort of security system I was interested in ( minimal, but unobtrusive and monitored). He thought their special promotion system would do it, but at my request, he also added on smokes and CO monitors at a very reasonable charge. he said there was no need for a pre-install visit, so we just made the appointment. Jessie showed up at the appointment time to do the install, and he was Knowledgeable, courteous and competent. In a couple of hours, he was done. He walked me through everything and I had exactly what I wanted, with no upsell, no confusion, no disappointment. This system meets my needs perfectly. It was a very reasonable cost. The insulation was quick, clean, competent, and painless. I only wish I could find contractors who did their job so well and meet the expectations so completely read more

They have great customer service, and good attention to detail. It's nice to have a robust security company with the Mom and Pop feel. They have the ability to dispatch their own armed security patrol to check out your property, which let me tell you really saves on False alarm bills. I have recommended them to other people and will definitely continue to do so. read more

Professional people of highest integrity, at very reasonable cost. Courteous staff; always on-time, recommending, installing, and monitoring all that you need, and not more. They installed Security cameras, both closed circuit, as well as cloud Ring (various units). This, tied it with Door and Window alarms has kept our property safe. I highly recommend them. read more

I've been a client with CSI Security for over a year, and I would totally recommend them. The system I have makes me feel very safe, and it feels easy enough for me to use. When I do need service, I've been very happy with the service I've received so far. If I call, whoever I speak to is helpful and knowledgeable. When I've had to have a service technician come, I love the person they sent. His name is Amen and he really knows his stuff. He's also incredibly professional kind and patient. I feel they are reasonable people and care about their clients. I'm happy to give them a 5 star review. read more

Great service never had an issue with the equipment and any minor issues I had Amin would resolve them very quickly always awnsers the phone always ready to help overall great company and great service from Amin . read more

Just finished installing and we couldn't be happier. We've had many security systems over the past years and CSI is by far superior. Full install within the week of signing up, no up selling by agent and beautiful touch screen panel. Feeling safer already in our Santa Monica home. read more

We have had great success with joining CSI Security Company. When we purchased our house we were in desperate need of security system due to multiple robberies around. They made extra effort to do a rush installation to calm me down to be able to live comfortable and fearless. They have given us exceptional customer service along with well pricing. We recommend everyone to sign up with them instead of other larger famous companies. Good luck to all. read more