One star is way too high for this place. I hada Triple A battery in my vehicle. It died when I was in town around this place. I showed my warranty to tech, he tested the battery and concluded it was no good due to faulty cell. The triple A tech came out to where I was and gave me a print, jumped me and told me to drive to this place for replacement. So I drove the few miles to this place, having a bad feeling once I pulled up, I just left the car running so I could get out of there if needed.
The lady at the desk asked me what I needed. I showed her the Triple A warranty and said the battery died on me, I had Triple A jump it, test it, and the tech said it needed to replaced and sent me here.
She said, "We don't warranty Triple A batteries."
Me: "So you don't warranty Triple A then why do you have a sign that says you have Triple A batteries and you are in the system as a Triple A battery place. If you don't sell or warranty them just let me know and I get them on the phone to have your business removed from their system."
CSAI Lady: "Oh no, we do warranty batteries but without the tech print out."
So I handed her the print out and the warranty.
CSAI lady: "Well it says it right here, there is low voltage and it should be replaced."
Me: "Yes I know, that is why I'm here."
CSAI lady: " But I can't warranty it because the slip doesn't say it is a bad battery. The only way I can do it, is you have to pay us a hundred dollars to run a test on it, then we can determine it is bad. Is your car outside? Is it still running?"
Me: "Yes its still running outside. I wanted to make sure this shop actually warrantied it before I tuned it off. And I don''t live here. Secondly why would I pay you a 100 bucks to tell me something I already know and something the Triple A tech already said."
CSAI: "Well we can't tell you the battery is no good unless you have test run. And it takes about 2 to 3 hours."
Me: "It takes 2 to 3 hours to test a battery? The tech did it 5 mins."
CSAI: :"Yes. And because you had the tech test it, it voids any warranty with it. And because it says you didn't buy it from this shop, there is no warranty because its not our shop"
Me: "I'm not going to pay you guys a 100 bucks, wait 3 hours just so you can tell me something that the read out from the Triple A roadside guy has already determined. You can just look at the cell on the battery and tell its not good."
CSAI: "Well that is the only way we are going to do it, and its the only way we get our money back for the battery. And secondly, because you looked at it, it also voids the warranty on it."
Me: " So I'm going to pay you 100 bucks, wait 3 hours when I can drive up the street to auto parts store, spend less than 100 and be on my in ten minutes?"
CSAI: "I can't tell you what to do. That makes more sense to me. Why don't you go do that instead. You will save our time and your time that way."
Me: "Okay. So what is this shops name and what is your name so I can pass this on to Triple A?"
CSAI: "Well here is our business card. And I don't give me name out to non customers, especially white non customers."
Me: "Gotcha. Well thank you anyways."
Very rude, unprofessional, and sounds like they will try and con anyone out of money when ever they can. They don't warranty or support Triple A parts unless you pay them to test it. I don't even know how they are even supported by Triple A. There is currently a complaint it against them with Triple A. I feel sorry for the current customers. Who knows what they are actually doing to you all. They did this over a $90 battery. I can only imagine what they doing for some services there. read more