I have been a residential customer for about 4 years, and have been very pleased with their service…read moreand flexibility. This truly is a family business. I appreciate that when I call, I get the same one or two people on the line - they don't know me but it's nice to have a little familiarity. One thing I really appreciate about their service is that when orders sometimes go off schedule (though MY fault - say there's a holiday, or I'm traveling, or I messed up and missed the truck), they do make an effort to work with you and meet your needs. This morning for example, just like most weeks during Covid, my mental calendar was off. I completely forgot to leave out my many empty bottles, but it was important they be counted in this particular bill, just because of roommates coming/leaving. The error was mine, but when I realized I had erred, I called in, and the man answering the line arranged for the driver to come back for my bottles, even though I'd offered to drive out and bring them to him. I prefer to use family companies and small business whenever possible purely for economic reasons (support small business! Monopolies are not good for the middle or lower class!). Anymore, I rarely anticipate that companies will make efforts to work with you, and meet your needs even when they're off schedule. I really appreciate that McCullough is a family business that treats me like a human instead of anonymous caller #395735B, and after 4 years have nothing but good things to say about their operation (especially now that they have paperless statements!)

From the owner: Great water with or without water…read more The water treatment experts at McCullough Water Service in Ocala, FL offer water solutions and bottled water delivery throughout the communities of North Central Florida. We are a family owned, local business that has been in the water business since the year 1975. We take pride in providing effective water treatment services to residential as well as commercial clients. We are also known for our highly efficient water distribution and delivery services.

Quality everything! Consistently accurate, on time every time, easy to use website, courteous…read morepeople.

Refer to my other review under Culligan North Florida. This company has undergone many changes over…read morethe past decade & are unrecognizable from the company they once were. My advice, don't just get things in writing, RECORD they things they say to you, so you'll have evidence in a lawsuit.

GM Jim and Kathy provided excellent service when I called in about a billing question. They went…read moreabove and beyond to take care of my problem and I couldn't be happier. I'm a long time customer and will continue to do service with this company. Customer service with a heart.

Very large portions, excellent customer service…read more added on egg rolls and still cheaper than everybody else. Egg rolls weren't the best but everything else made up for it. Price vs quantity excellent. 9.08

I love love love the bourbon chicken I come all the way across town just for the bourbon chicken,…read moremy whole family loves it and we all love different things from there. It's always so hot and good. It's in the food court of the mall so there are a few good options and mandarin express wins most of the time because they are so good and I love how they let you taste what ur about to buy

The technician was on time and explained the system to me in detail. Pegasus came highly…read morerecommended and once it was explained, it was a no-brainer. The appointment lasted less than an hour, and as he was getting ready to go, the team arrived to install my system. It was flawless and now I have clean water to use anyway I choose. If you want affordable, quality water, look no further! Pegasus is your go-to.

Stephan was awesome today and helped me when he could see I was questioning my salt purchase at Ace…read moreHardware this morning. Stephan , your willingness to help when you clearly had a mission while in Ace Hardware was certainly appreciated! Pegasus Water is a family owned business and they clearly feel the public is part of their family. It certainly was shown today. Thank you Stephen for helping me today...

My initial arrival had a slight hiccup; the facility was unexpectedly closed due to the manager…read morehaving an emergency and having to leave before I arrived from out of state. I spoke with customer service, and we discussed a refund. However, things took a positive turn when I received a call from Sally. After hearing about my situation, she offered to close her location to drive the hour to the facility I was at and get me signed in so that I wouldn't have to stress about finding a new storage facility at the last minute! I'm so glad I waited!! Sally went above and beyond. She took the time to not only get me set up quickly and efficiently but also brought us extra water bottles to make sure we stayed cool and hydrated in the midday Florida heat. Her willingness to go the extra mile truly saved the day and made a potentially difficult situation into a very positive one. I would recommend to other!

The girls (Ashley Sally) are always helpful with any questions or concerns that I have. They are…read morevery professional and treat their customers with respect. I would not change my storage unit location for nothing. Keep up the GREAT customer service.

The worst water delivery company and customer service socks too they keep skipping the delivery and…read morecustomers service don't care don't pick them. Second month with no delivery. Customer service wasn't any help either.

The worse water service I have ever encountered. The sad part of all of this is that the…read morecompetition is just as bad!! The water is scheduled to be delivered and the empties picked up and it never happens. Two weeks have passed without my delivery and the water bottles on piling up outside my condo door. This is my first review since I have given them opportunities to correct this horrible service and it continues to be the same. In the last 3 deliveries I had water bottles that were also leaking and I didn't receive any credit. I had water all over my kitchen floor and had to empty two 5 gallon bottles into containers. They continue to charge my credit card BUT NO WATER SERVICE!!! What ever happened to good customer service. Not even a phone call letting up know that we are not getting the delivery. Once I find an appropriate replacement I am GONE!!!!!!!!!!!!!!!!!!!!

Not only are their prices through the roof for some pretzels, they want us to pay their employees,…read moretoo! Being harassed for a tip to hand me a cup of pretzels? Nah, you lost me there.

We had a couple of pretzels here today. I had a coupon for a free pretzel and they also gave us a…read moremilitary discount and thanked my wife and I for our service. Great job, our sales guy was very polite and friendly.