I'm a bit mixed between this place because it's a towing company, but I guess I could have been…read moretreated worse. There was a confusion with a parking pass with Spothero. I had a van towed all the way to the Southside from near the United Center. That seems excessive. The woman on the phone was nice enough and reminded "open" for me to get the van that night. The guy who gave me back the van was actually super nice and made me feel at ease, especially since I was having a bit of a breakdown with all this stress. The only thing I didn't like is that they wanted me to Venmo or Apple Pay them (no credit cards). I think I know why, but this came off really shady in the moment and took longer to get the car out because of it. Again, this is a towing company so it's not the place for happy people. However, I suppose the whole ordeal could have been way worse and they had a sliver of decent customer service. Probably my weirdest review here!

I just wanted to post here that the customer service is fantastic. We had a bit of a mix-up with a…read moreneighbor and they accidentally towed our car. However, after a brief call they were really apologetic and professional and they also brought the car back to us the same day, which saved us a lot of trouble.

I would not recommend this towing company based on my experience. After my vehicle was towed, I…read morenoticed a serious issue with the vehicle that was not present before the tow. I had the vehicle inspected and received repair documentation for the damage. I provided the company with photographs, the towing video showing how my vehicle was hooked, and the repair invoice/documentation. I was also told that the noise coming from the vehicle was confirmed during the inspection. Despite providing all of this information, I was told they could not move forward with my damage claim because I did not have a specific photograph showing the damaged component. I explained that the repair shop does not have additional photographs, but the company still would not proceed. My biggest issue is not simply that they denied the claim -- it's that I provided the evidence I actually have, including video and repair documentation, and there doesn't appear to be any willingness to investigate the situation further. Very frustrating experience, and I would strongly recommend documenting your vehicle thoroughly before and after using this company.

Excellent and faster service. Very patient and helpful. Friendly drivers. I would highly recommend…read morethis company.

I was involved in a multi car accident yesterday evening on Lake Shore Drive. These guys (as well…read moreas a couple of guys from Universal Towing) were so kind. They insisted on calling an Uber to get me home to Rogers Park from 5700 S, and gave me shelter and a phone charge in one of their trucks while waiting for the Uber. Sorry I didn't catch all of your names - thank you so much for being a calm and comforting presence during this crazy event!!!

DO NOT USE THIS COMPANY! THEY ARE A PREDATORY COMPANY! I was charged $1500 for a 0.8 mile tow and…read moreto store for 15 hours. They show up to car accidents and stay there so that the car owners use them because it's convenient. My accident was 0.8 miles away from their yard which has no signs at all. 0 stars if I could.

Absolutely amazing service. Came right away and was so helpful and pleasant. Did a great job.read more

Max is amazing!!!…read more We were on our way to Chicago for a fun overnight trip, when our truck suddenly quit going down 55. Max not only towed us but then drove us to our hotel so we could enjoy our night!! What a wonderful human!!! The next day (on his day off) he met us so my brother could haul our truck home for repair. I can't say enough great things about Max!! He is honest, dependable, and was our angel that say!! Thank you Max!!

Terrific experience every time not only in the city, but just reached out for service in the…read moresuburbs, and Alex was able to connect me with an another company. Great experience!

They arrived in 15 minutes and were able to jump my vehicle. It went smoothly. Met my expectations.read more

Dont Use we had a flat tire along the road and the tire man showed up told us what was wrong the…read moreall of a sudden hopped back in his vehicle and took off never heard back from then again or will answer their phones.

Terrible company to work with. We called at 10pm to have our car towed in the morning and the guy…read morewho answered was nice until he suggested we couldn't get the car towed at that time due to rush hour (we told him it shouldn't be an issue because it's Sunday and there is not rush hour). He didn't like that we corrected him and said "ok have a nice day bye" and hung up. Then wouldn't answer again.

Mike is great. I called him and he answered right away. Then he came and remembered helping me a…read moremonth ago. He quickly got to work and knew what to do with my car. It's not the same set up as other cars so for him to remember it was so helpful. I recommend him to anyone he did a great job. Quick and efficient. By the way the woman who goes on and on about her nightmare experience in the review below was a different company. She reviewed on the wrong company.

FANTASTIC! Our car had a tire come off and was in a busy street. We had been waiting on different…read morecompanies for hours 130am-530am... they never showed. Shamus was so fast, knowledgeable and kind! He explained everything to me, answered my questions and was patient with my son and I. He towed the car for us and made sure we were alright. I would give 100 stars if I could. Thank you!!

post: Outstanding…read moreservice from Custom Towing! David truly goes above and beyond every single time. They are incredibly fast--always right there when you call--and you never feel left waiting or stressed. On top of their reliability, they are genuinely kind, professional, and caring, which makes a tough situation so much easier. You can tell they truly care about their customers. I wouldn't call anyone else. Highly recommend Custom Towing and especially David!

The Kustom quote was twice what I paid with Express Towing. Proceed with caution if you use them.read more