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Crystal Inn

2.4 (34 reviews)
ModerateHotels
Open Open 24 hours

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Alyssa B.

Don't stay here. REEKED of smoke, and found a bedbug immediately after checking in. Called the front desk 3 times before I got an answer. He came up to check the room, said he couldn't smell anything, flicked the bug away, and was angry that I had unmade the bed because he couldn't rent the room out tonight anymore. He said he's seen beetles but has never seen a bedbug here (despite several other bad reviews online that found bedbugs). He moved me to the last open room he had as it's past 1am. Have no other choice but to stay as I'm traveling with several others and everywhere else nearby is sold out. He was nice enough under the circumstances, but this place is just dirty and disgusting. Trust all of the other negative reviews and spend your money anywhere else.

The tv in the room is not a smart TV.
Alanna M.

I have stayed here mutiple times. Prices arent the best especially on the weekends, but i guess it could be worse. The pool looks inviting. Personally the blue carpet outside the room looks outdated. The water pressure in the shower is a good plus. Also, staff did get ice for us which was hospitable. I would say its not a bad place to stay but free breakfast or something would be nice lol ive also met some very nice people here! So, if you dont want to spend 200+ a night this is a great option.

Bed bug I get bit twice in a hour
Amilcar P.

The worse experience ever has a lot of bed bugs I end sleeping on my truck and the place is dirty

Missing bed - horrible mattress. Flat pillows
Jennifer M.

What on earth....it took WAY too long to check in. The room was AWFUL. It reeks of cigarettes - a bed is missing - light fixtures are missing - the most bizarre hotel experience I have had. Clearly management here is just waiting for this place to turn to dust and disappear. Don't stay unless you have no other choice

Maxine B.

I've been staying at the crystal here and there over the past year to get away and never have I had a problem until now. Me and my boyfriend got a room like normal and I always tell him to check the bed because you dont know who's in the rooms(he didnt do a full sweep like me). I was woken up out of my sleep by f******, BED BUGS and you know what we were told we cant get our money back because we were already there for a few hrs. I'm calling total b.s on that! Will never use them again once you find a few bed bugs you dont know where they can be. Sorry not sorry dont trust it! OH AND P.S WHEN WE SPOKE TO THE ONSITE MANAGER AT THAT TIME MY BF WANTED TO SHOW HER PHOTS ANS SHE GOES OH I BELEIEVE YOU... cant tell me this hasent happened before. Very disappointed!

Cyn M.

Tina was very helpful even that I showed up without a reservation she was able to accommodate me and my family I just wanted to thank her. Will defenetly stay at your location again. Sincerely carlos martinez

Real please don't stay here

Well let's start with... The smell. The horrible wretched smell. The room smelt like the aftermath of a late 80's bar, where you could smoke, drink, and defecate all you want. If you don't have any sense of smell at all the room at first glance wasn't that bad, because it didn't have carpet floors (the only save grace of this place) Our room had a kicked in door jam, a piece of wood holding up the bathroom sink, a horrible patch job of where it looked like someone's shoulder got thrown into a wall in the bathroom. Please please please do not subject yourself or anyone you know to this hell hole. We were lucky enough to see a few what could only be considered drug deals go down. During our late night stay on the provided bench outside (because I could not bare to stay in the room longer then needed to) we saw a young lady enter and exit a room an hour later while her "friend" waited outside downstairs. *think what you want, I have my own opinions on what it actually was* Again, please think twice about the cost of staying in this place. I was afraid to be left alone.

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8 years ago

BED BUGS. Went to visit a friend fell asleep on bed woke up with bites all over my back

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10 years ago

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7 years ago

turn around, run away as fast as you can and never look back. seriously, i may have just saved your life.

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9 years ago

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10 years ago

A glorified motel with a pool.....Pass if you're looking for better accommodations...I think this is a Transient Welfare motel.

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9 years ago

loved this place tina you are the best will be back all summer . you make this place shine like the star you are.

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Review Highlights - Crystal Inn

Tina was very helpful even that I showed up without a reservation she was able to accommodate me and my family I just wanted to thank her.

Mentioned in 6 reviews

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Homewood Suites by Hilton Eatontown - Guest room

Homewood Suites by Hilton Eatontown

(41 reviews)

$$

Fairly nice hotel. Quiet with many different suite options for all your needs. However the…read morepillowcases are quite slippery and the pillows are not firm at all and keep falling off the beds. So it is hard to get a good nights sleep. Also the Hilton app said there was a breakfast taco bar and this turned out to be a lie. There was no such bar. I was sad. I was promised breakfast tacos and didn't get them. Just waffles and bagels and watery eggs and bacon. And cereal. And bad mini muffins. No taco bar. Me want tacos. Me sad.

This was a business stay for my partner and I was tagging along…read more The hotel itself is easy to find and has a large outdoor parking lot. Our check-in was smooth but the front desk clerk wasn't really friendly but not rude either. Our room had a kitchenette and a desk area. Everything was clean. The bed was ok. The bathroom had 1/2 a roll of toilet paper and we had to go to the front desk to get more. (As we were leaving, another roll was on a shelf that we couldn't see). We did not utilize housekeeping so can't speak on that. The complimentary breakfast was blah and the coffee wasn't great but it is free. Honestly, there's 500 Dunkin's, Starbucks and local spots to get better coffee. Do yourself a favor and drive the 10 minutes to Town Bagels and Grill. Get yourself a bacon, egg and cheese on a bagel (I just go for the egg everything bagel). There is a small outdoor pool on the property that is well maintained. But, a staff member has to unlock the gate (even though there is a card reader on the gate). There is a small laundry room with washers and dryers. They did the job. And a small workout room that I did use once. The hotel itself is not in a walkable area. But the boardwalk is a 15-20 min drive away. I'd stay here again but it wouldn't be my first choice.

Sheraton Eatontown Hotel

Sheraton Eatontown Hotel

(137 reviews)

$$

Had a wedding three miles away. Stayed at the Sheraton Eatontown Hotel. The check in was easy and…read moreefficient, the rooms are spacious. Room had a large screen TV . Had all the major Chanels plus Netflix.Took a star away because we had booked this reservation over 6 months ago. It was for a king size beds. There were only 2 queen double bed rooms. All the King sized rooms were filled. Sal E. New Rochelle

So I had my wedding here in Oct 2025. The venue is beautiful. The bridal suite and groom suites are…read morebeautiful and spacious. As far as the wedding, the drinks are definitely watered down. I had 5 or 6 drinks and it was like juice. I felt nothing. I heard the same from multiple Guests. We did have an issue with my husband being charged for a room when he should not have but it was corrected pretty quickly. My wedding guests liked the food for the most part. I would not recommend the risotto. That was not risotto. I'm not sure why they'd serve that and say it's risotto. I hired my own day of coordinator and they did an excellent job. I didn't see the venue's Maitre d until I was lining up for my ceremony and then did not see him again. That was surprising to me. I got one email a week before my event where I said I was not bringing any decor and I heard nothing else. So I'd definitely recommend future brides to hire your own DOC. I'm pretty sure our brochure mentioned a breakfast for the bride and groom the morning after the wedding and we didn't get that either. If you bring welcome boxes or gifts, you need to ask for them back. We had about 6 boxes full of snacks that were left over and I had to ask for them when I checked out.

Latitude Suites Tinton Falls Eatontown/BW Premier Collection - On the second floor, quiet sitting area in front of the elevator.

Latitude Suites Tinton Falls Eatontown/BW Premier Collection

(11 reviews)

Finally, Best Western is starting to grasp return on investment (RIO). At least, it showed with…read morethis hotel chain as part of their BW Premier Collection by Best Western. However, it didn't take much to outshine the Embassy Suites that I had just left in Richmond, Virginia, to impress me. When I arrived at this hotel, the manager went above and beyond to work with me since I am Deaf. He pulled out a notepad and wrote the specifics about the hotel and the surrounding area. Also, I couldn't help but notice the exit signs were like they were over in Europe and Canada, which I prefer. They're green with a figure walking. If you get the opportunity to stay here, you'll notice them. Also, the rooms were more like small apartments, not in the Embassy Suites style or TownePlace Suites by Marriott or any other chain. They were very unique. I noticed they didn't have any pans to cook with, which was a downside; still, I can easily handle that. The bed was firm but not a rock. I sleep great all night. They offered bathrobes for guests, which were hanging in the bathroom. Most importantly, I took my black light to the entire room, and I didn't stumble across some disgusting stain for once. I would stay here again. I hope Best Western keeps thinking about RIO because I need another hotel option after the massive debacle in Richmond, VA. Please see my other review for that hotel hell. On a side note, the day I was leaving an entire hockey team from Canada was arriving to stay here. It was pretty cool seeing them packing all their gear.

One of the worst hotel experiences I've ever had -- stay away! Mold, constant fire alarms, rude…read morestaff, no room service. This place is a shoddy renovation of a Red Roof Inn with serious issues. First issue was continuous fire alarms. which I've never seen in a hotel before. The first room they gave me reeked of damp and mold. Bubbling paint around the AC looked like hidden mold -- confirmed by a maintenance worker before he backtracked with an offensive, racist comment blaming the smell on "Indian people" who stay here. I reported it immediately. They moved me to a second room that had an overpowering cigarette stench. The final room was just barely acceptable -- and that's being generous. They have a button to press for room service, but room service never comes, so you have to beg them for things like towels because if you tell the front desk, they'll just forget or not care. The front desk was chaotic and unhelpful, but did acknowledge maintenance comments as unprofessional. I had to request a room change multiple times. In the process, I accidentally left my AirPods on the counter because I was up there so often. They "lost" them, "found" them, and "lost" them again. Now they claim to have them, but given how this place operates, I wouldn't be shocked if they disappear as retaliation for this review. The manager told me over the phone earlier that he was going to donate them Even as a Diamond Select member, they refused my late check-out benefit until I had to reinforce the point that this is a Best Western hotel with a status system which the higher tiers allow late check out after which I was begrudgingly granted a late checkout. When I asked the manager for just one night credited back from my 10-day stay after all the trouble, he never got back to me, then on the follow-up, he hung up on me. Between the mold, cigarette smell, offensive comments from staff, unprofessional management, mishandling of personal belongings, and refusal to honor loyalty benefits, this hotel is a total disaster. Do yourself a favor -- book somewhere else. The Holiday Inn Express in Neptune is great, especially if you have the Chase IHG card.

Crystal Inn - hotels - Updated May 2026

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