No good telefono No communication Disconnected telefono No services I am looking clear pool services on 27 but is possible to be in touch with them and I don't know what they or I put in to the add read more

I work as a Executive lifestyle consultant that helps my clients get tasks done: My boss was working on his in ground screened pool getting it cleaned and water from green to blue: I used Crystal Clear Pools from thumbtack I was searching for a pool cleaner, and was having bad luck on Google after a few estimates and consultations either the price was to high or the scheduled date was to far away: However I found Crystal Clear pools on thumbtack, they was able to come out within 2 weeks and did a live consultation it was 2 technicians (Crystal and Patrick) They was able to clean the pool and scrub the walls and get the water turned then was able to diagnosis the ongoing issue and repair: They was very patient with me was able to explain and show me the different parts with the jets and power pump motor and was able to follow up a repair estimate and set to repair the main issue of the pooling overall the service was great, and We will be using Crystal clear pools to do our weekly cleaning read more

Crystal Clear Pools - Patrick Cleaning the pool and scrubbing the walls, and Crystal is taking notes and providing a detailed summary - General Contractors Near Me - Clermont, Florida

After reading these reviews, it is clear that there is a recurring theme of terrible customer service and zero integrity. We had been using this pool company for awhile and once March 2022 hit, they ghosted us. After reaching out with our concerns, we were told that there would be a "credit" and that they would come back. Shocker - nobody showed. Now we're in May 2022 and still no one has shown up or returned our calls. It's impossible to even CANCEL. Absolutely ridiculous! read more

If I could give a zero, I would in a heartbeat. We've been paying for monthly pool services for a year and have nothing but a green pool to show for it! Absolutely no one answers the phone or returns phone calls. I can't even get them to cancel our cleaning service ... read more

I signed up for service at the end of March 2021 for my new house, they came one time and did not identify major issues with the pool's filter which was very easy to identify. I canceled service the first week of April 2021. They continue to charge me every month despite multiple phone calls and canceling my service in writing. Their customer service is horrible. read more

Friendly staff and wonderful service! Made our pool look beautiful! Definitely recommended! read more

Crystal Clear Pools - the reflection of the sky in the water - General Contractors Near Me - Clermont, Florida

They have contracted with a home warranty company but turn into ghosts after accepting the work order. I left multiple messages in the 48 hour time frame they are given after they accept the work order. My last message ended thanks for not responding to messages. I received a call a couple hours later while I was in a meeting and they were to lame to a message. There are plenty of companies that want work during these times we are all trying to manage. This company is not one of them, don't waste your time or energy. read more

I just moved into the area and have a pool. These people couldn't have been nicer or helpful. What I really loved was they could've soaked me for dough but they didn't. Back in the Boston area, the pool place in Abington was a rude ripoff. I won't go anywhere else now. Crystal Clear rocks. read more

It's now 13 months later and the pump is going bad - they are refusing to help us. Nice customer service! read more

We attempted to use their weekly maintenance and the previous reviews are absolutely accurate. They don't vacuum or scrub walls. The kids they have working for them could care less about their jobs, so they do the absolute minimum. Stay clear of using this company to care for one of your largest lifetime investments. read more

If I could give a zero I would. I was on weekly service with no apparent set schedule or anything resembling one. They advertise they do vacuuming, brushing the walls, water down the patio immediately around the pool, maintain the filter, and balancing most chemical levels. Even after a supposed service my pool was filthy. The walls were scrubbed in patches. The patio would never be done. The filter is about the only thing they did do at times. During my short stay with them I found my chlorinator broken off and just laying on the ground next to the pump. I called to find out what happened but was told they couldn't help me and said they'd get someone to call me back...no one ever did. The lid to my skimmer at the pump was put on wrong so it sucked air and burned out a pump. Again I called, and again no one could help and no one called back. The last straw was when I hooked up my own vacuum and left it in the pool as a not so subtle hint to vacuum the pool, or so i thought. I come home that evening to find the vacuum with the one end still connected to the suction but out of my pool laying on my patio sucking air!! I called and left a not so happy message to inform them they were fired explaining in detail why. Still got no call back. I sent an email with pictures of the incompetence of this last event. I received no reply. I called again because i found one of their cards they leave after servicing my pool and finally got to speak with someone. I informed them they were fired and about the email and messages I left. Guess what, they did receive the messages and email after all but chose not to respond. I spoke with Theresa who wasn't apologetic in the least, in fact she implied since the equipment i have was deemed by her not be expensive it didn't matter to her what happened and denied any and all wrong doings. So apparently I broke off my chlorinator, placed the lid on wrong costing me a pump, and hooked up my own vacuum only to take it out and leave it still hooked up...I guess because i want to pay for and install another pump. I'm just relieved they will not be taking care of my pool any longer. Whether or not you have a $5000 pool system or a $500 one it shouldn't matter to the people we pay to perform the maintenance. Gone are the days where customers matter and a company's integrity meant something to the people who work for it...at least where Crystal Clear Pools is involved. In a way I blame myself for putting up with the bad service for as long as i did. Lesson learned. I hope whomever takes the time to read this learns from my mistake in hiring this company so they can avoid having to deal with such incompetence and lack of integrity. read more

Worst business ever. They show up to take a look at my solar panels. The tech was rude and was literally at my home for 5 minutes. Not only do I get a ridiculous quote but also a bill for $110 for the service. What service? Avoid at all cost. read more

Worst pool company ever! The pools cleaners break your stuff and don't do there jobs! I ended up installing cameras so I can see and send the footage to the manager Theresa. She did absolutely nothing but bring in worse pool tech who forget to close the pressure knob on top of the filter cartridge and it drained my pool to the point that it was making my pool motor run dry..... Also in the contract they state they rinse your pool deck, hahaha I have footage of the tech taking the pool skimmer and splashing water on my pool deck! Like I said worst company every don't hire them!! All they do is hire young kids who talk on there phones and not do there job and turn your pool green! read more

We initiated our pool renovation project with Crystal Clear Pools of Florida well in advance. Their estimate amounting to close to a 5-digit dollar number was detailed and well written. So we ordered. Although plenty of time was planned for execution, work was carried out with delays that could not always be attributed to bad weather. On the technical side not all problems were solved, and some came to daylight only after the termination date of the project (example: electric ground wire of the newly installed pump not connected). At the end of the project, after refilling the pool the new system comprised of a new variable-speed pump and an expensive sand filter running at full speed for 24 hours a day was not able to clean the water in two weeks. We had to call another company to replace the filter by a DE filter that did the job in barely two days. It is a pity we found out too late that sand filters are not what has to be used in this region of Florida. read more

They are the worst company ever. They lie about there service, they lie to us customers. They sold me a heater for over 5000 dollars when I checked they ripped me off. The heater is only 1500 and they charged me 3999 for the heater. Terrible company!!! Their pool guys suck!! They don't even clean the pool very well! And their manager Theresa is the worst such a nasty attitude with the customers including myself! And are always ripping people off read more

Christmas Eve - went into the store to enquire about a new heater to replace a non functioning one. An hour later they were on site, and an hour after that I had the estimate. The big ask - could they install right after Christmas. For days later (including Christmas Day and a weekend) we have a great new installation and a pool heating nicely. Great service. read more

do not ever use this company. they are not honest. i scheduled a diognostic for our pool heater. when the tech arrived he determined he couldn't do it since there wasn't a propain tank connected. he still charged me the $85. so, i called the owner, thinking he or she would be a law abiding customer service committed owner. I couln't have been more wrong. She was extremely rude to the point where I will never forget it. Told me they are keeping the money. I filed a BBB complaint. In this, She continually lied back and forth on the responses. End result: she said she would give me half my money back. But swore they performed a diagnostic. This also mean the guy who came to our house also lied because he knows himself, he didn't perform any test. the tech gave me a free estimate instead of a diognostic test, and charged me $85.00 for it. This business has a 1 star from other victims for a reason. It's sad they remain open. read more

we are renters and they are "caring" for our pool. they constantly lie to the owners, saying we are messing up the pool when its their incompetence. every time they replace the filter, they drain half the pool because they put it in wrong. totally not worth it. the only reason pick them is because they are cheaper. well there is a reason. read more