Some of my stuff went missing and the machines pre authorized 15$ payments twice . It's been almost a whole week and they still haven't released those funds back to me. It's says pending still . I spent only 8$ total for the washer AND dryer . read more

This place is far fromCRYSTAL CLEAN!!! lol a lot of lint dust and lint build up everywhere and lint in all the air vents in the ceiling!! One time and only time I'm coming to this place! Looks like no one cleans it and it's really dark in the damn place! Like it's a laundry mat for vampires!! Lmao read more

Even though I was having a little bit of technical difficulties from the washer. No one has the manager number. So when I finally found it on Google which wasn't very difficult I called him. He was at work which is understandable. But however he did text me back and then we texted and he finally was able to catch a break and call me. Told me his man was coming out to fix the issue he was a very very respectable person just for reaching out because he didn't have to do that. I got much respect for him though my clothes in ring out because I know if I reach out again take care of it! I just pray that the people that keep coming in the wash house after I told him there was a small issue. Will stop coming in here until it's resolved. Thank you so much owner I really respect you much love! read more

Crystal Clean Laundry - Laundromat Near Me - Pinole, California

Bring your quarters...... Caution when paying by debit card. Received message "unable to connect to satellite" Nothing happened, so tried again a couple minutes later. Received the same message again. Machine started while I was at the change machine. Ended up getting double charged. read more

Crystal Clean Laundry - Overcharged - Laundromat Near Me - Pinole, California

My washing machine broke and I was looking for a con-ops and found here near by. Thought it was convenient as I can go grocery shopping while I wait for the wash to be done. Good = The place has varsity of sizes of washer, and CC ready. Seems clean. Bad = overall room is dark. Found several out of order machines. I forgot to bring my detergent so went to the vending machine but it wasn't working. Credit Card machine just blinked and did nothing. I didn't use quarters so may be working for coins. Other customer told me the exchange machine will take forever to spit out quarters. So I went to Dollar Tree near by and got a bottle of detergent. My bank is putting several "pending" transactions now and hope they don't charge me for simply swiping the CC several times here! read more

I brought $16 to do 2 loads of washing. They charged me $15 for one even though the washer says $8. There is a sign in the back back of the store that says if you pay with card you will be charged $15 as a pending charge. There was no way I was supposed to know that because I used the washers in the front. The sign should be in the front of the store. read more

The washers are ok... the dryers suck here.. never used the bottom ones they don't dry.... It's a waste of money literally if you use them. Some of top dryers works not all of them.. it's hard to know which ones work. Out the 5 that I am using the 2 aren't drying well. The heat sucks. I like coming here because I can use my card when I'm in a rush and don't have time to get quarters that's the up side of it.. other then that.. I would not recommend this place. The one by appian and San Pablo dam road is great and clean. They have people on site helping you. read more

Crystal Clean Laundry - Number 1 or 7 dryer doesn't work don't use them - Laundromat Near Me - Pinole, California

Also he be bring the tweakers in the back room to have sex, still hella shit broke and never gets fixed . This is the only place in Pinole read more

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Don't come this laundry to wash your clothes , most of machines are broken , I chose a big machine for washing my clothes , while I was waiting my clothes done , it showed it had 10 mins left then suddenly the machine was stopped , and all of my clothes were still wet without spin inside the machine so I had no choice and tries get my clothes out of the machine , I tried to open it for 10 mins , still couldn't open it , I started to find the owner but no phone number u can call for help inside this laundry , even though u find this laundry on Google website but the phone number that show it didn't work !! I was so mad !! Don't come to this laundry to wash your clothes !!!!!!!!!!!!!! read more

This place has really gone downhill in the past couple years. I am aware it's changed management/owners however, I'm not certain who would take over a laundromat and just not take care of it. Every time I go there, the place is dirty, trash everywhere and the washer and dryers are always broken. They machines seem to work better with the older ones. I have to always pay far beyond what I usually pay to get dry clothes and the machines don't get filter/ clean so my clothes smell like mildew after they come out of the wash. I loose multiple quarters just trying to start the machines and the doors are broken on a few washers. You never see management presence so, you can't ask for help. The change machine are always broken. Don't waste you time or money. The owners should be ashamed they way they keep this place read more

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It is a rather small laundromat, but I've noticed laundromats are very similar in size for this and surrounding areas. It is a convenient place to wash clothes, but I do recommend coming very early. My particulars are: I don't like to wait for machines, I prefer a clean location as I'm cleaning my clothes as well, coin operated vs app operated, and ample space to fold my clothes. Patrons tend to drop by and wash clothes and leave as it washes, which might hinder the next user. It appears to be common here. Cleanliness I rate it average of some dustiness. You can see some wear on the machines, but most "appear" to be in an operational state. Would I come back? Sure. Not my first choice, but good to know there is a place where I can get things laundered in a pinch relatively close by. There are some restaurants within steps of the laundromat, which may occupy the time in waiting for clothes to dry. read more

This place is the worse wash house I have every been to its really dirty the washer are not drying your clothes there is no one here yo help the dryers are not allowing you to use hi only med heat this is not ok read more

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So I came here and was impressed with the new machines and was wondering if I was going to have to spend $1,000 on washing a bag of clothes, which can happen in the poor side of town. But I was impressed with the Wascomat W745cc machines, they do CLEAN with less soap!! Nice and they take debit cards and that is a plus. Ok so I figured this had to be to good to be true something is not right "twilight zone" the dryers was the COIN SUCKERS!! ADC dryers temps was BLOWING WARM AIR!! Temperature was set to warm, not good. you will go home with damp clothes or spend $4.00 to $10.00 but least you can watch tv. read more

Crystal Clean Laundry - The COIN EATER!!! - Laundromat Near Me - Pinole, California

This place has no one on location to help with machine taking your money and not giving you quarters I'm here as I write this message it's totally bullshit $25 dollars gone I hate this crap I would not recommend this place to anyone very poor. read more

This place sucks! Came in this past weekend used 1 cap size full of detergent in 2 of the large front loading machines. Simultaneously, both of them started leaking water and I mean WATER everywhere and then the one next to it started leaking for the other woman who had just turned the machine on. I had to wait until the machine was done and then it says "out of order" and I couldn't open the machines up. I called the number on Yelp and of course it's disconnected! So I had to google the machine and find out if you press and hold the button down it will restart the machines and open the door. A guy came and I told him what happened and he didn't even offer to pay me back for having to wash my stuff twice, my time and dryer fees. I've only ever seen people come to pick up the money in the machines and leave! I've never seen anyone there to clean, help people etc. don't waste your time most of the machines don't work and the dryers are out of service read more

Crystal Clean Laundry - Wash machines leaking big time! - Laundromat Near Me - Pinole, California

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Spent $3 on the giant dryer #21 for it to not get hot at all my clothes was as wet as when I put them in the phone number does not work so no way to contact and I spent another 60 minutes at the wash house unnecessarily... read more

It's alright. Their machines always break down and if it breaks while your clothes are in there you might be able to come back in an hour and it'll be open. I had to come back the next day for my clothes. The ppl that go there are regulars so if things go left and you ask around someone probably let you know what's going on. I give it a 2 for that but I still go there cus it's the only one close to my house read more

Yo I have never used Yelp before I'm mostly just tryna get my money back because I've spent almost 3 hours now at this laundromat and the washer worked great but charged me $7 on my card instead of $3 like it said and I switched to 4 different dryers (paid for all of them) spent 30 mins in each one and my clothes still aren't dry !!! Finally giving up and hangin shit up at my house this was wild pls help read more

I used 2 washers $5.75 each and they took $30 from my debit card, I was trying to call them but the phone they have displayed on the website don't work read more

It sucks here a lot of the machines don't work I blew $1.00 after loading my wet cloths into a dryer just to find out it's not working and the dryers suck I pick the hottest heat and after 40mins of drying my stuff was still damp and that's on the high heat setting it's a joke and the place is absolutely filthy looking I'll be taking my wash els where read more

This is the worst of the worst! OWNER NEVER RESPONDS to anything. My clothes have been stuck in machine for 2 days. Machines are always broken. Horrible management. There are many reputable laundromats. This dump is not of them. read more

Dryers rarely even work and if they do they're taken up by people who have forgotten their own clothes for hours on end. Owner is never there and it seems like he does not care how bad his machines work. Used to love coming to this place to get my laundry done but now I dread the day I have to come wash and dry. Would give 0 stars if I could. read more

The facility is very dusty and duty nobody attend the laundry the washer machine what am using now is not working well I lost my money and need spend again in another wash machine few of the machines is not working they are out of service unfortunately am walk away I will drive more far away to try different laundromat read more

So I spent nearly $6.00 on the giant dryer to dry my giant load. I leave for 98 minutes to go run errands and when I return what do I find? My clothes are still wet. So I call the owner .. or whoever's number that is listed on google. He answered the phone and assured me that someone would bring me my refund. Two hours later still no refund and after multiple attempts to call this guy, he didnt pick up his phone. Okay I'll take the L. So I spend another 5 something dollars in a different dryer and they dryer just fine. Now, I'm not one to give bad reviews so this is what I will say, I've used that laundry mat for over a year now and never had an issue. When a machine is not working, there should be an "OUT OF ORDER"sign on it, and there should be an employee on the premises at all times incase of situations like such. With that said, had the owner came and delivered my refund as promised.. there would be no need for this review. But, I will not be returning to that place because of the unprofessionalism(if that's even a word) that took place. There were other customers upset about other things .. but that's not my place. I'll let them leave their own review. read more

Crystal Clean Laundry - Nearly $6.00 spent and clothes were still wet - Laundromat Near Me - Pinole, California

They used to be a really reliable laundromat then all their machines started breaking. It's always about 10 machines that are broken. Hella dirty people be in here washing their clothes. It's a hit or miss when you come here. The owners don't give a shit about improving, they're just winging it because they get enough quarters to pay their lifestyles. They also do not have an attendant so who's making sure this place is clean? Not the owners... read more

The place is clean. The washers work well. Prices are average to above average. The dryers don't work. I think there's a central ventilation problem. Or maybe they're just cheap. Expect to spend at least 90 minutes drying cotton. That's longer dry time for more of your money. What are going to do, leave with wet clothes? It begins to feel like a scam. I hope you don't have anything better to do. I had to reschedule two appointments because I made the mistake of coming here. There are lots of signs telling you that they won't hold your clothes for more than 24 hours. read more

Machines are always breaking down or taking my $$$ AND the owner is unresponsive! Save your time and money by not giving your business to this place. read more

I've been looking for a new laundromat in my neighborhood and I saw this one near by. I came and it's dirty, the washers are oxidize, and the dryers do NOT work. I heard many people complaint as well. I don't like to write bad reviews and I always say support local business but I had to this time. read more