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    Crystal Carwash

    1.7 (41 reviews)

    Services - Crystal Carwash

    Auto detailing work

    Car wash

    Crystal Carwash Photos

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    Reviews With Photos

    Kelli B.

    If I could leave zero stars I would. We chose the hand-wash option thinking they would be gentle. Paid $32 just for them to break my window (put a hole in it), try to cover it up, and leave glass in the trunk and the back seat. They literally stacked pillows and blankets I had in my car just to hide the hole. Didn't mention to me AT ALL that someone had created a hole in my car. And didn't even bother to clean up the glass. No one said a word until I said something and instead of being helpful, they said "well we can vacuum up the glass but the window is broken. Nothing we can do about it" They refunded us the money back, but it's unbelievable the lack of responsibility or care they had.

    Not open on time.

    Doesn't open on time. Poor customer service. Subpar cleaning job. Not a very inviting atmosphere.

    My car after damage done by Crystal Carwash to the clear coat on the grill and lettering on hood.
    Lisa S.

    Photo of new car before they damaged the grill and banner with chemicals, and after. Refused to take responsibility even tho the photo shows the car was in perfect condition before they ruined the front. Btw, the before photo is from THEIR VIDEO showing the damage wasn't there before my car was washed. Pathetic excuse for a business.

    The damage

    If I could rate it 0 stars I would. They broke a piece that connects the control button to the side of my door off and blamed me. One of the workers told me that it was not like that when he saw it but Melvin the "General Manager" tried to tell me it was like that already. Melvin isn't even his real name, he lied. STAY AWAY FROM THIS PLACE!! While Melvin and I were speaking he snatches the incident report from me and tells me he is done with me and marched away like a child. I informed Melvin I would be calling the police and he stated for me to call them because they weren't going to do anything because its a civil matter. He is a completely unprofessional individual. I will write a review on this business on every site I can and report them to the Better Business Bureau. I will also be contacting the owner Ms.Aecha Kim to tell her what kind of man she has running her establishment.

    Erica B.

    I try not to do reviews because I know and understand that everyone has bad days but first impressions are everything. When I pulled in everyone was friendly but I was a little shocked that they charge $30 for a hand wash and vacuum, that's really pricey considering I normally go somewhere and pay $20. My car was ready in less than 30 mins so that was a plus but imagine my surprise when I walk out to the car and see little black specs all over it. Of course I bring it to their attention and they get the "manager". I myself am a customer service manager so I expected him to hear me out and come up with a reasonable solution. He proceeds to tell me that the black specs were already there and the washer asked him if he wanted them to try to get them off and he told them no. He also advised that the spots come from trees and in order for them to remove them it would be considered a detail which is an additional $50. I informed him that I've never seen these spots even when I go through a basic car wash and the worker next to us also told him that he didn't see the spots when I drove up. He proceeds to tell me that the worker doesn't know what he's talking about and my car was real dirty (that's why I'm at the carwash). I asked if he noticed the spots why as a "manager" he wouldn't have brought it to my attention, that's good customer service. I also asked who was over him and he told me no one, I asked if he owned the car wash he said the Kim's do, I asked for their info, he advised he handles anything to do with cars. After he saw that I wasn't an amateur and I'm about my business then he offered me a free hand wash and stated they would try to get the spots off in the future which is what they should've done in the first place. Here's the thing, you guys are already charging a lot for basic services and then your "manager" proceeds to try to argue with me(a paying customer) about an issue that should've been addressed as soon as it was noticed. They can keep the free wash, I'll never visit this establishment again or recommend it to anyone. It's kinda funny because my company was looking to contract with a company to clean and detail all of our trucks, this company definitely won't be it. I'm attaching a pic that shows the specs and bird poop on my door that they failed to remove during the hand wash. I'll get the contact info for the Kim's and let them know the unsatisfactory service that's being provided at this establishment.

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