The staff always welcome you in, and they help you if you need it. The store always looks nice and clean. The cookies are fantastic! They hit a new level with the Dubai line of cookies and brownies!!! They are the best yet! I love that they started the mini desserts. The original ones were just too big so I could only try 1 at a time. I am definitely a frequent repeat customer now! Delicious!! read more

The crumbl company produce their cookies in such a manner that not only repulsed me but my canine as well. My 80 pound beast of a pitbull who would eat a boil off of a 12 day old cadaver, if allowed, didn't even want to be in the same vicinity of those horrid things. Not that I would allow him to even get near sweet treats in general, but there is almost always an attempt on his part. Almost. If I wanted an under-baked, overwhelming sweet, doughy mess in my mouth then I'd go ahead and make love to the Pillsbury Dough Boy. The only reason I gave this place 2 stars was because they can make an 'okay' cheesecake. read more

Chocolate chip are a solid go to. Friendly staff and establishment is always clean. I love the quick kiosk and the ease of getting in and out. read more

As many of us know, Crumbl Cookie offers different cookie and cake flavors each week. However, my go-to flavor will always be their chocolate chip cookie. I'm not a fan of the other flavors, as they tend to be too sweet for my taste. Plus, you can never go wrong with a simple chocolate chip cookie--yum! I have yet to try their new Oreo creations, though. They offer three ways to order: at a self-ordering kiosk (similar to a tablet), in person, or through their app. I personally love using their app because it includes a rewards program, offering incentives for frequent customers. read more

Service good and cookies always taste fresh compared to other crumbl locations. Also this location is very clean

I love this store !! It's cool that every week is a different taste. The service is great and always super busy. Pick up option is awesome

This store could really use some quality control. My cookies through delivery are always missing something, hard, or poorly packaged. Today my mini cookies were all stacked on top of each other in a single large cookie box. If you're out of boxes order more. That is not ok. The churro cookie was hard as a rock and the strawberry cookies were so thin that they fell apart when I tried to pick them up. I will no longer waste my money at this store. If you order delivery be aware. read more

Crumbl - Pasadena - Bakeries Near Me - Pasadena, Texas

Crumbl seems to be pretty consistent with their cookies. This is my third time visiting Crumbl, but first time at this location. I ordered a Cookie Dough cookie which is served chilled. I love cookie dough and this cookie was absolutely delicious!! I really like soft baked cookies so I think that's why I'm obsessed with this place. The service was slow at this location. There weren't many people in there, but maybe they were working on a bunch of online orders. I could hear one employee frantically saying they needed more S'mores cookies. I have the app, but haven't ordered through it yet. I only ordered one cookie and had to wait a few minutes. It wasn't a long wait, but for one cookie, I didn't think it would take as long as it did. I haven't had a chance to try the ice cream. They only sell it in half pints so if you order it, make sure you aren't too far from your destination or bring a cooler so it will stay cold. read more

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The store is very simple and easy to order. The staff was nice and attentive as soon as I walked through the door. The cookies are heavy to pick up. The flavor was good but the topping ratio to cookie could be better. Almost $4 a cookie is a bit much. I know we are in trying times I am in the food business and it's definitely a wild time. I would definitely come back and try different flavors. I would of liked to see something Valentine's Day related. Like a red velvet or strawberry but that's me. read more

Crumbl - Pasadena - Bakeries Near Me - Pasadena, Texas

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They take forever to get the food out. The customer service sucks compared to other locations, but the cookies are usually good.

Cookies were great, customer service needs a bit of improvement I believe employees should promptly address customers.

I dread coming to this location because they always get the order wrong or the cookies are messed up or the box is covered in frosting. It's such a gamble. This time the "mini" cookies are messed up again. Like they always are. They let you order the cookies you want and then don't have them for you AFTER YOU BOUGHT IT. And then give you a too bad so sad attitude like it's not their problem... $15 for this should be illegal. They have no respect for their customers. Not friendly when you walk in. You get the death stare from them every single time. This location sucks. read more

Crumbl - Pasadena - Pumpkin cookies - Bakeries Near Me - Pasadena, Texas

I loved the new oreo cake. However, it tasted like a rich chocolate cake. Nothing oreo about it but the mini on top. I'd still purchase it. Chocolate chip cookies were fresh and warm. read more

This may be my fav spot to go for fresh and delicious cookies. They even change up the cookies every week. I tried 4 different cookies and each one of them were very soft and yummy! I would go again for the other flavors. They did not skimp on the chocolate chips. All of them were very sweet which some may not like. The wait was not bad. You can also order online for delivery or curbside pickup. read more

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Very fast service. People friendly as well as great ambiance. Great variety of flavors every week.

Employees seemed overwhelmed by the workload, so they treat customers with very little respect. They dropped the cookies because they seemed to be not careful enough. I didn't get mad or anything, but they didn't apologize or anything. They just seemed angry and remade the order. The second time around, they just tossed the cookies on the table, which could've resulted in the cookies falling again. read more

Cookies are never fresh. I've tried to give it multiple chances to prove otherwise. The banana pudding was black mush. read more

Crumbl - Pasadena - The marshmallow ‍ - Bakeries Near Me - Pasadena, Texas

You can now order cookies in the app to pick up in the store... I've also tried the ice cream. It's also delicious! read more

Crumbl - Pasadena - Cookie 4-pack: Honey Bun, Buckeye, Chocolate Chip, Orange Cream - Bakeries Near Me - Pasadena, Texas

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First time in a Crumbl- you can order at the counter or use the self checkout computer. Seemed easy enough. Ordered a 4-pack. Didn't get to try all, but my chocolate marshmallow (I think that was the name but not sure ) was tasty. Definitely very rich cookies and would recommend to splitsy bc eating more than one whole one is a lot. Cool concept of changing out the flavors. Would try again. read more

Crumbl - Pasadena - Bakeries Near Me - Pasadena, Texas

On 1/24/25 they weren't allowing single cookie sales. You were forced to purchase the 3 pack mini, or a 4 pack or larger. I don't need that many cookies. Single cookie sales should always be available. read more

It was a late night with family when suddenly the urge for cookies came along. Have to say that these are some expensive cookies, but they are good. They are delicious and huge, but the price for the cookies is not it. One bite and it was straight diabetes. The wait time was also awhile even though we had already paid for it online. Personally I feel like there are other places for cookies, but for the size and flavor I can see why they are that price. read more

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The location needed a lot of help had one cookie out of 5 that I ordered that tasted and looked like it should have. For a busy Saturday management shouldn't have only had 2 workers for popular flavors. read more

We visited Crumbl Cookies in a Friday afternoon to check out the current cookie flavors. There no wait so we placed our order using their handy tablets and made our way up to the check out counter. The staff was diligently working on crafting cookies but were friendly. The store front is kind of small but very clean. We will be back when we are in the area and craving something sweet. read more

Crumbl - Pasadena - Chocolate Milk and Birthday Cake - Bakeries Near Me - Pasadena, Texas

I've never personally tried these cookies before but I've heard amazing things! I made an online order for my work Moms bday and wrote her a nice message but the the ink ruined the nice little note! read more

Crumbl - Pasadena - 4 individual $12. - Bakeries Near Me - Pasadena, Texas

Love Crumbl cookies! Love the variety of flavors each week! My favorite is the Pecan Pie cookie!

This location in Pasadena off Fairmont the managers are Rude I was scammed and I tried reaching out to get my money back and they told Me No they don't do refunds and when I asked for names they told me they don't have to give me that information. I would NEVER order from them even when I didn't order from them at all. read more

Finally, Crumbl Cookies' chocolate chip cookies and their ice cream no longer sell out. They improved their frosted sugar cookie recipe. It has a subtle almond flavor and the frosting is not as thick. FYI, the small cookies you see featured up front, those are exclusively for catering. I'm glad that Crumbl Cookie is culturally diverse. For example, to commemorate the Mid-Autumn Festival, Crumbl Cookie offers Mooncake inspired cookies, only instead of the usual red bean paste or lotus seed paste filling, they use almond paste filling which is just as good. read more

Not really crazy for these treat. They're okay, and priced to high in my opinion. The concept is cool with the toppings but that doesn't mean the taste will be as good. These are borderline person pies, very thick cookie. Understand, the cookies are not bad but I have had better. I will go to Tiffs Treats or Great American Cookie before I come back here. read more

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The cookies are yummylishous but the flies!!!! Flying all over the cookies!!! Now that's just gross. To think those flies were on a dead carcass. I made sure they gave me my cookies from inside the warmer. The place was very hot. The poor kids working were all looking miserable from the heat. The windows are all smudged dirty. I see that they are pretty well staffed but management needs to stay on top of the cleaning. read more

Crumbl - Pasadena - Dirty area - Bakeries Near Me - Pasadena, Texas

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Meh. Cookies aren't anything spesh. The concept is great, but recipes need major tweaking. The chocolate chip wasn't very good, and how do you mess that up? And at almost $4 a cookie, they've got to be kidding. I wish these were the bomb but they just left us disappointed. read more

Went into Crumbl on their opening day and had an amazing experience! The woman working the front (I'm assuming she was the store owner or manager) was extremely kind and welcoming. The building smells so good and the cookies taste even better than they smell! I think the pricing is great for the size and quality as well. Can't wait to go again! read more

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Delicious...but pricey! It just opened so be prepared for a long wait. We walked in and ordered from the kiosk. Waited for 30 minutes for a dozen ($28). Worth it! Rich, warm, & tasty! Only wish we would've been given a wait time when we ordered. read more

Crumbl - Pasadena - Cookie assortment! - Bakeries Near Me - Pasadena, Texas

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Saw that this was finally open so wanted to give it a try. I love cookies. But when I went I waited...and waited...and waited. No one ahead of me. Only to figure out on my own, despite three employees right there, that the only way for me to order was by the kiosk. I understand some people have no issue with this but I had a few questions and personally prefer to have a real person interact with me. We are social creatures. It is okay. All I am saying is I should have an option. Maybe the cookies are good. But I will never know. I won't be back. Too bad. I just still prefer social interaction and someone to help me. read more

Love this location of Crumbl! The bakery smells like sweet buttery goodness and it was very easy to order for pickup on the app. It's worth going in just to see them making cookies and take in the smells. Crumbl never disappoint even if the flavors seem a bit strange. The cornbread cookie was incredible, a true surprise hit. read more

Crumbl - Pasadena - Oreo mallow, corn bread, milk chocolate and Hazelnut - Bakeries Near Me - Pasadena, Texas

The only reason I didn't give five stars was due to the wait time and how orders were handed out. Hopefully it gets better after the rush of grand opening. Over all cookies were okay very fresh and a little pricey. $35 for what we got! My daughter was excited to try plus wanted to support new businesses in the area. read more

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The cookies are good, but not a fan of their service. I've been to the bellaire location and when I do curbside pickup, it is always brought out on time. The first time I did curbside, I showed up 10 minutes after my pickup time and I still had to wait 40 minutes before I finally called them and asked where my order was. I'm currently waiting for a second time and they marked my order as complete but it's been 20 minutes and I have yet to receive my order. I called them 5 minutes ago to tell them and am still waiting. I now know it's quicker to just walk in and order. Moral of the story, do not do curbside orders. read more

The cookies are good, but not worth raving over. I had higher hopes with all the reviews leaving 5 stars. But two of four cookies were not baked through in the middle, the taste of the cookies are just okay. Plus, I can get better tasting cookies at nearby bakeries for a better price. $17+ for 4 cookies is outrageous to me. Also, it's extremely rude when I get to the ordering counter and instead of taking interest in my order the employee is way more concerned about folding boxes and welcoming incoming customers. I kept having to stop my order to be sure the employee was listening. I feel the experience overall wasn't horrible, it could be way better though. I'll be back to try new and different flavors but it's definitely not my go to spot for cookies. read more

it was good until i realized it was raw i knew something was up because it was soft and kinda doughy i thought it was just because it was warm but no it was raw and i literally had the worst stomach ace after i went to a different one today to try the pink velvet cake it was good and chilled but again i had the worst stomach ace never eating a crumbl cookie again read more

I LOVE IT JUST GO TRY IT!!!!! you never know what might be good. its like a lottery for me sometimes they're okay but other times THEY ARE AMAZING! #sugar-addict read more

Me and my friends got the sugar cookie, the chocolate chip, the chocolate mint, and the eggnog! Wonderful! I recommend the chocolate chip because it has such luxurious chocolate! read more

Crumbl - Pasadena - Our yummy cookies! - Bakeries Near Me - Pasadena, Texas