Okay but Crumbl Cookies actually came through I ordered ahead, pulled up, parked, and they literally brought the cookies out to me... like?? no waiting, no standing around, just vibes. It was so smooth and low effort, I didn't even have to leave my car And the cookies? still hitting. Warm, fresh, and lowkey addictive. The whole order and park situation just made it 10x better. 10/10 for convenience alone, but the cookies stay carrying read more

Crumbl - Lutz - Pick up parking - Bakeries Near Me - Lutz, Florida

Today I had scheduled 3 boxes of dozen cookies for our nursing staff at the hospital for this upcoming Christmas. I had placed the order several days ago and had a pick up time of 330-400pm. Paid somewhere a little over $130 for cookies total. Again, these cookies were already paid for by this point. I had received a nice reminder to "not forget to pick up my order" and I saw this around 430pm. Granted I had forgotten about this and I had promptly called saying I was running late. I provided my full name and had said my wife would be coming now to pick the cookies up and was told that she only needed to provide my name for the order. Great simple enough. My pregnant wife who was also taking our 17 month old daughter with her went to pick these up. Before you start asking why didn't I just go myself? I offered to take our child to pick them up, however she said she preferred to go and I stayed at home and cooked dinner for our family. I promise I'm not a monster :) When my wife arrived, she said that our order was not only unprepared, staff members were not even working on our order even though we had notified them that we were on the way to pick up our order. There were other people in the store and these young girls that were working there were extremely rude to my wife and communication was non-existent on their end. We were blamed for "not going into the app to let them know we were there." My wife showed up physically and said we she was there and they were still not working on her order. After nearly 20+ minutes on waiting for an order I had already paid for several days ago, notified them by phone that we were on our way and showing up physically asking for our supposedly ready order, they finally began to complete our order. There were 6 large boxes and none of the staff members had offered to help bring these boxes to our vehicle. Again, my wife is pregnant and watching our 17 month old so a little help would've been appreciated. A kind customer in line was actually able to graciously help my wife bring boxes to our car and for that we are truly thankful. I understand it is Christmas time and there really several orders being placed. I think our experience could have been much different if a little communication were had. There were no apologies for having our order late. Excuses were made that it was Christmas time. No discounts or partial refunds were offered to us. My wife asked if my daughter could even have a small cookie (she also was going to pay for this). She was told she had to buy 3 in order to purchase a cookie. You would think a slight exception would be made here. My mother in law had even called the store and spoke to their store lead. Without yelling and talking firmly about our troubles and concerns, she was told to "stop yelling" repeatedly in defense. Believe me..you'd know if my mother in law was yelling, and this was not it. We had asked to speak with a site manager and there was not a manager in the store, we were told a "manager would call us when they had time". We had asked them to call their supervisor and they said they were unable to do so. You'd think in one of the busiest times of the year, there would be a managerial presence to ensure smooth operations. This was far from it. I don't write reviews often, but this is awful. If you need an order on time and want quality customer service, I would highly recommend against coming to this franchise location. I'm not a monster or complainer. But this was awful..a little customer service goes a long way. We just unfortunately didn't receive this today read more

I've never met a Crumbl Cookie I didn't like. The Fudge Brownie is moving to the top of my cookie billboard, while the pumpkin is sliding closer to the bottom. Service was fast and friendly. I ordered online, and my cookies were removed from the oven as soon as I arrived. read more

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I'm a fan of some of Crumbl's cookies, but I had to highlight the cakes--specifically the strawberry cake this week. I was hesitant at first (a cookie place doing cakes?), but I gave it a try and was genuinely impressed. It was moist, fluffy, and just the right amount of sweet. Honestly, they're starting to rival Nothing Bundt Cakes. That said, the customer service at this location has declined. I keep coming because it's the closest, but it doesn't have the same friendly vibe it did when it first opened. A smile or simple greeting would go a long way. read more

Crumbl - Lutz - Strawberry cakes and cookies - Bakeries Near Me - Lutz, Florida

Did not have the car delivery so went inside. Had to wait a bit. Always good cookies. read more

Crumbl - Lutz - Bakeries Near Me - Lutz, Florida

Is the hype real behind the famous Crumbl Cookie? I think it depends on the week and the flavors they are serving. I love how the company introduces four new flavors every week nationwide. It's a great way to keep customers returning when you offer something new. This week, they offered a cookies and cream and butter biscoff cookie that caught my attention. The cookies tend to be thicker and have a stronger layer of toppings. The cookies were very sugary I was only able to take a single bite out of each one. I always check online to see if the flavors interest you; I have seen some weird options. The service is simple: You order everything using an iPad and then wait until an employee calls your name to hand you a delicious box of goodies. read more

Crumbl - Lutz - Bakeries Near Me - Lutz, Florida

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Cookies are consistently delicious. You can tell they're baked fresh. Sometimes there's a long wait if there's people in line

I always tell myself not to indulge... and yet I find myself here or ordering it. I like tThe flavors this week were great, and honestly, you can never go wrong with the classic chocolate chip. It's just so good every time. If you're wanting a sweet treat, just go ahead and treat yourself hehe read more

Crumbl - Lutz - Bakeries Near Me - Lutz, Florida

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Delicious!! A must after sushi! Such a tough decision on which flavor to choose!!! Great!

We were nearby having a sushi lunch and decided to stop by here for "dessert". Family had told us about their cookies and how delicious they were and the place sounded intriguing. It's completely takeout. You wait in line to order and pay and then pick up your cookie(s). The selections available that day were posted on the wall behind the counter. There wasn't anything that appealed to me, specifically, but we decided to buy just one. My husband likes ginger snaps and we got one in that flavor family. You can tell that it was just okay by the fact that neither of us can remember the exact name of the type of cookie it was. They put the one cookie in a box by itself. It was big, but not huge as we'd expected. And for the size, it was pretty expensive. In any case, we are glad we stopped by. Now we won't feel like we are missing out on anything. read more

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Lots of people baking cookies, but no one fulfilling orders. This place is a mess. No supervision and no one providing direction. Management needs to wake up! read more

Crumbl - Lutz - 30 people waiting for orders. This in only about half. - Bakeries Near Me - Lutz, Florida

Great service and great location! I love Crumbl cookies. Can't wait to get one for my Birthday this week!

Love this location in Lutz. I have been coming to this location once a week for the last month and happy what the service. I typically place my order online and it's always ready when I arrive. read more

These were delivered to me yesterday. I would have been disappointed if this would have been delivered to someone from me. I have no clue what kind of cookies and the over all presentation was not nice. The pink cookie looked like someone have hands all in it. The box was left on my dirty porch not in a bag. read more

Crumbl - Lutz - Not sure what kind of cookies - Bakeries Near Me - Lutz, Florida

Every time I go to crumbl it's always fresh and warm . The cookies are sooo good and the customer service is very friendly. The store itself is clean and always has a line but they are quick and efficient. read more

First-time customer. IF I could give them zero stars I would. I ordered 6 cookies delivery. This place is extremely expensive to be handing out cookies like the ones I received. 6 cookies came to roughly $36 with delivery fees. I knew something was wrong when the box felt like it weighed 10lbs, but I remained optimistic because I did see where the cookies were on the thicker side of things. The cookies we ordered are pictured in the attachments and I will spare you the play by play on each. The cookies were not only so messy in the box, but not that tasty. I could truly go on and on about my dislike for each cookie and why. I would simply say, don't try them. I only purchased the expensive cookies because my niece wanted to the Tik Tok "review trend" and we did it, but the cookies were nasty and it wouldn't trust the ppl saying they're good -- I now think they're all paid actors. Flavors: Chocolate Chip (has peanut butter in it -- just OK) Pink Sugar (nasty and sweet) Café De Leche (or something... nasty) S'mores (that one was OK) Sugar cookie with chocolate frosting (too much frosting) 6th cookie - nasty! read more

Crumbl - Lutz - Bakeries Near Me - Lutz, Florida

Always fast service. Not the friendliest but quick and easy. It's easy to order from screens and not interact with anyone read more

I stopped by Crumbl on a Saturday to get cookies around dinner time. That was my first mistake. It was super busy which in my eyes is usually a pretty good sign. There were 12 employees working and they were all friendly and smiling. I ordered my cookies and when they arrived I took them home. Side note :: I live 45 minutes from Crumbl. We got the cookies home and 3 out of the 4 were completely raw inside. Not like par baked like cold and raw with a brown exterior. I was highly disappointed to say the least. read more

Crumbl - Lutz - Cookie box - Bakeries Near Me - Lutz, Florida

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You've gotta give Crumbl a try if you haven't yet! They know how to hook you in with their FOMO menu. They always have the chocolate chip flavor but the other flavors change weekly. My favorite are the pie cookies. You'll see some that come warm and some that are chilled. Even though a chilled cookie sounds strange, it's actually very tasty. Not every flavor is a hit but usually they have a flavor that's scrumptious. I dislike how their cookie deals go from 1 to 4 and above. The cookies are so big that I eat them a quarter at a time. It's not worth it to get 2 cookies because the cost is better to buy 4. Anyway it's a great place for families and large groups of friends to check out. If there's a flavor you're really eye balling, make sure you go a bit earlier because they do run out of flavors! read more

Great service and so delicious. And the continuous rotation is always so enticing! Making you want to come back for more.

Wow delicious! We visited one of these in Brandon and were extremely disappointed as the cookies were very undercooked. We decided to give this location a try and I'm glad we did. First off they were packed on a Friday evening around 8:30pm. I guess everyone got that night sweet craving at the same time. Ordering is simple, they have 2 kiosks available where you place your own order and place your name to be called when ready. Pay at the kiosk as well. Don't forget to leave a tip! We ordered chocolate chip, double chunk, pink velvet cake and mamas recipe so that we have a few options to compare (more like devour).....diet what diet!? Our order was up in no time and the box was so warm. Freshly baked warm cookies. Yum!! Got home and wanted these so badly that I almost forgot to take my Yelp pics lol. So far I've had the mamas recipe and it's heavenly!! Chocolate chip with peanut butter and sea salt. Tonight will be the chocolate chip! read more

Crumbl - Lutz - Bakeries Near Me - Lutz, Florida

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OK..I like a cookie like everyone else does BUT these are super overpriced cookies. Yes they are creative with the various types and "concoctions" that they make but in the end...to pay about $5.00 for a big cookie seems a little over the top and over-rated. Somehow Crumbl has created a hype and hysteria over their cookies but man oh man...they are a lot of money for a cookie. I'm cheap and that may be the biggest issue in the whole thing BUT the two we got were semi not cooked all the way (which may be part of Crumbl's deal) and just underwhelmed YET there was a line for my wife and I to order a couple different ones to try and so Crumbl is doing something right. read more

We always love our Crumbl cookies! Every. Single. Time!!! These cookies are out of this world! And each week there's new flavors. There are seasonal flavors depending on the holiday, as well. But my all time favorite is the sugar cookie. Those are the best! They also offer ice cream, which I'm ashamed to admit I haven't had yet. The amazing cookies are too much of a distraction for me!!! I forget about the ice cream every time. The staff at this location are just as amazing as the cookies! So friendly and eager to offer great customer service. There's several ways to get your cookies. You can go into the actual bakery to order at the counter or via the kiosk screens. You can order online and pick up and some locations offer delivery as well I believe. If ordering online, you pull up to the designated pick up parking spots and let them know via the app you've arrived. They'll bring it right out to you. Eat these cookies! You will not be disappointed. Ever! read more

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Yummy Yumny! The birthday cake cookie maybe my new favorite kind. It's so good, it's one of those cookies you can only eat a piece at a time. Lots of yummy frosting. read more

Crumbl - Lutz - Bakeries Near Me - Lutz, Florida

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Disappointed with Birthday Treat Policy at Crumbl Wesley Chapel My daughter's 13th birthday fell during a tournament weekend for TORHS (Roller Hockey Tournament Series) in Wesley Chapel. We were excited to celebrate with a free cookie from Crumbl, as advertised. Unfortunately, they wouldn't honor the birthday freebie because she didn't have it loaded on the app. We've been loyal customers at this location, and for a $4.49 cookie (plus tax), it felt unnecessary to turn away a customer, especially on a birthday. We were hoping for a fun treat between tournament games. While I understand promotions might have guidelines, a little flexibility for a birthday celebration would have gone a long way. Disappointed with this experience. read more

Yum! These cookie are VERY good. I love getting them for birthdays and special occasions. Now while these cookies are huge and delicious, they are pretty pricy and are more for special occasions than just a treat on a random day. The inside of the restaurant is nice, but I don't believe you can actually eat inside the store I think you have to bring it home. Overall really good cookies that make good treats for special occasions. read more

Crumbl Cookies is new kid in the block. It got a lot of attention. At least there is some line there. If you want to jump the line, just order from kiosk. There 8 stores in Florida. This is the first in Tampa Bay Area. The cookie selection is simple. The flavor did change time to time. We got the peaches N' cream and milk chocolate chip. Both cookies are good. The peaches N' cream is serve chill. The cream is very good. The milk chocolate chip serve warm. It is also good when you eat it at parking lot. Please remember there are two types of serving cookie. Chill or warm. You might want to know. The smaller cookie only for catering menu. Mostly the sugar cookie. They do have cream and drink if you like. read more

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Amazing cookies! Always delicious and huge! Big enough to share. Variety to chose from. Not your average cookie.

I feel like the cookie monster- first I was disappointed that they only had 6 flavors at a time (they change them every week) and then I was excited about trying all of them. I knew I wanted one of each to try, I had plotted ahead of time to cut each cookie into quarters. I was going back and forth on how many to buy. Once there- with my sister next to me- she says, how about we get the party box? Done- I was already contemplating whether to get the 6 pack or 12 pack. A Party Pack is 12. Twelve cookies- you'd think, no problem- there are 3 adults, one teenager and one 5 year old. We can handle a dozen cookies.... HA! No~ I was wrong. After getting back to my sisters I did cut them all up and My 5 year old niece refused cookies (what the heck?) and everyone else proceeded to eat 2 pieces- the equivalent of half of a cookie and that was it- we were full. So I originally tried the Twix (my favorite) and the smores- darn delicious. Dean tried the cake batter (so far his favorite) and the twix. My sister went in for the PB&J and was in cookie heaven & then tried the smores and wished she had eaten another piece of the PB&J. And my teenage niece tried the smores- she loved best and the twix- which she also enjoyed. Right before bed my sis took a nibble of both the twix and the sugar cookie and loved the sugar cookie. So I took a nibble off her leftover piece of the sugar cookie and with the almond icing- it was delicious. Funny enough- we debated back and forth, post buying, about how we should have only got the specialty cookies. The Chocolate Chip and the Sugar are always on the menu and then we loved the sugar cookie! I may have eaten sugar cookie for breakfast, and tried the cake batter (not my favorite- Dean can have it). Chocolate chip wasn't anything special for me. The PB&J was too rich for me- but my sister LOVED it and claimed it. I think I will be stopping in on every family visit for sure! They have rewards too!!! And ice cream- my sister bought the 4 pack of all the flavors, but I honestly haven't tried it yet. read more

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Crumbl cookies is amazing. At first, I think why buy cookies out. I can make them, right. Well something about these cookies. They r huge, flavorful, and oh so soft. My faves were the German chocolate cake and then the raspberry cheesecake. I've tried the key lime pie as well. I ordered a box of four for a friend and it comes in such a pretty box. Love these cookies and always happy to check their fb and Instagram to see what their special and seasonal flavors are! read more

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Super late post. Not sure if it was just this location but it was our first time coming here and it was not a great experience. Social media created such a buzz that I was excited and so was my daughter. However it was disappointment all around. I think my daughter was more excited than I was, we walked in, and I'm not even sure we were greeted so that probably led to the confusion of how to order and how the rest of our experience went. There was a girl at the counter so we ended up walking up. We were confused because we came in for a specific flavor not realizing they have a rotating menu of some sort. Then there was a platter in front of her and with no names so it's like you have to guess what they were. Any normal person would have been able to tell that we had no idea and that it was our first time. I really thought she was going to explain the cookie flavors at least a little bit to us but no, I had to ask about each one. Then she made it seem like we had to order from the computer thing that we first passed coming in, which I think that had the flavors listed on it and could have saved us some time. Then another family came in after us and ordered directly from her. Whatever, at that point I was over it. Overall I wasn't wowed with the selection for the day but my daughter was not going to let me leave without buying some. We picked the 4 pack and for the price of them, they really weren't that good. They tasted like regular cookies. We ended up with chocolate chip, pop tart looking one, fruity pebbles, and pumpkin pie. The pumpkin pie one was warm and the only one that tasted really good. The fruity pebble one tasted like stale cereal, so gross, that one never again. To each their own. I think I will try them again when the peanut butter flavors are available. But I'm in no hurry. read more

Crumbl - Lutz - First time in this place, my daughter is excited but it will turn into disappointment. - Bakeries Near Me - Lutz, Florida

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So good and really tasty for the kids I think this place is a gold mine. It can be expensive but you never feel like it isn't worth it read more

Crumbl - Lutz - Bakeries Near Me - Lutz, Florida

In the words Cookie Monster, "C is for Cookie, that's good enough for me!" Crumbl Cookies are serving up some big cookies in the Wesley Chapel/Lutz area. You can get a single, 4-pk, or party of 12 served in this cute pink packaging. Four of their cookies will be in rotation but the sugar cookie and chocolate chip will always be available. November 5th 2020 is their grand opening! Friday 6th November you get a free cookie!!!! Service is smooth, lots of areas to order. The atmosphere is bright and inviting. They have a display of the actual cookies. They look exactly as ordered too. So no, "what I asked for and what I actual got!" Yay! The pumpkin cookie was not available at the time but I'm hoping to come back and try it! Ps: Say hi to Rich! read more

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Thank you for helping me surprise my cousin and make her day a little sweeter. Ordering from the app was easy and delivery was flawless. read more

Crumbl - Lutz - Bakeries Near Me - Lutz, Florida

Absolutely LOVE these cookies, I was so surprised at how amazing these cookies were!! They're not too thin and not overly thick. They are baked perfectly so you still get that soft texture without it being undercooked and doughy. They feature different cookies as well, personal favorite is the plain ol chocolate chip. The interior is beautiful, simple, and veryyyy clean. Definitely recommend this place 10/10 read more

Crumbl - Lutz - Fresh cookies - Bakeries Near Me - Lutz, Florida

I am OBSESSED! Every week I am excited to see what new flavors they have and I am never disappointed. This week was my birthday so we decided to try all the flavors and like always - they were delicious. They had a birthday cake one that was tasted like a gourmet version of the frosted sugar cookies from publix and it was my absolute favorite one I've tried so far. I can't wait to come back and see what new flavors they have in the weeks to come! I also always order curbside pick up and the service is so fast. Once you press "here" on the app it takes not even two minutes for them to bring them out. So convenient! Love it! read more

Crumbl - Lutz - Cookies of the week 7/3-7/9. - Bakeries Near Me - Lutz, Florida

Every week we wait for the line up. If there's 2-3 flavors that we want to try, we head over. It's a great marketing strategy to change it weekly. It's fun and it appeals to many at different times. read more

Crumbl - Lutz - Coconut cake, sea salt toffee, macadamia nut, and sugar (shark) - Bakeries Near Me - Lutz, Florida

Delicious cookies! I love the rotation of flavors. There is always something new to try. Fast service and friendly staff. read more

Crumbl - Lutz - Peppermint Brownie Cookie - Bakeries Near Me - Lutz, Florida

I've heard so much hype about this place, and have driven past several times and it always had a line out front. When I stopped by today, it was completely empty so I decided to go in and get some cookies. I've tasted a few in the past and they were pretty good...really big, very sweet cookies with unique names and flavors. Four giant cookies will set you back about $14.00 and about 2600 calories. Personally, I think that's a little pricey for cookies and I wouldn't invest in them very often, the return just doesn't seem that good. Maybe if I encountered a cookie that I couldn't live without, I might have to visit more often, but I heard they change out the options on a weekly basis. read more

Service is always quick and friendly. Staff is helpful with all my questions. Food is always fantastic. read more