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It took around 8 minutes for someone to acknowledge my daughter and i. We stood there awkwardly while the two employees had their backs towards us. No Hi, No nothing. The girl looked at us then kept scooping dough. The guy sluggishly walked around making one cookie. We were the only ones there so it was odd that it took over 10 minutes to get one cookie. I worked in customer service. Never have your back towards the customer. Say Hi within 30 seconds. If there's an order- stop scooping dough and make the one cookie. Say thank you then resume scooping dough facing customers.
Obviously there's a hype about cookies and this place doesn't fall short. The seasonal and limited flavors along with the staple permanent options makes it fun and interesting. It's self order for the most part, and staff is there to help always. quiet and efficiently run. not blown away by any means but they are decadent and moth watering.
First time trying one of their jumbo chocolate chip cookies. Doc and I planned to be good food wise during my visit with her but I am a bad influence cuz I sad we can split it. Just before that I said also a baklava from the Kebob Shop next door. The cookie was hefty and its circumference fit the entire cute sized pink box. I like crispy cookies, this one was more on the chewy side. I like the taste of Mrs. Barry's in Kona and homemade Toll House cookie recipe more. I'm glad I had the chance to try it. They have branches popping up all over. Thanks for treating, Doc.
Couldn't try their previous dubai chocolate release so had to come by this week to try! It's actually my first time here but the ordering was easy and the workers are also fast and friendly as well. I enjoyed the Dubai chocolate cookie! It's a cheesecake so you can definitely taste the cheesecake (which I liked)
Nice indulgent treat. I got their frozen hot chocolate today and it was tasty! Like a brownie with some cream frosting on top - delicious! For $5 a cookie, it might not be the most bang for your buck but they really do pack in the calories. There are 2 self-order kiosks so not much of a wait. Plenty of parking in the lot.
Fast service on a busy Saturday night. They have you order on tablets but there was someone working in their open kitchen that could help us if we ran into issues. We tried the regular chocolate chip cookie. Honestly, these style of cookies are not my favorite. Veryyyyy sweet and the cookie is more of a dough texture. So if you like that you'd probably like these too. We were surprised to see it also had nice flecks of salt on top which helped balance the sweetness.
i'll be so fr i don't even like crumbl very much (their stuff is usually too sweet for me) but lemme tell you this place has AMAZING customer service!! we ordered one dessert to share and it was handed to us immediately after we purchased on the kiosk. and the worker was so sweet to us, he gave us a second dessert for free!! so nice of him, we left so happy. definitely check out this spot if you either already love crumbl or want to try it for the first time :)
Absolutely delish! I had a sweet surprise when my vendor was so nice and brought me a box of Crumbl cookies! This was my very first Crumbl cookie ever, so I didn't know when to expect with the large box! Inside the long pink box were 4 large thick cookies (from left to right in my pictures) Oreo, Chocolate chip, Classic pink sugar and Key Lime Pie. The very first cookie I decided to try was the Key Lime pie, never really had actually eaten a Key Lime pie before, but I was completely blown away with how delicious it was and also pie like it was in a form of a cookie! The next one I tried was Oreo. It was super rich, soft and chewy on the inside with a slight crisp edge. Super yummy! The last one I tried was the chocolate chip. It was classic, good, nothing extra special, my hubs loved this one the most. I didn't try the sugar cookie, I was nice and shared my cookies with my coworkers! Maybe I shouldn't have and kept them all to myself! :) Crumbl cookies is nowhere close to me and I'm glad cause I'm sure I would want to try a new cookie each week with their weekly changing menu! So dangerous!!! Loved everything about them! Can't wait to get more!!!
Was in the area for lunch and decided to check what Crumbl's cookie menu was for the week. The mystery cookie was exactly what I wanted. It was their dirt cake cookie. As with other locations, love how they have an open kitchen concept and it's cool to see them making the cookies. What I love about this location is that everyone is super nice and they actually look at you when they greet you. The cookies are made consistently here as with their other locations and makes a great treat. They're located next to Poki 1/2 and kebab shop.
Located next to the trolley station, this place is your diet's worst enemy. After dinner, what's the harm in getting a cookie for your sweet tooth? We'll this cookie is not for the light hearted. It's an absolute unit. You think to yourself, I'll just eat two bites. After five minutes, you've eaten the whole thing. If you are on a strict diet, avoid this place at all costs. It'll suck you in making you want to go back again and again.
19 days ago
5 months ago
Business owner information
Alex S.
We look forward to serving you more delicious moments! ❤️
13 days ago
It took around 8 minutes for someone to acknowledge my daughter and i. We stood there awkwardly while the two employees had their backs towards us. No Hi, No nothing. The girl looked at us then kept scooping dough. The guy sluggishly walked around making one cookie. We were the only ones there so it was odd that it took over 10 minutes to get one cookie. I worked in customer service. Never have your back towards the customer. Say Hi within 30 seconds. If there's an order- stop scooping dough and make the one cookie. Say thank you then resume scooping dough facing customers. read more
Obviously there's a hype about cookies and this place doesn't fall short. The seasonal and limited flavors along with the staple permanent options makes it fun and interesting. It's self order for the most part, and staff is there to help always. quiet and efficiently run. not blown away by any means but they are decadent and moth watering. read more
4 hours ago
First time trying one of their jumbo chocolate chip cookies. Doc and I planned to be good food wise during my visit with her but I am a bad influence cuz I sad we can split it. Just before that I said also a baklava from the Kebob Shop next door. The cookie was hefty and its circumference fit the entire cute sized pink box. I like crispy cookies, this one was more on the chewy side. I like the taste of Mrs. Barry's in Kona and homemade Toll House cookie recipe more. I'm glad I had the chance to try it. They have branches popping up all over. Thanks for treating, Doc. read more
Business owner information
Alex S.
We appreciate your review! ❤️ Everyone has different tastes, and we…
Couldn't try their previous dubai chocolate release so had to come by this week to try! It's actually my first time here but the ordering was easy and the workers are also fast and friendly as well. I enjoyed the Dubai chocolate cookie! It's a cheesecake so you can definitely taste the cheesecake (which I liked) read more
Business owner information
Alex S.
We appreciate your support! ⭐️ Hope your next dessert run is just as…
19 days ago
Nice indulgent treat. I got their frozen hot chocolate today and it was tasty! Like a brownie with some cream frosting on top - delicious! For $5 a cookie, it might not be the most bang for your buck but they really do pack in the calories. There are 2 self-order kiosks so not much of a wait. Plenty of parking in the lot. read more
2 years ago
Fast service on a busy Saturday night. They have you order on tablets but there was someone working in their open kitchen that could help us if we ran into issues. We tried the regular chocolate chip cookie. Honestly, these style of cookies are not my favorite. Veryyyyy sweet and the cookie is more of a dough texture. So if you like that you'd probably like these too. We were surprised to see it also had nice flecks of salt on top which helped balance the sweetness. read more
8 months ago
Business owner information
Alex S.
Thank you so much for recognizing our crew’s hard work! ❤️ We’re…
8 months ago
Business owner information
Alex S.
Your support means the world to us and we can't wait to create more…
10 months ago
i'll be so fr i don't even like crumbl very much (their stuff is usually too sweet for me) but lemme tell you this place has AMAZING customer service!! we ordered one dessert to share and it was handed to us immediately after we purchased on the kiosk. and the worker was so sweet to us, he gave us a second dessert for free!! so nice of him, we left so happy. definitely check out this spot if you either already love crumbl or want to try it for the first time :) read more
9 months ago
Business owner information
Alex S.
❤️ Although we love our desserts, we understand that tastes can vary.…
4 years ago
Absolutely delish! I had a sweet surprise when my vendor was so nice and brought me a box of Crumbl cookies! This was my very first Crumbl cookie ever, so I didn't know when to expect with the large box! Inside the long pink box were 4 large thick cookies (from left to right in my pictures) Oreo, Chocolate chip, Classic pink sugar and Key Lime Pie. The very first cookie I decided to try was the Key Lime pie, never really had actually eaten a Key Lime pie before, but I was completely blown away with how delicious it was and also pie like it was in a form of a cookie! The next one I tried was Oreo. It was super rich, soft and chewy on the inside with a slight crisp edge. Super yummy! The last one I tried was the chocolate chip. It was classic, good, nothing extra special, my hubs loved this one the most. I didn't try the sugar cookie, I was nice and shared my cookies with my coworkers! Maybe I shouldn't have and kept them all to myself! :) Crumbl cookies is nowhere close to me and I'm glad cause I'm sure I would want to try a new cookie each week with their weekly changing menu! So dangerous!!! Loved everything about them! Can't wait to get more!!! read more
11 months ago
6 months ago
Business owner information
Alex S.
We look forward to serving you more delicious moments! ❤️
Was in the area for lunch and decided to check what Crumbl's cookie menu was for the week. The mystery cookie was exactly what I wanted. It was their dirt cake cookie. As with other locations, love how they have an open kitchen concept and it's cool to see them making the cookies. What I love about this location is that everyone is super nice and they actually look at you when they greet you. The cookies are made consistently here as with their other locations and makes a great treat. They're located next to Poki 1/2 and kebab shop. read more
Located next to the trolley station, this place is your diet's worst enemy. After dinner, what's the harm in getting a cookie for your sweet tooth? We'll this cookie is not for the light hearted. It's an absolute unit. You think to yourself, I'll just eat two bites. After five minutes, you've eaten the whole thing. If you are on a strict diet, avoid this place at all costs. It'll suck you in making you want to go back again and again. read more
We were next door eating and my hubby's friend kept telling him how this was his fave cooke place. I told him, well, here's your chance to try it! I let hubby choose and we got the peanut butter. It literally was taken straight from the oven! Nothing like a fresh baked cookie! There was actual peanut butter in the middle! So good! Definitely a must try! read more
1 year ago
Business owner information
Alex S.
We’re so sorry to hear this wasn’t the experience you were hoping…
I've heard both hype and hate for Crumbl so I wanted to try them for myself. I think that the cookies are definitely overhyped, but pretty solid nonetheless. I don't really see myself craving them though. I love the design of the store and the cookies, they are unlike any I've seen anywhere else. I decided to try the everything bagel cookie, which had a THICC cream cheese swirl on top. It was kind of funny that when my cookie was brought out, the server presented it to me like a cut of wagyu for inspection. What would I say besides "looks good"? The cookie itself was wonderful. I loved the sweet and savory combination as well as the dense, soft texture. I really hated the frosting though. Not only did it solidify and made the cookie difficult to eat, it was literally pure cream cheese, no sweetener. The frosting pushed the cookie too far into savory territory for me, and I wish that it had been more of a whipped, sweetened cream cheese frosting instead. A friend of mine got the classic chocolate chunk cookie and it was way too sweet for her. At about $5 a pop, these are really large cookies, but it feels kind of unsatisfying to eat just a piece of it. At the same time, they are too large and rich to finish in one sitting. I would say they are kind of awkward, size and price-wise. I could see myself popping in to Crumbl to check out their rotating flavors (Crumbl stores have been popping up like mosquitoes in summer recently) but I'm definitely not a Crumbl convert. read more
2 years ago
Crumbl Cookies recently opened in La Jolla. It is in the Ralph's and Trader Joe's shopping center but on the back side by the Trolley. I didn't even know there was a whole back side in the shopping center. We visited on Sunday 6/17. Tried a bunch of different flavors: - Chocolate Chip - Frosted Strawberry Pop Tarts - Chocolate Toffee Cake - Double Fudge Brownie According to their website, Crumbl Cookie started in 2 cousins in 2017 with a goal to create the World's Best Chocolate Chip Cookie. They have a weekly rotating menu! #CookieLoversEnterHere #ENJOY read more
Came here for their grand opening and they were giving out their classic chocolate chip for free. There was a lineup but it moved quickly. To my surprise the cookie was huge, the size of my palm. It was also freshly baked and warm with visible chocolate chunks. It was soft on the inside with a nice crunch on the outside, baked to perfection! It wasn't overly sweet but still good. Their prices are not so bad, it's like the same price as a donut or coffee at Starbucks. The service was fast and friendly. Free parking is available in the plaza. Update: I came back on another day to purchase their cookies and again the cookies were nice and warm! I'm hooked on these cookies! read more
After months of waiting, we finally have another Crumbl location in San Diego and this is a big upgrade to the Point Loma only because the parking situation is way better here. These gourmet cookies are not cheap but they're huge and unique. With a rotating weekly lineup, they'll always have something different. Most of their cookies use a lot of butter though so if you want to be health conscious, these might be a bit too much. At the shop, you can either order through their kiosk or in person. There's a loyalty rewards program too! When they bring out the cookies, they give you a moment to inspect and ask if everything looks fine. I'm guessing if it looks defected to you, they'll switch it on the spot. During this visit, we got the Lemon Cupcake and Frosted Strawberry Pop-Tarts. I thought the frosted part of the pop-tart cookie was too gooey and it got stuck on the roof of my mouth. The lemon frosting was way lighter and I def liked it more. Will be back, hopefully they'll have their sugar cookie back soon! read more
9 months ago
Business owner information
Alex S.
Thanks for your sweet review! ⭐️ We’re so glad you enjoyed your…
nahhh bro i ordered the tres leches cake and omfg am i pleasantly surprised. that shi was actually superb bro. like wtf. amazing soft snd moist cake like that shi was just omfg indescribable. bro and i thought this shi was gonna be like ultra mega sweet but nah! its at the equilibrium amount of sugar!! like nah this shi fr hit the spot. yall needa try this tres leches cake when it comes back read more
1 year ago
This was my first time having Crumbl cookies and they're so good! My cookies even came out warm! I got brownie batter and classic chocolate chip! They were pricey for just a cookie at $5 each but it's good for a special treat! I like how the menu rotates each week so there are different options. My favorite was the chocolate chip and I would probably just get that every time. There was no one in the store when I came in around 4pm on a weekday. Not sure if they're slow right now since they just opened. read more
1 year ago
3 years ago
I happened upon this place while visiting La Jolla. It didn't seem like much in respect to size and cookie options. But what they did have was deeelish! My fave is chocolate chip. It was thick, soft, warm and all around wonderful. Best of all was the service. The person at the counter was super friendly and fun. I recommend giving this place a try. read more
11 months ago
1 year ago
1 year ago
Business owner information
Alex S.
Thanks a bunch for your positive words! Looking forward to serving…
3 years ago
Do not be fooled! These cookies are listed as having around 200 calories, but each cookie is four servings, making each cookie as having a whopping 800 or so calories! Are these cookies worth the calories, along with the $5 price tag? Out of the six flavors, the Milk Chocolate Chip and the Strawberry Cheesecake are somewhat worth it. All the flavors, however, suffer from being one-dimensional: so cloyingly sweet and rich that it overpowers the rest of the flavors. The texture is perfect though: The top is slightly toasted while the inside is soft and moist. What the cookies excel in, however, is in the presentation. Millennials are image-conscious, and this includes their Instagram--or Yelp--worthy food. Crumbl knows its target demographic, even if their flavors disappoint. The best cookies were from Urban Plates. That is in past tense because something must have recently changed because their cookies no longer taste the same for worse. I suppose that means that Crumbl--and Batch & Box--reign supreme (for now), but that isn't saying much with mediocre competition. Maybe I'll settle with the $2 bag of Oreos--or if I really want to treat myself, Biscoff cookies--from the Ralphs around the corner. read more
2 years ago
The store was so minimalistic and clean with very fast service. I was served my cookie under a minute after putting my order into the self-ordering kiosk. Delicious cookie, although too sweet, but in moderation would be perfect. read more
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More info about Crumbl - La Jolla
8657 Villa La Jolla Dr
Ste 107
La Jolla, CA 92037
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(858) 401-6914
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http://crumblcookies.com
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Can I order cookies online for pickup without having to use a QR code or download the app?
Yes, you would call it in. I've done this several times for catering orders
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9 reviews that are not currently recommended
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