got the cookies pretty fast definitely recommend. customer service was really nice about explaining each cookies on how it changes every week. read more

Ambiance Clean and bright! Enjoy watching the crew behind the glass as they box up cookies! Service Enjoyable and friendly staff that are attentive and helpful. Food Best Cookies ever!! read more

Wait time is ridiculous. Every time we've ordered not once has anything been ready for us in a timely manner. Last week, ZERO LINE, 3 people working, app said my cookies were ready, go to pick it up and they took 18 minutes of my son standing there waiting (WITH NO ONE IN LINE). This is a regular occurrence at this Crumbl we've noticed. The other locations does not have this problem. read more

I gotta say the calories for each cookie is outrageous but the cookies are pretty good. Decided to try s'mores and it was absolutely delicious. I was gonna be reckless and taste all the flavors order in our potluck but when eating crumbl we all know we have to control lol read more

Crumbl - Kapolei - Bakeries Near Me - Kapolei, Hawaii

Whether it's celebrating a milestone, saying thank you, or just because. Crumbl has quickly become my favorite way to gift. It's the perfect little treat to show someone you're thinking about them. I love that they come beautifully packaged in their signature pink box, so there's no need for extra wrapping, it's already gift-ready. I'm a big believer in spoiling the people I care about, and lately, Crumbl has been my favorite way to do it. read more

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Terrible customer service!!! Not pleasant!!! Grouchy!!! I felt like walking out!!! I mentioned to the employee that I didn't know the ordering procedures. The employee wasn't helpful at all in explaining the procedures. Hopefully she's NOT there 'IF' I decide to return. read more

They advertise a pink sugar cookie but it's actually a shortbread cookie. The icing has so much almond flavor it's too much it's nasty. Crumbl has really gone downhill. The sugar cookie used to be so good, it's a real bummer. read more

11/6/25 Awesome kind gesture giving free cookies to brighten people's day during this stressful time. We were greeted upon entering, before ordering and were thanked when we left. Great customer service from the 2 guys on the cashier counter. Space is clean and bright. Their app is very convenient and so is the order board like how Starbucks has. I didn't realize they had a mini size option. This is a great way to sample different treats. I got the fidget brownie, pumpkin spice square and NY style cheesecake. Everything was DELISH!! You order 3 treats for $11.50 Parking is a little hard to find since it's located in the same lot with Island Vintage coffee, Genki sushi, a brew/pub and yoga place. But if you're in the area, stop by for some sweet treats! read more

Crumbl - Kapolei - 11/6/25 love the option for mini sizes - Bakeries Near Me - Kapolei, Hawaii

Crumbl is a great little stop for a sweet treat if you are in the area. First off, the design of the store is what got me hooked. It's so white, clean, and minimalistic. It is pretty unusual for Hawaii and it just calms me down. Sometimes I'll grab a box after dinner nearby. Ordering is super easy with their touch screens (perfect for introverts or anybody who don't feel like small talk). You pick what you want and then you can watch the cookies being boxed right in front of you. They're always warm and fresh from the oven. Staff is also really nice and efficient. I usually get the 3 cookies pack. It is a bit pricey ($10 for 3 cookies) but not something I buy everyday, so... My favorite flavor was the salted caramel but their menu changes. All in all, delicious cookies, fun design, and a smooth ordering process. Definitely worth a visit when you're in the area! read more

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This was my first ever Crumbl experience, and I personally think it's a bit overhyped. [Location] The Kapolei location is pretty spacious and clean. Plenty of green parking spots. No restroom from what I observed. I believe this location is fairly new! [Food] I ordered 3 mini cookies for about $11. I chose the cinnamon roll, wedding cake and peanut butter cookies. The Reese's one did not skimpy on the chocolate or peanut butter. Super decadent. The wedding cake one was more simple. i enjoyed the crunchy pearl sprinkles on top. The cinnamon roll one was my favorite, though I wish there was more cinnamon. The base cookie itself was more or less the same--a classic sugar cookie. More buttery than sugary, though still very sweet for me! [Customer Service] I ordered using the touch screen kiosk, but the employee who checked my order with me was nice. Overall, it is worth a try but I'm not ready to return anytime soon. It's a bit pricey for what it is, and I'm not the biggest fan of sugary sweets. read more

Crumbl - Kapolei - Cinnamon Roll/Wedding Cake/Reese's (Mini 3-Pack) - Bakeries Near Me - Kapolei, Hawaii

Placed an online order, ended up waiting 20 minutes in the store before canceling it. Workers had no sense of urgency. They argued over the quality of their products in front of the customers. There was nothing resembling a line in the store, just a bunch of people crowding around to get their order. It wasn't even busy, but lack of work being done made it so. read more

Amazing 10/10 everything , the customer service is always so good. The cookies are creative and amazing.

Key Lime Pie Cookie: This cookie tasted absolutely divine. Squeezed lime over the cream. Able to taste sweet, sour, tart. This cookie was evenly baked with every bite. Iced Oatmeal Cookie: Every inch was evenly baked. Truly represented taste of oatmeal. Thin layer of icing complemented the cookie. Tres Leches Cake: Only had tres leches around the edges. Not consistent throughout the cake. Frosting with sprinkled cinnamon was yummy. I threw away half of the cake because the center tasted dry. Customer service needs help and improvement. Four employees can be seen through the plexiglass all wearing gloves. Two of the four in their own world, conversing with sarcasm, while focused on their tasks. Young female cashier said hi, didn't ask how I'd like my receipt, didn't provide a receipt (thank goodness I can track expense immediately), didn't offer or ask if I needed a utensil for tres leches cake. One of the employees packed my order in individual boxes. I guess better for the cookie/pie/cake so it doesn't bump into other sweets. I noticed only a roll of paper towel available on the counter. No signage indicating utensils available upon request. I asked, "May I please have a utensil for tres leches cake?" She gave me an individually wrapped fork. I'm not in a hurry to return. read more

Crumbl - Kapolei - Tres Leches Cake, Iced Oatmeal Cookie, Key Lime Pie Cookie - Bakeries Near Me - Kapolei, Hawaii

I love Crumbl Cookies! But lately the Kapolei Location has been very slow. I always order 'curbside pick up' because I have a newborn baby, so it's much easier for me to order that way. When they first opened, they were very fast and efficient but sadly the past 4 months I've been ordering, they take 15-30 minutes just to bring out my order. I completely understand that they can be busy but the store was empty most of the time I come. I know making the cookies can be overwhelming as well. I ordered another curbside order yesterday and they took 27 minutes. The girl who came out to give me my cookie was very apologetic which was sweet of her but it does get stressful for me because my baby was crying a lot and inpatient and I had other places to go. I just think they need more staff. Other than that, their cookies and cakes are delicious! I also notice they are always sold out on a lot of cookies each week which kinda sucks because I get excited to try new flavors but unable to. read more

Crumbl - Kapolei - Strawberry Roll - Bakeries Near Me - Kapolei, Hawaii

The staff was good however this product is not a good value! I got three mini cookies for $12! No bueno. I'd rather shop at Cookie Corner.

We got the mini cookies and it was pretty good! Some of the cookies were a bit sweet for my tasting, but the quality of the cookie was definitely really good! The employees all looked so tired, but one of them actually tried to be nice to us, so we really appreciate it! Service was also really fast considering it was really packed! I would definitely come back for their normal chocolate chip cookie, because I think that's definitely the best one! read more

Crumbl - Kapolei - Bakeries Near Me - Kapolei, Hawaii

Love Crumbl. Order ahead and just walk in no wait! Kapolei employees are so sweet always working hard.

The cookies are amazing! Yummiest! The service was great and the workers were most helpful!

SOOOOOOOO MANY COOKIES TO DECIDE FROM BUT THEYRE ALLLLL SOOOOO GOOOD :') It was only my second time going there but boy, did their chocolate chip cookies and peanut butter cookies slap! Don't even get me started on how they change their weekly flavors and thank GOD i came in to see they had a deep fried stuffed oreo cookie! OMGGGGG YUMMMMM! THEY EVEN HAVE DUBAI CHEESECAKE COOKIES! guys, run! don't walk but run to you closest crumbl! more specifically if you want to be greeted the by the nicest staff, then go check out the cute little shop at Kapolei! ITS SOOOO CHILL AND SO PRETTY TO WALK IN BC OF ALL THE COLORS :) read more

Amazing cookies every time! Thank you for existing! It's truly a treat to have this bakery around!

My girls and I came here after lunch at Genki and to undo the dental cleaning my 5 year old received prior. I don't mean to be harsh on this review, but when it comes down to price:value ratio- Crumbl just doesn't make the cut in my VERY personal opinion. My children thought differently, for the record. I know that it is a famous chain that is definitely a novelty here, but the "gourmet cookies" are just TOO... gourmet? They're raw and wet, too sweet and very expensive. We opted to try the mint chocolate chip ice cream cookie, a strawberry cream cookie, chocolate chip cookie and an m&m cookie. All were excessively sweet, the fancier ones were undercooked and the classic chocolate chip was absolutely mediocre. Presentation was beautiful, of course. Love the pink box and the fancy decoration, but it just wasn't 'wow' flavor-wise. The staff was polite and friendly at the Kapolei location. I just don't know if the product is tempting enough to return for seconds. read more

Crumbl - Kapolei - Bakeries Near Me - Kapolei, Hawaii

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They have amazing and unique flavors every week. Customer service is always positive friendly and welcoming. When you walk in the store you feel like you're in sweet candy land!! read more

Great service always nice workers who greet you and also if it's your first time they will help you pick what is best for you

I really like this place 10/10 recommend trying. Every cookie lover should go here! The service is really good and the workers there are really nice. read more

Quality Service, friendly staff, and the cleanliness of the store. Besides the smell; total bonus lol

I love the concept of Crumbl Cookies and how the menu changes every week. This week, I got their Smores cookie, and it was delicious. The quality of the cookie is great, and their service is always so quick. The workers are always HUSTLING. I love to see that! My only concern is the flies. There were a few flies around the shop near the cookie dough. It was a bit unsanitary. Corporate/management should invest in those fly fans to get rid of flies. Other than that, amazing job. read more

Crumbl - Kapolei - Smores Cookie - Bakeries Near Me - Kapolei, Hawaii

For as much people say this is overrated I am surprised at the amount of 4-5s they got... I always heard this place in the realm or better than sprinkles (iykyk) so it was a non negotiable to try it and I never did in the mainland so when I heard they were coming to the rock I was like no excuse now to not. I got a cookie and a cake: 1 strawberry cookie and a lemon key lime cake thing I forget the name. For the price ($5) I was pleasantly surprised at how big and thick the stuff was like all the spoons and knives were struggling and most cracked against them. Taste from the icing to the main offering was super clean yet quite flavorful and the real fruit was a nice touch. I'd definitely say this is more of a treat than a daily thing like sprinkles but this place deserves its flowers and I definitely think now they were just gatekeeping this place read more

Cookie So Good, This is where to go after a satisfying savory meal. Get your sweets a Crumbl Cookie. On this particular visit, I had the chocolate cookie. The cookies are moist and not at all dry. All the workers are nice and great you as you come in. The shop is small. But, it pumps people through. I gotta go back and try the other flavors. read more

Crumbl - Kapolei - Chocolate Milkshake Cookie - Bakeries Near Me - Kapolei, Hawaii

Don't get me wrong ...the cookies are delicious, especially the chocolate chip. But the experience we had at the Kapolei location this past Saturday (Oct 4) was really disappointing. My little boy was so excited when we walked in. He's such a friendly kid and immediately started saying "Hi Nty" to the two workers behind the counter ...not once or twice, but over and over, full of excitement. They both looked at him but didn't say a single word back. No greeting, no smile, just silence. It wasn't even busy we were the only ones there, and they didn't seem overwhelmed or distracted. As a parent, it really broke my heart to see my son's happy energy fade because of that. Kids are a big part of Crumbl's charm they love the colors, the cookies, the whole experience. It just would've meant so much if the staff had simply acknowledged him. The cookies are great, but kindness and genuine customer service are what truly make people want to come back. He came out looking sad with his box. read more

Crumbl - Kapolei - Bakeries Near Me - Kapolei, Hawaii

Clean place easy access. For us, flavors are too sweet/strong. For sure people love this type of Service is quick ( when we went, only one person ahead) read more

Whenever I'm out on the west side doing errands, crumbl is a place I make sure to visit as a little souvenir to pick up going back to town lol. The quality of marketing, food, and service is just truly at a mass scale that no wonder expanded so quickly. The rotating flavors are so clever to keep the taste buds wanting more. read more

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Free cookie for my birthday? yes! download the app, create an account and add your birthday! you have a little over a month to use the birthday voucher in the app. I haven't been here since they first opened and they've worked out the kinks since my initial visit so i wanted to upgrade them to five stars. Great service, quick in and out and friendly employees. It's still not my favorite cookie because it's more like a brownie or scone texture for me but it still tastes good. I like that the Cookie menu changes every week. read more

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I did a mobile order just in case the delicious Dubai brownie sold out. I love this location! Thanks for making valentines super tasty. Service was also friendly. read more

Crumbl - Kapolei - Valentines line up - Bakeries Near Me - Kapolei, Hawaii

Waiting times and long lines are no longer. When they first opened, there were a lot of hype and long lines. I passed there a few times but opted not to wait. Having lunch next door, I noticed no lines. So after lunch, we ventured into Crunbl. There were no lines, no wait, and was greeted immediately. I was given a description of the cookies I was interested in. We ordered four different cookies. I tried the strawberry. The frosting, yes, it was like cake frosting was enjoyable, but the cookies itself were ok. I prefer crisp cookies. These were soft. The cookies were beautifully decorated. Bottom line Service Excellent Decorations Excellent.. Frosting Flavor Very Good Cookie Average ENJOY read more

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Ordered online & prepaid 6/21/26 to pick up the following day with their scheduled availability. Wasn't available due to not having cups. I drove there and took a few minutes before someone approached me. No one called to let me know it wasn't available. As upset as I was didn't make a big deal as at the end of the day I'm not getting it. Called daily and kept getting bad news. No courtesy call to let me know when it would be available. 6/24th app tells me it was picked up however store couldn't locate order. They finally had available 6/27th almost a week after. Not by someone calling me. I called them. Waiting 2hours along with other angry customers. Employees working under stress with customers watching. Also moving at such a slow pace. We did get an extra complimentary cup but NEVER AGAIN. It was chaos and a nightmare. It's a nice bright ambiance as you walk in. smelling all the sweets was amazing. read more

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I have been following Crumbl on social media ever since they opened here and I have to say, the hype is real! I've actually had Crumbl 3 times but, the first 2 times were gifted, this was my first time actually coming to the store myself. I must say, coming into the store vs ordering and picking up is a totally different experience! I loved that they not only that this week's cookies but last week's tooo! It's so hard to get the cookies you want to try when they change weekly. I was so excited to mix and match the current week's specials and last week's! The first time I tried Crumbl was for my birthday back in February and they had Key Lime Pie on that week's cookie line up. That was DELICIOUS!! Their pie cookies are the best! I'm not even a huge key lime pie person (my mom which is the person that ordered them! lol!), but it was just the right amount of sweet and sour, the base tasted like a soft graham cracker crust and it even had a slice of lime on top. The next time was the week of Mother's Day and they also had a really good line up that week! Mother's Recipe was soo good and packed with flavors of pb, oatmeal, and chocolate. They also had Lemon Cheesecake and Hazelnut Mudslide. Their cheesecake cookies are sooo good too! I personally love hazelnut so I really liked that cookie too! Most recently, I went into the store and picked the ones my hubby and I thought sounded good. We went in with every intention of getting a 4-pack but, when we saw there were 10 flavors to choose from, hubby was like we're getting a 6-pack. We decided on: Galaxy Brownie, Blueberry Muffin, Mallow Sandwich, Raspberry Cheesecake, PB ft Snickers, and Skillet Cookie. I wasn't sure about the Skillet Cookie one but the kind worker suggested. My favorite was the Mallow Sandwich. It was sooo good! I moist and soft Oreo cookie. It was still soft even after refrigerating. My second favorite was surprisingly the Skillet Cookie. I don't know how they did it but, the vanilla bean mousse somehow tasted kinda like whipped ice cream. It was sooo good! I'm still waiting for the PC location to open so I can get my Crumbl fix more often! Lmk if you know when it's opening! read more

Crumbl - Kapolei - Cookies available for today! So many options! - Bakeries Near Me - Kapolei, Hawaii

The dubai cake was delicious during the week of Valentines. Would recommend if you like chocolateand crunchiness. There was not a long line so service was quick. Friendly staff. read more

I was not a fan of Crumbl because their cookies have always been raw in the middle every time I've been here. But then they started selling minis and my experience has been so much better. They are located right next to Genki Sushi in Kapolei Commons which we frequent so it's nice to be able to go here right after for a small treat. Their flavors change weekly so I normally check the app to make sure there's something I would like before going in. You can either order at the register or at the self service kiosk. I love the minis because I can try different flavors without having a ton of waste plus they are fully cooked on the inside unlike the regular size cookies. My favorite from this week was definitely the lemon cheesecake! read more

Crumbl - Kapolei - Bakeries Near Me - Kapolei, Hawaii

Service is amazing, And cookies are amazing. I love the original chocolate chip cookie.

I first found out about this place from reading a review from Darlene R. who lives in Canada. We were writing each other about the cookies and she found out that they had a location on Oahu. I told her that I would try it out. A couple of months pass by and the bestie tells me about Crumbl Cookies. He actually goes there and was willing to take me. Thank you so much! It's located at Kapolei Commons and is right next door to Genki Sushi. The store is small, but it's bright and clean. They bake all the cookies in house. The cookies are huge, but for the price it should be. It was $4.98 for a single cookie, $16.23 for a box of four, $24.98 for a box of six or $42.48 for the Party Box of 12. I got the box of six with French Silk Pie, Snickerdoodle Cupcake, Cookie Butter Lava and Chocolate Peanut Butter Puffs. All four flavors were yummy. Yes, they were on the sweet side but they were so good. I usually like my cookies crunchy, but these were soft. However, calling it a cookie is deceiving. It's actually more of a cake in texture. My hubby and son loved it. They ate it all up, but I got to sample all four of the flavors. They rotate different flavors, so I have to go back and try the different ones. read more

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