I strongly recommend against using Bite Size 808. If I could give it 0 stars or negative stars I would.
I placed an order for 4 desserts (kulolo butter mochi, butter mochi, pumpkin crunch, and s'mores cookies) for my wedding and booked 6 months in advance because I wanted to support a local business and provide late-night snacks for our guests. I paid the required deposit upfront and expected communication to be straightforward given how far in advance the order was placed.
As the wedding approached, however, communication became extremely difficult. My wedding coordinator called, texted, and sent Instagram messages without receiving a response. I also reached out myself and did not hear back until about a week before the wedding through Instagram DMs. At that point, I paid the remaining balance.
Because my order was over $200, complimentary delivery was included. We agreed on a delivery window of 7:00-8:00 PM on the wedding day. Unfortunately, I was not informed that the order would be late until 7:34 PM, after the delivery window had already begun. Despite having my phone number, the notification was sent only by email, so neither I nor my coordinator saw it in real time. I was also told I would be updated when the order was on the way, but I never received that communication.
The desserts did not arrive until after 9:00 PM--more than an hour past the agreed delivery window. By then, the venue was closing and guests were leaving, so no one was able to enjoy the desserts we had purchased.
During an Instagram audio call with my wedding coordinator during the actual wedding, the explanation given was that the business "didn't know the order was for a wedding." Regardless, the issue was that the delivery arrived over an hour late and after the agreed delivery window.
What disappointed me most was how the situation was handled afterward. I sent an email explaining what happened and expressing my disappointment that our guests never got to enjoy the desserts because of the late delivery. I never received a response. I also sent an Instagram message to make sure the email had been seen and to request a discussion about what happened. The message was read, but I never received a reply.
At that point, it felt as though the issue was simply being ignored because payment had already been made. After this experience, I looked at Yelp reviews and found that other customers had also reported issues with late orders and pickups.
I chose this business because I wanted to support local, which makes this experience even more disappointing. The lack of communication, late delivery, and complete lack of response afterward demonstrated a level of unprofessionalism that I cannot overlook.
I did not want to leave a negative review, but after being repeatedly ignored, I feel obligated to share my experience so others can make an informed decision. read more