Walking in the door, you get the nice warm areoma of cooking dough. I had purchased cookies for a birthday party once before, but now I got an alert on the app to get a free treat. I couldn't get the gift to come up but I was able to discuss the situation with someone at the front They acknowledged there may be a problem with the App, but she honored the cookie anyway. It was all smiles from the people ordering or waiting. I got the brownie chocolate Galaxy cookie. So delicious read more

Love, love, love Crumbl. They have so many good flavors, but I always return to my favorite, the milk chocolate chip cookie. It's so convenient to be able to pop in and get a cookie whenever I get a craving. The cookie is always warm, gooey and delicious and best of all, I don't have to make it. I can't make a better cookie than they do anyway. read more

It was my son's birthday and we were in Ankeny for a soccer tournament. I asked what he wanted to do after the game, and he said he needed a Crumbl cookie in his life. Who am I to say no!? I haven't had a lot of these cookies in my life, but every encounter I've had thus far has been great. This is no exception! We shared a strawberry streusel cookie and it came out so soft and warm and just melted in your mouth! I love me some sweets, and I have to be careful in a place like this because I'll get way too fat eating the whole place up! Luckily I'm a frugal man, and I can't justify the price of too many of these overly delicious cookies, but they are far worth the price for a couple here and there! Great choice, kid! read more

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Not exactly my thing, but my teenage daughter loves this place. The cookies are decent, big, and they have a good selection to meet varied tastes across a large/multi-generational family. We've had great service at both the West Des Moines and Ankeny locations. Make sure you download and install their app. Free birthday cookie! And at about $4.50 a cookie that's a pretty good birthday deal... read more

Have heard so much hype around this business and have been waiting for a good week of flavors to drop before checking it out. Ordering online was easy and received my cookies in 5 minutes after arriving. The lobby was busy, but they had about 20 staff working. We tried Mint brownie, lucky charm marshmallow, sea salt toffee, and peanut butter cookies and cream. I loved the mint brownie - good texture and flavor! These cookies (especially chocolate chip) remind me of Hidden Acres cookies if you are familiar. They are pricey so this will be a rare treat but we look forward to coming back. read more

Crumbl - Ankeny - Bakeries Near Me - Ankeny, Iowa

Love the cookies, hate the customer support. When I go in store, not a single problem! The cookies are delicious and are always ready quickly! If I order from the website, my card gets declined, multiple times, placing holds on my account for several days. Not really an issue for me, but when I try to order $30 of cookies, and don't get the cookies, and Crumble puts a hold on my funds for $300 because their processing system doesn't execute the way it should is a bit annoying. I spend several days wondering if my funds will be returned or if I have to call corporate. I wouldn't even care if I actually got the cookies, but I never do. Eventually the money is put back in my account, but I never get the cookies and my bank account is shy several hundred dollars for a few days. I will only go in person from now on. Great cookies, terrible corporate management. read more

Cookies are always beautiful- Store was crazy busy and took a while to get my order.

Not a big assortment, but cookies are usually good. Staff is very friendly. It's easy to get to.

I'm a huge fan of Crumbl as a company. Their model is unique and it provides awesome opportunities for customers to satisfy a sweet tooth, give gifts, and/or celebrate! Unfortunately, it does seem as though the customer service has gone downhill at this particular location since it first opened. read more

I was SO excited to hear that we were getting a Crumbl in Ankeny. We knew the grand opening was Friday but they were open for business on Thursday already. I had been to another location, so I knew that you could either order through the app or order at a kiosk there. Between those standing inside and outside, there were probably about 50-60 people waiting I would guess. It was only about 5 minutes until we got to a kiosk to order and then we started waiting. We started hearing horror stories of those who ordered on the app. There were people who placed their orders that morning and the cookies still weren't ready. After about 45 minutes of waiting we asked to either know how long it would be or to just get a refund. They were able to get them out to us in about 5 minutes. We are glad we did the kiosk ordering because everyone who did the app ordering were having to wait so much longer. There were probably 30 employees working. While standing there, we realized a lot of these kids working were going very very slow and really just taking their time. We didn't see any sort of leader going around trying to speed things up and motivate anyone. There also definitely needed to be someone creating a better flow for the lines and ordering. I want to shout out the two men working the front, though. I felt bad they were having to deal with the madness head-on but they were amazing!! They were having fun, making everyone feel seen and noticed, and had the best attitude! I hope they stick around! After about an hour of waiting, we finally got our cookies and they were AMAZING! We will definitely be back! read more

Crumbl - Ankeny - Rolo Cookie served warm - Bakeries Near Me - Ankeny, Iowa

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Expensive cookies, but pretty good. Not a large selection of cookies to choose from. And some how my free birthday cookie disappeared when I ordered. I had to end up using my points for one of the cookies. read more

Good cookies, love the variety. Store shows that they make smaller cookies too but the app doesn't show how much they are or how to order them. Store also does not show pricing for the small cookies. read more

I was so excited to get our very own crumbl in Ankeny! I have never been before and was eager to try! I went to the soft launch which was still a two hour wait. But I was still greeted with still positive staff and delicious cookies once it was our turn. I am excited to keep my eyes out for new weekly flavors and will definitely be back! read more

Crumbl - Ankeny - Bakeries Near Me - Ankeny, Iowa

If you like to taste a flower and sugar and Instagram photos, this is the place for you and long lines for me. I think it's way overrated. My girlfriend likes it though I would pass play eat all those. Hit or miss but fresh is the way to go read more

Crumbl - Ankeny - Bakeries Near Me - Ankeny, Iowa

Been here 3 weeks in a row now! But have had it 4 times now! First week our friend brought us cookies and got us hooked! First time I personally ordered, I ordered a Dozen to be delivered. It was delivered 30mins prior to arrival time so that's always a good start! Shortly went back Friday afternoon 4PM and boy was the wait longgggggg First impression of the store front itself, seems small. Waited outside for 10 mins and finally made it inside. But since it was so crowded I wasn't sure where to order and what to do because everyone was just standing around waiting for their cookies Luckily the customer themselves were very nice and was able to direct me to one of the 3 ordering tablets they had so I had asked everyone else if they ordered and they replied yes so I walked up to the countertop and ordered my cookies. However it got awkward fast because I wasn't given a countdown, I wasn't given quite any direction and turned around and wasn't sure where to stand, while others whom had ordered online for pick up, showed up and had a pick up line number so they knew when their cookies were ready. So if you were not observant you won't know when it's your time to pick up the cookies or if the people before you got their cookies. Waited almost an hour and 45 mins in the cake batter blondie was sold out which that was one of the best flavors for the week, luckily they had just popped in a fresh pan so I didn't wait too much longer. Second time, I went on Monday noon time and it was around 20 min wait. Less crowded. Walked up to order. Had a worker there to place the order for me. I asked her how long it might be and she had a tablet of her own ready to answer my question so that was great! Overall, I would recommend the cookies, hands down really good. Just need a little customer direction or redirection. Have someone walking the crowds so everyone is informed read more

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Since you asked me to reach out via the http://crumblcookies.com/contacts I have been trying for almost a week and the page is broken... not sure who to contact as the site does not work... experience was just not good when I was there and I really don't want to re hash it on Yelp. Please contact me in a private message if you care to discuss. read more

Crumbl - Ankeny - Bakeries Near Me - Ankeny, Iowa

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Crumbl Cookies finally came to Ankeny! Chocolate Cake Cookie served warm is amazing! (January 2022) read more

Crumbl - Ankeny - Chocolate Cake Cookie - Bakeries Near Me - Ankeny, Iowa

Had to throw away a whole party box of crumbl cookies that my family purchased for Father's Day weekend. Several cookies in the box had two or more long strands of hair baked into the cookies. read more

These aren't just cookies, they are COOKIES!!! Incredibly and perfectly baked cookies in all colors and flavors. You will want to buy extra because you will be eating more than one in the car on the way home! read more

Cookies are great! I enjoyed watching the cookie be made, maybe people should wear a mask as well being around food and talking over it. I would have given a 5 star but they pronounced my name wrong. read more

Best cookies in the area! Great quality and you get a pretty big cookie for the price. Love the rotating menu.

We ordered for delivery and had a great experience. The cookies were super delicious (we tried cornbread, German chocolate cake, and blue monster), large, and beautiful. Compared to other cookie delivery places, I felt the price was pretty reasonable especially given how large the cookies are. It was great addition to date night and I would definitely order from them again! read more

Cookies are delicious! I get super excited to try different flavors. It's hard to pick just one favorite. Their chocolate chip cookie could use some work though. We get it every time, hoping it'll be better than the last.. I would definitely recommend to try their cookies!! Lastly, this location is always clean and staff is friendly! read more

Absolutely delicious, their cookies are soft and chewy! The flavor is amazing and even better if they are warm. Their frosting is the only frosting I would eat on cookies! read more

Cookies were raw in the middle. Didn't get cooked all the way. It was disgusting. I hope they don't use eggs read more

Crumbl - Ankeny - We got the iced oatmeal cookie and it was raw the whole entire cookie. Wasn't even able to pick it up without it falling apart - Bakeries Near Me - Ankeny, Iowa

The cookies are delicious. Yes the wait is a bit annoying but the cookies are soooo good! Our favorites so far have been the chocolate chip and the carmel chocolate. Easily the best chocolate chip cookie you will find in the metro if you like heavy on the chocolate, dense, and chewy. Grab a glass of cold milk and enjoy. read more

The cookies are way too sweet and rich even to share. They aren't that big or good for $4 each.

They just opened so they are VERY busy right now. Wait times are long but they're clearly doing their best, and the staff is very friendly and hardworking. The ideas are very creative but cookies themselves are only a little above average. There's a lot of hype around Crumbl right now so I was excited to try it, and I'm not necessarily disappointed, but a bit was left to be desired. All around, I probably wouldn't drive all the way to Ankeny again for their cookies, seeing as I live out of town, but if you are a parent who is throwing a birthday party or wants some fun cookies for an event, I would recommend. Again, the staff was very friendly, clean establishment, pretty decent cookies-- just a bit overpriced and underwhelming. read more

the worker "madisyn" was a bitch. she was inconsiderate. i complimented her nails and she acted like she didn't care that i went out of my way to compliment them. my dad also tried asking a question and she disregarded what he said. read more

I'm about to sound like a psycho...I originally gave Crumbl and one star because I felt they were completely over hyped, way over priced, and the 1 hour wait for a cookie was not worth it. BUT because my wife is obsessed, we've gone back every week, and having tried nearly 100 cookies, I'm changing my score to 5 star ( I removed my last review). So to Crumbl, I apologize! I still think they're a bit pricy for a cookie and I will always prefer a doughnut lol, but this store is great. The branding, marketing, and cookies at wonderful. read more

The cookies are big but just ok. They're nothing to write home about imo. My sister and I went for the first time, we both ordered on the app and got different pick-up times. Showing up 15 minutes late for mine, I checked in and they began to put the order together. This is one of those places where they put it together when you arrive, not before so the "pick-up time" is pointless. Might as well just order there. My sister couldn't check in until her EXACT pick-up time so we waited 15 minutes. Again, order there. Got home and found a hair under one of the cookies. Insomnia is closer so I'll stick to that but we wanted to give this place a try. read more

Delicious cookies! The frosted sugar cookie is my favorite but you also can't go wrong with the warm chocolate chip. There was definitely a line but it was worth the wait. read more

Their cookies are served literally RAW! Went back in and exchanged for a new one because it was completely raw on the inside. Ok the cookie was okay but after I ate it i was vomiting nonstop! Food poisoning from the darn raw cookie they gave me. Was sick for the next 2 days. Safe to say I will not be returning from them giving me food poisoning from salmonella. I do not recommend this place no matter how much hype it has. read more

The cookies are amazing! I want to try all the flavors! Can't wait to see what the menu has each week.

The ordering process is horrible. There is one person filling countless orders. Shut down online ordering until you can fulfill your customers in house. They fill one order about every five minutes. There is a line outside of 20 or more people and points of failure is all points of running a successful business is happening right here. read more

I placed an online order at 6 am and received a notification 15 mins before my 3:30 pm pickup that my order was cancelled.