Be careful--I would not use this company or Bill. Instead, use a more reliable, less-flaky, less rude driving instructor. We scheduled a driving lesson for our 16-year-old. Then, right before the lesson, Bill asked if we could reschedule due to a family emergency. This was fine, and we had no issue rescheduling to accommodate Bill's family issue. Then, a week later, Bill asked if we could reschedule again due to a family issue. Again, we had no problem accommodating Bill. So, to reschedule, Bill proposed that we schedule two driving lessons for the following week on back-to-back days. Thus, as Bill proposed, we scheduled these back-to-back lessons. But, then, the day before the first lesson, Bill asked if we could reschedule again--this time, not because of a family issue, but because Bill now said that having lessons on back-to-back days was "not good for our 16-year-old." However, Bill could not explain why it was not good (especially since it was Bill who proposed doing back-to-back lessons IN THE FIRST PLACE). Nor would Bill provide any specific time to reschedule the lesson--instead, he simply said that he'll get back to us later to reschedule. At this time, we also started getting the feeling based on these circumstances (and also strangely-worded texts from Bill, including to our 16-year-old) that Bill was flaky, weird, or this situation of constantly needing to reschedule was suspicious. So, in response, I asked Bill to either (1) keep the back-to-back lessons as he originally proposed, (2) provide us with a specific time for the rescheduled lesson, or (3) refund our money. In response, Bill got angry, would not provide a specific time for the rescheduled lesson, and said that he was only trying to do what was best for our 16-year-old (yet, again, he could not explain why back-to-back lessons were now, all-of-a-sudden "not good"). Bill then told us to get another driving instructor and that we would get our refund within 3-5 days. However, after a week and not yet receiving the refund, I followed up with Bill to simply let Bill know we had not received the refund and to ask the question: "When will we receive the refund?" Bill responded angrily again, accusing me of harassment and trying to insult me by saying I don't know how this works. (You'll see that Bill tries to act overly nice, but he gets angry easily and quickly resorts to acting like an unprofessional child). I then replied that there is no harassment and I simply would like to know when we will receive our refund. However, Bill didn't respond. Instead, a short time later, I checked my credit card account and saw that Bill finally BEGAN the refund process only AFTER I sent my follow up text. In short, he didn't process the refund when he said he would (he's unreliable--as shown by this refund issue and the prior scheduling issues). Further, despite the fact that I can plainly see on my credit card account that Bill did not BEGIN the refund process until after I followed up, Bill then sent me another angry text, with lots more insults (he even called me "emotionally unbalanced," simply because I followed up with him about the refund) and more lying about him beginning the refund process a week ago--even though I have the credit card records to prove he's lying. In short, Bill likes to put on a front of being nice, but is really unprofessional, unreliable, doesn't take responsibility for his own actions, and likes to place blame anywhere but on his own failures.
Based on other negative reviews (including on different platforms), it looks like Bill always tries to dispute negative reviews and make it look like it's not his fault (again, Bill doesn't act professionally or take responsibility for his own actions). So, I imagine Bill will make something up to try to justify this negative review (and maybe even continue making unprofessional insults towards me). But, rest assured, despite whatever Bill tries to say or make up, we have the evidence (including text messages) that support this negative review. I'd stay away from Bill or Cruise Control. read more
