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Cruise America

2.3 (4 reviews)

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A-1 Enterprises - Fire hazard

A-1 Enterprises

1.6(7 reviews)
0.0 mi•West Omaha

This guy, Gordon, is an asshole. Refused to rent a truck to me because I had to cancel a…read morereservation and re-create it so I could make sure the driver, my dad, was present at pickup. Said it was too many red flags and I could rent a truck from another company, not his. Then I call corporate and he lies to them saying he told me I could rent from him. I took my business elsewhere even though Budget is the cheapest option. I can handle bad customer service, but don't lie to your Budget Corporate and make me look like the liar. Gordon, you sir, are a lying prick.

We chose to rent an RV through cruise America and unfortunately this is their 3rd party vendor…read more From the start, Gordon, was an absolute horror to deal with. We booked on short notice on a Saturday and had to pick up on a Wednesday for departure. The representative that we spoke to with cruise America was clear that we needed to watch videos provided but if we didn't have the time, could do at time of pickup. Gordon, told us that because we hadn't watched them that he was considering canceling the reservation (he said this less than 2 hours before our pickup). After discussing with him the logistics of pickup, he was unwilling to change our pickup time because he needed to make sure everything was "perfect". That was laughable as our rental RV came with 1/4 tank of gas, a 2/3 full black tank filled with someone else's excrement and a multitude of issues that gave us a headache not only just in dealing with the vehicle but also safety issues. Our side mirrors would not stay adjusted and in a strong wind would kick the mirrors off making seeing out the side impossible. The electrical cabinet was wide open with no cover. Screws and nails sticking out of the floor. Molding falling on the drivers head and duct tape holding things together. Not to mention blazingly hot air coming from the floor. As some of these issues seemed cosmetic, we took off and started our trip. Upon leaving the area, well past closing we realized that the mirrors/air and molding became an issue. We waited to call Gordon until the morning and were met with blaming and condescending attitude. I was told that I should go buy a hammer and fix the nails and that the heat, so hot it would burn was normal because of the catalytic converter (hint: it's not normal). Everything I brought up was met with blame on my end, even though it was meant to be perfect, nothing was. He even had the audacity to tell me that I was not getting any sort of a refund and refused to even continue conversation after I told him we would call corporate together when I returned. "No one has had these issues, so I don't believe that there is an issue". Stay away from this establishment, Gordon and his wife and daughter run the place as an RV rental/bizarre storefront for used/damaged and unwanted goods. He will not assist you in anything you need help with and will blame you for his shoddy customer service and incompetence in communication.

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A-1 Enterprises - Broken water pipes

Broken water pipes

A-1 Enterprises - More broken pipes

More broken pipes

A-1 Enterprises - Gordon's solution for repairs

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Gordon's solution for repairs

Cruise America - rvrental - Updated May 2026

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