I made reservations there and I got there and the doors was shut closed. Why would someone be able to reserve there if they are closed on that day? That doesn't make any sense to me. Cru please update this. I had invited several people and now we are headed to Esco. read more

We came in with a scheduled booth at 7 p.m. Once we arrived there was no greeting, the server DIAMOND had an attitude and no sense of urgency. She came to our table to wait on us, took our order and forgot multiple things, and then tried to tell us what we did and didn't order. Need I remind you we came in right when they opened and we were the only ones in there. Just poor customer service and attitude. They also gave us a Salmon Philly with a whole salmon filet and only American cheese on it!! The salmon Philly is supposed to be chopped up with onions and peppers and a provolone or white cheese!!! read more

This is the last place I would ever go back to so disappointed in this cru location. My friends purse was stolen and when asked to look at the cameras they did not let us come back in or look for It. The least they could have done was allow me to see the person that took it on the cameras for my police report. Awful place. read more

This was my first visit to this establishment, and unfortunately, my experience was very disappointing. Upon arrival, the individual who identified herself as the bar manager--whose name, I believe, was Destiny--was extremely rude. My guests and I asked several questions about the food and hookah, but her responses were repeatedly short and disrespectful. When I asked to speak with a manager, she stated that she was the supervisor and dismissed my concern by saying that she didn't have an attitude and that "this is just how I am." I truly value supporting Black-owned businesses, but the lack of professionalism and basic courtesy I encountered was unacceptable. While the business owner and the hookah attendant were present and appeared professional, the interaction with the bar manager completely overshadowed the experience. Unfortunately, this was a one-star visit, and I do not plan to return. read more

I've been here twice and I must say that I have had a great experience each time! The music is your traditional old and new school R&B and Hip Hop/Rap. The club/lounge is not really big, but it's spacious enough and the RSVP systems allows it to work and not be overcrowded. Each group is allotted a 2 hour window,if there is not another group there is a good chance they will let your group stay in the booth. The food and drinks were really good! I had hot wings with lemon pepper sprinkled on top. They were really delicious and the price point was good as well. I also had two drinks. The green tea drink was really good. I also had one of their special made margaritas and it was good. Cool spot! I look forward to going back for their brunch! read more

Cru Catch A Vibe - a pile of fried chicken - Hookah Bars Near Me - Memphis, Tennessee

Frequently blasting music with heavy bass while I'm trying to sleep at unreasonable hours of the night. If it was a weekend ok. But 12 am on a Monday? read more

No valet parking. Limited street parking. No safe parking lot around. Advertised brunch, but the food offerings were more like lunch and less like breakfast. Younger crowd. Loud music, let me say it again for those that couldn't hear me, VERY loud music. Will probably not return. read more

It was a pretty cool vibe. Friendly staff and they took care of all of my needs. The drinks weren't watered down and I felt safe with the strong presence of security. read more

The food is great & drinks are good!! They vibes are very chill & great! Everyday it's a good special! Super clean and professional. If you're looking for good hookah, music, and food come here! read more

We made reservations for a (free) booth on Sunday night . We arrived and were seated . The booth that we sat in wasn't big enough for the amount of people on our reservation so we were moved to a bigger booth. We made reservations for 8pm and someone else in our party made a reservation for 10pm. All were previously done and confirmed upon arrival. We sat during our first time block and as the 10pm time came we were told our time was up and we needed to move to the back of the establishment. I reminded the host that she confirmed both reservations and she said oh she remembered. She then came back and said that because we wanted to continue the second half of our stay that the manager instructed her to advise us to spend $250 to continue staying seated. No one informed us of this prior to us sitting down when we arrived. I asked for the manager and she stated that the manager hadn't arrived yet . May I add we were the only people in the whole building other than 3 people sitting at the bar ! Another party arrived at 10 and sat next to us in a booth . The host informed us that the party that had just arrived needed the booth they were in along with the booth we were currently in. Every other booth in there was EMPTY ! Besides this our server came and took drink orders and food and hookah and all of those things were brung out by someone else and the server came back by our table once the whole time we were there . We had to continuously got to the bar to place orders. She showed back up conveniently when this situation occurred to see if we wanted our tickets !!! So instead of being moved to the back to tables we opted to leave ! The service was poor ! The rudeness & business ethics were poor and we expected a better form of customer service. More popular people arrived whom the host knew and they wanted the booth we were in and she pretty much tried to play crazy like we didn't make a reservation to make it convenient for the people who had just arrived. The management sucks at customer service as well . We will not be returning read more

I am hesitant about going out now days. I was really surprised with staff the were very good and it was really busy. The security was great and professional. I felt comfortable and will be a repeat customer. read more

I went to Cru for my birthday. I called and got a booth ahead of time for 10pm and made it there and they place me and my party of 10 on the patio booths (which I was totally fine with). We ordered drinks and a hookah and was having a good time until the me and two other ladies with me had to use the restroom. Our drinks and hookahs were not UNATTENDED because like I said, it was a party of 10. When we made it out of the restroom, the patio booths were vacant. The bootle girl told us that the owner closed the booths. I told the bottle girl we were not done with our drinks and hookah and they took the hookah and threw the drinks away. The bottle girl didn't even have a clue that they were going to shut the patios down; so the bottle girl got management to talk to me and I explain to him that me and two other ladies were in the restroom and when we came out my guest and the bottle girl told us the patio was closed and that we were not done with our hookah and drinks. The owner was trying to insist that we left our things unattended. I told him our stuff was NOT unattended because I left it with my boyfriend and my other guest that did not have to go to the restroom and that no one told us that the patio booths shut down at a certain time. Management did not give us our hookah back or drinks that got thrown away and we ended up still paying. Moral of the story is, if you get placed on the patio booths at 10pm there, make sure you ask what time they close the patio down. Other than that, I still tried to have a good time amongst my family and friends. read more