I am a new customer and found them to be an amazing company. Excellent customer service with great…read morecommunication skills. I was dealing with "Thermoil in Belmont, MA" and got zero answers from them with back and forth nonsense about an electric water heater that I needed replaced. So after a few months of nothing from "Thermoil", I texted 128 Plumbing in Wakefield on a Sunday, got a response and had an appointment for the beginning of the week. They had a person come over to look at the work I needed done and the next day they had "Tony and Santos" come over for the installation of a new electric water heater. They have great service plans for their customers, giving you the top products offered in the field for your piece of mind on longevity and durability. You know who you are dealing with when someone comes over to work in your house with company vehicles. Not someone in a beat up personal vehicle that looks like they are having issues. If there were more star ratings I could give for 128 Plumbing it would be a 100% star rating. Charlie Boyd Chelsea, MA

Quick service and the technician was prompt. Price was on par with other competitors but I feel the…read moreservice was above and beyond.

Renato to the rescue! We got new appliances delivered and asked Renato to come look at the job and…read moregive us a quote. We were not expecting to pay what he quoted us so we sent him away to look for someone to do it for less. Come to find out that his quote was reasonable and we called him back thinking he'll probably tell us to eff off at this point. But he didn't! He graciously accepted our apology and fit us into his schedule very quickly. He and his crew did a great job installing everything, and went above and beyond to make sure it was done right. Thanks again Renato!

i usually like to call for 2-3 quotes but only did 1 with with Renato and he seem like a fair…read morestraight shooter with reasonable prices so i just went with him. got my water heater replaced, he prompted me that my pipes have not been in compliant since i bought my condo, also recommended to install automatic shut off valve. all the recommendations makes sense so i went with him. he was out the next day and finished job same day. no issues so far so would recommend him if you are looking for a good plumber who knows what he's doing. i got my property inspected as a new unit and the house inspector did not make any comment on the proper pipe that should be installed on a water heater.

6/11/26 - 2nd major project with Cranney. Completed on 6/8/26. This was an HVAC + Electrical. If…read moreyou'd like to skip the blurb, overall I'm quite happy and would highly recommend Cranney. Now to the details, I wanted to accomplish a few things on the property, HVAC being one of them, and this ultimately also led to an Electrical upgrade. I had Dave, the project manager from HVAC, and Alex, the project manager for Electrical, come on site for separate meetings to discuss my needs and provide their suggestions. I decided, after reviewing a few offers, to go with Cranney even though it was a little more expensive as it's a single company to work with vs trying to coordinate with different companies. I also didn't want to run into issues in the future that would involve finger pointing and with me being the intermediary. In terms of the actual work done, this is where the team shined. Orlando, the lead electrician, crushed it and did an amazing job. He's meticulous, detail oriented, and didn't leave a mess behind. He did the type of work I'd do, with attention to detail and asked for my opinion throughout (placement, educating me, etc). Hard to find that level of quality... Drew, the lead HVAC technician, also crushed it and provided feedback throughout. He also buttoned up any concerns I had during the project. Eric, Orlando's manager, was also a rockstar, the man hustled to ensure Orlando and team's success. I did opt for completing everything in parallel, glad I did as it was a large project and would have ran for 2 weeks if not done in this manner. I'll wrap up by saying this, they addressed any concerns, without much fuss, and did a great job. What more can be expected? I'll be sure to reach out for future large projects or for any repairs / maintenance on what they've already installed. 10/15/21- This business is phenomenal, thanks to the help I've received and the great install they've delivered. I had reached out to Patrick through a family friend (had a similar install performed), as we were seeking options to replace a 30 year old boiler. Prior to then, I reached out to numerous businesses and most business never responded back. Patrick came out the following day, assessed the situation and provided the quote onsite. The team, led by Frank, came out the following week to perform the install. As for the install itself, special kudos to Frank and his team, they came out and completed the job in two days. I can tell they're passionate about what they do and the quality of the work certainly shows throughout. I'll be reaching out to them in the near future for additional HVAC work and the annual maintenance. Thank you again gentlemen!

**SCAM ALERT PLEASE READ*** It has come to my attention that the technicians of Cranney's LIKELY…read moreGET A COMMISSION off their sales. Please keep this in mind and consider a second opinion if they give you a large quote. This is my story: My elderly mother contacted me in a panic after she had a technician named Ryder come to her house to check/clean her heating system. Somewhere in the process, he told her that her entire heating system needed to be replaced and would roughly cost her $15,000...AND he gave her a DEADLINE of 3pm that day to get back to him or that price would change. Please note that her heating system works and is not broken. I decided to contact Cranney's on my own and ask one simple question: "Do your technicians get a commission on their sales?" I was placed on hold so the operator could consult the manager. When she returned, I was told the manager was at lunch and would call me back. I then asked for an assistant manager or someone else that might have the answer. She then asked "What is this in regards to?" (I am not sure why she asked that again, as I only asked that one question). Sensing the defensiveness in her voice, I decided to tell her that I wanted my technician to receive a commission because "he did a wonderful job". She sounded relieved and more willing to seek out an answer. She put me on hold again. When she returned she told me that she could "not disclose that information"...this was enough for me. If a technician charges 15K for a job and gets 5% commission, that's a $750 addition to his paycheck. Please keep in mind I never got an official answer, however if the answer was "no" then it would've been simple. Offering commission on services like this without guardrails, is a corrupt incentive for technicians with no integrity and an easy way to con old women into spending money they don't have on something they don't need. Not to mention the coercion technique used causing unnecessary panic by telling her that a decision needs to be made TODAY...or else. Also, you should know that the manager never called me back. I have no interest in telling them how to operate, I can only offer my experience with the hope that the consumer is better informed. Please consider a second opinion when using their services.

Dan McConnell came by to help with a sink that had been backed up for months, and he did an…read moreincredible job. He was great to talk to, thorough, and genuinely helpful throughout the visit. He also took the time to walk me through what might have been causing the issue, how to help prevent it going forward, and how to spot signs that it could be a larger building-related problem, which was especially helpful since I live in a condominium. Out of all the plumbers I looked into, John's Sewer & Drain Cleaning had the best pricing, and they absolutely backed it up with outstanding service. I'd recommend them to anyone dealing with plumbing issues.

Smoothest, quickest and best experience with Johns sewer…read more My kitchen drain backed up and was recommended by family to reach out to johns sewer. I reached out via yelp messenger and got a response within the hour and they dispatched at technician over within 2 hours. The technician arrived Joey, and was professional and courteous. He identified the blockage and setup some tarps around the sink area to minimize dirt. He snaked the drain very thoroughly and resolved the blockage. Joey was chill whole time, explained some of the possible root causes behind blockage and preventative measures. The flat fee was way cheaper than the ridiculous profit charged by roto rooter last time. Will definitely use john sewes for future plumbing work.

We're a small collective that shares stories from freelance and contract workers who've been…read moretreated unfairly. This is one of those stories. A contractor was hired by this company to build a fully functional website on a rushed timeline. They were told they were the only person working on the project, and that the urgency was due to the company's former developer being in a legal dispute and planning to take down the live site by June 1st, 2025. The contractor dropped everything to help and finished the site two weeks before the deadline. Over the course of several weeks, the contractor even went to their office multiple times for meetings with the owner's son and other team members, working in good faith to move the project forward.After the work was done, it came to light that two or three other people were also working on the same site, despite the company claiming otherwise from the start. When the contractor followed up for payment, the owner's son who was the main point of contact allegedly said "My boy could do it for less than $1,000, so our initial agreement on price is gonna be a lot less now." He also added he was going on vacation in 15 days and "didn't have time to deal with it." All this while wearing an expensive Rolex. The contractor was told, "Send me the invoice I'll pay you for your time." The invoice was sent immediately, and the son followed up once more saying, "I'll get back to you." After that, he went completely silent no reply, no payment. The contractor was left dismissed and disrespected. The stress and anxiety from this on top of an existing heart condition led to serious mental and physical strain. Legal steps have since been taken. This post is meant to warn others if you're a freelancer, contractor, or subcontractor, be cautious. Get everything in writing, and don't ignore red flags. No one should be pressured, misled, ghosted, or lowballed after showing up, putting in the time, and delivering their end of the deal.

JGriffin is by far the best HVAC we have had!! They are thorough - pleasant and explain exactly…read morewhat needs to be fixed or what they are doing! No pressure!! Thank you for all the help!!! A job well done and Office customer service is great to work with!!

They are very good…read more I had been using a local guy who I really liked but then couldn't get a reply from him. Was recommended to RP and really like them. Once the guy came with an apprentice from the local vocational high school and I really really liked that. Prices are higher than the local guy, but they will always answer the phone and always be able to fit me in, and worth it. Good value and service for the cost.

I used McLaughlin plumbing on two occasions. First time was last year to fix and replace the…read moredrainpipe for our Washing Machine. Earlier this week I had him replace a 60-year-old Toilet and install a new shut off valve They (McLaughlin) are wonderful to work with on home repairs. The Plumber was prompt, courteous, pleasant, and knowledgeable about our plumbing issues. We felt completely comfortable with the service. We will be using them again fix other old "issues" that need to fix in our old house. We will also be using them for the upgrades we plan to have performed soon. I highly recommend McLaughlin Plumbing to anyone needing an experienced plumbing contractor. Worth the cost

I wouldn't use this plumber again. He spent a large chunk of the time for looking for stuff in his…read moretruck - which he charged me for. I was very clear about what I needed - a standard sink mount. He worked at a pokey pace. I did not get a sink mount - but cheap metal brackets you can buy for 97 cents each ($60 parts). One of the brackets is installed incorrectly and wiggles - it's not tight. He also drilled into my kitchen cabinets - unnecessary if a proper sink mount had been used.

The best plumbers around! Fair, honest and fast too. Highly recommended! I really can't speak…read morehighly enough.

Bobby was super responsive and did a stellar job! Would definitely reach out to Bobby again for…read morefuture projects - highly recommend!

Bobby provides timely and quality service. He listened to my concerns and made recommendations…read morebased on addressing them without adding unnecessary overhead. He was always prompt in his responses, showed up when he said he would and resolved my needs. Highly recommended!