The vet is caring and reasonably priced- if you can get in. Many people have reported that they…read moredon't answer the phone or call back, and they still have only 1 line so it is busy with fax all the time. The real problem though is the rude, uncaring desk staff. When my pharmacist complained that they didn't send a refill request they refused to deal with them- so for two years I had to go monthly to a pharmacy 1/2 hour out of my way. When I complained the desk person cancelled my dogs appointment without telling me and said they would not allow us there anymore. Others posted that this happened to them also. Something fishy going on, and VERY unprofessional! They didn't care that my dog would be out of meds, lied and said they had no appointments (they did) and that they couldn't give a refill (they did). Many online complaints and pet owners having to go elsewhere because they're so difficult. Not worth the trouble!

Eckerdt has been my pets vet since he was a puppy. In Oct 2025 we noticed a red spot on my dog's…read moretesticles. She said she has seen spiders bits and thought that was it would be. She gave him one bottle of antibiotics. Made a second appointment because we notice it was changing and not for the better. She was in the office with us for maybe three minutes said he was okay. We tried to make a third appointment but they were closed on Monday and I started to call Tuesday from 8-10:30 but the phone was busy the whole time so I sent my husband there in person because my dogs testicles have doubled in size and looks to be rotting. They dismissed up and told us to go somewhere else and just get him nurtured. She did not take three minutes out to see him . There were words exchanged with the staff. Due to the dismissal that they gave us. When my dog needed them the most. This was now thanks giving and limited to other veterinary being open. We found one in Aptos. It's now from the first time she saw him to him going to another vet is over a month. In this month the new vet discovered it was not a spider bit but a tumor, shin infection and possibly cancer in his lymph node. If she would have not wasted precious time we could have save a lot of pain my dogs was in. If you love you animal find a different veterinary that will care. And keep there phone on the hook. The reception said the phone was off the hook because they took it off. What kind of business does that during business hours. She will never get my service. And I will tell everyone the same

Not Here Happily Gonna Euthanize My Poor Cat KILO..!! Fortunately The Vet Said He Had A Bladder…read moreBlockage And Needed Surgery, Catherization, Meds, 3 Night Stay Etcccc..!! Thankfully I Seen A Financial Aid Assistance Flyer On Their Counter Top And Took One And Called Peace Of Mind Dog Rescue And They Agreed To Donate $500 To His Surgery And Care..!! What A Blessing..!! I And KILO Are Very Grateful For The Dr. And They're Entire Staff..!! THANK YOU ALL..!! ‍

Good service and helpful, caring vets. Decent prices also,…read morebut VERY BUSY all the time. Insanely busy at certain times of day.

Would take my cat here regularly, during the last check up we noticed he was behaving differently…read moreand reported it to the vet, they said he was just being picky with his food. He passed of late stage heart failure not 2 months later. Also, when we received his medical records for insurance purposes, they were sparse and obviously not accurate or thorough. They refused to give them to me though, our insurance had to get them. California law requires vets to give owners a summary of medical records that includes history, treatment, and medications. None were included (Under 16 CCR § 2032.3).

The vet is caring and reasonably priced- if you can get in. Many people have reported that they…read moredon't answer the phone or call back, and they still have only 1 line so it is busy with fax all the time. The real problem though is the rude, uncaring desk staff. When my pharmacist complained that they didn't send a refill request they refused to deal with them- so for two years I had to go monthly to a pharmacy 1/2 hour out of my way. When I complained the desk person cancelled my dogs appointment without telling me and said they would not allow us there anymore. Others posted that this happened to them also. Something fishy going on, and VERY unprofessional! They didn't care that my dog would be out of meds, lied and said they had no appointments (they did) and that they couldn't give a refill (they did). Many online complaints and pet owners having to go elsewhere because they're so difficult. Not worth the trouble!

I have to say was the hardest call I ever had to make, and Thankful for Kirsten and her…read moreprofessionalism and care. She helped transition Sophocles to rainbow bridge. They also do pet cremation, paw prints and beautiful paw print ceramics. - TY

Dr. Smith was quick to respond to our urgent need, during what any pet lover knows as the most…read moredifficult time. She was prompt, compassionate and competent, and the process for our beloved guy seemed completely painless. The experience was far better than having to haul a sick and stressed animal to a vet's office.

Our family welcomed a male chocolate lab from Stofer Labs this past spring and we couldn't be…read morehappier! He stayed four extra weeks for training and came home potty trained with a very strong foundational training (sit, stay, come, heel). He is now 10 months old and about 85lbs of solid muscle. He's going to be a big boy! We have three small children and he's great with them and other dogs. We bring him to the park with the kids and he is so happy off leash running around and fetching! We couldn't be happier with Stofers!

We couldn't be happier with our experience with Stofer's Labs! From the very beginning, Kim and…read moreChris were extremely responsive, answering all of our questions promptly and providing detailed information about the puppies and how to transition our black lab puppy Olaf to our household. What really stood out was the quality of training Olaf received before we even picked him up. After 2 weeks of puppy booster training, Olaf came home at 10 weeks old already mellow, essentially crate-trained, and an absolute perfect match for us as first-time dog owners. The care and attention that Stofer's Labs give to their puppies is clear, and it's made a huge difference in our transition to having a dog. If you're looking for a breeder who goes above and beyond, I highly recommend them!

Amazing! Mary was absolutely wonderful with my Australian Shepherd. I originally found her through…read morea local Facebook recommendation page, and now I completely understand why so many people speak so highly of her. She was extremely responsive, communicative, and took the time to explain help me learn about my Aussie. Mary did an incredible job gently cleaning my girl's overgrown undercoat out without rushing the process. You can tell she truly cares about the comfort and wellbeing of the animals she works with. She also took extra precautions with my Aussie's sensitive hips, which meant a lot to me. She looks healthier, happier, and so much more comfortable. Her coat is soft and beautiful --plus she smells amazing. Highly recommend Mary if you're looking for someone experienced, patient, knowledgeable, and genuinely caring with your pets.

Reached out recently to get a sanitary trim on my BC and it was super easy to schedule an…read moreappointment. She was ready for me and was quick and efficient. She didn't even charge me which was unexpected. She has an amazing setup on her property and I highly recommend and would go back. I am also considering boarding my dogs this summer.

David is an amazing trainer! I have nothing but wonderful things to say about my experience. David…read moreis extremely knowledgeable and the first trainer out of 4 past trainers who have been willing and effective in working with my dog, Max. Max is a half husky and half American bully, and previous trainers have refused to work with him without placing him on anti-anxiety medication first. David saw Max's strengths the first session he met him. He's attentive and is always ready to help me when I have questions about Max.

I asked Dave to help me with tracking training for my Australian shepherd. Sky has WAY too much…read moreenergy and my thought was to get him engaged in some activity that he needed to slow down & concentrate...Dave was the perfect trainer for just that. Not only did Sky learn to follow a track, he learned to slow down and take direction from me. This has proven to be a VALUABLE lesson, as he now looks to me for a cue, instead of doing 'crazy dog.' Dave helped me communicate with Sky and that has carried with other through other training. That communication is the key, and Dave taught me so well!

This is my go to boarding for my pup. She has stayed here multiple times, as long as 2 weeks or as…read moreshort as 3 nights. The staff communicate well, and care for your pets. My pet had allergies that we thought was only food induced. It was because of the Dogwood Staff and careful monitoring/observation did we find my dog also allergic to fresh cut grass. It took us a few stays to find out, but the staff helped us figure out this mystery. After each stay, I opt in to my dog receiving a bath. She smells amazing after, better than the other grooming location I bring her to. I know four other pet parents who were also satisfied with their service and brings their pets here as well. The requirements for your pets is clear and easy to follow. Initially, I was worried about my pet due to hearing horror stories at other boarding locations. BUT DOGWOOD RANCH, I always feel reassured that my pet is at her own vacation with caretakers that care about her. If I can give more than 5 stars I would!

Our dog loves staying at Dogwood Ranch. She comes home tired and happy and she looks great from…read moreall the great work the groomers put in. It is worth every penny to have a happy dog.

My cat was in need of a prompt dental exam and I was so grateful that TPAC was able to see him next…read moreday! It was a positive experience from start to finish: the separate cat/dog entrances are great and everyone in the office (front staff, vet tech, and Dr. Hogans) were all so kind and professional. Dr. Hogans explained things to me as she did the exam and we talked about the dental work that needs to be done. The staff was very thorough when going over the next steps for a pre-op visit, the procedure itself, and billing. Scheduling was very easy (his pre-op and procedure will be in the next couple weeks) and I feel confident that my sweet boy is in good hands.

I called to set up a new patient appointment for my dog. After being placed on hold for several…read moreminutes, I reached the point of booking a same-day time slot. I asked if I could have a moment to confirm I'd have my car back in time for the appointment, and the call was disconnected. When I called back less than a minute later, I was told they were fully booked and couldn't see us for several days. The receptionist's tone was very dismissive and "oh well" about the situation, which made the experience even more frustrating.

For everyone on here, leaving reviews of one stars because you had to wait two hours for an animal…read morethat was not seriously hurt....y'all need to check yourselves. This is an emergency room. When was the last time you went to a human emergency room and didn't have to wait more than two hours? The only cases that don't have to wait two hours come by ambulance. This place is utterly amazing. The staff is super professional. They take care of everybody wonderfully and yes, just like all medical whether animal or human, they are desperately understaffed. Let's give a big shout out to these amazing caring professionals Dr. Macy Dr. Akol, Dr. nicki Dr. Lahue, Dr. Kalff Dr Pressel all the doctors I forgot and the best nurses in the entire world. I've been coming here for over 30 years and only receive the best, most attentive, kindest and gracious of care. Folks need to understand how long things take and what the word triage means. I am disgusted reading one star reviews from people with no concept of how much time good thorough animal care takes and how much things cost. An estimate is an estimate they have only ever charged me for what was needed. They are utter professionals, a very highly regarded facility and quite frankly all you people that are sending in one star reviews don't deserve their service or care. Leon loves Pacific & Santa Cruz Vet so much!!!!

Is the wait usually long? Yes (and it would be great if they could get more vets on site). But I…read morethink it's important to remember how difficult it is to be an emergency vet/tech/and support and try not to lose perspective. People in this field go into this field because they care - more than most- and they deal with and see a lot of really hard situations on a daily basis. Every time my husband and I have been here (with at least four different pets through the last 10-15 years ranging from mild to very serious) the care and veterinary expertise has been very good. I'm grateful for that! I hope they can get the support they need so they can help our communities' fur family members effectively and efficiently.