This is a hard follow-up review to write, and I am finally able to. We had only taken our little…read moreterrier, Penny to Dr. Chan. We went to bed on Thursday night, knowing our by then 16yr old terrier needed to cross the rainbow bridge. I called the office Friday morning, very emotional. As always, the front office staff were amazing. Told me they were closing at noon, but they didn't want Penny to be hurting so they'd help her if we could bring her in before then. I was not able to, so had to find a different option, unfortunately. That Monday I received a call asking how things were, if they could help us. Definitely not something they had to do, or that I expected. I, (again tearfully), told them we had found another vet to take care of her, and that she was gone. They expressed extreme condolences, told me they'd be sure to tell Dr. Chan, and if we ever needed them again, they'd be there. A few days later I received a beautiful card with a handwritten, very personal note about caring for Penny during her long life, from Dr. Chan expressing his condolences. If we ever get another pet, I would not hesitate to use them.

Polite staff, clean facility. I look forward to continuing to get services for my dog from them.read more

On my last review I was not complaining. I loved this office. I just miss going. I was wishing my…read morepets allergies flared up and I was with her but she has passed away. I'd rather be a walk in appointment and waiting in line. I wish my Miss Mary Jane was still alive. Her passing has nothing to do with this place. I'm just reminiscing on being with her. I miss her This vet is excellent!

All Pets stays open longer than most clinics do, I've been…read moretaking my pets there since the '90's and have received expert care!

I was so thankful for finding this wonderful place to care for my pets. They took care of my cats…read moreand dogs and ferrets for many years. My animals were treated with such loving care. They were very good in reminding me of time for upgrading my animals vacinations. Very professional treatment. I really loved this place.

The staff was absolutely amazing! My kittys prior vet visit at a different vet was extremely…read moretraumatic. The staff here handled her with care and did not rush her when it came to the exam. Everyone from the front desk, the vet tech, and the vet herself were absolutely amazing!

Don't go here. They are a $$$ machine intent to extract as much from your wallet as they can. I…read morebrought our dog in for a simple urinary tract infection, common on large breed female dogs. They presented a quote for $800 (plus antibiotic meds) to do a simple urinalysis and asked for $1400 to include blood work. Left after paying $250 for a rabies vax she didn't need but they req'd to see her. My other vet in Gilroy did the urinalysis, blood work, ultrasound, etc the next day for around $400, including clavamox antibiotics for 14 days.

I would like to thank Animal Health Center for taking such good care of me and my dog who was very…read moresick. Thank you Patty, Kirsten, and Dr Sugar what a wonderful group of kind caring professional people . I have never been to such a fantastic vet office . No wonder I have been a client for a long time . This vet office is top notch . Thank you

Great customer & animal care. I've been a client of there's for 20 years & their service has…read morealways been excellent.

Awful, had an appointment at 8:30 AM today to drop off my dog there cause they couldn't get me any…read moreregular appt for my dog until the end of December, I explained to them that is urgent to be seen and they are my dog regular vet. Called me at 8:30 while I was almost there to cancel it. Gave me another drop off option on Thursday and I told them I already had to make arrangements for today and I want her to be seen tomorrow-Wednesday if not today (Tuesday), they told me to go to emergency (the appointment they cancelled today was made a week ago). They do not seem to care much about their clients and/or their pets. I guess business is good so why bother. I will be looking to find another vet for both of my dogs as after today's experience I cannot trust them to provide good care if they just don't care.

My elderly dog became ill and was heading downhill fast. I was convinced that he was dying and had…read morealready picked out a spot in my backyard to bury him. I tried our vet, who said that they would not be able to help, I also went to an "Emergency Center" who also was not able to see my dog. I then found Wave, the Doctor examined the dog to include bloodwork. They identified the problem and almost literally brought him back from the dead. Obi is now almost back to his old self and I should have my friend around for a while longer. I would enthusiastically recommend Wave to anyone who needs Vet service.

I brought my dog Mochi here for a dental cleaning. Mochi's dental cleaning itself went well. Dr…read more Wavrick was kind and I felt Mochi was cared for during the procedure. Unfortunately, the administrative side of our experience and the post-op care we received was very frustrating. We once drove an hour and a half to our scheduled appointment only to be told the doctor wasn't in and the office forgot to contact us to reschedule. After the dental cleaning, Mochi developed bad breath again. I reached out to the clinic and was told the doctor would prescribe antibiotics, but due to delays around the holidays, it took about three weeks for the prescription to be sent. During that time Mochi contracted Giardia and our local vet advised against giving additional antibiotics. Once he recovered, I tried to fill the original prescription, but Wave rejected it, saying it had expired. Even after explaining the situation , including that the delay wasn't in my control and the prescription was never filled, I was told I'd have to pay for another visit to get a new one. While Dr. Wavrick was compassionate during the initial visit, the lack of support and empathy with the prescription, the scheduling errors, prescription delays, and lack of flexibility left me disappointed, especially given how far we travel to come here. I can't say I will recommend Wave if you are looking for quality care for your beloved pets.

This Banfield location is by far the worst I've visited. I called about two weeks ago to make an…read moreappointment because my usual location, Sand City, couldn't issue a travel certificate for my dog to go to Canada. The nurse scheduled me for a Thursday appointment, and I planned my day accordingly. However, I never received a confirmation email, nor did the appointment show up in the Banfield app. Concerned, I called an hour before my appointment since it was a 45-minute drive. The receptionist put me on hold for 25 minutes while I was already on my way to Salinas--only to hang up on me. When I called back, she immediately asked if she could put me on hold again. I said no, but she insisted it would be brief. After another 12 minutes, she finally answered and told me that there was no record of my appointment. At this point, I was beyond frustrated. I explained that I was already halfway there and needed to see the doctor. She said I might have to wait, which I was fine with. But as I got closer to the location, she called again to say the doctor couldn't see me that day. I asked when the next available appointment was, and she scheduled me for Saturday morning. On Saturday, I arrived at 10:45 AM. Typically, my dog's exam takes a couple of hours, so I waited in my car, making some necessary phone calls. They assured me they would call as soon as they saw Luna--but two hours passed with no update. When I went inside to ask, they said they would contact me soon. I didn't want to drive 50 miles back home just to return later, so I continued waiting. At 3:00 PM, a nurse finally called me, but instead of providing an update, he rudely questioned me about my dog's medication, almost as if he was confronting me. Now it's 3:25 PM, and I'm still waiting, wasting an entire day that I could have spent working on my projects. This experience has been incredibly frustrating, and I wouldn't recommend this location to anyone.

Beware....Banfield use to be a good place to take your pet. That is no longer true. Don't let them…read moreput your pet under to do any procedures. I took my cat to have his teeth cleaned, found he needed teeth pulled, but passed away later that day. When I brought him home he was unable to breath and later that evening passed away at Blue Pearl emergency hospital because he was full of fluid. Banfield takes in too many pets at a time and are no longer monitoring their patients. Banfield killed my boy!

My cat was in need of a prompt dental exam and I was so grateful that TPAC was able to see him next…read moreday! It was a positive experience from start to finish: the separate cat/dog entrances are great and everyone in the office (front staff, vet tech, and Dr. Hogans) were all so kind and professional. Dr. Hogans explained things to me as she did the exam and we talked about the dental work that needs to be done. The staff was very thorough when going over the next steps for a pre-op visit, the procedure itself, and billing. Scheduling was very easy (his pre-op and procedure will be in the next couple weeks) and I feel confident that my sweet boy is in good hands.

I called to set up a new patient appointment for my dog. After being placed on hold for several…read moreminutes, I reached the point of booking a same-day time slot. I asked if I could have a moment to confirm I'd have my car back in time for the appointment, and the call was disconnected. When I called back less than a minute later, I was told they were fully booked and couldn't see us for several days. The receptionist's tone was very dismissive and "oh well" about the situation, which made the experience even more frustrating.

Friendly and cheap but damn... my dog got fleas first and probably last time taking her there. Im…read moresure she didn't already have them or they would have told me. It was more expensive to get rid of the fleas than the hair cut

Customer service was Awesome! Super nice people, definitely recommend them! They are affordable and…read moregreat with our dogs.

Amazing! Mary was absolutely wonderful with my Australian Shepherd. I originally found her through…read morea local Facebook recommendation page, and now I completely understand why so many people speak so highly of her. She was extremely responsive, communicative, and took the time to explain help me learn about my Aussie. Mary did an incredible job gently cleaning my girl's overgrown undercoat out without rushing the process. You can tell she truly cares about the comfort and wellbeing of the animals she works with. She also took extra precautions with my Aussie's sensitive hips, which meant a lot to me. She looks healthier, happier, and so much more comfortable. Her coat is soft and beautiful --plus she smells amazing. Highly recommend Mary if you're looking for someone experienced, patient, knowledgeable, and genuinely caring with your pets.

Reached out recently to get a sanitary trim on my BC and it was super easy to schedule an…read moreappointment. She was ready for me and was quick and efficient. She didn't even charge me which was unexpected. She has an amazing setup on her property and I highly recommend and would go back. I am also considering boarding my dogs this summer.