Edit: In response to the business reply below, this is not a fake profile. The woman that called is family and we raise those horses together. I witnessed these interactions, including the one on Easter where you yourself admitted you had behaved inappropriately, apologizing and asking us to not let it affect business between us. We accepted that apology and forgave, but your temper happened again and left our family helpless and in tears.
It had not even been close to 36 hrs when we called, but we already disagree wholly how that conversation went. We have always paid upfront as this is how it works with vets, so that was definitely not a surprise or the problem. If it was, we would have struggled to find any vet to help us and would be leaving bad reviews all over the county. Posting a 5 star review on your own page just to argue with my opinion of your service is really disrespectful business practice.
I can only tell our side of the story and say we were extremely hurt by your actions. I get you are protecting yourself by denying our feelings and saying we are not being truthful, but we are only real people that you let down. I will delete our new vets name from the review to remove any doubt about us being competitors just trying to tarnish your name. Just know the difference in the way we are being treated with them is night and day..
Original post:
As you can see from my profile, I am not someone that leaves a lot of negative reviews. Today I find it very important to do so. ZERO stars if that were possible.
Unfortunately I can't say Dr. Heather Baker has ever been very nice to us, but this last experience with her was beyond horrible. Our horse was dying and she was extremely insensitive, unprofessional, and plain rude from the moment we called her asking for help. She literally doubled her emergency fee from our last visit just because she knew we had no other options and were in a time crunch to save our horse. When we asked her if she could breakdown the extra costs for us she actually started shouting and ranting that she did not have to explain herself because no one else will drive to our small town. We could not believe it. The yelling lasted so long we had to hang up the phone instead of being able to have a normal conversation with her. This is just the latest example of bad encounters we have had, but I don't have time to write a novel. Simply put, I cannot think of another time where I have experienced so much unprofessional behavior in my life. And always during times of dire need.
Do not call this woman if you want a vet that actually cares about her patients or if you want to be spoken to kindly/in a respectable manner. I cannot believe we waited so long to reach out to a new vet. read more