This is a hard follow-up review to write, and I am finally able to. We had only taken our little…read moreterrier, Penny to Dr. Chan. We went to bed on Thursday night, knowing our by then 16yr old terrier needed to cross the rainbow bridge. I called the office Friday morning, very emotional. As always, the front office staff were amazing. Told me they were closing at noon, but they didn't want Penny to be hurting so they'd help her if we could bring her in before then. I was not able to, so had to find a different option, unfortunately. That Monday I received a call asking how things were, if they could help us. Definitely not something they had to do, or that I expected. I, (again tearfully), told them we had found another vet to take care of her, and that she was gone. They expressed extreme condolences, told me they'd be sure to tell Dr. Chan, and if we ever needed them again, they'd be there. A few days later I received a beautiful card with a handwritten, very personal note about caring for Penny during her long life, from Dr. Chan expressing his condolences. If we ever get another pet, I would not hesitate to use them.

Polite staff, clean facility. I look forward to continuing to get services for my dog from them.read more

On my last review I was not complaining. I loved this office. I just miss going. I was wishing my…read morepets allergies flared up and I was with her but she has passed away. I'd rather be a walk in appointment and waiting in line. I wish my Miss Mary Jane was still alive. Her passing has nothing to do with this place. I'm just reminiscing on being with her. I miss her This vet is excellent!

They send me home because I I was a Walk in at 7 a.m. said they would call me but never did so I…read morecalled at them was told I left with out treatmen I told them that they told me too go home and they would call when my time came put me on hold then said they tried to call but never did dont fill they can be trusted by now its 3 :00 now I have to wait till monday to thy and fine a nother vet I have been going here For years am so upset U

All about the money. My dog received a full exam and a senior blood panel at the clinic only in…read moreMarch. During that visit, a chewable flea treatment was recommended, and I purchased two doses. However, I was recently informed that because the practice has changed ownership, I am required to bring my dog in for a new exam at a cost of approximately $100 before flea medicine prescription for can be issued. When I questioned the necessity of another exam so soon after the previous one, I was told that the business was sold, and this is simply the new policy. Given that the dog was seen recently and had a complete workup, I should be able to get necessary flea medication. I don't believe I am asking for anything that out of the norm.. and it seems like it is all about the money.

I have been a customer with my pet ever since they were providing services at Los Coches in Soledad…read moreand continued going to them when they moved to Salinas with their staff. Because of that long history, it's disappointing that I now feel the need to switch veterinarians. About a year and a half ago I purchased an at-home fecal test tube from the clinic for around $100. Unfortunately, due to life circumstances I was not able to bring the sample in during that time. When I recently asked if I could still bring in the sample or receive any kind of accommodation, I was told no and that nothing could be done--even though the sample was never submitted or processed. As a full-time student already paying a high amount for school, that $100 is not a small expense for me. I went to this veterinary clinic for years trusting that they would care for both my pet and their long-time clients, not leave me feeling taken advantage of. While I understand that time has passed, it still feels inappropriate to charge such a high amount for a test tube before the clinic has even received or processed the fecal sample, and then offer absolutely no accommodation or flexibility when it was never used. After being a loyal customer for years, the lack of understanding and willingness to work with me was very disappointing. I hope this review helps others be cautious about making larger purchases here and not assume accommodations will be made, even for long-time clients.

Very few years of my life have gone by without a pet be a it cat or dog. We love are pets and…read moremedical care for them is also a part of our lives. We took Lucy to Animal Health Care for a check up and mouth care that resulted in her having to get some teeth extracted (she's 16). They were good in explaining everything upfront and were open to our questions with normal people answers. Post surgery was explained well and again questions were answered with compassion in detail. So we're doing well at 3 days post surgery. Last words...they're smart.

The ladies were all really nice but it was a bit of a wait to get in. My appt was at 11am snd they…read moresaid to arrive 15mins early to get up as a new patient for my cat. I got there at 10:47am and I was given a paper to fill out with her info and the lady in the front was asking more questions and then just told me to wait. I waited for a total of about 50 mins before they came to get here. They got her to the back around 11:35pm. I waited and until 12:20pm to be told They needed to keep her some more time to do some tests. I picked her up around 3:30pm. The ladies were nice and answered all the questions I had but the wait was a lot. I understand she was a new client but the main vet seemed overworked. It seems like there is only one vet for the entire office which seems like there is an understaffing issue. We had an ok experience overall. I would be willing to try this place one more time because of how knowledgeable and how well they explain things. It's just the wait and how long the visit took that really threw me off.

One of the best animal hospitals, my dog has already undergone two surgeries in this place, what…read moreelse I can say they do a very good job.

Great customer & animal care. I've been a client of there's for 20 years & their service has…read morealways been excellent.

Donna is my girl and I continue to bring my pets here not only because the veterinary stuff is…read moreamazing but because Donna at the front is the best, she is so sweet and while my dogs hate the vet, they love seeing Donna. I have reviewed this place before and I have referred them out to plenty of people. I will continue to do so. . Thank you so much for being here for me and my pets. The community definitely needed a place like you guys. -Penny & Benji's Mama

We are new to the area and needed to find a new Veterinarian for our two senior dogs we were…read morepleasantly surprised with the Wave veterinary center couldn't have asked for a better doctor and staff treated our fur babies with love care and kindness recommended highly Second visit was even better than the first. With complicated, chronic conditions we got in quickly and my buddy got the best care again. Kind and gentle technician Kat and Dr did Tests and X-rays. They were done quickly, and with concern for my buddy's comfort. Received excellent care with Dr Wavrick who obviously puts Pet health ahead of personal profit.

This used to be a great clinic but has gone downhill fast. The front office staff and people who…read moreshould answer the phone are horrible and cast a big shadow on any good work being done at this clinic. I haven't been able to actually get anyone to answer the phone for anything- not an emergency, not to make an appointment, nothing. If you leave a message they might call you back hours later.

Extremely concerned with the standard of care provided by Dr. Ruby Murillo on September 17, 2025…read more My dog Peetie underwent a dental procedure where his pre-anesthetic bloodwork was manually entered into the system hours after the procedure was already finished, meaning his critical flagged abnormalities were completely ignored before going under. During anesthesia, his heart rate plummeted to a dangerously low 68 bpm, yet he was still extubated and sent home with zero post-op pain relief, causing severe post-surgical distress. To make matters worse, my cat Sophie also underwent a dental procedure with Dr. Murillo on this exact same date. She suffered a traumatic cardiac event under anesthesia, and I was not properly informed or referred to a specialist. Dr. Murillo's clinical oversight and handling of medical records raise massive safety questions for anyone trusting this hospital with their pets additionally I have discovered significant discrepancies in the care and records I have 3 active complaints against Banfield with the Veterinary Medical Board.Rge discrepancies are significant. If you live your pet do not trust them with Banfield. Dr. Kate Brown and sone licensed technians are being investigated as well.

I've known for several years Dr.Hofer and I'm overjoyed to know she's on the staff…read more Last week I took my elderly cat for the first time and was most impressed by care and thoughtfulness of the employees and the overall quality of this phenomenal clinic.

The service is great. They were very helpful including in rescheduling my appointment at no charge…read morewhen something urgent came up. The pricing is fine. I was expecting elevated pricing based on other reviews but it was ok and the service was quick. I wasn't in the waiting room 5 minutes. They were all very friendly with my dog and it is much appreciated. I will be back :)

I took my rescue Pomeranian, Simba, here for grooming and they did an amazing job! I wanted his…read morehair shorter for the hot summer and he looks absolutely adorable. They are always so kind to him and he genuinely loves going here. Highly recommend! (His smile says it all)

Friendly and cheap but damn... my dog got fleas first and probably last time taking her there. Im…read moresure she didn't already have them or they would have told me. It was more expensive to get rid of the fleas than the hair cut

Amazing! Mary was absolutely wonderful with my Australian Shepherd. I originally found her through…read morea local Facebook recommendation page, and now I completely understand why so many people speak so highly of her. She was extremely responsive, communicative, and took the time to explain help me learn about my Aussie. Mary did an incredible job gently cleaning my girl's overgrown undercoat out without rushing the process. You can tell she truly cares about the comfort and wellbeing of the animals she works with. She also took extra precautions with my Aussie's sensitive hips, which meant a lot to me. She looks healthier, happier, and so much more comfortable. Her coat is soft and beautiful --plus she smells amazing. Highly recommend Mary if you're looking for someone experienced, patient, knowledgeable, and genuinely caring with your pets.

Reached out recently to get a sanitary trim on my BC and it was super easy to schedule an…read moreappointment. She was ready for me and was quick and efficient. She didn't even charge me which was unexpected. She has an amazing setup on her property and I highly recommend and would go back. I am also considering boarding my dogs this summer.