From Five Stars to Two :-( Updates have not been made to the PetsVet website, but Dr. Suzanne…read moreColbert has moved on to begin her own practice in Morgan Hill and is no longer seeing patients at PetsVet. I learned this a couple of days ago during a very difficult series of interactions resulting in the fact that I can no longer recommend this business. The front desk staff is great, and the location is awesome. I would have kept the original 5 star review but, this week, my experience was truly awful. Friday we saw a doctor I presumed was a temporary/substitute for Dr. Colbert that day. I can't recall his name but he was delightful, thorough, and answered all of my questions. He confirmed our little doggo had Gingivitis and an oral infection and recommended dental procedure asap. He prescribed antibiotics 3 days prior to prevent serious infection before/after. Surgery was set for 10 days later with "a woman doctor" (this is how office staff referred to her) which I presumed to be Dr. Colbert. Tuesday infection was clearly worse, and she was in pain, so Iet them know I wanted to start antibiotics early and refill/use an NSAID she'd had after a prior surgery. The medical assistant relayed the doctor's message. This is when I learned Dr. Colbert would not be performing the surgery and was no longer with their office. To paraphrase: "Yes, your dog has an oral infection, we're aware it's getting worse, and that she's experiencing pain, but you need to wait 5 more days to begin the antibiotics the substitute doctor prescribed. Do not give her any kind of pain medication, including prescription anti-inflammatory you have on hand from a past surgery or it will 'mess up her blood work'. She'll be fine in 11 days after dental surgery/treatment." I was really anxious about infection worsening. I'm aware of the issues with taking partial/unnecessary courses of antibiotics, but I still can't understand the difference between starting 8 days ahead and 3 days ahead. If it was about blood work having to be redone I would have paid for that - it seems like anything taken 10 days before surgery would be inaccurate anyway. I took doggie to an urgent care center and that vet didn't understand either. When she called for clarification she got the same answer. Minutes later I was called by PetsVet and told to look elsewhere for help. Doggie was given pain meds and antibiotics. 36 hours later infection and pain are almost gone. We're looking forward to having her treated by Dr. Colbert in a few weeks. I'm disappointed to have to write this review, but after so many attempts to communicate I feel that I've given this business the opportunity to resolve this.

I'm giving one star because it won't allow for zero stars! I took my cat to get spayed and the next…read moreday she was foaming from the mouth. I called during business hours and they referred me to an emergency vet because they were understaffed. I had to pay $1800 for an emergency vet to tell me she was ok. Petsvet should have followed up with their patient! Scammers! Go somewhere else. Even the San Martin animal hospital is better than this place.

We had Dr Simmons come out to euthanize our dog when the cancer was too painful for our 100+ lb…read moredog. She was kind and caring and made the best out of a bad situation. I highly recommend at home euthanasia for furry family members who are suffering from a terminal illness.

Amazing service Awesome customer care when we really needed…read moreend of life care for our 18 year poodle. Thank you The Garcia family

I am so grateful to Jess and the Primal Canine Team. I reached out to learn more about training…read morewhen I rescued Levi at 4months old. I had never owned a dog and I was completely clueless of the work that went along with owning an energetic puppy. Our first 1:1 with Jess and I already gained so many tips and confidence to help Levi with confidence. Training has truly helped me understand the importance of building a relationship with your dog and consistency. Jess has so much patience and knowledge with animals, we are so lucky to learn from her. She's also available for all my questions via text which is such a bonus!

The most recent trainer I've worked at Primal Canine is Jess, and I highly recommend her! My…read morehusband and I rescued a 130-lb cane corso that was abandoned in a parking lot in East San Jose in Oct. 2025. Our older corso had been trained by Primal owner, Mike, so he was the first person we called when it was clear our new dog was traumatized and completely untrained. He hooked us up with Jess and I couldn't be more grateful and impressed. Jess was as patient with me as with our new dog, Ty. I typically feel like an idiot trying to get the training techniques down but she was patient and helped me and Ty build confidence training together. After 8 private lessons, a dog who for 2 months would not come inside and would not let me put a leash on him is now going for walks, can sit, lay down, and stay in place on command. With Jess' guidance, I am now crate training him and prepping him to join group classes. I love her calm yet confident demeanor and will never not be amazed at her ability to get my giant feral pup to learn things fast. He's now well on his way to being a well-behaved, affectionate member of our family, and just getting started on his training journey. Thank you so much Primal Canine and Jess!

For everyone on here, leaving reviews of one stars because you had to wait two hours for an animal…read morethat was not seriously hurt....y'all need to check yourselves. This is an emergency room. When was the last time you went to a human emergency room and didn't have to wait more than two hours? The only cases that don't have to wait two hours come by ambulance. This place is utterly amazing. The staff is super professional. They take care of everybody wonderfully and yes, just like all medical whether animal or human, they are desperately understaffed. Let's give a big shout out to these amazing caring professionals Dr. Macy Dr. Akol, Dr. nicki Dr. Lahue, Dr. Kalff Dr Pressel all the doctors I forgot and the best nurses in the entire world. I've been coming here for over 30 years and only receive the best, most attentive, kindest and gracious of care. Folks need to understand how long things take and what the word triage means. I am disgusted reading one star reviews from people with no concept of how much time good thorough animal care takes and how much things cost. An estimate is an estimate they have only ever charged me for what was needed. They are utter professionals, a very highly regarded facility and quite frankly all you people that are sending in one star reviews don't deserve their service or care. Leon loves Pacific & Santa Cruz Vet so much!!!!

Is the wait usually long? Yes (and it would be great if they could get more vets on site). But I…read morethink it's important to remember how difficult it is to be an emergency vet/tech/and support and try not to lose perspective. People in this field go into this field because they care - more than most- and they deal with and see a lot of really hard situations on a daily basis. Every time my husband and I have been here (with at least four different pets through the last 10-15 years ranging from mild to very serious) the care and veterinary expertise has been very good. I'm grateful for that! I hope they can get the support they need so they can help our communities' fur family members effectively and efficiently.

In the very early hours of 2/19 our German Shepherd Hopper tragically passed while we were out of…read moretown. My father and brother who were caring for him brought him to MedVet around 4AM. I cannot begin to explain the amount of empathy and care their team gave to my entire family in this process. Since our baby was 100+ pounds it was hard for my elderly father to help carry him. In response to this their team was waiting for Hopper with a gurney and took over to make the whole process somewhat easier on us. Even being away, they let me do some of the paperwork over the phone so our family did not have to be there longer than they needed to be. My father told me about how exceptional their crew was that night and how much compassion they had for Hopper and our family. If you were working the day of 2/19 around 4AM, your kindness truly touched us and made us feel safe leaving our baby in your hands. I can't begin to thank you enough from the bottom of my heart.

am so genuinely disappointed and frustrated with this establishment…read more I took my cat in to see a vet on April 9th and met with Dr. Letsinger at the time. After some initial tests were run, I was informed that, in order to understand why my cat was not eating and was vomiting his food when he did eat, an ultrasound would be needed. Long story short, $2,000 later, I was told that a deeper analysis was required via a biopsy. They did not have any open slots for this procedure for two weeks, and I was going to be on vacation during that time. Dr. Letsinger had prescribed an anti-nausea medication for my pet, but it was only a supply for a few days. She mentioned that if I needed more medication, I should let her know. I went on vacation for two weeks. My pet seemed back to himself again, so I felt comfortable leaving. I called them today, May 2nd, to schedule the second procedure and also let them know that my pet had started showing the same symptoms again. I asked if they could prescribe the anti-nausea medication once more. I was told that the only way they can prescribe a refill is if I bring my pet in again. This feels like a deeply frustrating and unfair policy, and it's difficult not to see it as driven by profit rather than care. I am honestly very disappointed in how this was handled.

We received stellar care for our Great Pyrenees after he managed to eat part of a rawhide bone and…read moredeveloped a partial obstruction. The team treated him with such compassion, patience, and gentleness during a very stressful time for us. After monitoring and caring for him for about 8 hours, they felt comfortable sending him home, and we truly trusted their judgment and care. Thankfully, he bounced back beautifully and is now back to being his happy, fluffy self. We are incredibly grateful for the kindness and reassurance they gave both our pup and our family.

Ok they take customer satisfaction seriously, so I appreciate so so much taking the time to hear me…read moreout with empathy and crediting back our consultation. Thank you VEG team.

We're so lucky to have Steinbeck in our area. It's totally equipped with all the newest equipment…read moreand the vets & techs are incredibly knowledgeable. They're mobile when you need them & for more critical matters, the office does a great job of getting your horse in now. A big shout out to Nick Carlson, amazing vet & Maddi, an incredible tech who have treated my current horse for cancerous growths, benign growths, stifle injections, & vaccinations and to Lauren Winfield who has done vaccinations, lameness due to feet issues, resulting in getting me to the right farrier. He's sound because of the teamwork by these 3 talented people.

Almost for 25 years We had an issue with the service from another Vet. We trusted her-so well We…read moregave her access to bill payments with our debit card. The bills were going up . Ect... our horse cut the side... we were told they would have to come every day to change the dressing. That will be $250.00 a visit.. We said no ... then we got a bill OMG Said we have changed our Service to another veterinarian... Then she started saying thins that we not true. Then the said I have been caring you Bills for a long time. What that is not true you never cared us , your office manager has debit the billing and set a bill paid . Since then we have used Steinbeck Dr D was the first .he was amazing.. he always explained what he needed to do ... then we met most of the other vets Dr "S" was the main person... if she was not available. Now we see the other vets and mostly the are female, no matter what time of the day or night. Years ago one of our horse hot spooked by the ground keeper drove the tractor fast by his stall .. It's 9:00 and Dr " S " came out . The cut was deep he could not walk to a covered barn to treat him... we had a conex we stored hay .. it was empty, she asked could you get him to go inside of the 5-by12 . I said he trusts me .. the 3 of us and a / new vet that joined their team... flash light were no going to do what she needed. She brought new team member, get their truck and point the head lights into the conex. Dr Sarah De Santi was so amazing in rain cold wind doing the secures one by one the horse . It must have been 11;00 he was back in his stall I think the other one was Dr Kalea . Tried to start the truck but the lights been in on so long it would not turn over. Dr Kayla would come out to tube horses when they colic... Star could tell it was a vet driving in to the stables just by the sound of the engine. Dr Carlton has done a few surgeries on our horses as well . Removing cancer on the back side of horses. What is so amazing is that everyone that is on Team Steinbeck, the front office Nicki who seams to know who is were who is available to come in an emergency... forwards calls to someone in the field, gets script refilled by a Vet and has it ready by the end of day to pickup Then the techs that come out with a vet that knows what they need to assist and usually has what they have it in hand as they request it. They are a very professional team ... I know more stories about how great they have been in the past 20 years. You know your horse is in good hands with th Steinbeck Team

I took my 15 year old cat here pretty much aware of what the outcome would be. The intake staff…read morewere very cordial (at 7:30am on saturday). Dr. Hermmann did a quick diagnosis, and reported to me what she thought. Went ahead with some blood work, which confirmed the diagnosis. There was no pressure to continue and all my questions were answered I think, with all the options available. I recommend this facility highly.

When I made the appointment they said they had a dog dermatologist. They do not. The vet was rude…read moreand agressive.

Once again, I found myself at BluePearl with my dog, and I'm so grateful this hospital is here. The…read morenew location is wonderful, a bigger building and very nice overall. We were lucky enough to see Dr.Tan again, and she actually remembered my dog from 10 months earlier lol, which honestly meant so much. I've already shared how amazing she is in a previous review, but it's worth repeating: she's incredibly sweet, professional, and immediately put me at ease. She explains everything so clearly, and I felt confident that Kimchi was in great hands. Thankfully, he's doing fine and just needed antibiotics. I'm so glad we have this place close by and that it's always open for those late-night emergencies. The receptionist was also very kind, and I appreciated the coffee and vending machines -- bonus points! Hopefully I won't need to visit again anytime soon, but if I do, I know we'll be in excellent hands.

My pet was accepted as a walk-in while other ER's and clinics nearby had no availability for the…read moreday. I appreciate the caring attentive staff, and the spacious ventilated facility was calming enough to relax while waiting.

If you're looking for a quality and experienced pet groomer, Peewee and Friends are simply amazing…read more Cheryl is a true professional - dedicated, caring someone who knows her craft and it shows. Beagles can be a handful, but Cheryl has the ability to make grooming a wonderful experience

Not a good experience whatsoever, charged me 50 dollars to barely cut a square inch of fur from my…read morecat, she couldn't even hold my cat!! She made me do it! Terrible experience and terrible clippers!