Overall: poor communication and a bad attitude when they realize they dropped the ball on an order…read more I had to last-minute find a store that could do a rush order for a plaque. So I called Trophy King and asked about getting a plaque done in 2 days. I called on a Friday and needed it on Sunday, so if they couldn't guarantee it 100% for Sunday I would have moved on. I had called a few other places and they couldn't do it that quickly which was fine, I'd just call another store. I made this deadline very clear to this store when I called to get a quote. They tell me they could do it for Sunday but I needed to email them more info to get a quote. So I email them, and we get the price ironed out. This all happened on a Friday, but after Friday I literally never hear from them. No response to my email at all. I call the next day, on Saturday, and speak to a female. I ask when I can pick up the order but she says there isn't anything ready AND THEY AREN'T EVEN OPEN ON SUNDAYS!! There was no way I could have picked it up then. I'm pretty annoyed that even after confirming my order via email no one gave me any of this important information and that my order wouldn't be ready. It took a lot of phone calls and frustration, but we found someone else who could help on such short notice. I wish they would have told me upfront that they don't do pickups on Sundays. Cut to a week later (and 5 days after I needed the plaque) I get an invoice from Trophy King. I call the store and ask why they're charging me for an order they could not do in time. The man on the phone says it was done the day I ordered it since it only takes them a few hours to make. I ask why no one contacted me, and he asked why I didn't contact them first?? In my opinion, it's on him to let me know when it's ready as he is the one making it. However, I tell him I did call but the female employee said it wouldn't be ready for Sunday. He claims no females work there. Regardless, I asked him why he didn't contact me AT ALL to let me know it was ready or how I could have possibly picked it up when they aren't open on Sundays. He kept avoiding these questions and just kept saying it was impossible that I spoke to a female and I should be responsible for following up again. If his employee gave me wrong information, there was nothing I could do about that. BUT, I don't think the employee was wrong. I believe they just didn't do it OR forgot to contact me. Why else wouldn't they have let me know it was ready? I know not to use Trophy King in the future since the communication is all over the place.

These guys know what they're doing here. They've been around forever, and it's because of their…read moretalent. Anything from medals, plaques to trophies they will amaze you with there work. I suggest looking at their detailed website before you go in to get a good base of what you are looking to get done. They will not disappoint!

Working with Rich at Tivoli Framing & Sports Memorabilia Gallery was phenomenal. I came in with a…read moresigned World Cup jersey and Rich knew exactly how to frame our jersey. His experience shows through his amazing work. He took our jersey and exceeded our expectations framing it, I will definitely use Rich again for any framing needs in the future and definitely recommend him to frame any of your memorabilia. He takes great pride and care in his work and it definitely shows!

Richie is the best in the business! He has now worked on multiple items for me. His attention to…read moredetail and making sure everything comes out right is great to work with. I love coming to this place and checking out all the beautifully designed and signed items from all the greats in sports and entertainment. I will continue recommending this place to everyone. - Brian P

In these times of outsourced customer service , I've dealt with customer service at Executive Gift…read moreShop twice. Both times my issues were resolved with the focus on customer satisfaction. I'd recommend Executive to anyone !

Excellent customer service!! I made a minor error in my personalization request and Pete corrected…read moreit immediately to ensure I was happy with my purchase. Beautiful quality products, short lead times and fast shipping. I greatly appreciate the friendly white-glove service provided more than anything.

Handled a last minute request for two plaques as coach gifts -- the plaques were beautiful and were…read moreproduced quickly. Always great to support local business too!

Great work, quick turnaround time, decently priced & a great guy that owns it. Will definitely…read morereturn & recommend.

Fast, friendly, professional, great work, great price. Definitely recommend. Got stitching on a…read morejacket.

I have been using AM Graphics for many years. They have always come through for me and do great…read morework! If you need a logo created, mailer printed, or maybe you're not exactly sure what you want. They will brainstorm with you and come up with something incredible! I highly recommend AM Graphics!

I wish I could give this place 0 stars!…read more My job ordered several plaques for a banquet we were having. It was short notice but we were assured that they would have them done on time. When we sent someone to pick them up the day of the banquet, Andrew was extremely rude and told us that he would call when they were done. We called a few hours later and were told they would be done in 15 minutes. So we sent a second guy to pick them up who was again verbally abused by Andrew and left empty handed. Finally, two hours after that, someone was able to pick up the plaques and, of course, one out of the three were wrong. We sent the incorrect plaque back to be corrected and then didn't hear from anyone for WEEKS. We emailed multiple times and never heard anything until one day the plaque was magically done even though we hadn't heard a word and had considered it a lost cause. Then, of course, they demanded payment ASAP even though clearly they didn't care to do business efficiently. We paid and are done with them. I will NEVER use Trophy King again! Rude, verbally abusive, and not able to come through on what they say. Never again.

We are a non-profit athletic association and have been ordering awards with both the Ramsey and…read moreParsippany locations for 10+ years. The work/quality has been excellent and all work has been delivered as scheduled. The customer service and professionalism of the staff can't be beat. Keep up the good work!

I purchased a pair of diamond earrings for my wife for her bday. Have to say I was very pleased…read morewith Barry and his staff for there professionalism. I felt very comfortable and he worked with me and the price. Sincerely Al

I had the absolute worst experience at Barry's Jewelry store. His TV commercial begs you to come…read morein to sell jewelry you may not wear etc. I had some beautiful platinum items that came from reputable jewelers. I was in and out. He looked at everything and said : "You are going to strike out with me." I was told my jewelry style was dated. It was all traditional how could it be dated? Simply stated he is not trustworthy do yourself a favor and stay away.