Very responsive. Was super impressed with the quality and…read morespeed of service. Had order picked up multiple weeks and returned the next day. Very professional and quality. Thank you for the time and energy to support my family's laundering.

Amazing!!! I have never had any issues with the service and I think it doesn't get enough hype with…read morehow awesome this company is!

Didn't notice they had a card reader for quarters in the back until after I'd fead a $20 in the…read moremachine in the front. Maybe you can avoid my mistake when you check out this place

Spent 6 hours washing clothes that their machines made smell rancid. They told me if I used vinegar…read morethat it would take care of the smell. I had to go to the dollar store to buy the vinegar even though the attendants were here and knew that their machine made my clothes smell. The $11.25 washer door sensor wouldn't let the washer start, had to move to another washer after I paid for the wash. Showed them a picture of the error light that said "door" and she said it was because the door was open. Of course it was because I had to move my clothes and it was empty. Place was dirty with mice turds on the floor. Told another customer that a washer had hardly any water in it because it was an efficiency washer which was a complete lie. You could see the clothes barely got wet, then blamed it on the gym next door was using water. Attendants were completely rude and moved my handicap daughter's walker so they could sweep instead of asking her. In and out so fast they didn't care that I had been sitting here 5 hours already trying to get the smell out of my clothes. BTW vinegar didn't work. Threw away the clothes.

Consistently do a great job. I've taken my dry cleaning to Victoria cleaners forever, but the last…read moretwo items were really tricky. My spiteful dog peed on my husband's favorite suit. No, the husband was not in the suit at the time. I was reorganizing and hung the suit on a doorknob for five seconds (seriously, FIVE seconds)! The folks at VC told me the suit would have to be laundered first because dry cleaning would set the odor in. They told me it might shrink, but they'd do it in cold. I had no choice but to let them do their best. And their best was perfect! Husband is none the wiser. The second challenge was my oldest son's weighted blanket. It's WHITE and came with a duvet cover. My apartment-dwelling genius offspring spilled food on it, removed the duvet, and never replaced it. A YEAR later, he calls to ask how to wash the blanket. The details are grim, so I'll just share that this poor weighted blanket was so filthy I didn't think it could be white again. Victoria cleaners did it, though! Looks like new. I don't know how, but they did it. They are miracle workers, in my opinion.

LOST WEDDING DRESS AND RECEIVED SOMEONE ELSE'S! I cannot…read morerecommend Executive Cleaners OR Victoria Cleaners after the experience I had with them. What should have been a simple process of cleaning and preserving my wedding dress and veil turned into six months of repeated mistakes, delays, and unnecessary stress. Background: Executive Cleaners is owned by Victoria Cleaners. There was no manager at Executive for me to work with, so I was repeatedly sent to this Victoria location. February 2026: I dropped off my wedding dress and veil to be cleaned and preserved after my wedding at Executive Cleaners. March 2026: I picked up the preserved dress for the first time, only to discover that the inventory sheet did not list a veil in the box. The manager at Victoria Cleaners went back and forth with me for an entire week about whether the veil was actually inside. I was eventually asked to bring the box back so they could break the seal and check. There was no veil. I was told the dress and veil would be sent back to be properly preserved. June/July 2026: I received a message that my dress was ready again. I went to pick it up at Executive and was told there was actually nothing there. Since I was moving at the end of July, I made it very clear that I needed my dress back before then. Near the end of July, I finally received another call saying my dress was ready. When I arrived, the inventory sheet still did not list my veil. Victoria Cleaners contacted the preservation facility, which insisted that no veil had ever been sent. I was then told to open the sealed box myself because the veil was probably inside and simply hadn't been documented on the inventory sheet. When I opened the box, there was no veil. And then I discovered something even worse: THE DRESS INSIDE THE BOX WAS NOT EVEN MY WEDDING DRESS. I had been given someone else's wedding dress. I would have never known this if I hadn't broken the seal and physically removed the dress from the box to see and feel it. At that point, the manager was unable to locate my dress and had to involve the owner of Victorias and Executive. Update as of August 2026: After all of this, the manager finally located my dress and mailed it back to me. I finally have my own wedding dress back! After six months, countless phone calls, multiple mistakes, delays, and an incredible amount of stress, I finally have my own wedding dress back. I also still have not received the reimbursement check for the preservation that I was promised back in March after the dress was incorrectly preserved the first time. My wedding dress is incredibly sentimental to me, and having to repeatedly worry about whether it was lost, improperly handled, or potentially given to someone else was an experience I would never wish on another bride. Save yourself the headache, stress, and hassle. I strongly recommend using another company for something this important.

I had a different experience here than the majority it seems. I went in yesterday and brought a…read moreking size comforter to wash. I stood there trying to figure out which washer I should use. The attendant lady saw the confused look on my face and pointed me in the right direction. I followed the directions on the washer and got to the part of adding the soap. There were 3 places it could go- where do I put it??? The attendant saved me once again and hollered "Put it in the middle one!" Im glad she kept her eye on me because clearly I was struggling. After I added the money and followed all the steps the washer didn't start. I asked the attendant- she came over and banged on the money intake part, shook the door handle, and away the comforter went to cleanliness. That washer was $5.50 plus $1.00 for soap. It took about 30 minutes to wash. I used the dryer right next to that washer, which was .25 for about 5 minutes. I put the comforter in their for 20 minutes. It wasn't completely dry when I pulled it out but it was good enough. From a price point, this was significantly cheaper than when I took this comforter to the dry cleaners ($40). Also, I thought the lady was super helpful. When I went to make change, I also saw the sign that says if you're not doing laundry, you can't use the change machine. It makes sense to me that this would be a service solely for those using the laundry mat. The lady let me know that the change machine would take a $20 and give two $5 bills back with the rest quarters. That worked out for me. Overall, I'm glad I found a cheaper alternative for washing my comforter and after I went through it once, I'll know what I'm doing next time.

This place sucks, nothing works here…read more I knew this place sucked but I reached my limit when I put a large amount of quarters to dry my clothes and it wasn't even warm when I came to check on it. Mind you it has happened before.

They leave a lot to be desired. Prices are ridiculous and when asked about pricing specifically,…read morethey will not tell you. Turnaround time is not that great.

First time trying this place out. Dropped of a shirt and pants(Aug 20th) to get pressed. Was told…read moreIt'd be ready by next weekend. I went to go pick up my items the 26th. Turns out they lost my items for the wedding which was the 28th. I had to purchase the same clothes. I have been trying to get ahold of some body to get reimbursed with no reply back. Don't recommend this place.

This did not go well. I paid for 1/2 the cleaning up front and she never showed nor did I get my…read moremoney back. She had excuses for not coming and I gave her other chances, but she never came, nor refers the money like she said she would.

Nya and her partner were friendly and worked hard. Performed all of the services we agreed on…read more Would recommend.

I moved to Ankeny and still drive all the way to Urbandale just to get my clothes dry cleaned here…read more The other day I left $1000 in one of my pockets and thought I lost it. Lan found me via Facebook and informed me she found cash in my pocket. Love these guys!

After reviewing the top ratings some older than a year to dry clean -- my professional…read moreorganizational jackets, pants and blouses the service was mediocre at best, and not of the quality for the $$ I spent. I had to redo a size makeup stain myself and leave a jacket with a missing button to be repaired after the four day wait. Yes, cleaners are a fading professional breed, but service can be so much better.

Nice laundromat with nice parking. Lot big enough to accommodate a tractor in the back. Offers…read morecoins to tokens as well as a mobile app that allows you to start and pay for machines via Apple Pay. Comfortable seating available as well as free WiFi.

Facility was clean. Seemed to have only multi load washers, but perhaps I missed the smaller ones…read more There were only a couple of laundry carts and other patrons seemed to claim them by leaving laundry baskets etc inside them while they washed their clothes. That made it hard to transfer clothes from washer to dryer and to folding table if you brought a laundry BAG instead of basket.