Had a great first time experience yesterday! Everyone was extremely friendly and made my little one…read morefeel comfortable. When we left he even said "mommy I like the dentist!" Can't recommend them enough!

From the owner: Pediatric Dentistryread more

PLEASE do not go here. At my first appointment I had the…read moremost unprofessional woman: I came to get my teeth checked out and cleaned, the lady that did the cleaning was very rude. Asked me why my teeth had so many cavities so I was honest and told her my depression was horrible for the past few years so I never had the energy or motivation to take care of myself. She straight up called me lazy. Then went on a rant about trans people (because I'm trans lol) and misgendered the patient she had before me, calling them confused. Then began to say things like "did you know people identify as animals and they put cat litter boxes in schools now?" Which is a blatant lie and just a thing transphobes believe and spread around even though u can literally Google it and see it isn't true. Second experience, which was the worst : I had one of the worst experiences getting fillings here. The guy doing my fillings did not stop or give me more numbing like I needed, it was the most painful fillings I've ever had. He went way too close to the roots on so many of them and it hurt horribly. He also did not file/sand(?) one of my back teeth down correctly after a filling so it stabs me in the tongue. Just a year or two after that I got a new dentist and got tooth infections IN ALL (3) OF THE SAME TEETH THAT HE PUT FILLINGS IN. My current dentist (who works at Dentistry of the Carolinas, PLEASE GO THERE INSTEAD) explained to me that he put the filing extremely close to the roots in my teeth so it was being irritated by them and caused an infection. I had to get three root canals throughout one year. I might have to get another one in another tooth that was done there. Please go somewhere else.

This has been my dentist office for over 15 years, but when it was taken over by a new…read moreowner/company, there was a change in customer service as well as dentistry. A couple of years ago after Covid, I scheduled my yearly exam and it went well. Loved the hygienist. However more recently the front desk staff has been rude and lack customer service skills. The dental hygienist I saw in January was not nice and made me feel uncomfortable as if she was judging me. Fast forward to more recently I had a few rescheduled appointments that I had due to work hours in the past few months. On the day of my rescheduled appointment, I was caught in traffic behind a car accident which made me late. I called and told the front desk and they stated ok. By the time traffic cleared I was 17 mins late. When I explained to the front desk staff that I was late bc of a car accident she rudely told me I was being dismissed as a patient. I had been a patient for over 15 years with no issues until the new staff and dentist took over. I do not recommend this office due to horrible customer service with rude front desk staff with attitudes, the dentist barely examines you on visits and the overall experience is horrible.

This place is extremely expensive and they charge more than their estimates. I've been going here…read moresince way before Dr Jennifer ever came into the picture, but the customer care and service have greatly declined since then! I am at my wits end with them! Do not come here unless you want to be price gouged!

I love this place! I've always hated the dentist, I thought…read morethey were all terrible, but apparently I was wrong. Dr. Wells and her team are very friendly and quick, and the office and waiting room are always clean. They give you a welcome bag with a very nice travel mug, and a "goody bag" after your cleaning. I also learned something new about brushing my teeth after my cleaning visit. Definitely will stay with this office and highly recommend to anyone who has had previous bad experiences with dentists before.

Great experience from temp screening, check-in. Staff always pleasant and friendly. Dental…read morehygienist takes time and is careful with every procedure performed. I will never go anywhere else, they make you feel like family! - Jeff Morgan

Dr. Firestone did most of my work, but I did see Dr. Merrell for an "emergency" visit. I had a very…read morelong procedure done and could not have had a better dental office to do it. I felt like I was treated like family, not just a patient. All of the assistants were very nice which I appreciated very much. I have been to other dental offices that did not treat their patients very well. I would recommend Merrell Family Dentistry very highly, either Dr. Firestone or Dr. Merrell.

Greatest staff, best dental team…read more.. Every person knows their part and plays it with purpose, compassion and pride. From the on point, amazing office manager with the contagious smile who really knows her stuff... Through the dental assistants who are eager to provide answers and care that addresses your individual concerns through the dentist. DDS Mike Morton a mountain of a man, with a wholesome, friendly demeanor along with a professional, sensitive approach to dentistry that I appreciated. The tone of this practice is local, warm and approachable. Every person here could be someone you sit next to at church, or on the PTA board. The practice is easy to find in downtown Kannapolis and there is plenty of parking in the adjoining lot. The outside looks small, but it is a full and booming practice with more room than you could have imagine just peering in. This is dentistry with ethics and heart! I would give them six stars if I could. I truly appreciated them not "nickeling and diming" me and treating the human being behind the teeth. Gives me a lot to smile about.

I had my first appointment with Dr Mike Morton today. Katy, the dental assistant, was wonderful…read moreand Dr Mike was also very nice and courteous. However, the front desk needs to do better. I got hit with a hefty bill that I was not expecting. Apparently, when using my dental insurance, Delta, I have to pay the bill in full after service is completed. This should have been disclosed before I even made the appointment. They should have asked who my insurer was and disclosed their policy. Instead, they told me for the first time when I checked out. The lady that checked me out reminded me that I was told upon arrival. When I arrived for my appointment, the lady who checked me in asked me if I was aware of Delta insurance. I thought she meant that Delta sends the check directly to me, the customer. And because of my past dentist experiences, I also thought she meant to send the check directly to their office. She did not clarify what was going to happen. I had to pay $300 3 days before Christmas! Yes, I will be reimbursed but still I've never had to do that with any other dentist office before. And, again, right before Christmas. I called back and canceled my next appointment and told them why. Joy, the receptionist, stated that a miscommunication had occurred and apologized. I understand miscommunications happen in life but it cost me $300 not her. Also, miscommunications are often preventable, so again front desk.....do better!

Dr. Sonceau is the most awesome doctor, she was honest and didn't try to sell us a plan that…read moreincluded stupid stuff, the really cool thing is that the hygienist Heather was also just as awesome. Gentle and kind both are and I am grateful. I have had negative experiences with the front office staff but all in all was good

Terrible front desk people who don't know what is going on and don't communicate with one another…read morewhen telling someone something. Answers are not consistent. They will cancel your appointments on you as well and schedule them out months later too.

I was a new patient at Aspen dental at this Concord location. My experience was AWFUL. They took…read morex-rays of all of my teeth. Then the doctor came in the room looked in my mouth for all of 30 seconds she diagnosed me with five fillings needed as well as three wisdom teeth needed to be removed and an infection by my wisdom tooth. I went to my regular dentist for a second opinion : zero cavities, no fillings needed, no infection. My wisdom teeth can also wait to be removed. This place is a scam. The doctors are horrible. They don't care about you nor your diagnosis search for a general dentist not some corporate bullshit. Fuck you Aspen dental. I hope everyone sees this review and can protect their teeth. If I could put -1,000,000 stars I would.

The dentist that did the work on my tooth did a great job. His nmae was Dr. Lee. He was very…read morepolite, explained what he was going to do and told what was going on while he did the work. He removed my tooth in 10 minutes with no discomfort. I highly recommend Dr. Lee. The reception however did a lousy job. They screwed up my appointments.

ANOTHER 5 STARS!Dr. Dennis Lockney has been my dentist for quite a while now and has never…read moredisappointed me with his work. He's professional, knowledgeable, has a wonderful staff and did I say kind? He practices " Gentle Dentistry" a it shows in his care for his patients. Case in point: My tooth broke yesterday afternoon and he generously "worked me in" and within 2 hours I was smiling again! He's simply THE BEST

Great experience. Very nice staff! Made me feel comfortable and listened to my issues with my…read morecrown. Highly recommend!!!

The staff here is absolutely fantastic! They put you at ease starting with the front desk. Such an…read moreamazing experience all the way around.

Professional, yet caring and friendly in their approach. I had a checkup, teeth cleaning, x-rays,…read moreand a short discussion with the dentist. All went smoothly and quickly without rushing. I like watching the ceiling TV, it helps me be calmer and not be hyper-focused on every little movement of the clinician.

Everyone in this office is absolutely amazing! They explained everything as it was happening and…read moreare very, very kind! I was very anxious about having my crown done and getting the numbing medicine but never felt anything! I highly recommend them! 10 out of 10!!!!!!!

Dr. Fink and his team came as a recommendation to me prior to moving to the north Charlotte area,…read moreand it ended up being a great location. This dental office is located not far off of the interstate in Concord , North Carolina. For the last 5-7 years, I've had no issues . The front desk team are very friendly and work very hard to make sure I'm seen on time for my cleanings. Appointments start as early as 8 AM. The hygienist and dentists are also very friendly and offer great health advice. The suites are comfortable and come equip with cable TVs.