I bought an aerator for my kitchen sink. It did not solve my problem. Which was low water pressure. I went to Ace with the exact thing in my hand I needed. The one that I got did not correct the problem. I had a plumber come out and he showed me why this aerator Was not working. Basically it's cheap and poorly designed. He showed me and it made absolute sense. read more

Crowder Bros Hardware - This hole is too small won't let the pressure through. - Hardware Stores Near Me - Lakewood Ranch, Florida

I was buying tomato seeds and a worker then walked me to where they are, and then at checkout a different worker said he respected gardeners and paid for them for me. There was a huge variety of plant seeds and for the price is was most definitely worth it. Amazing experience. read more

Crowder Bros Hardware - Tomato seeds - Hardware Stores Near Me - Lakewood Ranch, Florida

What's not to love about a tidy and organized hardware store? This store is definitely those things and it's also packed with helpful staff who kindly asked if I needed any help as I browsed the aisles. I didn't know what I was looking for other than to see what they had and perhaps something would jump off the shelf and say "Buy me!" but nothing did today. Well stocked, decently priced, extremely coordinated. Good shop here. [Review 15806 overall - 1385 in Florida - 1310 of 2021.] read more

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Ellenton store,,,I had a return and had to see Nicholas in the service dept..He was rude and asked unnecessary, repeated questions about my return..I'v had trouble with him before...So I talked to the manager and she defended his bad behavior, age profiled and gaslighted me. As I was leaving, a chorus of check out girls, were laughing at me. read more

We went to Crowder Brothers hardware to change the remote battery for my car. This is the third time they have helped us do this. Toby was excellent in taking care of us. It is a tricky remote battery remote to change and he managed to do it in an expert manner. Toby said he welcome the challenge. He was most gracious and we were very appreciative. You can always depend on Crowder brothers to provide excellent service. thank you very much. We highly recommend this business and hope they are around forever. read more

I ordered a door from Ace on line, was the wrong door, called Ace, was told to bring it to the nearest store for a return, ordered the correct door same day, returned door the next day, refund issued same day, received Email my new door was in Saturday, went to pick door Tuesday, was told my order was cancelled, manager said door was still there, the return door credit was immediate, however no credit for supposed cancelled order, took info, receipt, pic of credit card statement, manager or duty said I would have to pay again for the door, I showed him I received no credit , I called him "dude" he got very upset, was in my face and threw me out of the store. What can Ace do?? teach employees how to defuse a situation. This manager was insinuating that I was trying to scam Him out of a 190$ door. I spend at least 100$ per month at this Ace due to the fact it is the closest Hardware store to where I live. I will not be going back to Crowder Bros Ace. read more

This being an Ace brand, it excels at service, has slightly higher prices than Home Depot, sports a smaller selection of outdoor and garden materials, but also offers some cool lifestyle and gift choices. We bought our happy Haitian made (from old steel drums) dolphin there. One thing for sure, you're greeted, and once you've grabbed your goods, out in a minute. Pickup also available. read more

Understaffed. Poor Customer Service. A man appearing to be a manager allowed cut to the line. Not many customers, but still poor service. Too many other options, try elsewhere. It was clean. read more

Great store, location and knowledgeable staff. Gift shop is great, prices are high on the majority of items through out store and gift shop. read more

Don T. Was a huge help with my key fob battery replacement. Great store and such friendly staff.

One thing I love about Ace Hardware is their customer service. No matter the store location, you need only wander a few minutes before an associate is offering guidance and helping you with you search. This place is no exception to that great service. Store was clean and well organized, and plenty of staff on and available to help you find those obscure items for your home projects. read more

Don't buy propane here. They charge a flat fee per bottle. I have always paid per gallon of propane. If I have one empty bottle and want to top off my second bottle why do I want to pay a flat fee. read more

Great local hardware store. Prices are slightly higher than Lowes and Home Depot, but for a few items, pays to go here if you are local. As soon as you walk in there is someone to direct you to what you are looking for. Lots of staff members around the store for help. Crowders is attached to Ace and has lots of novelty items and brands such as Vera Bradley, Brighton, etc. Great place to pick up knick-knacks and gifts. read more

What's to say this hardware store has everything that you need if you can't find it here, short of lumber, then you can't find it anywhere else. The gift shop is ok I find the the attendants there are a tad bit pretentious. I come here because it is closer to my home than the other big box stores. Their prices are a little higher than Lowes or Home Depot but that's the price that you pay for location. If I could suggest one thing, it would be for the workers to lay off the incessant badgering. read more

The friendly and knowledgeable staff makes this my one stop shop for just about everything I need around the house. Recently bought a Traeger grill and they even had it delivered within the hour. You might save a dollar or two elsewhere, but you gotta love great service. read more

I was greeted and asked what I was looking for. I told him and he said the aisle number immediately. Best customer service I have ever had! Found what I was looking for in record time. Check out was friendly and quick. Thanks guys and gals at Ace in Lakewood Ranch! read more

Okay so I don't shop much at the hardware store but the gift shop is one of my favorites. Really cute and unique gifts in here whether you are looking for a baby shower gift or something for your boss or mother in law! It's all here and you will likely gift yourself with a few things too as I recall looking around my house and in my purse ;-) happy shopping! read more

Crowder Bros Hardware - Hardware Stores Near Me - Lakewood Ranch, Florida

Store won't return items that are unused unopened that were purchased prior to hurricane Irma. Very disappointing. Should have been noted at every register at time of purchase. Not the neighborhood store I thought it was. Only care about increasing their September profits off their customers fears. read more

I found the gentleman who ask can I help you had a bad attitude when ask if you carry a product that was referred by manufacturer and not in stock can you order it. He barked at me and said call the manufacturer. I found the product on you shelf and he claimed you don't carry it. I just found him very rude and didn't care. read more

Great place. This place has everything and that`s no joke. From houswares to grills to tools and home repair to paint. To bad they are not where i live. Customer service was awsome too !!! read more

Great hardware store. Someone to greet you at the door and help you find what you're looking for. I've used the paint section had real good luck. Great local store. We like it better then the big guys. Close by also. read more

I "tried" to do a simple return on a defective travel mug I got as a gift. I asked for a store credit and was told I couldn't get one. I needed to contact the company that made the mug. What? In the time it took to write this review, Lowes and Home Depot would have taken care of this for me effortlessly. Why shop here with a policy like this? read more

They implement a policy when a hurricane threatens in which they will not take returns on any item they can call "hurricane " related. This vague policy allows them to basically classify most items as hurricane related and deny the community they say they serve refunds whether is actually is an item used to prepare for for the storm. Be forewarned that if a storm is threatening the area, make sure any item you buy from this store is something that you can use as it will not be taken in exchange or return. A very deceptive policy that preys on the fear and panic of the community in times of high stress. I highly recommended you take your business elsewhere where they have a more understanding policy. Response: It was chaos in the store that day and the items I bought I specifically asked sales associate if they were incorrect could I bring them back since the ones I needed were out of stock. He told me if they were incorrect that I could. When I came back to return them an older gentleman who I believe was in charge yelled at me from across the store....without even coming over to see what the situation was, that there were no returns as they items I purchased were considered hurricane supplies. I tried to explain and he wanted no part of it and turned and walked away. In my business I deal with parts purchasing daily and dealing with customers. This was a jerk move and this is why poor customer service produces terrible reviews and me wanting to share this with everyone I know. Trust me, I will never purchase anything from you again and I have shared this experience with my friends and neighbors. It didn't have to go this way and the manager could have discussed it with me like an adult and it could have be resolved. read more

I have been going to this store since it opened. They have it all. I have bought many BBQ grills and accessories and home repair equipment over the years..The store has been great until I had to return something after two weeks the other day. The manager happened to be the the one handling the $9.95 return and he was obviously upset with me. Very short tempered and rude. Didnt get his name. Day manager during the week. Anyway, I didnt appreciate the sour treatment. read more

No impressed. The customer service was not good. There was no one around to help me when I had a couple questions. There was only one person working and the store was busy. read more