After a truly awful experience at the Studio City Crossroads, I have to give credit where credit is due: the Santa Monica Blvd/West Hollywood location is basically the EXACT opposite. This location is organized, efficient, and actually knows how to move people through the selling process. The employees seem to have defined roles, the buyers are able to actually BUY without the entire operation grinding to a halt, and even when they're busy, things move. The difference between this location and Studio City is honestly night and day. Same company, same basic business model, completely different execution. The staff here are also friendly and professional without the weird too-cool-for-you attitude I encountered at Studio City. Nobody acts like they're doing you a favor by acknowledging you. They just do their jobs, keep things moving, and somehow manage to create a much more pleasant experience in the process. I've sold here multiple times and this location consistently feels well run. After seeing how chaotic and inefficient another Crossroads can be, I appreciate this one even more. If you're deciding which Crossroads to sell to in LA, skip Studio City and come to the Santa Monica Blvd location. It's not even a comparison. read more

I dropped by Crossroads Trading in WeHo recently. I saw some clothing items I liked. There seemed to be a good variety of clothes of different material, textures, and patterns. Items seemed to be well-organized. read more

Crossroads Trading - Used, Vintage & Consignment Near Me - West Hollywood, California

Crossroads Silverlake is so amazing. They make the buying/selling so effortless quick and easy. However this location was full of big BAD energy. 2 hour wait for 4-5 people is madness. The guys here are much too comfortable with their jobs because customer service is replaced with sassy bad attitudes. read more

I brought a few items for resell and went in earlier part of day . The sales and staff there are super nice and friendly and very fair in what they will take . I like their store . It's clean , well kept & actually gave really interesting and great items / selection as there is probably a fashion style there for just about everyone! Much more fun to shop there than a mall . The value is mostly good for the items . Check it out! Have a great time shopping there and absolutely the best styles ! LSI read more

Okay, so they have an awesome selection of things to choose from as far as clothes, but Istg, there's this 6'7 latin demigod with anime blue hair named Gill that always butters my cream seriously though, this a a good Christian establishment read more

I hadn't been to Crossroads Trading in a while -- my go-to used to be the Santa Monica & Sweetzer location, but they've since moved. I finally visited their new spot today and was pleasantly surprised! The new location is bigger, brighter, and has a much more open feel. On top of that, the staff was super friendly. I was helped by Daisy and another gentleman (didn't catch his name), and both provided excellent customer service. Also, I had no idea they offer parking in the back -- definitely a plus, and I'll be using it next time. Overall, a great experience! read more

The new location is great, but you'd think the staff would have more positive energy. Everyone here is rude. Honestly, most of the staff needs to be replaced, except for maybe one or two people. Where's the Manager? read more

Crossroads Trading - Bag - Used, Vintage & Consignment Near Me - West Hollywood, California

It's the worst. I'll never, and I mean never go there Spain. I've tried 3x. This last time I brought a 5000.00 coat from Milan. It was missing a button. They offered me 45.00. I just walked out.​​ read more

Consider me a crossroads fan girl - and this is the best location in all of LA. Not only are the buyers getting the best selection of designer and one of a kind pieces, but the service is the best. Sofia (Macias) helped me in the dressing room and we ended up vibing so much so that I made a new friend. You know the service is good when the girls working there inspire your style and deepen your love for the store. This is my new go to location now because of her! read more

Not upgrading my rating just adding more. I did shop here today for something specific (film fest outfit), and I'd say this is definitely more of a vintage/consignment than thrift store. The prices aren't gonna be cheaper here, they just have discounted used name brands. So you'll get a deal and save money but it's not Marshalls in other words. I scored a one-of-a-kind pink jumpsuit that was probably 75% off retail price but still twenty bucks, and that was sitting next to stuff marked at a hundred bucks or so. Service is normal, some nice cashiers some snooty ones depending on the day. read more

I have been shopping - and selling - at the WEHO Crossroads for two years. The staff is friendly and they are super particular abt what they buy - which is a very good thing bc that means you are buying good stuff - not junk. The new location is amazing and I always find the most unique pieces here. It's like a more reasonably priced Wasteland. I love it. read more

One of the best places for thrift shopping. The buyers are pretty great because I always seem to find something to buy! Solid selections for every season and gender. Great customer service and prices are reasonable. Highly recommend this location oh.... and btw It's also moving down the street to Hancock ave and Santa Monica Blvd soon. read more

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I really do like to shop here: because every so often there are great gem pieces at excellent prices. but selling here/ dealing with any of the employees is always very frustrating. They are not considerate with your time AT ALL. the wait times are ridiculous. and for no other reason other than employees not doing their jobs. I'm waiting in line to sell - and the ONE guy who is going through people's bags keeps going on his phone to text every few minutes. or stopping to chit chat and gossip with his co worker. So it's taking him 20 + minutes to go through one small bag of clothing. i'm standing here just watching him dance and sing to the music.. talk. text on his phone ... while i have other things to do today it's just inconsiderate and unprofessional. i won't ever be coming back here to sell again because i don't have hours out of my day to wait like this. also... an elderly woman asked this guy for help checking in with the kiosk to sell her clothes and he said "sure like i have nothing else to do" under his breath but loud enough for me to hear. the lack of professionalism - customer service - simple manners... very disappointing update : because i waited to leave to post this - i ended up being in there waiting 1.5 hours. with only 2 people ahead of me to sell with small bags. never again. read more

Checked out the new location for the first time and I was really glad I did. Parking structure behind the store was so convenient, layout was nice, and the staff here were friendly too. Thank you Dory, super helpful and attentive. read more

the buyers here are awful and they do not know the market on designer clothing... I brought in Balenciaga (retail market $750) and they wanted to offer me $50 lmfao, that's below 10%. If you're selling streetwear and don't care about the price, then this might be the place for you. Don't try selling here if you actually love your fashion and are looking for reasonable prices for your items. read more

I have been trying to sell my clothes for a few months 8-10 and shoes 7.5. ALLLLL my stuff is barely worn, super cute, good names and stylish ... it's ironic that this location won't take a 150$ dress but they will take a junky Walmart band tee!!! It's ironic to be ironic I guess. But the worst part is, all my clothes were returned w my pocket linings turned inside out !!! The fact the buyer was checking my pockets makes me feel gross about ever going back. It just seems really slimy to me. read more

This location of Crossroads buyers are simply incompetent. I brought in a Bella Bicchi peacoat, made in Italy. The peacoat is made of alpaca wool blend. The buyer, a woman with short pink hair, accused me of bringing a fur coat. I mean, what?? She had absolutely no clue about the difference between a fur coat and a wool blend peacoat. I mean, can't you see that it is a peacoat, and that there is no fur?? WOW! This is a whole new level of incompetence. Crossroads, how do you hire your fashion buyers?? After I regained my composure from my shock, I told her that wool is different from fur. Wool is a fabric made from trimmed sheep or alpaca, and they need to be trimmed, just like how humans trim their hair. After that, the buyer went and asked another buyer working nearby. The second buyer confirmed that it is NOT fur. OMG!! Then the first buyer offered me $8 cash for my Italian-made cream peacoat. Well, I didn't sell anything at this location. I took my peacoat to the Crossroads Melrose location, where they not only bought it for $25 cash but also said that Crossroads accepts fur coats -- they just need to know the source of the fur. read more

Two stars solely because one worker provided me with an acceptable, minimal, level of kindness & customer service (nothing exceptional but appreciated relative to the rest of his coworkers). I don't know what it is about crossroads trading-- every location from north to south the workers are absolutely miserable and rude. This location may be the worse as it is in the heart of West Hollywood where materialism and pretentiousness thrive-- and yet this city and its people are made up of performative activist who claim to preach justice, acceptance, peace & love (I suppose those morals are reserved for their media). I find this quite ironic considering their character reflects those they criticize-- our near and dear neighbors just up in Beverly Hills who carry the same arrogant and supercilious ways while sitting in their mansions. I can say this store and it's team does one thing really good and that is conforming to the norm of LA coffee shops and second hand stores where you can expect pretentious folks who call themselves activist and claim they're for the people when they really don't give a *unprofessional word I can't put in* about anyone. Well, at least their consistent with the stereotype. As for the specific workers I'm referring to from today: there was a shorter black woman with good style and wearing lots of accessories who worked in the try on section as well as a shorter white man with trimmed facial hair and semi long hair at the register going through donated clothes. This was around 12:30-1:15 today. Although, as a whole, the team is simply not great. Godspeed to them. read more

DO NOT waste your time trying to sell clothing to this location. The buyers are under the impression it's a high end used clothing store. Numerous times I have taken shoes and clothing in VERY common sizes, 4/6 clothing and 7-1/2 shoes, in great condition and they have declined to purchase. You may be asking if I had bad taste or if the clothing /shoes are outdated or cheap- it's not. Just save yourself the inconvenience and sell elsewhere! #wasteland #buffaloexchange read more

Got some great finds here, was surprised at the selection. It was a busy day and the employees were all occupied, but I didn't mind. Thankfully checkout was quick and easy and I'd definietely come back here again read more

Waiting was bit long, very busy store, they have very strenuous check for selection, the stylist was nice, in general, if you are looking for selling there, don't have a high expectation if they will pick most of your cloth. The percentage is among the highest compared with others. read more

Tried to give this place another chance, but the people working the buying counter are rude every single time I come in. I will literally try to greet them even though I feel like that should be part of their job... and they will not respond and just glare... They will take all my best clothes that I could have sold 1 piece for the price of how much they gave me in store credit (which is double what they would give u in cash) .. which is disgraceful if you take the cash option.. not even worth it. Literally wanted to ask for all my stuff back. If they dont like you, then they wont be fair about pricing on your clothes... just an observation Ive made from selling many times to this location. Wont be selling here ever again /: Tried to many times with bad experiences.. read more

they have a decent selection of clothes but the customer service makes it an uncomfortable experience. The guy workers are rude and unprofessional complaining about customers loudly to each other. I sensed an unfriendly attitude as I checked out. Some guys shouldn't be in customer service. read more

Michael is super nice! I shop at several locations and is always smiling and gives great customer service. Retail is challenging and even though they might not trade your clothing choices the attitudes of the staff are what makes customers loyal shoppers. read more

This place is the bomb! They have really unique pieces that you will only come by once so I will definitely come back to see what else comes in. Some of the clothes have a slight smell or a small stain here and there but it is a used clothing store! I have found some designer items for a really good price that were in reasonable condition! The workers here are pretty nice. Some of the employees didn't greet me but others made up for it! Gwen was very accommodating when I wanted to try on a lot of things and was nice enough to ask about my day. The person at the register was also very nice to me so I will definitely be back. Well done crossroads! read more

As many other reviewers have stated, your experience at Crossroads definitely depends on who your buyer is. Sometimes I've brought in a bag and almost everything was bought, other times only 1 or 2 pieces (when they all were designer or high end brands and styles comparable to what was in the store). The amount you get per item is pretty low, but if you would have donated items for free, I guess $10-$15 is fine? But you're probably better off just donating at a place like Out of the Closet or trying to sell it yourself on Poshmark or Mercari. read more

Update to Sean's response to me. It is just as I said in my initial review. The girls at your location are as stated. Snooty and rude. She turned away a pair of men's Ferragamo shoes because she said they were a little worn. Turned her nose up and scoffed. Hmm all the stuff you carry is worn. I'd had luck with a male employee just the day before at your location. The guys are always nice. So I took this same pair of shoes to the Melrose location and was waited on by a guy. Guess what? Nice. Bought the shoes immediately no problem. read more

The service was nice once it was our turn. But they made us check in on the tablet and it was our first time ever doing this. And they didn't explain that they only take seasonal things and it can't be certain brands basically. So we waited over two hours when they told us it was a 30 min wait. Just to be seen for 5 minutes then told no for everything. Their stuff they had was priced major overpriced and they gave me $5 for a $50 top that had a tag read more

Sorry 3% surcharge for dirty, smelly, USED clothes. Meanwhile the company keeps the profits and employees in this location give you attitude while you're checking for bugs in the clothing. Hard pass no. I'd rather shop on Etsy. read more

Ok so I knew this placed sucked last time i was trying to sell but I gave it another chance. Do the buyers know who shops here? Its in West Hollywood and should have better menswear but the idiot girls who do the buying passed over Todd Snyder, Reining champ, Vince, plus Acne and Nudie Jeans. Not sure what they are looking for but if i take how they dress then they must be looking for H&M. So confused by the store. Not one thing in that mens section that I would want to buy. read more

I was happily surprised by this place. I love thrift stores and second hand stores. This place, it's like going to the actual store at thrift store prices. I am a total fan! I bought sneakers, jeans, a hoodie and an entire bag of goodies. If you are close by, check this place out. You will be glad that you did. I know I was. read more

Crossroads Trading - Used, Vintage & Consignment Near Me - West Hollywood, California

Selection not impressive. Service just okay. Greedy / petty ownership I will not support. I will update my review when this place removes it's ridiculous additional "3% surcharge" that's added to each purchase. EDIT: Staff should be paid fairly WITHOUT surcharges to the customer. I did ask the cashier for the surcharge to be removed and I was told it's not possible per management. read more

My place to find gems. They took a decent number of my items so I'm happy for that. Glad I found items to trade for because you get 50% of the price they can sell your item for in trade or 30% cash. Can't believe I used to take bags and bags of clothes over the years to goodwill and just donate there. Never again. read more

Aggressive cashier with the forever21 von Dutch hat and disinterested employees who just stand and watch when said aggressive cashier verbally attacks the people who are trying to cash out. Embarrassing for the company. Dont waste your energy or $$ here. read more

Very rude staff and the pay out is just not worth the time. Waiting over 2 hours to be told NO to brand new Nike, Rick Owen's, Gucci etc. Will not return. Ever. read more

Sort of a shady buying process. They claim it's because of Covid but basically you drop off your stuff and you don't get a chance to see how much they will give you. You then get a check later for a low amount. I dropped off like 12 pairs of basically new Levi's, 2 H+M suits, a new Puma fanny pack - and all I got was a handwritten check for $62.95. No itemization or description of what they paid per item. Just seems a bit shady. read more

Clothes are hyperinflated prices for cheap garments. Style is hit or miss, mostly miss. 1 star for going back to only store credit return w/in 7 days--without notice upon checkout. The pandemic is not over. This is a low end thrift store. Bad capitalist business.. read more

Rude staff. Took them an hour and a half to go through my one bag? There was only one person infront of me lol.

Great selection of things - I scored some jeans and a silk pantsuit! The store is organized well and pretty busy even on a weekday morning. Everyone who helped me was laid back and friendly. Parking is available too - meters outside and a small lot!! read more

If you want a good defense after you've harassed a customer just turn it around and claim they threatened you. You'll get rewarded with time off and have the customer barred from their store. Problem solved! Please do not give CR's your hard earned money. I've spent minimum 20k at this location this past year alone. I just wanted to give CR's my money. I used to love shopping here. That's all changed into a complete nightmare of calls and disparaging remarks from CR's. After repeatedly being harassed by their employee I told a manager who's response was so, so nasty. She kept repeating that no one has ever complained about that employee before or any of their employees, but stated there would be an investigation. Ten days later I received a call from the district manager who notified me that I'm no longer welcome at the store and THE EMPLOYEE WAS REWARDED WITH FOUR DAYS OFF CLAIMING SHE FELT THREATENED WHILE I'VE BEEN TOLD I'M NOT WELCOME AT THEIR STORE. The head manager told me that they can't talk about how they're dealing with the employee, but that they are investigating. Perhaps she didn't want to mention they gave her a four day vacation after accusing me of threatening her. They aren't savvy enough to even think the employee would lie in retaliation. All I can say is that I'm the desired customer with tons of money who doesn't want attention but just wants to be alone and buy clothes while minding my own business. I'm polite to everyone but they treated me like GARBAGE while rewarding the employee who HARASSED me consistently. Their calls and allegations towards me have been demeaning and unprofessional in the least. read more