I have not received this kind of customer service at any other hotel! From the moment my family…read morechecked in at 11pm to the time we checked out- everyone has been so accommodating. My only "complaint" is our bathroom had some kind of weird sewer/mildew smell room 205. But honestly, everything was so clean and updated. If I'm ever in the area again I would DEFINITELY be back!!! I'm usually a Marriott girl but I may have converted. Thank you!

Tru by Hilton in North Augusta is about 3 years old. It's in a great central location. Surrounded…read moreby restaurants, shopping centers and grocery stores. Whatever your need is, it's nearby. The Tru holds on to its millennial design. Nice size pool table in the lobby. There was a group of guys killing it as I was checking in. The receptionists are always friendly and welcoming. Thanking me for being a Gold Member. If you don't want to go out, you can grab a snack, drinks, or a quick microwaveable meal from the snack area around the front desk. Not Free of Course. They have a really good selection. Room was super comfy once I got the AC to shut off. Apparently, I slept straight through a wild thunderstorm that blew through in the middle of the night. I never heard a thing. Next morning, I rose like a rooster freshly restored and ready to take on the world . Don't sleep on TRU by Hilton. Give them a try.

This particular Hampton Inn stands out from most others for their friendly service, always clean…read morerooms, and fair prices. I've been here a number of times over the years and both Darlene and Kim are incredibly friendly the epitome of southern hospitality. We stay here about once a month and it's our favorite hotel along I-20.

Seems nicer than other in the area, but not worth the price…read more Loved the location and staff seemed super nice at check in. Bed was super comfy and big. Pool area was closed all weekend, even though when booking it said was open and that was a big reason we booked this hotel. There looked like mold on the shower head and on the tub. There was used plastic spoon, fork, and knife in a side table. The vent above the toilet was very dusty, not sure if cleaned. There was a chip in the side table. And the WiFi was where you have to go to a separate page to log in on your phone and you are unable to use any systems you bring in the WiFi. Tried to ask to pay for a soda and front desk said it was for higher members. Tried to use the vending machine instead and it was out of order. The shower bar for the curtain was off a little. Check out was at 12 and they called around 11 and 11:45 to remind you it was at 12. Do not disturb was on door at check out and around 11:30 we had a knock on the door from housekeeping. Felt a big pushy to leave before check out time. Breakfast was not mine or my husbands favorite. We ended up not eating much and going somewhere else to eat. They didn't refill the milk the first day when we came down and the second day the milk was a little warm. Ac in the room did not go down to the temp it said and no matter how many times I pressed it sometimes it would not go up or down in temperature setting. Edit to add photos

Christa has been our check gal for the last 4 years while visiting the Berry. She amazing and…read morehelpful. The rooms are clean and well maintained. Our suite slept three comfortably in two queen beds. This was our last stay here because we will no longer be visiting since our daughter has graduated 2026. Stay here!

Staff was very friendly, was clean and comfortable, but with paying $200 it's the small things that…read morecount as well. The shower regulator was covered in lime scale so when plunger was pulled, hardly any water came out of the shower head. And the shower dispensers were falling off the wall. Could not hear neighboring rooms but outside noise was loud all night with the factory next door.

My stay was NOT worth the money I paid. The beds felt well broken in by thousands of people. When…read moresitting on the bed, it just sunk... I refused to sit on the sofa because was stained with God knows what. The bathroom door was scratched up and the grouting was dirty in spots. I'm giving a third star only because they had robust complimentary breakfast offerings: homestyle biscuits, sausage gravy, bacon just to name a few of my favorites. In addition, the breakfast staff was welcoming, set up everything nicely and kept the tables clean for guests.

Stayed here March 2023 ! Staff very personable and friendly! Man working behind desk gave us a good…read moreprice for one night . Room has two queen beds, big television and a nice shower head ! Everything looks clean ! Comfortable sleep than headed to breakfast !! Boy oh boy what a breakfast spread they have ! Omelette's, cereals , oatmeal, granola's, Al kinds of breads ! You name it they had it ! Anita who works the breakfast always busy making sure everyone happy ! Refilling as needed! Very pleasant and you can tell she likes to be there !! A man walked past her with a yogurt in one of his hands ! It seemed to me he was looking to put it back and Anita mentioned if he was looking to put it back but that's not accepted since Covid or something to that matter . He then jumped all over her to say why do you assume I was looking to return it ? I was just looking for a spoon!! He basically attacked her in a sense when she was only doing her job to keep the place clean and following her company rules with Covid I'm sure !! Our stay here was very enjoyable based on staff and clean room !! Would we stay here again ?? Oh yes indeed we would !! Actually I would like to live in this place permanently!! :@)

I cannot speak to the hotel but we had a great experience at the bar last night. The waitress and…read morebar tender were friendly and efficient. I have celiac disease and the chef was awesome in accommodating me. I had the steak and broccoli which was delicious. The chef came out and showed me many GF options which I really appreciated. The music was fun although a bit loud. A great experience! We will be back.

Stayed here as we visited our daughter at Lander University and was so nice & clean. Very friendly…read morestaff and they had restaurants on site too, but didn't eat there. Would definitely come back.

Where do I start.? First the hotel definitely needs updating. The check in process is way too slow…read morelike 20-30 min. The man at the front desk is too old and too grumpy to be doing this job. The morning front desk staff gave very poor customer service as well. I had questions about my rate and he seemed bothered that I even asked. Not to mention he abruptly came in my room because he assumed I checked out. The breakfast is a joke! Watered down waffle batter, stale bagels and sliced bread, expired yogurt and an empty juice machine. The carpet is very dirty. The toiletries in the bathroom were half empty, upon my check in. If you're going to provide sub par service, you need to lower your Prices!!! For what it is this hotel should be more like $60 a night .

Terrible motel, sign at lobby door say locked between the hours of blank to blank. Door is never…read morelocked. You could get high from people smoking pot and the smell comes into your room. There are bugs in my room not bed bugs thank god! there is no elevator, the carpet in the hallways are dirty. The breakfast is bad stale cereal, no eggs, breakfast meat, grits etc. this morning there was no coffee.glad I'm not paying for room. Don't stay here it's not not a good place

Recently stayed at the Lookaway Inn during a brief, two night stay in Augusta…read more The Inn itself is historical and beautiful. There's the main house (which I honestly don't know if there are guest rooms in the main house, but I would think so) and then there are additional rooms around the back. I stayed in one of the rooms out back. The room was on the ground floor and was spacious and beautifully appointed in period appropriate furnishings. The bathroom was also spacious and and a big and deep jetted tub, which was an unexpected bonus. The room was clean and quiet and the bed was comfortable. The inn is conveniently located to eateries etc. For my solo traveling girlies: + I don't believe the Inn is staffed all night. I was checking in around 5:30pm and the Innkeeper texted me to let me know they had a meeting and wouldn't be there upon arrival. They sent me instructions for how to do a self-check in and gain access to my room. My car was the only car in the parking lot all night. I didn't see anyone else--I believe I was the only one at the inn that night. + My room was accessed from the outside (ie: my room didn't lead to a hallway--it lead to the outdoors). And, there were two doors to access the room (both leading outside). They both did have deadbolts and one had a door chain at the top, +Parking is on site, well lit, and close to entrances +The inn appears to be in a nice area of town I don't know that I'd stay here solo again but would 100% stay with my partner.

What a find with Lookaway Inn. Just across the River from downtown Augusta, nice neighborhood…read more Close to everything. Great Old Historic Southern Mansion with a newer addition in the rear of the main home which is in keeping with an old world style feel. High ceilings, Rooms are like a very nice guest room in a good friend's or family's home. Very cozy, nice size room, easy access to main floor rooms from the parking lot. There is a set of stairs (no elevator) to the 2nd floor. Nice courtyard off main floor rooms to sit and relax. Bathrooms have soft, black makeup remover washcloth for us women and makeup remover towelettes plus all needed shower amenities. TV and lights turned on, water bottles included. Just like coming home, much nicer than a hotel. John and Mary are great hosts and very accomodating to our schedule. One of the BEST parts is the awesome included breakfast, made to order eggs, sausage, etc. fresh various bread types, fresh fruits, all set in their main hotel formal dining room with china plates and silverware. Don't worry dress is casual in this room :) The price is AWESOME for all that is included. You cannot beat it. Easy access to expressways. Could not ask for more. We will definately return when we head back down south toward the beach area. We stayed at Lookaway Inn coming and going from our trip to Hilton Head. A nice halfway point for us to relax. They have also built a very nice event venue building on the property. There was a wedding right before we arrived and more wedding events planned.

My wife was staying at this hotel alone, and shortly after checking in, she had a very frightening…read moreexperience that caused her to feel completely unsafe. The same employee who checked her in and personally handed her the room key later went to her room and began banging aggressively on the door. At the time, my wife was in the shower. She called out through the door that she was in the shower and could not open it. Despite this, the employee--James--continued to bang on the door and demanded that she open it to identify herself and provide her ID. This made no sense, as he already knew who she was and had just checked her in moments earlier. He persisted multiple times, insisting she open the door. This behavior terrified my wife. She felt unsafe, vulnerable, and unsure of what to do, especially as a woman alone in the room. I was on the phone with her during the incident and heard everything unfold in real time. Because of how unsafe she felt, my wife made the decision to leave the hotel and check out immediately. No guest--especially a woman staying alone--should ever be made to feel frightened or pressured like this by hotel staff. This experience was extremely disappointing, and I will be contacting corporate to report this incident. This type of behavior is completely unacceptable, and no one should ever be made to feel this way while staying at a hotel.

If you are hired to do service at this hotel. Think twice. You might get your privacy violated…read more They promote high end hospitality but I received poor professionalism all across the board.

Lovely old inn (1903) that still has the feeling of stepping back in time…read more If you're looking for modern, sterile IKEA-like hotel, keep looking. But if you're looking for a living part of history, check them out. Most of the hotel has a lot of the original design and architecture- high windows, hardwood floors, veranda, tall ceilings.. Yes, somethings don't work perfectly and it's a weird finding the check in entrance, but overall it was a pleasant stay. Staff was super nice and helpful when OYO had not sent our reservation to them Definitely will be back in spring

We totally enjoyed our stay at the Belmont. The building…read moreitself has so much southern charm, much like the staff that works there.