I have not received this kind of customer service at any other hotel! From the moment my family…read morechecked in at 11pm to the time we checked out- everyone has been so accommodating. My only "complaint" is our bathroom had some kind of weird sewer/mildew smell room 205. But honestly, everything was so clean and updated. If I'm ever in the area again I would DEFINITELY be back!!! I'm usually a Marriott girl but I may have converted. Thank you!

Absolutely fabulous! Staff was extremely friendly and helpful. Received snacks and water at…read morecheck-in. Our only requirements for a hotel stay is a WALK-IN SHOWER. This has it and more. AC was quiet, lights were working, room extremely clean as was the lobby and bathroom was clean and smelled fresh. Not sure of why tubs are so necessary in hotels besides being a trip and fall hazard. Soaking in water that you are washing in doesn't sound clean to me either.

IF I could give this place a ZERO I would !! This location…read morewas not only unprofessional, but deeply discriminatory. I arrived with a confirmed reservation paid for through CRS Housing, yet from the moment I walked in, I was treated differently than the white guests checking in before me. The front desk employee greeted them warmly, but when it was my turn, her entire demeanor changed -- no greeting, no courtesy, just immediate hostility. The difference in treatment was obvious, and it set the tone for what became a clear case of racial profiling. She repeatedly insisted my card was "declining," even though the incidentals had already been charged. I attempted to show her the transaction on my account, and she refused to look, raised her voice, and became confrontational. When I asked for the manager's contact information, she slammed his business card on the counter instead of handing it to me respectfully. Instead of resolving the issue, she escalated the situation by calling the police on me -- a paying guest -- simply for asking for clarification and proper service. I was then banned from the property based on false accusations, including claims that I threatened her. These accusations were completely untrue. My 17‑year‑old, who never even stepped out of the car, was also falsely mentioned in her story. When I attempted to speak with the manager, he repeatedly cut me off and hung up on me instead of listening. The entire situation was mishandled, disrespectful, and rooted in bias. No guest should ever be treated this way, especially when they have done nothing wrong. I will not be returning to this location, and I strongly urge corporate to investigate the conduct of the staff involved.

This particular Hampton Inn stands out from most others for their friendly service, always clean…read morerooms, and fair prices. I've been here a number of times over the years and both Darlene and Kim are incredibly friendly the epitome of southern hospitality. We stay here about once a month and it's our favorite hotel along I-20.

We stayed one night at the Holiday Inn in Newberry, SC, and overall it was a good stay that met our…read moreneeds. The hotel is nice and appears to be updated. The fitness center was clean and well organized, and the pool and hot tub looked inviting, although we arrived too late to use them since they were already closed. Breakfast was surprisingly better than what we've come to expect at most Holiday Inns, which was a nice bonus. Our room was mostly clean and comfortable. A couple of things stood out, though: there was hair from a previous guest on the shower wall, and one of the couch cushions had quite a few stains on the underside. Also, the TV wasn't centered with the beds, which seemed like an odd design choice but wasn't a major issue. The elevators were a little questionable during our stay, and one was actually taken out of service just as we were leaving. The real standout of this hotel was the front desk associate working when we arrived around 10:30 p.m. She was genuinely friendly, welcoming, and accommodating. She let us know that if we needed bedding for the pull-out sofa, all we had to do was call, and she would bring it up--which she did promptly with a smile. Even though it was late, she remained cheerful and seemed happy to help. We stay in hotels fairly often, and it's refreshing to encounter someone who provides that level of customer service, especially compared to the more routine overnight staff we often come across. I wish I remembered her name because she definitely deserves recognition. Overall, for a quick overnight stay or even a few nights, this Holiday Inn serves its purpose well. It's a solid option with a great staff, good breakfast, and mostly comfortable accommodations.

Would not recommend. Paid for 4 days & 3 nights, Stayed 2 days & 3 nights, and unfortunately the…read moreexperience was disappointing. Our first room had a bedspread with unknown brown streaks on it. Jessica at the front desk was helpful enough to move us to another room, which we appreciated. Unfortunately, the new room had an AC unit that was not functioning properly. Housekeeping stated that they would not be able to issue additional towels to me because of the number of people in the room. We didn't want to escalate the issues to Jessica again, but in hindsight, we probably should have. I've included photos of the "ready room," where the bed appeared to have been very quickly pieced together rather than properly prepared for a new guest. Jessica acknowledged "you should have clean sheets when checking into a hotel." Hot breakfast is available 7-10am, basic spread but the Hotel staff were lining up at 10am to also enjoy, which is great but I'd still prefer the details in rooms be addressed. To make matters worse, our original travel plans were unexpectedly cancelled, resulting in us being unable to utilize one of the days we had already paid for. I contacted the hotel and kindly requested a refund for that single unused day. Jessica flatly denied the request, despite the fact that we had only stayed from Friday 9pm to Monday 2am and were only asking for consideration for the one day we were unable to use due to circumstances outside of our control. I understand hotels have policies, but there should also be some level of customer service and compassion when unexpected travel disruptions occur. Between the room cleanliness/condition issues, the AC problem, and the refusal to accommodate a reasonable request, this was unfortunately not the experience we expected.

My stay was NOT worth the money I paid. The beds felt well broken in by thousands of people. When…read moresitting on the bed, it just sunk... I refused to sit on the sofa because was stained with God knows what. The bathroom door was scratched up and the grouting was dirty in spots. I'm giving a third star only because they had robust complimentary breakfast offerings: homestyle biscuits, sausage gravy, bacon just to name a few of my favorites. In addition, the breakfast staff was welcoming, set up everything nicely and kept the tables clean for guests.

Stayed here March 2023 ! Staff very personable and friendly! Man working behind desk gave us a good…read moreprice for one night . Room has two queen beds, big television and a nice shower head ! Everything looks clean ! Comfortable sleep than headed to breakfast !! Boy oh boy what a breakfast spread they have ! Omelette's, cereals , oatmeal, granola's, Al kinds of breads ! You name it they had it ! Anita who works the breakfast always busy making sure everyone happy ! Refilling as needed! Very pleasant and you can tell she likes to be there !! A man walked past her with a yogurt in one of his hands ! It seemed to me he was looking to put it back and Anita mentioned if he was looking to put it back but that's not accepted since Covid or something to that matter . He then jumped all over her to say why do you assume I was looking to return it ? I was just looking for a spoon!! He basically attacked her in a sense when she was only doing her job to keep the place clean and following her company rules with Covid I'm sure !! Our stay here was very enjoyable based on staff and clean room !! Would we stay here again ?? Oh yes indeed we would !! Actually I would like to live in this place permanently!! :@)

Stayed here as we visited our daughter at Lander University and was so nice & clean. Very friendly…read morestaff and they had restaurants on site too, but didn't eat there. Would definitely come back.

I cannot speak to the hotel but we had a great experience at the bar last night. The waitress and…read morebar tender were friendly and efficient. I have celiac disease and the chef was awesome in accommodating me. I had the steak and broccoli which was delicious. The chef came out and showed me many GF options which I really appreciated. The music was fun although a bit loud. A great experience! We will be back.

Where do I start.? First the hotel definitely needs updating. The check in process is way too slow…read morelike 20-30 min. The man at the front desk is too old and too grumpy to be doing this job. The morning front desk staff gave very poor customer service as well. I had questions about my rate and he seemed bothered that I even asked. Not to mention he abruptly came in my room because he assumed I checked out. The breakfast is a joke! Watered down waffle batter, stale bagels and sliced bread, expired yogurt and an empty juice machine. The carpet is very dirty. The toiletries in the bathroom were half empty, upon my check in. If you're going to provide sub par service, you need to lower your Prices!!! For what it is this hotel should be more like $60 a night .

Terrible motel, sign at lobby door say locked between the hours of blank to blank. Door is never…read morelocked. You could get high from people smoking pot and the smell comes into your room. There are bugs in my room not bed bugs thank god! there is no elevator, the carpet in the hallways are dirty. The breakfast is bad stale cereal, no eggs, breakfast meat, grits etc. this morning there was no coffee.glad I'm not paying for room. Don't stay here it's not not a good place

What a gem! This place is beautiful. My wife booked it and I had no idea what to expect. We pulled…read moreup to the address on my GPS and I said there is no way this is where we are staying. I thought it was a museum, which it kind of is. Our room was on the ground floor behind the main mansion. We arrived in the evening so they left us information on how to get into our room. The room was big and stunning. I loved the wood floors and everything inside the room. Everything was spotless. The beds were two queens and they were very comfortable. In the morning we went to the mansion for breakfast. The hosts were extremely friendly and made us feel at home while they cooked us some fresh eggs. The price was very reasonable and this was way better than staying at a hotel, it just was way more relaxing. I highly recommend the Lookaway Inn!

Recently stayed at the Lookaway Inn during a brief, two night stay in Augusta…read more The Inn itself is historical and beautiful. There's the main house (which I honestly don't know if there are guest rooms in the main house, but I would think so) and then there are additional rooms around the back. I stayed in one of the rooms out back. The room was on the ground floor and was spacious and beautifully appointed in period appropriate furnishings. The bathroom was also spacious and and a big and deep jetted tub, which was an unexpected bonus. The room was clean and quiet and the bed was comfortable. The inn is conveniently located to eateries etc. For my solo traveling girlies: + I don't believe the Inn is staffed all night. I was checking in around 5:30pm and the Innkeeper texted me to let me know they had a meeting and wouldn't be there upon arrival. They sent me instructions for how to do a self-check in and gain access to my room. My car was the only car in the parking lot all night. I didn't see anyone else--I believe I was the only one at the inn that night. + My room was accessed from the outside (ie: my room didn't lead to a hallway--it lead to the outdoors). And, there were two doors to access the room (both leading outside). They both did have deadbolts and one had a door chain at the top, +Parking is on site, well lit, and close to entrances +The inn appears to be in a nice area of town I don't know that I'd stay here solo again but would 100% stay with my partner.

The Crowne Plaza Salt+Marrow Parlor Bar Is, for all intense…read moreand purposes, the lobby bar. I have to tell you, it's a beautiful bar. What you need to understand is the bartenders are amazing, very attentive, quick and you will love your cocktails!!! My bartender was Brittany and she makes amazing drinks, she's quick witted, funny and very professional! Quanta, Lindsey, and Adrian all kept the customers happy and coming back for more!!! If you're ever in the North Augusta area, especially for a Green-jackets game stop by the Crowne Plaza and see Brittany and her co-workers and you will not be disappointed, but if you are charge it to room 546...feel sorry for those people! BWUAHAHAAAA

My wife was staying at this hotel alone, and shortly after checking in, she had a very frightening…read moreexperience that caused her to feel completely unsafe. The same employee who checked her in and personally handed her the room key later went to her room and began banging aggressively on the door. At the time, my wife was in the shower. She called out through the door that she was in the shower and could not open it. Despite this, the employee--James--continued to bang on the door and demanded that she open it to identify herself and provide her ID. This made no sense, as he already knew who she was and had just checked her in moments earlier. He persisted multiple times, insisting she open the door. This behavior terrified my wife. She felt unsafe, vulnerable, and unsure of what to do, especially as a woman alone in the room. I was on the phone with her during the incident and heard everything unfold in real time. Because of how unsafe she felt, my wife made the decision to leave the hotel and check out immediately. No guest--especially a woman staying alone--should ever be made to feel frightened or pressured like this by hotel staff. This experience was extremely disappointing, and I will be contacting corporate to report this incident. This type of behavior is completely unacceptable, and no one should ever be made to feel this way while staying at a hotel.

I have traveled many places; I am a food tourist and a foodie. It is my thing. I ordered the…read moretruffle fries; if they weren't slivered they would be steak fry size (similar geometry in the slices); they smelled & tasted like I had in Chicago; where truffle fries are a big deal. The truffle is the mushroom oil. I also ordered a Rib-eye ?12 oz? steak well-done. It came out a tad bit below well-done; it was taken back to the kitchen and corrected. I also tried the Stella Artois Cidre -- much better than a lot of sugary "Kool-Aid" ciders on the market; & I had a Blue Moon beer with orange slice - refreshing for ~90 degree F. day. I saw Jimmy Carter had been here (presumably stayed the night in the inn). I saw a leg base for the lamp which reminded me of "A Christmas Story" movie. They have specials which they have on a standing chalkboard; June 6, 2020's special was chicken nachos, but I didn't try them as I went all-out for the Ribeye steak. There is a bar in the basement i'm told will be opening June 9, 2020. It looks lovely. Thank you Jessica for your great waitress service. You are an example of Southern Charm and Hospitality; we'll see you again!

Yes, the hotel is slightly rundown, but it is amazing spirit to stay in a building with such…read morehistory. Staff was exceptional. The little town is great. If you look past it, small flaws is a great place to stay.