I have not received this kind of customer service at any other hotel! From the moment my family…read morechecked in at 11pm to the time we checked out- everyone has been so accommodating. My only "complaint" is our bathroom had some kind of weird sewer/mildew smell room 205. But honestly, everything was so clean and updated. If I'm ever in the area again I would DEFINITELY be back!!! I'm usually a Marriott girl but I may have converted. Thank you!

Absolutely fabulous! Staff was extremely friendly and helpful. Received snacks and water at…read morecheck-in. Our only requirements for a hotel stay is a WALK-IN SHOWER. This has it and more. AC was quiet, lights were working, room extremely clean as was the lobby and bathroom was clean and smelled fresh. Not sure of why tubs are so necessary in hotels besides being a trip and fall hazard. Soaking in water that you are washing in doesn't sound clean to me either.

We chose to stay here based on yelp reviews. We were not disappointed…read more The hotel is fairly new. It's clean and smells clean. The room was nice and everything was in working order. The pool was located outside and was nice. They had an exercise room with equipment located on the ground floor. They served a complimentary breakfast in the breakfast area. The employees and staff were friendly and helpful. They checked on us when we got to our room to see if we needed anything. Considering all things I would definitely recommend this hotel if you are in the area. It's clean, the employees care, and above all we felt safe.

IF I could give this place a ZERO I would !! This location…read morewas not only unprofessional, but deeply discriminatory. I arrived with a confirmed reservation paid for through CRS Housing, yet from the moment I walked in, I was treated differently than the white guests checking in before me. The front desk employee greeted them warmly, but when it was my turn, her entire demeanor changed -- no greeting, no courtesy, just immediate hostility. The difference in treatment was obvious, and it set the tone for what became a clear case of racial profiling. She repeatedly insisted my card was "declining," even though the incidentals had already been charged. I attempted to show her the transaction on my account, and she refused to look, raised her voice, and became confrontational. When I asked for the manager's contact information, she slammed his business card on the counter instead of handing it to me respectfully. Instead of resolving the issue, she escalated the situation by calling the police on me -- a paying guest -- simply for asking for clarification and proper service. I was then banned from the property based on false accusations, including claims that I threatened her. These accusations were completely untrue. My 17‑year‑old, who never even stepped out of the car, was also falsely mentioned in her story. When I attempted to speak with the manager, he repeatedly cut me off and hung up on me instead of listening. The entire situation was mishandled, disrespectful, and rooted in bias. No guest should ever be treated this way, especially when they have done nothing wrong. I will not be returning to this location, and I strongly urge corporate to investigate the conduct of the staff involved.

We stayed one night at the Holiday Inn in Newberry, SC, and overall it was a good stay that met our…read moreneeds. The hotel is nice and appears to be updated. The fitness center was clean and well organized, and the pool and hot tub looked inviting, although we arrived too late to use them since they were already closed. Breakfast was surprisingly better than what we've come to expect at most Holiday Inns, which was a nice bonus. Our room was mostly clean and comfortable. A couple of things stood out, though: there was hair from a previous guest on the shower wall, and one of the couch cushions had quite a few stains on the underside. Also, the TV wasn't centered with the beds, which seemed like an odd design choice but wasn't a major issue. The elevators were a little questionable during our stay, and one was actually taken out of service just as we were leaving. The real standout of this hotel was the front desk associate working when we arrived around 10:30 p.m. She was genuinely friendly, welcoming, and accommodating. She let us know that if we needed bedding for the pull-out sofa, all we had to do was call, and she would bring it up--which she did promptly with a smile. Even though it was late, she remained cheerful and seemed happy to help. We stay in hotels fairly often, and it's refreshing to encounter someone who provides that level of customer service, especially compared to the more routine overnight staff we often come across. I wish I remembered her name because she definitely deserves recognition. Overall, for a quick overnight stay or even a few nights, this Holiday Inn serves its purpose well. It's a solid option with a great staff, good breakfast, and mostly comfortable accommodations.

Would not recommend. Paid for 4 days & 3 nights, Stayed 2 days & 3 nights, and unfortunately the…read moreexperience was disappointing. Our first room had a bedspread with unknown brown streaks on it. Jessica at the front desk was helpful enough to move us to another room, which we appreciated. Unfortunately, the new room had an AC unit that was not functioning properly. Housekeeping stated that they would not be able to issue additional towels to me because of the number of people in the room. We didn't want to escalate the issues to Jessica again, but in hindsight, we probably should have. I've included photos of the "ready room," where the bed appeared to have been very quickly pieced together rather than properly prepared for a new guest. Jessica acknowledged "you should have clean sheets when checking into a hotel." Hot breakfast is available 7-10am, basic spread but the Hotel staff were lining up at 10am to also enjoy, which is great but I'd still prefer the details in rooms be addressed. To make matters worse, our original travel plans were unexpectedly cancelled, resulting in us being unable to utilize one of the days we had already paid for. I contacted the hotel and kindly requested a refund for that single unused day. Jessica flatly denied the request, despite the fact that we had only stayed from Friday 9pm to Monday 2am and were only asking for consideration for the one day we were unable to use due to circumstances outside of our control. I understand hotels have policies, but there should also be some level of customer service and compassion when unexpected travel disruptions occur. Between the room cleanliness/condition issues, the AC problem, and the refusal to accommodate a reasonable request, this was unfortunately not the experience we expected.

On a long trip and need a solid place (clean w basic amenities) to stay overnight at a reasonable…read moreprice? This place fits the ticket. Clean, updated, suites, comfortable beds - these all were a part of our stay. The morning, free breakfast is your standard for this type of chain. My family appreciated a few heart-healthy options. The pool is small yet big enough to move your legs around after a long day on the road. One caution: the location is near railroad tracks and the interstate off-ramp, so it can seem noisy periodically. Use the continuous fan option.

My stay was NOT worth the money I paid. The beds felt well broken in by thousands of people. When…read moresitting on the bed, it just sunk... I refused to sit on the sofa because was stained with God knows what. The bathroom door was scratched up and the grouting was dirty in spots. I'm giving a third star only because they had robust complimentary breakfast offerings: homestyle biscuits, sausage gravy, bacon just to name a few of my favorites. In addition, the breakfast staff was welcoming, set up everything nicely and kept the tables clean for guests.

The Inn is not outdated, but quaint and charming. Natasha at the front desk was awesome!…read more Friendly, outgoing and knowledgeable. If I could say one negative thing, it would be about the bed, old and uncomfortable. Breakfast was made to order and included in the price of our stay.

Stayed here as we visited our daughter at Lander University and was so nice & clean. Very friendly…read morestaff and they had restaurants on site too, but didn't eat there. Would definitely come back.

So starting from the beginning, we booked a king room (hoping for a bigger area to walk in and for…read morea playpen), when we got there we got a queen room, that's not so bad but still the principle. We stayed 2 nights, the first night we got in super late so was pretty easy going. The next morning, my nine month old was playing on the floor and pulled what looked like a crack pipe out from underneath the bed. I quickly took it from him and washed his hands, while my husband went to take it to the front, he was furious as was I. One of the house keepers came down along with employee working front desk and someone else and we showed them where it was in the room, the house keeper said "sometimes the broom pushes stuff further under the bed and we don't check after we sweep" ok whatever. The water pressure was trash and the plumbing was terrible, I had to stand in 3-4 inches of water while taking a shower. They wake you up every morning at 8, even if your booked for 2 nights. On top of everything, the NON SMOKING room smelled a huge ashtray. So, in the end, if you want a free crack pipe with your hotel room here's the place for you. WILL NEVER STAY AGAIN!

Where do I start.? First the hotel definitely needs updating. The check in process is way too slow…read morelike 20-30 min. The man at the front desk is too old and too grumpy to be doing this job. The morning front desk staff gave very poor customer service as well. I had questions about my rate and he seemed bothered that I even asked. Not to mention he abruptly came in my room because he assumed I checked out. The breakfast is a joke! Watered down waffle batter, stale bagels and sliced bread, expired yogurt and an empty juice machine. The carpet is very dirty. The toiletries in the bathroom were half empty, upon my check in. If you're going to provide sub par service, you need to lower your Prices!!! For what it is this hotel should be more like $60 a night .

What a gem! This place is beautiful. My wife booked it and I had no idea what to expect. We pulled…read moreup to the address on my GPS and I said there is no way this is where we are staying. I thought it was a museum, which it kind of is. Our room was on the ground floor behind the main mansion. We arrived in the evening so they left us information on how to get into our room. The room was big and stunning. I loved the wood floors and everything inside the room. Everything was spotless. The beds were two queens and they were very comfortable. In the morning we went to the mansion for breakfast. The hosts were extremely friendly and made us feel at home while they cooked us some fresh eggs. The price was very reasonable and this was way better than staying at a hotel, it just was way more relaxing. I highly recommend the Lookaway Inn!

Recently stayed at the Lookaway Inn during a brief, two night stay in Augusta…read more The Inn itself is historical and beautiful. There's the main house (which I honestly don't know if there are guest rooms in the main house, but I would think so) and then there are additional rooms around the back. I stayed in one of the rooms out back. The room was on the ground floor and was spacious and beautifully appointed in period appropriate furnishings. The bathroom was also spacious and and a big and deep jetted tub, which was an unexpected bonus. The room was clean and quiet and the bed was comfortable. The inn is conveniently located to eateries etc. For my solo traveling girlies: + I don't believe the Inn is staffed all night. I was checking in around 5:30pm and the Innkeeper texted me to let me know they had a meeting and wouldn't be there upon arrival. They sent me instructions for how to do a self-check in and gain access to my room. My car was the only car in the parking lot all night. I didn't see anyone else--I believe I was the only one at the inn that night. + My room was accessed from the outside (ie: my room didn't lead to a hallway--it lead to the outdoors). And, there were two doors to access the room (both leading outside). They both did have deadbolts and one had a door chain at the top, +Parking is on site, well lit, and close to entrances +The inn appears to be in a nice area of town I don't know that I'd stay here solo again but would 100% stay with my partner.

The Crowne Plaza Salt+Marrow Parlor Bar Is, for all intense…read moreand purposes, the lobby bar. I have to tell you, it's a beautiful bar. What you need to understand is the bartenders are amazing, very attentive, quick and you will love your cocktails!!! My bartender was Brittany and she makes amazing drinks, she's quick witted, funny and very professional! Quanta, Lindsey, and Adrian all kept the customers happy and coming back for more!!! If you're ever in the North Augusta area, especially for a Green-jackets game stop by the Crowne Plaza and see Brittany and her co-workers and you will not be disappointed, but if you are charge it to room 546...feel sorry for those people! BWUAHAHAAAA

My wife was staying at this hotel alone, and shortly after checking in, she had a very frightening…read moreexperience that caused her to feel completely unsafe. The same employee who checked her in and personally handed her the room key later went to her room and began banging aggressively on the door. At the time, my wife was in the shower. She called out through the door that she was in the shower and could not open it. Despite this, the employee--James--continued to bang on the door and demanded that she open it to identify herself and provide her ID. This made no sense, as he already knew who she was and had just checked her in moments earlier. He persisted multiple times, insisting she open the door. This behavior terrified my wife. She felt unsafe, vulnerable, and unsure of what to do, especially as a woman alone in the room. I was on the phone with her during the incident and heard everything unfold in real time. Because of how unsafe she felt, my wife made the decision to leave the hotel and check out immediately. No guest--especially a woman staying alone--should ever be made to feel frightened or pressured like this by hotel staff. This experience was extremely disappointing, and I will be contacting corporate to report this incident. This type of behavior is completely unacceptable, and no one should ever be made to feel this way while staying at a hotel.

Lovely old inn (1903) that still has the feeling of stepping back in time…read more If you're looking for modern, sterile IKEA-like hotel, keep looking. But if you're looking for a living part of history, check them out. Most of the hotel has a lot of the original design and architecture- high windows, hardwood floors, veranda, tall ceilings.. Yes, somethings don't work perfectly and it's a weird finding the check in entrance, but overall it was a pleasant stay. Staff was super nice and helpful when OYO had not sent our reservation to them Definitely will be back in spring

Yes, the hotel is slightly rundown, but it is amazing spirit to stay in a building with such…read morehistory. Staff was exceptional. The little town is great. If you look past it, small flaws is a great place to stay.