I have not received this kind of customer service at any other hotel! From the moment my family…read morechecked in at 11pm to the time we checked out- everyone has been so accommodating. My only "complaint" is our bathroom had some kind of weird sewer/mildew smell room 205. But honestly, everything was so clean and updated. If I'm ever in the area again I would DEFINITELY be back!!! I'm usually a Marriott girl but I may have converted. Thank you!

Absolutely fabulous! Staff was extremely friendly and helpful. Received snacks and water at…read morecheck-in. Our only requirements for a hotel stay is a WALK-IN SHOWER. This has it and more. AC was quiet, lights were working, room extremely clean as was the lobby and bathroom was clean and smelled fresh. Not sure of why tubs are so necessary in hotels besides being a trip and fall hazard. Soaking in water that you are washing in doesn't sound clean to me either.

IF I could give this place a ZERO I would !! This location…read morewas not only unprofessional, but deeply discriminatory. I arrived with a confirmed reservation paid for through CRS Housing, yet from the moment I walked in, I was treated differently than the white guests checking in before me. The front desk employee greeted them warmly, but when it was my turn, her entire demeanor changed -- no greeting, no courtesy, just immediate hostility. The difference in treatment was obvious, and it set the tone for what became a clear case of racial profiling. She repeatedly insisted my card was "declining," even though the incidentals had already been charged. I attempted to show her the transaction on my account, and she refused to look, raised her voice, and became confrontational. When I asked for the manager's contact information, she slammed his business card on the counter instead of handing it to me respectfully. Instead of resolving the issue, she escalated the situation by calling the police on me -- a paying guest -- simply for asking for clarification and proper service. I was then banned from the property based on false accusations, including claims that I threatened her. These accusations were completely untrue. My 17‑year‑old, who never even stepped out of the car, was also falsely mentioned in her story. When I attempted to speak with the manager, he repeatedly cut me off and hung up on me instead of listening. The entire situation was mishandled, disrespectful, and rooted in bias. No guest should ever be treated this way, especially when they have done nothing wrong. I will not be returning to this location, and I strongly urge corporate to investigate the conduct of the staff involved.

This particular Hampton Inn stands out from most others for their friendly service, always clean…read morerooms, and fair prices. I've been here a number of times over the years and both Darlene and Kim are incredibly friendly the epitome of southern hospitality. We stay here about once a month and it's our favorite hotel along I-20.

We stayed one night at the Holiday Inn in Newberry, SC, and overall it was a good stay that met our…read moreneeds. The hotel is nice and appears to be updated. The fitness center was clean and well organized, and the pool and hot tub looked inviting, although we arrived too late to use them since they were already closed. Breakfast was surprisingly better than what we've come to expect at most Holiday Inns, which was a nice bonus. Our room was mostly clean and comfortable. A couple of things stood out, though: there was hair from a previous guest on the shower wall, and one of the couch cushions had quite a few stains on the underside. Also, the TV wasn't centered with the beds, which seemed like an odd design choice but wasn't a major issue. The elevators were a little questionable during our stay, and one was actually taken out of service just as we were leaving. The real standout of this hotel was the front desk associate working when we arrived around 10:30 p.m. She was genuinely friendly, welcoming, and accommodating. She let us know that if we needed bedding for the pull-out sofa, all we had to do was call, and she would bring it up--which she did promptly with a smile. Even though it was late, she remained cheerful and seemed happy to help. We stay in hotels fairly often, and it's refreshing to encounter someone who provides that level of customer service, especially compared to the more routine overnight staff we often come across. I wish I remembered her name because she definitely deserves recognition. Overall, for a quick overnight stay or even a few nights, this Holiday Inn serves its purpose well. It's a solid option with a great staff, good breakfast, and mostly comfortable accommodations.

Would not recommend. Paid for 4 days & 3 nights, Stayed 2 days & 3 nights, and unfortunately the…read moreexperience was disappointing. Our first room had a bedspread with unknown brown streaks on it. Jessica at the front desk was helpful enough to move us to another room, which we appreciated. Unfortunately, the new room had an AC unit that was not functioning properly. Housekeeping stated that they would not be able to issue additional towels to me because of the number of people in the room. We didn't want to escalate the issues to Jessica again, but in hindsight, we probably should have. I've included photos of the "ready room," where the bed appeared to have been very quickly pieced together rather than properly prepared for a new guest. Jessica acknowledged "you should have clean sheets when checking into a hotel." Hot breakfast is available 7-10am, basic spread but the Hotel staff were lining up at 10am to also enjoy, which is great but I'd still prefer the details in rooms be addressed. To make matters worse, our original travel plans were unexpectedly cancelled, resulting in us being unable to utilize one of the days we had already paid for. I contacted the hotel and kindly requested a refund for that single unused day. Jessica flatly denied the request, despite the fact that we had only stayed from Friday 9pm to Monday 2am and were only asking for consideration for the one day we were unable to use due to circumstances outside of our control. I understand hotels have policies, but there should also be some level of customer service and compassion when unexpected travel disruptions occur. Between the room cleanliness/condition issues, the AC problem, and the refusal to accommodate a reasonable request, this was unfortunately not the experience we expected.

Fabulous boutique hotel conveniently located to all things (museums, restaurants, university, govt)…read morein downtown Columbia. Rooms are fabulous, huge bathroom, comfortable luxury bedding, in room coffee maker and seating area-every room unique. Lovely grab and go breakfast -chix biscuits, bagels, yogurts, coffee, tea. Welcome glass of wine! Professional staff. Highly recommend for anyone visiting Columbia or on business. Area is walkable to dining, shopping, govt and university.

01.2026 Picked this Boutique for my birthday tour . Very artistic spot and cute. I recieved a…read morefree beverage upon arrival. The young lady was working alone do check in took about 10 minutes and another person was ahead of me. We chatted and he let me cut line for my bday. They have complementary breakfast. My room was really nice and had a ceiling fan, nice touch! The walls are paper thin. Would consider staying again especially if its an off season and if I could pick a room based off occupancy and location of other visitors.

Stayed here as we visited our daughter at Lander University and was so nice & clean. Very friendly…read morestaff and they had restaurants on site too, but didn't eat there. Would definitely come back.

I cannot speak to the hotel but we had a great experience at the bar last night. The waitress and…read morebar tender were friendly and efficient. I have celiac disease and the chef was awesome in accommodating me. I had the steak and broccoli which was delicious. The chef came out and showed me many GF options which I really appreciated. The music was fun although a bit loud. A great experience! We will be back.

Nice,friendly, Crossroads is my go to motel. I will always consider this place first before any. We…read morelove it here,,its quite as well which is nice,and of course can't forget, the owners n employees are real nice and welcoming. ,

Shaquita at the front desk was wonderful, helping us get checked in, explaining the perks of the…read morehotel, and where to find everything. She is excellent!

I was staying at a different hotel a distance away (in West Columbia), but I came here several…read moretimes to meet friends over the last weekend in June. I would have stayed here but there was limited availability and the price was more than I wanted to pay. Apparently, there was a Morgan Wallen concert at nearby Clemson University that same weekend, as well as other local events. The main lobby area was nice and cozy with lots of seating. This hotel has a nice indoor pool. The breakfast area looked nice as well. The front desk staff was very friendly. I would love to stay here in the future should I return to this area.

I have traveled many places; I am a food tourist and a foodie. It is my thing. I ordered the…read moretruffle fries; if they weren't slivered they would be steak fry size (similar geometry in the slices); they smelled & tasted like I had in Chicago; where truffle fries are a big deal. The truffle is the mushroom oil. I also ordered a Rib-eye ?12 oz? steak well-done. It came out a tad bit below well-done; it was taken back to the kitchen and corrected. I also tried the Stella Artois Cidre -- much better than a lot of sugary "Kool-Aid" ciders on the market; & I had a Blue Moon beer with orange slice - refreshing for ~90 degree F. day. I saw Jimmy Carter had been here (presumably stayed the night in the inn). I saw a leg base for the lamp which reminded me of "A Christmas Story" movie. They have specials which they have on a standing chalkboard; June 6, 2020's special was chicken nachos, but I didn't try them as I went all-out for the Ribeye steak. There is a bar in the basement i'm told will be opening June 9, 2020. It looks lovely. Thank you Jessica for your great waitress service. You are an example of Southern Charm and Hospitality; we'll see you again!

Yes, the hotel is slightly rundown, but it is amazing spirit to stay in a building with such…read morehistory. Staff was exceptional. The little town is great. If you look past it, small flaws is a great place to stay.

The Wilcox has exceptional fresh food, a reasonably priced and robust wine list, and very good…read morecocktails. And on Thursday nights jazz music! Highly recommended!

This is absolutely one of the finest hotels I have ever stayed at. The turn down service is fresh…read morecookies, fruit infused ice water and classical music on the tv. They are absolutely spectacular.

Very nice spot, staff is friendly and accommodating. The rooms are nice and clean, not sticky rugs…read more. The complementary breakfast are very nice and greatly appreciate it if in the area you should definitely stop by !

Excellent stay! Clean, very comfortable beds and pillows. Quiet room, all in very good repair…read more Friendly staff, great breakfast. Offered a legitimately good military discount too. I will definitely want to stay here again if we pass through Augusta again.