Updated review:
The studio has since been purchased by a…read moreholding company whose main concern is new members versus retaining current ones. As a result, there's a mass exodus of members leaving, losing talented coaches (and lying about them), especially bad turn over of front desk personnel, and 4 managers in the last year, each one worse than the last. The current manager is probably the most unprofessional of all of them, I've never seen so much gossip and drama before her arrival. I chose to cancel my membership at the gym via a private email with her, and when she asked my reasoning, that email was then shared with everyone who was currently on the clock in studio, which of course then got back to me. Highly unprofessional and an invasion of privacy in my opinion.
Aside from fitness, a huge focus and pro of this studio was the community, with the Facebook group being the main outlet for that. However, with new management and a new head coach, information is now hidden, people are silenced, posts are censored, comments are removed and shut off. The lack of transparency is off putting and leads to more gossip. I want to workout at my gym and feel welcomed by the community, not hear that the manager and head coach are gossiping about other employees and members and feel uncomfortable in the same community I once loved.
Additionally, it just sounds like bad economics to be concerned with new membership at the cost of losing current members and coaches. It's more expensive to gain new customers than retain current ones, especially when people who love their gyms encourage new memberships via their own word of mouth. With the new year comes many people interested in joining gyms, and those people often choose to ask their friends where to go. I've had multiple friends ask to come to this studio with me to try it out in the last month, and I told all of them to try somewhere else. I signed up for a new gym in the area and other members of this OTF have followed suit. You guys made a big mistake. Huge.
Edited to add: I was really proud of my accomplishments and recently let a girl at the front desk know I had lost 25 lbs. her response was, "25 down, 25 to go!" I was gutted, but just smiled and walked away. If I lose another 25 I would be underweight. But I guess that lines up well with the new image they have. It used to be more diverse, encouraging, and welcoming. I'm just so disappointed.
