I've used this company in the past and found there technician Travis extremely knowledgeable but the owner greedy. Recently my fan vent for my broiler went down. The technician came to my house and found the problem and called his owner John for the price of the job. John stated the cost of the job was $2,100. Being not pleased with the price, I asked if I provide the part how much would the labor be and he states $800 and that it would take four hours to complete the work. In addition to that, he required me pay him $150 now since his technician was already at my house. I then questioned him that the $150 would be removed out of the $800 when they completed the work...He says no. He began to lecture me that he's been in business since 1984 and he teaches business classes and is on boards. Mind you, I'm a 52 year man that does sales for a well know media company associated with news agencies. These are the type of stories that our reporters love. Moving forward, he states that the part cost $1100. Wait for it, wait for it, I bought the part from my neighborhood plumbing supply house for only $521. I returned and he subsequently returned and completed the work. Standing next to him the entire time, he completed the work in about twenty minutes. It took another about twenty minutes for testing. Speaking with other professionals I found out that one hour of labor for one man would had been more responsible.
I will never use them again. The website states free estimates, none of this is true. SHAMEFUL! read more