I'd definitely recommend this business. Unfortunately we had to use them a few times, as we have…read morean issue with water in our basement at times. (Tree roots are getting in...) Each time they have arrived with a team, and was able to snake the drains. I'd definitely recommend this business. They reply to messages quickly, and made an appointment to be at my home in a few hours. The prices charged are also fair.

Was very pleased with the service and care provided by this team- they arrived in less than 30…read moreminutes and assisted with a very stressful situation with ease, calm, and knowledge. Highly recommend!

First, loved the way they checked on what the issue could be through messages with the pictures…read more Instant feedback on the estimate cost. Second, loved the time they took and the way they cleaned up. It was quick and the result was awesome and professional. Third, although had a tiny leaking issue, they came right back next day in the morning and fixed it quickly. Last, I was worried that I would get some feedback regarding to like "it will be hard to do etc, so the estimate price will need to be adjusted. But turned out I worried too much! They went with the estimate they provided in the beginning, worked on the job without a single complain, and provided fast response and help after service. There was nothing I could complain!! They are awesome! It was a A+++ business with them. I'm just so glad that I was able to find a professional plumber that I could trust for my house.

I have a single family house. My plumber for many decades has retired; therefore I need to find a…read moresuccessor. I tried Grossman due to good Yelp reviews & a friend in Mahwah recommended them. I met with Grossman to swap out a toilet & the water controls in a shower (non-emergency service call). Matt came to my house to provide an estimate. We scheduled a time for him to return a few days later (11/2020). They came and they did a good job. There were no economic surprises. They cleaned up their mess and everything works fine. I've attached a picture of his neat workmanship of the shower cartridge (hidden behind the wall). IMO, he did a good job & I will be using Grossman again.

My mom's sewer backed up. I tried to snake it and so did two other professional plumbers with no…read moresuccess. We all suspected the sewer main had collapsed. The last plumber suggested I call IG Sewer and drain. Calling and making an appointment was easy and two days later IG arrived at the house. I met with Josh, Brian and Felix. They were able to clear the main that no one else was able to unclog. A camera inspection was performed and it showed an enormous amount of roots and several cracks in the clay main. It appeared that after over 100 years the clay sewer main was on its last legs and about to collapse. The crew worked diligently and carefully to re-line the main, extending its life for 50+ more years. This crew was friendly, and worked great together. They left my mom's house just as clean as they found it. I highly recommend their services. You get what you pay for.

Both Ignacio and Joshua from IG were outstanding to work with. They are knowledgeable,…read moreprofessional, and expert in their craft. If you are having sewer problems definitely give them a call and I know you will be as impressed as I was. My sewer line backed up unexpectantly and had to be snaked out to the city sewer line. Over the following 2 weeks it backed up another 2 times. At the 3rd backup Ignacio came, snaked out the line, and ran a camera down it. I was able to view the camera video on his tablet as he carefully explained everything I was seeing. He showed me what the problem was and gave me 3 options to permanently resolve the issue with pros and cons for each option. I contracted with IG and within 1 week they did the work and fixed my problem. Not only that, but they kept everything so clean during the work and even washed my floor when they were finished. They worked with my insurance adjustor to properly explain the problem and thankfully my claim was approved. I can't say enough good things about IG! Thanks guys for all your good work.

Brett is our HERO!…read more We lost heat in our apartment on the coldest night of the year, just a couple days before New Year's. Real-feel temperatures were in the single digits and negative degrees, so lots of people had frozen pipes and plumbers were nowhere to be found -- backlogged for days. I was dialing every place I could find on Yelp. I was jerked around bad by the bigger guys. Finally, I gave this place a call around 8:30pm on that very desperate Friday night and my call was forwarded directly to Brett's cell phone; he's the CEO. He was out on another job at the time. I described the problem, and Brett suggested we FaceTime so he could see our boiler and try a couple of very basic things with me on the phone to try to get things back up and running. (We're a ways outside his usual service area, and it was a busy night -- so he didn't think he'd be able to get out here. But he wanted to see if he could help.) When I couldn't get it going over the phone, he said "I'm coming out there tonight. We're gonna get your heat back on." Around 9:30pm on that bitterly cold Friday night, Brett showed up with his gear and didn't leave until the job was done after midnight! He was determined to get our heat back on. And he did! Oh, and then he went to another job after he left us at midnight! He's the owner of the business. It was now Saturday morning. But he had folks in need and didn't want to leave them hanging. We can't say enough about Brett. We're so thankful to him and would give this place 100 stars if it was possible. There should be more people and businesses that care about others the way Brett cared about us that night. Please, please support this small business! We are SO happy we did.

This is an unfortunate update following my 5-star review a few years back. I tried to really like…read moreParamus Plumbing and root for them, but after the latest incident, I really have to speak up because what I'm about to describe has happened repeatedly before. I was trying to get a service call out on the AC they installed in 2016, and 5 days later and 3 leaving messages later, they have not had a technician contact me. What is the point of being in a Service industry if your first line of service - communication - is so atrocious? I remember when Brett told me that it's hard to get back to customers in time because he had no receptionist back then and I had given you every benefit of the doubt. Now with an 800 number, multiple technicians, and a receptionist(s), what is the excuse now? And what is the point of receptionist if all they do is to tell me that "they left a message with the technicians, there's nothing more they can do"? I called last Saturday and spoke to a young lady who told me (when I asked her to look up my information) that she "has no access to any information (due to working from a different location a la COVID-19) and that all she can do is to leave a message with one of the technicians" Okay, understandable as long as someone calls back, I thought. Then on Monday an older lady did call back saying they got someone nearby and are trying to work something out so I happily told her to have the guy call me first so I can arrange with the tenant. No calls. I called again on Tuesday and Briana picked up (I think the same lady from Saturday) and I told her my frustration. She just said she can leave a message with them again. There was no apology, no 'Oh I see you called last week, we'll make sure to get back to you this time', no follow up, nothing. And of course, I didn't hear a squeak back from them. So now it's Thursday and I feel foolish for having tried to give Paramus Plumbing a chance to repair their own job. I understand it's AC season and everyone might be busy running around. But what is the point of voicemails and receptionists if you simply cannot be reached or even bother calling back if you're too busy? If they're busy with "big commercial jobs" like Brett told me about back then, then perhaps switch strategy and exit the residential business altogether. If they're still in it, they need to do better and call customers back whether they can or can't do the job. It's basic decency they can afford their customers. They do a good job though not without errors, but be prepared for atrocious communication if you choose Paramus plumbing & mechanical. I went with someone else who was so much more responsive and guess I'll see how good Brett's work was.

I had a clogged kitchen sink on April 19 and left message through yelp. They responded quickly and…read morei scheduled appointment for next day afternoon. Next day they messaged me that they would be at my house in 15 mins. Lawrence showed up and started unclogging immediately. He was friendly and quick. He keep under the sink area very clean and did a great job. Recommend.and would use them again!!

Great experience. Very prompt. Reasonable cost. Professional. Highly recommend. Will use them again.read more

Can always count on Shawn to show up and do a great job…read more Not having properly working heat when we're getting below 0°. He came right away I'd give him 6 stars or mor e if I could.

Arrived fast, basement over flooded with sewage, they helped so much, assisted with town issues…read more They gave money saving recommendations. Great service.

Mike is really great. He's been out to our house a few times to fix various disasters that other…read moreproviders (one contractor on bathroom reno, and one appliance purchase/install, one other quick thing) have left us with. Always super positive, very thorough, and fixes complete. He's the first person I think of when something occurs, so much so that I remember his name and company name even though it's been years between issues.

I was away on business and not only did Mike and his man come out in a blizzard to get our heat…read moregoing. He did something that was unbelievable to me. He and his man shoveled all the walkways and the driveway so my wife could get her car out in the morning. They did this because they wanted to make sure the repair would work, and after the installation of the part, there was a certain amount of time the system needed to reboot. I repeatedly tried to pay him for all the extra attention and he refused. This is a true pay it forward company. There are few of these type of businesses these days. He limits his client base because it's not about the money it's more of a passion for this guy. I wish you nothing but more success.

1st Choice came the same day I called which is very unusual I find. Getting a good HVAC/Plumbing…read morecompany is harder than getting a brain surgeon these days. My brother-in-law is a builder and his HVAC guy ghosted me for three weeks, so I reached out to 1st Choice and they came through with flying colors. All I needed to get my condenser up and running again was a capacitor. The guys didn't have the correct replacement, they left and got the correct one and I didn't have to wait long and the service charge was waived for the work that was done. This is the second time I have worked with 1st Choice and I find them to be knowledgeable and fair with their pricing. Being in the service business myself for AV systems, I treat my customers the same way and appreciate getting SERVICE! They are now my go to guys in the neighborhood.

Had a badly clogged boiler and they worked on it for over two hours to get it back in shape. Very…read morepleased, recommended highly.